1. SHELBY RUSSELL
1892 Deer Run Trail Pacific, Missouri 63069
(573) 590-0427 srrxvd@mail.missouri.edu
EDUCATION
University of Missouri Columbia, MO
Bachelor of Arts in Health Sciences
Minor in Psychology
Graduated: Expected May 2016
WORK EXPERIENCE
McDonald’s Columbia, MO
CrewMember
April 2011-August 2014
Facilitated the growth and develop of newemployees by helping to train on service relatedpositions
with the goal of achieving self-sufficiency.
To deliver an exceptional customer experience every time, whilst following McDonald’s Values
and adhering to our Policies and Procedures.
Delivering fast, friendly and accurate service to all customers
Welcoming every customer with a smile and being genuinely friendly at all times, as well as
attending to customers’ needs as a primary focus.
Performing all assigned tasks & procedures efficiently and in a timely manner.
Campus Dining Services Columbia, MO
Customer Service Specialist
August 2014-December 2014
Processed transactions quickly and efficiently
Maintained a friendly and cordial relationship with the customers by greeting them and assisting
them with all relevant issues.
Provided customers with outstanding service and assisted them in solving their queries and doubts.
Created a friendly/positive impression at the checkouts
Educated customers about new schemes and promotional activities that could benefit them.
Marymount Manor Eureka, MO
Dietary Aide
January 2015-present
Prepare food items and assemble ready foods for patient trays
Serve foods in the rooms and dining hall
Deliver food trays to patients’ rooms and dining hall
Provide services in dining hall and kitchen
Clean tables, and service counter area after meals
PROFESSIONAL SKILLS
Exceptional listener and communicator who effectively conveys information verbally and in
writing.
Computer-literate performer with extensive software proficiency covering wide variety of
applications.
Innovative problem-solver who can generate workable solutions and resolve complaints.
Resourceful team player who excels at building trusting relationships with customers and
colleagues.
Productive worker with solid work ethic who exertsoptimal effortin successfully completing tasks.
Energetic performer consistently cited for unbridled passion for work, sunny disposition, and
upbeat, positive attitude.