Sherese Gray has over 20 years of experience in various administrative and office management roles. She has strong communication skills and experience with tasks like scheduling, record keeping, data entry, customer service, and administrative support. Her background includes roles as an administrative assistant, receptionist, payroll assistant, medical records analyst, and more. She is proficient in Microsoft Office and seeks a new opportunity utilizing her organizational abilities and versatility.

1. Sherese Gray
Administrative Assistant
2025 Jameson Street Temple Hills, MD 20748
sheresegray@yahoo.com - 202-327-0801
20 years of office management and administrative experience ranging from; administrative assistant,
receptionist, benefits/payroll assistant, contracts assistant and police dispatcher. My array of experience
shows that I am a quick learner, and versatile. I possess excellent verbal as well as written
communication skills, which enables me to interact with staff at various levels
Work Experience
Business Assistant
Smiles Dentistry of Mitchellville
Provide patientscome firstcustomerservice
Followschedulingguidelines
Knowledgeof Dentrix
Provide accurate treatmentwithawarenessof insurance coverage
Knowledgeanduse of financial process
Presenttreatmentplansintimelymannerwithconfidence
Utilize financialoptionsaccordingtopolicy
Collectpatientpaymentssame dayof service
Sendinsurance claimsdailywithattachments
Followall charting, HIPPA andOSHA guidelines
ProcessAccountReceivablesdaily
Executive Administrative Assistant
FAA - Support, KForce Professional Staffing/LS Technologies
Washington, DC
February 2009 to August 2013
Manage travel reservations for Director
Responsible for maintaining director and managers calendars
Maintain conference room schedules and booking for the entire ATC Comm staff
Provide admin support to the ATC Comm front office staff
Coordinate meetings with the directors
Handle actions that require VP signature
Responsible for maintaining Directives and Correspondence
Handle Time and Attendance
Exec. Asst - Temp
CNA Analysis and Solutions
Arlington, VA
August 2008 to December 2008
Handle incoming calls
Maintain calendars
Scheduled meetings

2. Front Desk Admin - Temp
Raytheon
Alexandria, VA
October 2007 to June 2008
Handle incoming calls
Maintain conference room bookings
Scheduled meetings.
Medical Records Analyst
Center for Cancer and Blood Disorder
June 2006 to July 2007
Protected the security of medical records to ensure that confidentiality is maintained.
Processed patient admission and discharge documents
Reviewed records for completeness, accuracy and compliance with regulations.
Compiled and maintained patients' medical records to document condition and treatment and to provide
data for research or cost control and care improvement efforts.
Entered data, such as demographic characteristics, history and extent of disease, diagnostic
procedures and treatment into computer.
Released information to persons and agencies according to regulations and transcribe medical reports
Planned, developed, maintained and operated a variety of health record indexes and storage and
retrieval systems to collect, classify, store and analyze information.
Identified compiled, abstracted and coded patient data, using standard classification systems.
Payroll Assistant
National Institute of Health
April 2004 to May 2006
Gives personnel and pay support to over 17,000 federal government employees' (NIH)
Facilitated biweekly payment of NIH employee's by working the Missing Time and Attendance report
Scan pay and leave documentation to send main Payroll Office for audit
Prepares monthly status report to the Client Service Division team leaders
Works with the main payroll department missing payments for the NIH-tracer
Researched employees who are impacted by non-payment of salary check
Versed in using departments payroll error correction system
Analyzed employee's discrepancies concerning error notices
Provided administrative assistance for Benefits Payroll Liaison Branch by answering the phones and
ascertaining which person should the call be routed
Provided initiative to answer caller's questions before routing to second level support
Membership Team Leader - Temp
American Association of University Women
Washington, DC
February 2004 to September 2004
Responsibilities
Handled incoming calls and emails from members and potential membership inquiry.
Administrative Assistant
LifeStride After School program
Bladensburg, MD
June 2002 to September 2003
Responsibilities
Maintained client records
Received incoming calls
Handled memos and correspondence

3. Administrative Sales Assistant
DoubleTree Hotel
Washington, DC
May 2000 to May 2002
Responsibilities
Received potential conference guess calls
Handled client conference contracts
Maintained clients records
Operations Assistant
Human Rights Campaign
Washington, DC
November 1997 to May 2000
Managed internal phone and voice mail system
Primary contact for building maintenance and equipment repairs
Order office supplies and equipment
Served as departmental liaison with external vendors
Received and distributed incoming and outgoing mail
Stocked and maintained supplies
Additional Work Experience
Insurance Reimbursement Counselor
Aerotek/Lash Group (Temp) - Rockville, MD
November 2014 to Present January 20015
Corresponded with insurance companies to verify benefits for various doctor’s offices
Entered patient’s benefits information into the database
Medical Assistant/Externship
Hanover Surgery Center
May 2014 to July 2014
Verified patient information by interviewing patient; recording medical history; confirming purpose of visit
Cleaned and re-stocked examination rooms before and after appointments
Scheduled appointments using EMR; verified times with patients; prepared charts, insurance verification
Prepared patients for examination and surgery by performing preliminary physical tests; taking blood
pressure, weight, and temperature; reporting patient history summary
Education
Certification in Medical Assistant
Everest Institute
Silver Spring, MD
2013 to 2014
Computer Office Specialist
General Communications Inc.
Rockville, MD
1994 to 1994
Diploma in General Education
Forestville High school
Forestville, MD
1985 to 1989