Sernalyn Ragada Galay is seeking a challenging position that allows her to grow and utilize her potential. She has 10 years of experience as a waitress and hostess in hotels and restaurants in the Philippines, Cyprus, Bahrain, and the United Arab Emirates. Her resume details her education in nursing, training in food safety and first aid, and work history providing excellent customer service in both food and beverage roles. She maintains high performance standards and positive customer feedback.

1. SERNALYN RAGADA GALAY
EMAIL: marryshernalyn.galay@yahoo.com
MOBILE NO: +971 52 742 5230 (UAE)
OBJECTIVE
To work for a progressive organization in a highly motivating and challenging environment that
provides the best opportunities to grow and utilize my potential to the fullest to achieve the
organization’s goal while achieving my personal goals.
PERSONAL DATA
Date of birth: September 19, 1989
Place of birth: Aurora Zamboanga del Sur, Philippines
Age: 28
Height: 165.1 cm
Weight: 46 kg.
Nationality: Filipino
Religion: Roman Catholic
Gender: Female
Language: English, Tagalog, Cebuano
EDUCATIONAL BACKGROUND
Tertiary: North Central Mindanao Colleges ,Maranding Lala, Lanao del Norte,Ph
Bachelor of Science in Nursing
March 2009
Secondary: Aurora Pioneers Memorial College
Poblacion, Aurora, Zamboanga del Sur, Ph
March 2006
Elementary: Commonwealth Central Elementary School
Commonwealth Aurora, Zambonga del Sur,Ph
March 2002
TRAININGS AND SEMINARS
Caregiver Training First Aid Training (Standard)
Calabayan Ozamis City Iligan Chapter, Iligan City
Salavation and Praise Fellowship- The Philippine National Red Cross
Happy Church Bethesda Foundation, Inc. August 27-30, 2007
October 08, 2007-January 05, 2008
Basic Life Support (BLS-CPR FOR HEALTHCARE PROVIDER)
Iligan Chapter, Iligan City (The Philippine National Red Cross)

2. August 31 2007- September 01 2007
HAVC Level 2 in Food Safety in Catering (QCF)
Rotana Hotel Management Corporation LTD.
High Field Awarding Body for Compliance
December 19 2012
WORK EXPERIENCE
Al Ghurair Arjaan and Al Ghurair Rayhaan by Rotana, Dubai,United Arab Emirates
Waitress, Pre-Opening Team Liwan-All day Dining Outlet
November 17, 2012 to November 30, 2013
>Greeted guests and provided quality customer service in fast-paced environment
>Informed customers of daily specials and promotion
>Collected payments from customers and completed money transaction
>Stocked service areas with supplies such as silverware and condiments
>Skillfully anticipated and addressed guest service need
Tokio Restaurant and Bar,80 Amathus Avenue, Limassol 4532, Cyprus
Bar Waitress
February 23, 2014- December 20,2014
>Greeted guests and provided quality customer service in fast-paced environment
>Explain various menu items
>Inform customers of daily specials
>Serve food and beverages
>Prepare checks
Art Rotana Hotel & Resorts LLC, Amwaj Island, Kingkom of Bahrain
Waitress/Hostess, Wu-Asian Restaurant & Lounge
April 24, 2015 to February 26, 2017
>Greeted customers and coordinated incoming reservations and table-resets
>Answered phone to provide hours of operation, special event inquires, screen calls for
management, and book/confirm reservations
>Making Daily Reports for the Restaurant
>Consistently praised in customer surveys for friendliness and efficiency
>Demonstrated ability to explain all the specials and promotions
>Able to take accurate and detailed orders
Media Rotana Hotel and Business Centre, Dubai, United Arab of Emirates (Current)
Hostess/Cashier(Food and Beverage)
February 26, 2017
>Welcome the guest,assist them and offer news paper for single diners
>Provide Buffet Food Orientation before seated in there respected tables

3. >Answering/Receiving Calls for Inquiries and Reseravations
>Checking emails and Replied Emails
>Checking Menus, Buffet Tags and Black Boards
>Received and processed payments by cash, check, credit cards, and automatic debit
>Provided quality ustomer service
>Maintained cash drawer and commended for balancing out daily
>Demonstrates and promotes teamwork
CHARACTER REFERENCE
Ivy Mendoza
Executive Sales Secretary
Rotana National Sales Office
Abu Dhabi, UAE
+971 527434433
Stephen John Smith
Director/Consultant
Salini Impregilo,Dubai,UAE
steve.1952@yahoo.co.uk