1. Sheryl Bernadine Gracias
Contact: 8095586802/09819768611
Email: sherylbgracias@gmail.com
LinkedIn: https://www.linkedin.com/in/sheryl-gracias
Professional Profile
• Freelance Soft skill Trainer for JV Global Consultancy—New Horizon Degree College
Marathali.(September 2016 till date)
• Core Skill Trainer for the Aricent Employability Programme in association with
NASSCOM.A project lead by I Primed Education Solutions Private Ltd. (October 2015
to March 2016).
• Bakery Entrepreneur since 2013-Company called Crusty Treats.
• Worked with HR Central as Senior HR Consultant February 2015-July 2015
• Experienced Corporate Trainer with Vodafone Mumbai. Conducted corporate
etiquette, processes, sales and soft skill trainings. (July 2007- July 2010)
Trainings Delivered
 Modules Behavioral Skills. Presentation Skills, Professionalism, Inter Personal
Skills, Teamwork, Listening Skills, Attention to Detail, Grooming and Email
Etiquette.
 Analytical and Critical Thinking, Structuring Data, SWOT.
 Group Discussion and Interview Skills.
 Vodafone Product (Telecom) Training
 Retail Selling Skills, Listening & Probing Skills for Query Resolution
 Quality and Soft skill Trainings Team building Workshops.
IPRIMED EDUCATION SOLUTIONS PVT LTD (BANGALORE):
Designation: Freelance Core Skill Trainer
Location: East Point College (Avanahali)
Duration: January 2016 till May 2017 (Planned Trainings)
Duration: October 2015 till March 2016
Core Skill Trainer for the Aricent Employability Programme in association with NASSCOM .A
project lead by I Primed Education Solutions Pvt Ltd. Trained the final year engineering
students in core skills. Created Questionnaire Assessment with multiple choice for the Core
skill Training.
JV Global Consultancy:
Designation: Freelance Soft Skill Trainer
Date: September 2016- till date
Training Modules on Interview skills, SWOT, Grooming, Motivation, Listening Skills,
Questioning, Essay and Note Writing.
Company: HR Central
Designation: Senior HR Consultant
Date: February 2015-July 2015

2. I have been involved in the end-to-end recruitment process.
Co ordinations with the Client to ensure suitable candidates are sent.
Company: Crusty Treats
Designation: Owner and Pastry Chef
Date: October 2013- till date
A Bakery entrepreneur since 2013-Company called Crusty Treats
Company: VODAFONE -MUMBAI
Designation: Trainer
Date: July 2007-July 2010.
Conduct successful trainings in Vodafone on the Product (Telecom) Training, Quality
and Soft skill Trainings and Team building Workshops.
VODAFONE ESSAR LIMITED
Senior Corporate Backoffice------2006-2007
Coordinating with all relevant back office departments. Handling corporate calls and providing
resolutions to authorized signatories. Worked with Relationship managers to manage corporate
accounts
FRONT OFFICE: Hutch Shop --Assist / Senior In charge--2005-2006
Worked at Hutch Shop Fort as an Assist / Senior Executive. Managed a team and ensured the
achievement of targets for sales and responsible for the overall functioning of the shop in
absence of the manager. ORANGE SHOP-- Assist-Floor In charge for 6 Months--Customer
Relations Executive—2004-2005Worked for Orange Shop, Borivali as a Customer Relations
Executive. Worked on service & sales to walk-in customers. Managed office cash and the front
office and reception.
BPL MOBILE GALLERY--2003-2004-Customer Relations Executive at the Fort Gallery
Direct interaction with customer’s queries, handling disputes, irate customers and working in co-
ordination with back office through emails.
STANDARD CHARTERED BANK (DSA Mafatlal Finance) August 2002 –January 2003
Tele Marketing Executive for Personal loans.
Education
ACADEMIC
QUALIFICATIONS First Class BA Graduate in Political Science 2002
St. Xavier’s College Mumbai
HSC-First Class 1999
St. Xavier’s College Mumbai
SSC Second Class
Convent of Jesus & Mary Fort 1997

3. Certifications
 NSDC Bangalore-Train the Trainer Certified-September 2013
 High Impact Training Dale-Carnegie Certified
 Train the Trainer Certified by Vodafone
 Super Performer Trainer Certificate Oct-Dec 2008
 Super Performer Trainer Certificate Oct 2008
 Super Performer Trainer Certificate July 2008
 Super Performer Trainer Certificate April 2008
 Super Performer Trainer Certificate Jan-Apr 2008
 Super Performer Trainer Certificate Sep-Dec 2007
 Best Reception Scores at Orange Shop-March 2005
 Best Reception Scores at Orange Shop-January 2005
 Best Reception Scores at Orange Shop-November 2004
Core Competency
 Passionate about designing, developing and delivering successful training
programmes.
 Soft skill Modules for Campus to Corporate
 Conducted Employee Engagement contest along with Vodafone HR.
 Creative, Dedicated and Hardworking, Punctual and Confident
 Communicative and Trainings delivered in English, Hindi and Marathi
 Designing and developing skill based and leadership programs, making learning
simple with examples and stories and passionate about singing.
Personal Profile
Address:
Sobha Habitech, 5081, 8th floor,
Whitefield,Bangalore-560066.
Date of Birth:02-01-1981.
Language skills: Communicative in English, Hindi, Marathi.
Sheryl Gracias