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SHERYLL M. YOUNG, BA, MA
210 Curvewood Road, Columbia SC 29204
(803) 479-4329 / sheryllm_young@yahoo.com
PROFESSIONAL EXPERIENCE
WAL-MART STORES Inc., Columbia SC
eCommerce Manager
April 2016 – Present
● Currently oversees one of the first Online Grocery Pickup (OGP) program in Columbia,
averaging 50-70 orders per day at $250 average per basket and steadily increasing. Hand-
picked and trained a team of dedicated hard working Associates by providing direction and
guidance on proper customer service approaches and techniques to ensure customer needs,
complaints, and issues are successfully resolved within OGP guidelines and standards.
Currently top 5 in the company for customer service and curbside delivery. Top 5 in the
country for pre-substitution and post-substation rates. Attracting new customers to the
store who would not normally shop at Walmart resulting in increased sales.
● Manages the everyday .com general merchandise orders which include Site To Store
deliveries as well as Pick Up Today orders. Oversees that the merchandise is properly
processed from the delivery to the staging area. Also, oversee the proper handling of
customers pick up today orders by ensuring the correct items are chosen and processed in a
timely manner, always ensuring that customer service is at the top of our priority list.
WAL-MART STORES Inc., Columbia SC
Assistant Store Manager
June 2013 – April 2016
● Lead and trained a diverse team of associates and support managers overnight to achieve
goals and performance targets which were monitored via predetermined Key Performance
Indicators, Adherence to My Guide and stocking performance measurements and tools that
greatly increased on-shelf availability; Directly related to a growth in sales the past FY.
● Front-end Assistant Manager - Provided superior customer service and driving sales and
margin in alignment with the financial plan of the retail store. Primary responsibilities
include ensuring compliance with company policies and procedures by modeling, enforcing,
and providing direction and guidance to hourly Associates on proper customer service
approaches and techniques to ensure customer needs, complaints, and issues were
successfully resolved within Company guidelines and standards. Controlling and monitoring
overall store expenses, and ensuring that all corporate financial and merchandising standards
are maintained and enforced.
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● Backroom Assistant Manager – Lead, trained and coached a diverse team of associates and
backroom ZMS with the goal of meeting performance targets for inventory management, on
shelf availability, and ongoing process improvements. Also responsible for overseeing a
variety of store specific programs (e.g., Installed Sales, Delivery, Product Services).
● Apparel / Homelines Assistant Manager - Utilized 4x4 touring and coaching by walking
around to resolve matters with Modular Execution, and overall in-stock to include those
related to customer needs for particular products.
● Additional responsibilities include overseeing the overall safety, security, supervision,
training, mentoring, and scheduling of all assigned personnel, as well as any other duties as
assigned.
Ellipsis Research Group, Columbia SC
Clinical Research Coordinator
Jul 2010 - Aug 2012
● Responsible for conducting clinical trials using good clinical practice (GCP) under the
auspices of the Principal Investigator (PI).
● Conducts subject recruitment to determine if they have the appropriate patient population.
Responsible for subject recruitment once the trial begins or establishing the research team
that will recruit subjects.
● Conducts patient care by coordinating and conducting patient care visits and assuring all
procedures are conducted in compliance with the protocol. Interact with the PI to assure
patient receives appropriate medical evaluation and care when needed and will alert the PI of
any serious adverse events that may occur throughout the course of the study.
● Report all adverse events to the sponsor and all serious adverse events to the IRB and
sponsor. Preparing and submitting case report forms, collect relevant data in accordance
with the protocol and in compliance with regulatory requirements. Collect the data on the
CRF (case report form) and submit to the sponsor either electronically or paper format.
Complete IRB study close documentation and make any appropriate notifications to the
study subjects, research team, and pharmacies.
● Work with the sponsor’s clinical monitor in completing outstanding monitoring findings and
queries. Responsible for complying with the record retention policies of the Food and Drug
Administration (FDA), the ICH, and the clinical trial agreement.
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Booker St. Grill, Columbia SC
Owner/Partner
Jan 2008 – Mar 2010
● Co- owner of successful restaurant. Aggressively prospected for new accounts by cold
calling up to several times per day on decision makers at small to medium size businesses
and schools. Developed unique proposals for each account.
● Built customer base by frequently developing new marketing strategies, creating “eye-
catching” signage, developed and changed menus according to the needs of customers, re-
evaluated the business according to need, the economy and trends.
● Managed accounts on a daily basis, managed payroll, filled out tax papers and filed
important paperwork.
Sexual Trauma Services of the Midlands, Columbia, SC
Group Facilitator and Volunteer Advocate
Mar 2005 – Aug 2009
● Counseled assault victims, while listening and providing support and strategies in dealing
with trauma in various therapeutic groups. Provided group therapy to emotionally disturbed
recovering drug and alcohol abusers. Facilitated emotionally disturbed female survivors of
sexual assault.
● Documented all assault survivors’ paperwork per state regulations. Accompanied sexually
assaulted victims to hospitals, counseled during medical exam, worked as liaison with law
enforcement in getting details of assault. Provided emotional support and information to
survivors of sexual assault, and to families upon request.
● Held seminars at school and public events informing others about sexual assault. All
information was regarded as completely confidential. Kept accurate records of assault
reports, turning in forms within 24 hours of shift.
Enterprise Rent-a-Car, Columbia, SC
Rental Liaison/Account manager
Aug 2001 – Dec 2007
● Provided consultation assistance to insurance adjustors in SC, GA, and AL. Served as liaison
of communication among adjustors, body shops, and rental branches.
● Served as primary liaison between insurance companies, customers, and auto dealerships
reporting statuses of repairs after accidents. Composed reports annually of vehicles used for
each insurance company.
● Trained department new hires, as well as trained company new hires in departmental duties
and responsibilities. Excellent in maintaining a good professional relationship with accounts.
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Experienced in conflict resolution. Proficient in doing whatever it takes professionally and
ethically to make accounts happy and 100% satisfied.
EDUCATION
2004 – 2006 Webster University, Columbia, SC
Master in Counseling
Graduated May, 2006
Magna cum laude
1997 – 2001 Lehigh University, Bethlehem, PA
Bachelor in Sociology
Graduated June, 2001
QUALITIES
● Results-driven, efficiency-conscious, skilled in planning and coordinating.
● Exceptional relationship builder and customer service management.
