1. SHILPA KADAKIA
7 Golden Valley Drive • North Brunswick, NJ 08902
Skadakia7@gmail.com • (732) 940-1850
PROFESSIONAL PROFILE
• Strong ability to analyze business problems and determine practical solutions based on education and experience
• Capable of building professional relationships with co-workers and clients
• Computer Skills: SAP, Excel, Word and Outlook; Operating Systems: Windows 2007, Windows XP and Windows 2000
• Foreign Languages: Fluent in Hindi and Gujarati (written and spoken)
RELEVANT WORK EXPERIENCE
FIRMENICH Plainsboro, NJ
Client Service Coordinator April 2013-Present
• Coordinate and oversee approximately 75 major accounts that consist of big businesses
• Manage and execute customer orders and sales support needs including sample requests, regulatory information and COAs
• Maintain customer requests and complete their orders in a timely manner
CHURCH & DWIGHT Princeton, NJ
Customer Service Representative, Standard and International Teams (Contractor) March 2012 – September 2012
• Evaluated and handled all order transactions processed through the Electronic Data Interchange System (EDI)
• Performed and reviewed daily open order reports with corrections of EDI order errors to enable accurate order processing
• Maintained a high-quality relationship with buyers to complete their orders in a timely manner
• Gained an understanding of plant, warehouse, and export freight forwarders for shipping orders to customer locations
• Issued credits, return authorizations, and call tags to resolve customer orders
FERRERO USA Somerset, NJ
Customer Service Representative August 2010 – February 2012
• Analyzed and processed orders in a timely manner by working with various sales teams and brokers
• Managed daily warehouse reports by tracking all orders and assuring that all inventory was delivered to the customer in a timely
fashion and according to contract specifications
• Updated all inventory reports using the company’s SAP system in order to advise buyers of any inventory, credit, production or
transportation issues
• Maintained a high-quality relationship with brokers and direct buyers to complete their orders, which resulted in repeat business
COLGATE-PALMOLIVE Piscataway, NJ
Customer Service Representative, Product Development Group (Contractor) February 2010 – April 2010
• Managed vendor and supplier contacts by updating the company’s database with current information
• Improved the company’s SAP system by adding new information and policies that helped increase the company’s efficiency
• Renewed product certificates to reflect current information from Colgate-Palmolive’s approved vendors
BRISTOL MYERS SQUIBB Princeton, NJ
Business Analyst, Remedy Help Desk (Contrator) March 2006 – October 2008
• Created and modified end-user problem requests related to IBM applications on a daily basis for the help desk team
• Managed deviation logistics with various internal platforms such as AS/400, Mainframe, Novell, Oracle, UNIX, and Wintel
• Assisted senior management with the development and implementation of project templates in Remedy (help desk software)
• Trained team members on Remedy’s application procedures and processes
FRANKLIN CARDS & GIFTS Somerset, NJ
Owner February 1995 – January 2005
● Managed day-to-day operations of the business and promoted high quality customer service, which resulted in a successful self-
owned business
● Supported the sales team in professional development and career mentoring
● Partnered with vendors and wholesalers to expand product offerings to bring in new clients
EDUCATION
THE CITTONE INSTITUTE November 1993
Coursework: COBOL Programming
DATAMATICS CORPORATION (Calcutta, India) April 1984

2. RACHANA INSTITUTE (Mumbai, India) May 1983
Bachelor of Arts