1. H ATMAA
Shiri Green‐Elgavish What’s next?
VP & Senior Analyst
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2. How Do We Define “Project” SUCCESS ??
On Time?
On Budget?
Will people use it in 4 year?
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3. Success In Project ???????
Change to new
business
process
and behavior
If users do not use it right….. unsuccessful
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4. It Is All About Change…
Implement
Training,
assimilation, Transition
implementation, Change Management
management
.roll out, etc
helps users
change Adoption Of
working Change
change processes
management
processes
Hatmaa*
measurement of
the change
* Lack of a better English word
process success.
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5. Measure Hatmaa!
Increase application
Utilization-
utilization
Comparison with Super User
Work Process
Increase productivity of
customers
and IT staff
Behavior Pattern
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6. Assess/Measure Existing Applications:
Measure the performance of application from
the end user’s perspective:
why people using applications have trouble ?
⁻ Is it the application?
⁻ Old PC ?
⁻ Improper training? New
Find out the true end user experience,
application usability, and end user behavior.
Is the end user computing
experience can be improved?
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7. End‐User Experience measurement
Promise business value and ROI:
‐ Measure and manage how end users are utilizing the application.
‐ Is core enterprise applications users are executing key processes
effectively and efficiently?
Key Solutions:
Serden Technologies
Knoa Software
PremiTech
Symphoniq
Timest
Aternity
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8. Underutilization of applications?
An assessment will show which
applications have high HATMAA
and which do not.
Status To Do
Low special tools and re-training
Hatmaa
High need tool for constant
Hatmaa reinforcement
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9. Low Hatmaa
Identify Knowledge Gaps Within Workforce:
Needs Analysis
Required
Skills Gap Current Skill
Skill
Assessment ‐ Test knowledge levels
‐ Define weaknesses and strengths
‐ Focus on required knowledge
‐ Increase knowledge throughout
the entire organization.
Automatic Tool for Exp. :
WENDIMU
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10. High Hatmaa
Automatic Solutions for constant reinforcement:
2009:
‐ Joined interest for IT and training departments.
‐ Not only a training tool – but helps increasing
hatmaa success rate.
Key Players:
E-Tracker
E-Glue
Composia
UPK
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11. All will be covered in STKI Summit 2009
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12. Shiri@stki.info/www.stki.info
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