1. Shirley Furlow
4700 Seashore Hwy
Bridgeville, De 19933
(862)485-6777
furlow01@gmail.com
Objective:
To obtain a position as an Office Assistant, Call Center Representative, or Customer Service
representative that will use my diverse work experience, and the opportunity to work in an
office environment.
Qualifications:
Motivated self-starter that requires minimal instruction or assistance. Organized and able to
complete multiple tasks in a timely manner. Excellent communication and interpersonal skills.
Experience in data entry and filing important documents. Proficient in the use of Microsoft
Office Programs including Word some Excel and SAP/CRM.
Professional Experience:
August 2009-Present Public Service Enterprise Group Newark, NJ
Credit & Collections Call Center Representative
Interview customers concerning collection and credit problems including, but not limited to:
 Discontinuance reminders and notices
 Security deposits
 Sundry sales balances
 Payment arrangements
 Shut-office for non-payment
Explain related company policies and BPU Tariff regulations.
Compile and assemble data and prepare letters concerning collections and credit problems.
Assist in collection of unpaid accounts by obtaining statements, through verification of records
by making telephone calls.
October 2007-April 2008 Porzio, Bromberg & Newman PC
Legal Documents Clerk
Provided support in the form of file maintenance, including review and organization of
documents. Performed administrative duties opened and closed of files and file relocations.
Proficient use of equipment including, but not limited to telephones, photocopy machines,
facsimiles and computers.

2. July 2006-August 2006 Fulton County District Attorney’s Office Atlanta
Legal Assistant/Internship Program
Entered Non-Complex Calendars/Attended court for Calendar Calls
 All Purpose, Preliminary, Plea/Arraignment Calendars
 Entered Final Dispositions
 Attended and assisted support staff for Final Pleas
 Prepared subpoenas
 Prosecutors Dialog Tiburon Banner case management systems
Completed Discovery files at the Clerk’s office and endorsed proper mailing to Defense
Attorney (s).
Education:
September 2008 – May 2009 County College of Morris/Randolph, NJ
Pre-Nursing Program
Graduate – April 2006 University of Georgia/Griffin, GA
Paralegal Studies
October 2003 – March 2004 Medix School/Smyrna, GA
Certified Nurse Asst/Personal Care Technician
July 2002- June 2007 Clayton County Brd of Edu/Jonesboro, GA
Certified Professional