1. Shirley Kathios
Administrstive Assistant/ Marketing
Dover, NH
kathios.shirley@gmail.com - 2076082495
I love to demonstrate my varied skills in a fast paced office. I'm great w people. Been working in an office
environment for a very long time.
Authorized to work in the US for any employer
WORK EXPERIENCE
Medical Assistant private care
Independent contractor - Seacoast
Responsibilities
Primarily take care of Alzheimer's patients. Learned in transfer.... Hoyer lift. Housework errands. 10 years plus
of experience w the elderly
Inside Sales Representative
Radiance/AirPointe - Rochester, NH - February 2009 to August 2012
Responsibilities
Outbound calls to all hospitals in the United States. Primarily spoke with Bio Med department head introducing
him and/or educating him on the benefits of RFID to cut costs and streamline production... more efficient
business tactics... Goal was to speak with COO... CEO... In order to make an appointment then pass lead onto
inside sales rep. Also followed up on appointment
Accomplishments
I was the leading sales rep., thus made a significant amount of revenue for the company. Made at least 100
cold calls a day
Skills Used
Great customer service skills. The ability to work in a fast paced environment. Had to learn Sales Force on my
own... As no one in the office was familiar with that application. And my direct supervisor was in Ohio
Office manager
Ottomans - Somersworth, NH - May 2006 to August 2010
Responsibilities
Managed office. Handled huge volume of incoming and outgoing calls regarding jewelry orders. Managed
staff of 5. Reported directly to owner. Also handled overseas contacts. China and Greece. A lot of trouble
shooting to maintain great customer service. Also wired directly with factory and shipping department ensuring
productivity. Also handled trade shows
Accomplishments
Increased sales and production because of my efficiency implemented numerous tasks as they arouse
Skills Used
Customer service. Maintain my composure in a very fast paced environment.

2. Client Service Representative
Path Lab - Portsmouth, NH - 2001 to October 2003
Responsibilities
Handled all incoming calls regarding patients case and results. Also scheduled standing orders, transfer of
blood results. Constant contact with physicians and office personnel ensuring productivity in a timely and
efficient manner
Skills Used
Customer service. Data entry. Research.
PCA
Home Instead - York, ME - January 2001 to July 2003
Responsibilities
Took care of a woman with severe dementia along wither husband who suffered a heart attack. Prepared
dinner bathed her put her to bed. Overnight shift. When shift was over.... I went to classes at Hesser College....
Accomplishments
Made sure she felt safe and secure in her surroundings.
Skills Used
Great sympathy.... Caring.... Preparing meals...
Senior Customer Service Representative
Sellmytimesharenow - Dover, NH
Responsibilities
Guided potential clients to use standard optimization to educate them on the best way to advertise their
timeshare in order to achieve a quick sale. Provided them w s fair market value of the timeshare. Explained
point system. Helped them w necessary paperwork and educated them on how timeshares work. Filled out
GAF guaranteed activitaion form. Stayed their advisory till timeshare sold
Accomplishments
Great communication skills. Fast typist. Mult tasked. Great sense of humor. Varied computer skills. Hard worker
EDUCATION
Associates Degree: business Science. in Medical Assistsnt
Hesser College (Previous Name) - Portsmouth, NH
2000 to 2002
Associate Degree. Business science major: Medical Assistant
Hesser College
SKILLS
Typing. Customer service. Can work well in fast paced office. Computer skills