Technical Sales Business Development/Revenue Generation Service Engineering After-sales Service Support Channel Management Key Account Management Techno-commercial Operations Client Relationship Management Business Analysis/Forecasting Team Management

1. Shivkumar Raghuvanshi
Mobile No.: +919713232900
E-Mail: shiv49324@rediffmail.com /
shiv_raghu16@yahoo.com
SKILL SET
Technical Sales
Business Development/Revenue
Generation
Service Engineering
After-sales Service Support
Channel Management
Key Account Management
Techno-commercial Operations
Client Relationship Management
Business Analysis/Forecasting
Team Management
Senior Level Professional
Targeting challenging assignments in Technical Sales, Service
Engineering and Key Account Management with an organization of
high repute
Industry Preference: Electrical Equipments Manufacturing, Heavy
Machinery, Capital Goods Industrial Supplies (Pump, Motor, Generators
& Others).
Location Preference: Indore, Bhopal, Nagpur, Raipur
P R O F I L E S U M M A R Y
• A goal-oriented professional with 13 years of experienced in
Technical Sales and Business Development
• Exposure to products, services and solution sales comprising
Industrial systems (HT Motors, LT Motors, FHP Motors, DC
Motors, Alternators,) & Consumer Products ( Fans, Lighting,
Appliances, Pumps)
• Skilled in identifying & establishing strategic alliances / tie-ups
with suitable business partners, resulting in deeper market
penetration to achieve profitability
• Efficient in implementing competitive and market intelligence
capabilities through systematic and objective analysis of relevant
information, relating to target markets, competitor and economic
environments
• Capabilities in streamlining sales operations support functions
including market research, technical marketing, sales engineering
and contracts management for enabling quicker decision making
• Proficient in driving large scale revenue & profit gains and
bagging breakthrough orders; expertise in developing relations
with distributors by identifying the strength of each partner,
planning monthly primary & secondary numbers and
coordinating with them for effective business development
• Successfully led key business initiatives & strategies to meet
changing customer needs / expectations, thereby resulting into
high level of customer satisfaction and increase in market share,
sales volume & added bottom line
• Proven skills in all aspects of product management (customer
segmentation, product positioning, pricing, brand management &
sales); skills in providing extensive support with a key focus on
market promotion & client relationship
• An effective communicator with excellent relationship
management skills and strong analytical, problem solving &
organisational capabilities
W O R K E X P E R I E N C E
Crompton Greaves Limited, Raipur Apr’08 – Present
Manager – Marketing (Large Rotating Machines – HT motors)
Growth Path:
Apr’08 – March’12: Sr. Executive – After sales service
Apr’12 – March’14: Deputy Manager – After Sales Service
Apr’15 - Present: Manager – Marketing (HT MOTOR)
Region: Chhattisgarh & Vidharbha
Location: Raipur (C.G.)
Products: HT Motors, DC Motors, Generators, Fans, Lighting & Pumps.

2. Key Result Areas:
• Conceptualising competitive business development strategies to develop market share for achievement of
revenue & profitability targets and making the business viable for partners by ensuring healthy ROI
• Ensuring the successful accomplishment of pre-set business targets in face of growing competition; identifying
the prospective clients, generating business from new accounts & developing them to achieve profitability
• Implementing sales & marketing activities that can create a positive experience for clients; reaching out to
new & unexplored segments to revitalize stagnant & declining business
• Devising & effectuating go-to-market strategy of introducing products to win mutually beneficial deal;
pioneering business development to enhance revenues by identifying market opportunities
• Executing plans to reach out unexplored market segments & customer groups using market segmentation &
penetration strategies for business expansion
• Providing support in managing escalation from clients to resolve their concerns and addressing queries
(customer advocacy) from other departments for a smooth ride for customer’s diverse issues
• Rendering sustained services to clients for high ROI, increasing retention level by achieving service quality
norms and resolving the issues to attain high customer satisfaction
• Understanding client’s targets & roadmaps and delivering presentations / demonstrations to the
prospective ones towards ensuring a successful attempt to partner the customers
Highlights:
• Developed and implemented relationship strategies to maximize chances of profitably securing
strategically important new business worth INR 13 Crores.
• Identified niche markets in these Chhattisgarh & Vidharbha regions and new / future services that provided
the company with a competitive advantage and improved profitability
• Amplified customer base by 40% through maintaining effective relationships, New Customer acquisition,
Market aggression and Monitoring competitor’s activities, conducting in house seminars for end users &
Pre & Post support from enquiry stage.
• Implemented strategic and operational sales plans which resulted in 142% increase in overall sales and
gross margin & Increase market reach by acquiring New Customer & territory.
• Work on enhancing technical feasibility with EPCs / OEMs during their tender stage.
• Retain Existing Customer Base through CRM & Prompt Service.
P R E V I O U S EX P E R I E N C E
M/s ITL Industries Ltd. (formerly known as INDTOOLS), Indore (M.P.) Mar’04 – Mar’08
Sales & Service Engineer, Location: Mumbai (Residence Engineer)
Products: Heavy machines based on ‘PLC & Variable Frequency Drives’, Band saw’s, Circular saws etc.
M/s Madhucon Binapuri J.V., Madhucon Project Ltd., Chittorgarh Aug’03 – Mar’04
Electrical Engineer
A C A D E M I C D E T A I L S
• B.E. (Electrical) from J.I.T. Borawan, Khargone, RGPV University Bhopal by 75.16% in 2003
T R A I N I N G S
• 12 days vocational training at Bhilai Steel Plant (Steel Authority of India Ltd.) and visited to E.R.S.
(Electrical Repair Shop) & D.N.W. (Power Distribution Network) from 8th July 2002 to 20th July 2002
• Technical visit to co-operative sugar mill, Sarverdevla (M.P) with power generation capacity of 2 MW
P E R S O N A L D E T A I L S
Date of Birth: 15th June 1981
Language Known: Hindi and English
Current Address: 539A Priyadarshini Nagar, Near Ring Road No. -01, Raipur –492001 (CG)
Permanent Address: A55, Indus Regency, Navibag, Karond, Bhopal - 462038, (M.P.)