SlideShare une entreprise Scribd logo
1  sur  22
KunjungiSitus: www.hardhismart-consulting.blogspot.comAnalisaKebutuhanPelatihan
KunjungiSitus: www.hardhismart-consulting.blogspot.comTrainer (Widyaiswara) Anda 
M. Shobrie Hardhi Wibawa, SE, CPHR, CPTr. 
•Alumni Fakultas Ekonomi Universitas Indonesia (UI) 
•Pemegang Lisensi Trainer Profesional/Widyaiswara (CPTr) 
•Pemegang Lisensi Praktisi Profesional bidang SDM (CPHR) 
•Managing Director & HR Consultant dari Hard-Hi Smart Consulting 
•Berpengalaman Lebih dari 25 tahun dalam bidang SDM & Pelatihan 
•Pengelola Situs www.hardhismart-consulting.blogspot.com 
•Pengelola Blog www.blog-alislam.blogspot.com
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Content 
1.Tiga Tipe Training Needs Analysis 
•Organizational-based Need Analysis 
•Job Competency-based Need Analysis 
•Person Competency-based Need Analysis 
2.Metode dan Tahapan dalam Melakukan: 
•Organizational-based Need Analysis 
•Job Competency-based Need Analysis 
•Person Competency-based Need Analysis
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Organizational-based Need Analysis 
•Analisa kebutuhan pelatihan yang didasarkan pada kebutuhan strategis perusahaandalam merespon dinamika bisnis masa depan 
•Kebutuhan strategis perusahaan dirumuskan dengan mengacu pada dua elemen pokok : 
•Corporate Strategy 
•Corporate Values
KunjungiSitus: www.hardhismart-consulting.blogspot.comTahapan Organizational-based Need Analysis 
Corporate StrategyCorporate ValuesFaktor Kunci Efektivitas dan Keberhasilan Organisasi
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Contoh : 7 Faktor Kunci Keberhasilan Perusahaan 
1.Planning 
2.Communication 
3.Teamwork 
4.Excellent Service 
5.Learning 
6.Leadership 
7.Development 
Faktor Kunci Efektivitas dan Keberhasilan Organisasi
KunjungiSitus: www.hardhismart-consulting.blogspot.comContoh : 7 Faktor Kunci Keberhasilan Perusahaan 
1.Planning 
2.Communication 
3.Teamwork 
4.Service 
5.Learning Climate 
6.Leadership 
7.Development7 Faktor ini di-Assessuntuk mengidentifikasi pada faktor apa perusahaan masih mengalami kekurangan yang paling besar, dan karenanya perlu di- prioritaskan pengembangan pelatihannya.
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
•Job Competencies-based Need Analysis adalah analisa kebutuhan pelatihan yang didasarkan pada profil kompetensi yang dipersyaratkan untuk setiap posisi/jabatan 
Job Competencies-basedNeed Analysis
KunjungiSitus: www.hardhismart-consulting.blogspot.comJob Competencies-basedNeed AnalysisIdentifikasi Profil Kebutuhan Kompetensi Tiap JabatanMemilih Modul Training yang Relevan sesuai dengan Kebutuhan Kompetensi
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Competency Identification Process 
Clarify Organizational Strategy and ContextCompetency Identification Process 
•Analyze Work Role and Process 
•Gather Data via Behavior Event Interview and Focus Group 
•Conduct Benchmark StudyValidate, Refine and Implement
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Training Matrix untuk Posisi Manajerial 
Position 
Competency 
Requirements 
Competency Description 
Relevant Training Modules 
Managers 
Customer Satisfaction 
•Seeks information about the real, underlying needs and expectations of the customer 
•Translates customer expectations into action steps 
•Proposes actions to meet or exceed customer satisfaction 
•Looks for long-term benefits for the customer and initiates action plans 
Strategies to Create Customer Satisfaction I (cover all description items) 
Problem Solving & Decision Making 
•Analyzes and examines data needed to define problems or identify solutions 
•Seeks additional information outside of immediate environment to make decisions 
•Makes decisions that impact his/her own work 
Creative Problem Solving and Decision Making I (cover all description items) 
Teamwork 
•Takes risks in trusting others by sharing responsibility, getting involvement and cooperation from multiple parties 
•Values and respects individual differences and provides opportunities for all to contribute 
•Participates in team’s goal setting and problem solving 
•Involves others in the process to make them a part of the team and assists other team members in completing their assignments 
Building Productive Teamwork I (cover all description items)
Kunjungi Situs : www.hardhismart-consulting.blogspot.com 
Training Matrix untuk Tiap Posisi Jabatan 
Communication Skills V 
Leadership V 
Teamwork V 
Achievement Orientation V 
Customer Focus V 
Job Functional Skills V 
Communication Skills V 
Leadership V 
Teamwork V 
Achievement Orientation V 
Customer Focus V 
Strategic Thinking V 
Problem Solving & Decision Making V 
Job Functional Skills V 
Position Managerial Competency 
Supervisor 
Manager 
Productive 
Communication 
Series 
On Becoming 
Effective Leader 1 
On Becoming 
Effective Leader 2 
Service Excellence 
for Customer 
Professional 
Seminar Series 
Achievement 
Motivation Training 
Creative Problem 
Solving 
Strategic 
Management 
Building Productive 
Teamwork 
Training Title
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Person Competencies-basedNeed Analysis 
•Analisa kebutuhan pelatihan yang didasarkan pada gap (kesenjangan) antara level kompetensi yang dipersyaratkan dengan level aktual karyawan(individu)
KunjungiSitus: www.hardhismart-consulting.blogspot.comPerson Competency-based Need AnalysisRequired competency level for certain position 
Competency AssessmentCurrent competency level of the employeeTraining and Development Program Competency Gap
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Contoh : Competency Requirements untuk Posisi Training Manager 
Managerial Competencies 
Level Kompetensi yang Dipersyaratkan 
Collaboration 
4 
Problem Solving 
4 
Leadership 
3 
Planning and Organizing 
3 
Functional Competency 
Training Need Analysis Skills 
4 
Training Material Development 
4 
Training Delivery Skills 
4 
Training Evaluation Skills 
41 –basic2 –intermediate3 –advance4 –expert
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Training Skills 
Understanding of the learning process principal and ability to analyze training needs, develop training materials and curriculums and deliver training effectively 
1/Basic 
2/Intermediate 
3/Advance 
4/Expert 
Understands training needs analysis and training requirement analysis process 
Identifies training needs based on competency profile and functions in PT. XYZ 
Examines current training needs and proposes revisions if any 
Develops training curriculum for functions in PT. XYZ 
Training Needs Analysis Skills 
Collects relevant data/information in developing training materials/modules 
Develops training materials/modules along with training instructions and provides technical guidance in design and development 
Examines current training materials/modules in order to ensure achievement of training objectives 
Revises and provides inputs for improvement towards training materials/modules 
Coaches and teaches others in developing training materials/modules 
Training Materials/ Modules Development 
Identifies various training media and techniques 
Understands advantages/ disadvantages when applicable 
Differentiates media and techniques training which are suitable for particular audience/ situation/ condition 
Examines the media and techniques which are suitable for particular customer, which will results in achievement of objective, high level of comprehension and satisfaction of the audience 
Develops creative training media and techniques for different types of training 
Actively coaches others (“Training for Trainers”) on training media & techniques 
Training Delivery Skills 
Contoh : Competency Requirements untuk Posisi Training Manager
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
1/Basic 
2/Intermediate 
3/Advance 
4/Expert 
Observes characteristics of effective training delivery 
Delivers training with supervision 
Delivers training independently 
Provides logical answers to questions related to the topics being delivered 
Coaches others in delivering training and provides constructive feedback and areas for improvement 
Training Delivery Skills 
Identifies strengths and weaknesses of a training session 
Monitors how learning is taking place 
Determines ways to measure changes in behavior and interprets on bottom- line results 
Training Evaluation 
Contoh : Competency Requirements untuk Posisi Training Manager
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Kuesioner Assessment (Penilaian) Kompetensi1 = basic; 2 = intermediate; 3 = advance; 4 = expertFunctional Competencies1234Training Need Analysis SkillsAn ability to conduct a proper training need analysis and create a comprehensive training plan based on the results of need analysisTraining Material DevelopmentAn ability to formulate training objectives and training outline; and then create a complete training material/manual based on the stated objectivesTraining Delivery SkillsAn ability to deliver training programs and create an effective learning process for participantsTraining Evaluation SkillsAn ability to conduct training evaluation to understand the impact of training program on participants' performance; and to formulate improvement recommendation based on the evaluation resultsCompetency Assessment Form
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Managerial Competencies 
Hasil Asesmen 
Collaboration 
4 
Problem Solving 
4 
Leadership 
3 
Planning & Organizing 
2 
Functional Competencies 
Training Need Analysis Skills 
3 
Training Material Development 
3 
Training Delivery Skills 
4 
Training Evaluation Skills 
4 
Kuesioner Assessment (Penilaian) Kompetensi
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Competency Gap untukPosisiTraining Manager 
Managerial Competencies 
Level yang Dipersyaratkan 
Aktual Level 
GAP 
Collaboration 
4 
4 
0 
Problem Solving 
4 
4 
0 
Leadership 
4 
3 
-1 
Planning & Organizing 
3 
2 
-1 
Functional Competency 
Training Need Analysis Skills 
4 
3 
-1 
Training Material Development 
4 
3 
-1 
Training Delivery Skills 
4 
4 
0
KunjungiSitus: www.hardhismart-consulting.blogspot.com 
Managerial Competencies 
GAP 
Collaboration 
0 
Problem Solving 
0 
Leadership 
-1 
Planning & Organizing 
-1 
Functional Competency 
Training Need Analysis Skills 
-1 
Training Material Development 
-1 
Training Delivery Skills 
0Training and Development Program Competency Gap untukPosisiTraining Manager
KunjungiSitus: www.hardhismart-consulting.blogspot.comTerimakasihUntuk Informasi Lebih Lanjut, Hubungi Kami : HARD-Hi SMART CONSULTINGwww.hardhismart-consulting.blogspot.commerupakan : Konsultan Profesional dan Berpengalaman dalam bidang SDM, Manajemen dan Pelatihan Karyawan. Berdiri sejak Tahun 1998 dan telah banyak menangani berbagai macam Perusahaan baik Nasional (BUMN dan Swasta) maupun Multinasional (PMA).

Contenu connexe

Tendances

Manpower Planning dan Workload Analysis
Manpower Planning dan Workload Analysis Manpower Planning dan Workload Analysis
Manpower Planning dan Workload Analysis Yodhia Antariksa
 
Materi Training Leadership Skills
Materi Training Leadership SkillsMateri Training Leadership Skills
Materi Training Leadership SkillsYodhia Antariksa
 
Analisis kebutuhan pelatihan
Analisis kebutuhan pelatihanAnalisis kebutuhan pelatihan
Analisis kebutuhan pelatihanPra Muja
 
Kamus dan matriks kompetensi
Kamus dan matriks kompetensiKamus dan matriks kompetensi
Kamus dan matriks kompetensiPrimadona Listrik
 
Talent Management Based Competency
Talent Management Based CompetencyTalent Management Based Competency
Talent Management Based CompetencySeta Wicaksana
 
PROG HR MANAGEMENT MENTORING MATTEL.pptx
PROG HR MANAGEMENT MENTORING MATTEL.pptxPROG HR MANAGEMENT MENTORING MATTEL.pptx
PROG HR MANAGEMENT MENTORING MATTEL.pptxKamilusVianyWiryohar
 
Cara Menyusun Sistem Talent management and Strategy
Cara Menyusun Sistem Talent management and Strategy  Cara Menyusun Sistem Talent management and Strategy
Cara Menyusun Sistem Talent management and Strategy Yodhia Antariksa
 
Panduan program-mt
Panduan program-mtPanduan program-mt
Panduan program-mtnius19
 
Coaching workshop for coach.share
Coaching workshop for coach.shareCoaching workshop for coach.share
Coaching workshop for coach.shareluluina
 
Training Need Analysis (TNA) _ Materi Training
Training Need Analysis (TNA) _ Materi TrainingTraining Need Analysis (TNA) _ Materi Training
Training Need Analysis (TNA) _ Materi TrainingKanaidi ken
 
Implementasi Praktis HR Strategy
Implementasi Praktis HR StrategyImplementasi Praktis HR Strategy
Implementasi Praktis HR StrategySeta Wicaksana
 
Persiapan Memasuki Dunia Kerja by: Rachmawati, S.Psi., MA.
Persiapan Memasuki Dunia Kerja by: Rachmawati, S.Psi., MA.Persiapan Memasuki Dunia Kerja by: Rachmawati, S.Psi., MA.
Persiapan Memasuki Dunia Kerja by: Rachmawati, S.Psi., MA.Click Cdc-umpalembang
 
Developing matrix competency
Developing matrix competencyDeveloping matrix competency
Developing matrix competencyP. Dibyagung
 
Coaching untuk Peningkatan Kinerja
Coaching untuk Peningkatan KinerjaCoaching untuk Peningkatan Kinerja
Coaching untuk Peningkatan KinerjaYodhia Antariksa
 

Tendances (20)

Manpower Planning dan Workload Analysis
Manpower Planning dan Workload Analysis Manpower Planning dan Workload Analysis
Manpower Planning dan Workload Analysis
 
Materi Training Leadership Skills
Materi Training Leadership SkillsMateri Training Leadership Skills
Materi Training Leadership Skills
 
Analisis kebutuhan pelatihan
Analisis kebutuhan pelatihanAnalisis kebutuhan pelatihan
Analisis kebutuhan pelatihan
 
Pelatihan Leadership Skills
Pelatihan Leadership SkillsPelatihan Leadership Skills
Pelatihan Leadership Skills
 
Kamus dan matriks kompetensi
Kamus dan matriks kompetensiKamus dan matriks kompetensi
Kamus dan matriks kompetensi
 
Talent Management Based Competency
Talent Management Based CompetencyTalent Management Based Competency
Talent Management Based Competency
 
Workload analysis
Workload analysisWorkload analysis
Workload analysis
 
PROG HR MANAGEMENT MENTORING MATTEL.pptx
PROG HR MANAGEMENT MENTORING MATTEL.pptxPROG HR MANAGEMENT MENTORING MATTEL.pptx
PROG HR MANAGEMENT MENTORING MATTEL.pptx
 
Basic Mentality
Basic MentalityBasic Mentality
Basic Mentality
 
Cara Menyusun Sistem Talent management and Strategy
Cara Menyusun Sistem Talent management and Strategy  Cara Menyusun Sistem Talent management and Strategy
Cara Menyusun Sistem Talent management and Strategy
 
Panduan program-mt
Panduan program-mtPanduan program-mt
Panduan program-mt
 
Contoh KPI SDM dan HR
Contoh KPI SDM dan HR Contoh KPI SDM dan HR
Contoh KPI SDM dan HR
 
Coaching workshop for coach.share
Coaching workshop for coach.shareCoaching workshop for coach.share
Coaching workshop for coach.share
 
Training Need Analysis (TNA) _ Materi Training
Training Need Analysis (TNA) _ Materi TrainingTraining Need Analysis (TNA) _ Materi Training
Training Need Analysis (TNA) _ Materi Training
 
Hr Scorecard
Hr ScorecardHr Scorecard
Hr Scorecard
 
Implementasi Praktis HR Strategy
Implementasi Praktis HR StrategyImplementasi Praktis HR Strategy
Implementasi Praktis HR Strategy
 
Persiapan Memasuki Dunia Kerja by: Rachmawati, S.Psi., MA.
Persiapan Memasuki Dunia Kerja by: Rachmawati, S.Psi., MA.Persiapan Memasuki Dunia Kerja by: Rachmawati, S.Psi., MA.
Persiapan Memasuki Dunia Kerja by: Rachmawati, S.Psi., MA.
 
Developing matrix competency
Developing matrix competencyDeveloping matrix competency
Developing matrix competency
 
TRAINING FOR TRAINERS
TRAINING FOR TRAINERSTRAINING FOR TRAINERS
TRAINING FOR TRAINERS
 
Coaching untuk Peningkatan Kinerja
Coaching untuk Peningkatan KinerjaCoaching untuk Peningkatan Kinerja
Coaching untuk Peningkatan Kinerja
 

En vedette

En vedette (20)

Pelatihan Pelayanan Pelanggan Prima
Pelatihan Pelayanan Pelanggan PrimaPelatihan Pelayanan Pelanggan Prima
Pelatihan Pelayanan Pelanggan Prima
 
Teknik Meningkatkan Penjualan Anda
Teknik Meningkatkan Penjualan AndaTeknik Meningkatkan Penjualan Anda
Teknik Meningkatkan Penjualan Anda
 
Pelatihan Tata Cara Makan Internasional
Pelatihan Tata Cara Makan InternasionalPelatihan Tata Cara Makan Internasional
Pelatihan Tata Cara Makan Internasional
 
TIME MANAGEMENT
TIME MANAGEMENTTIME MANAGEMENT
TIME MANAGEMENT
 
TOTAL CHANGE MANAGEMENT
TOTAL CHANGE MANAGEMENTTOTAL CHANGE MANAGEMENT
TOTAL CHANGE MANAGEMENT
 
Pelatihan Manajemen Resiko
Pelatihan Manajemen ResikoPelatihan Manajemen Resiko
Pelatihan Manajemen Resiko
 
Pelatihan dan Pengembangan SDM Perusahaan
Pelatihan dan Pengembangan SDM PerusahaanPelatihan dan Pengembangan SDM Perusahaan
Pelatihan dan Pengembangan SDM Perusahaan
 
Pelatihan Finance for Non-Finance Manager
Pelatihan Finance for Non-Finance ManagerPelatihan Finance for Non-Finance Manager
Pelatihan Finance for Non-Finance Manager
 
Pelatihan Coaching & Counseling
Pelatihan Coaching & CounselingPelatihan Coaching & Counseling
Pelatihan Coaching & Counseling
 
Pelatihan Membangun Kerjasama Team
Pelatihan Membangun Kerjasama TeamPelatihan Membangun Kerjasama Team
Pelatihan Membangun Kerjasama Team
 
Pelatihan Pengembangan Kepribadian
Pelatihan Pengembangan Kepribadian Pelatihan Pengembangan Kepribadian
Pelatihan Pengembangan Kepribadian
 
TEKNIK PRESENTASI EFEKTIF DAN MEMUKAU
TEKNIK PRESENTASI EFEKTIF DAN MEMUKAUTEKNIK PRESENTASI EFEKTIF DAN MEMUKAU
TEKNIK PRESENTASI EFEKTIF DAN MEMUKAU
 
THE POWER OF LEARNING
THE POWER OF LEARNINGTHE POWER OF LEARNING
THE POWER OF LEARNING
 
Komunikasi & Psikologi Audit (TOTAL 6 HARI)
Komunikasi & Psikologi Audit (TOTAL 6 HARI)Komunikasi & Psikologi Audit (TOTAL 6 HARI)
Komunikasi & Psikologi Audit (TOTAL 6 HARI)
 
Pelatihan Membangun Karakter & Nilai-nilai Moral
Pelatihan Membangun Karakter & Nilai-nilai MoralPelatihan Membangun Karakter & Nilai-nilai Moral
Pelatihan Membangun Karakter & Nilai-nilai Moral
 
Pelatihan Komunikasi Efektif
Pelatihan Komunikasi EfektifPelatihan Komunikasi Efektif
Pelatihan Komunikasi Efektif
 
Pelatihan Keterampilan Menjual Secara Profesional
Pelatihan Keterampilan Menjual Secara ProfesionalPelatihan Keterampilan Menjual Secara Profesional
Pelatihan Keterampilan Menjual Secara Profesional
 
Pelatihan Presentasi Bisnis
Pelatihan Presentasi BisnisPelatihan Presentasi Bisnis
Pelatihan Presentasi Bisnis
 
Pelatihan Meningkatkan Motivasi Kerja
Pelatihan Meningkatkan Motivasi KerjaPelatihan Meningkatkan Motivasi Kerja
Pelatihan Meningkatkan Motivasi Kerja
 
Pelatihan Effective Supervisory Skill
Pelatihan Effective Supervisory SkillPelatihan Effective Supervisory Skill
Pelatihan Effective Supervisory Skill
 

Similaire à Pelatihan Analisa Kebutuhan Pelatihan

Learning Need Assessment Concept & Implementation.pptx
Learning Need Assessment Concept & Implementation.pptxLearning Need Assessment Concept & Implementation.pptx
Learning Need Assessment Concept & Implementation.pptxJohn Sihotang, Dr, MM, Ir
 
Learning Need Assessment Concept & Implementation.pptx
Learning Need Assessment Concept & Implementation.pptxLearning Need Assessment Concept & Implementation.pptx
Learning Need Assessment Concept & Implementation.pptxJohn Sihotang, Dr, MM, Ir
 
Training & development
Training & developmentTraining & development
Training & developmentPreeti Bhaskar
 
training & development
training & developmenttraining & development
training & developmentPreeti Bhaskar
 
Presentation about Training Need Analysis.pptx
Presentation about Training Need Analysis.pptxPresentation about Training Need Analysis.pptx
Presentation about Training Need Analysis.pptxVendyJohanes1
 
Project employee-training-development--n
Project employee-training-development--nProject employee-training-development--n
Project employee-training-development--nCwa Kiran Punjabi
 
Using Competency Modeling to Enhance Leadership Development
Using Competency Modeling to Enhance Leadership DevelopmentUsing Competency Modeling to Enhance Leadership Development
Using Competency Modeling to Enhance Leadership DevelopmentOnPoint Consulting
 
Chapter 9Employee Development and Career Management MGT 484.docx
Chapter 9Employee Development and Career Management MGT 484.docxChapter 9Employee Development and Career Management MGT 484.docx
Chapter 9Employee Development and Career Management MGT 484.docxmccormicknadine86
 
Chapter 9Employee Development and Career Management MGT 484
Chapter 9Employee Development and Career Management MGT 484Chapter 9Employee Development and Career Management MGT 484
Chapter 9Employee Development and Career Management MGT 484TawnaDelatorrejs
 
Training and development
Training and developmentTraining and development
Training and developmentDreams Design
 
Project employee-training-development
Project employee-training-developmentProject employee-training-development
Project employee-training-developmentarichoana
 
The Training Process
The Training ProcessThe Training Process
The Training Processsimply_coool
 
Master Class on Talent Management & Engagement - Deepa Mohamed
Master Class on Talent Management & Engagement - Deepa MohamedMaster Class on Talent Management & Engagement - Deepa Mohamed
Master Class on Talent Management & Engagement - Deepa MohamedCorporateShiksha
 
Training needs analysis, skills auditing and training roi presentation 31 aug...
Training needs analysis, skills auditing and training roi presentation 31 aug...Training needs analysis, skills auditing and training roi presentation 31 aug...
Training needs analysis, skills auditing and training roi presentation 31 aug...Charles Cotter, PhD
 
Project report-employees-training-development
Project report-employees-training-developmentProject report-employees-training-development
Project report-employees-training-developmentSyed Irfan Inayat
 

Similaire à Pelatihan Analisa Kebutuhan Pelatihan (20)

training
trainingtraining
training
 
Learning Need Assessment Concept & Implementation.pptx
Learning Need Assessment Concept & Implementation.pptxLearning Need Assessment Concept & Implementation.pptx
Learning Need Assessment Concept & Implementation.pptx
 
Learning Need Assessment Concept & Implementation.pptx
Learning Need Assessment Concept & Implementation.pptxLearning Need Assessment Concept & Implementation.pptx
Learning Need Assessment Concept & Implementation.pptx
 
Training & development
Training & developmentTraining & development
Training & development
 
training & development
training & developmenttraining & development
training & development
 
Presentation about Training Need Analysis.pptx
Presentation about Training Need Analysis.pptxPresentation about Training Need Analysis.pptx
Presentation about Training Need Analysis.pptx
 
Lecture 15
Lecture 15Lecture 15
Lecture 15
 
training ppt - Copy
training ppt - Copytraining ppt - Copy
training ppt - Copy
 
Unit 1
Unit 1Unit 1
Unit 1
 
Project employee-training-development--n
Project employee-training-development--nProject employee-training-development--n
Project employee-training-development--n
 
Using Competency Modeling to Enhance Leadership Development
Using Competency Modeling to Enhance Leadership DevelopmentUsing Competency Modeling to Enhance Leadership Development
Using Competency Modeling to Enhance Leadership Development
 
Chapter 9Employee Development and Career Management MGT 484.docx
Chapter 9Employee Development and Career Management MGT 484.docxChapter 9Employee Development and Career Management MGT 484.docx
Chapter 9Employee Development and Career Management MGT 484.docx
 
Chapter 9Employee Development and Career Management MGT 484
Chapter 9Employee Development and Career Management MGT 484Chapter 9Employee Development and Career Management MGT 484
Chapter 9Employee Development and Career Management MGT 484
 
Training and development
Training and developmentTraining and development
Training and development
 
Project employee-training-development
Project employee-training-developmentProject employee-training-development
Project employee-training-development
 
hrtdtna.pptx
hrtdtna.pptxhrtdtna.pptx
hrtdtna.pptx
 
The Training Process
The Training ProcessThe Training Process
The Training Process
 
Master Class on Talent Management & Engagement - Deepa Mohamed
Master Class on Talent Management & Engagement - Deepa MohamedMaster Class on Talent Management & Engagement - Deepa Mohamed
Master Class on Talent Management & Engagement - Deepa Mohamed
 
Training needs analysis, skills auditing and training roi presentation 31 aug...
Training needs analysis, skills auditing and training roi presentation 31 aug...Training needs analysis, skills auditing and training roi presentation 31 aug...
Training needs analysis, skills auditing and training roi presentation 31 aug...
 
Project report-employees-training-development
Project report-employees-training-developmentProject report-employees-training-development
Project report-employees-training-development
 

Plus de Shobrie Hardhi, SE, CFA, CLA, CPHR, CPTr.

Plus de Shobrie Hardhi, SE, CFA, CLA, CPHR, CPTr. (20)

Test Kepribadian Lewat Gambar
Test Kepribadian Lewat GambarTest Kepribadian Lewat Gambar
Test Kepribadian Lewat Gambar
 
Forever Life Management
Forever Life ManagementForever Life Management
Forever Life Management
 
Manajemen Kehidupan Sepanjang Masa
Manajemen Kehidupan Sepanjang MasaManajemen Kehidupan Sepanjang Masa
Manajemen Kehidupan Sepanjang Masa
 
Manajemen Kehidupan Sepanjang Masa
Manajemen Kehidupan Sepanjang MasaManajemen Kehidupan Sepanjang Masa
Manajemen Kehidupan Sepanjang Masa
 
Contoh Perjajnjian Kerja Tetap Bilingual ( 2 Bahasa )
Contoh Perjajnjian Kerja Tetap Bilingual ( 2 Bahasa )Contoh Perjajnjian Kerja Tetap Bilingual ( 2 Bahasa )
Contoh Perjajnjian Kerja Tetap Bilingual ( 2 Bahasa )
 
Contoh Perjanjian Kerja Kontrak Bilingual (2 Bahasa)
Contoh Perjanjian Kerja Kontrak Bilingual (2 Bahasa)Contoh Perjanjian Kerja Kontrak Bilingual (2 Bahasa)
Contoh Perjanjian Kerja Kontrak Bilingual (2 Bahasa)
 
Contoh Perjajnjian Kerja Tetap ( 2 Bahasa )
Contoh Perjajnjian Kerja Tetap ( 2 Bahasa )Contoh Perjajnjian Kerja Tetap ( 2 Bahasa )
Contoh Perjajnjian Kerja Tetap ( 2 Bahasa )
 
Contoh Perjanjian Kerja Kontrak ( 2 Bahasa )
Contoh Perjanjian Kerja Kontrak ( 2 Bahasa )Contoh Perjanjian Kerja Kontrak ( 2 Bahasa )
Contoh Perjanjian Kerja Kontrak ( 2 Bahasa )
 
CONTOH JOBDES LENGKAP UNTUK PERUSAHAAN
CONTOH JOBDES LENGKAP UNTUK PERUSAHAANCONTOH JOBDES LENGKAP UNTUK PERUSAHAAN
CONTOH JOBDES LENGKAP UNTUK PERUSAHAAN
 
CONTOH JOBDES LENGKAP
CONTOH JOBDES LENGKAPCONTOH JOBDES LENGKAP
CONTOH JOBDES LENGKAP
 
TEKNIK PRESENTASI YANG EFEKTIF
TEKNIK PRESENTASI YANG EFEKTIFTEKNIK PRESENTASI YANG EFEKTIF
TEKNIK PRESENTASI YANG EFEKTIF
 
TEKNIK PRESENTASI
TEKNIK PRESENTASITEKNIK PRESENTASI
TEKNIK PRESENTASI
 
Strategi Membangun Bisnis & Presentasi Bisnis
Strategi Membangun Bisnis & Presentasi BisnisStrategi Membangun Bisnis & Presentasi Bisnis
Strategi Membangun Bisnis & Presentasi Bisnis
 
Runtuhnya Teori Evolusi Darwin Hanya Dengan 20 Pertanyaan
Runtuhnya Teori Evolusi Darwin Hanya Dengan 20 PertanyaanRuntuhnya Teori Evolusi Darwin Hanya Dengan 20 Pertanyaan
Runtuhnya Teori Evolusi Darwin Hanya Dengan 20 Pertanyaan
 
MENGENAL HUKUM-HUKUM KESUKSESAN
MENGENAL HUKUM-HUKUM KESUKSESANMENGENAL HUKUM-HUKUM KESUKSESAN
MENGENAL HUKUM-HUKUM KESUKSESAN
 
MANUSIA DAN ALAM SEMESTA
MANUSIA DAN ALAM SEMESTAMANUSIA DAN ALAM SEMESTA
MANUSIA DAN ALAM SEMESTA
 
ANALISA PEKERJAAN (JOB ANALYSIS)
ANALISA PEKERJAAN (JOB ANALYSIS)ANALISA PEKERJAAN (JOB ANALYSIS)
ANALISA PEKERJAAN (JOB ANALYSIS)
 
4 Jenis Kepribadian Manusia
4 Jenis Kepribadian Manusia4 Jenis Kepribadian Manusia
4 Jenis Kepribadian Manusia
 
MANASIK HAJI DAN UMROH
MANASIK HAJI DAN UMROHMANASIK HAJI DAN UMROH
MANASIK HAJI DAN UMROH
 
7 Cara Meningkatkan Kepribadian Anda
7 Cara Meningkatkan Kepribadian Anda7 Cara Meningkatkan Kepribadian Anda
7 Cara Meningkatkan Kepribadian Anda
 

Dernier

Lucknow Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Lucknow Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceLucknow Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Lucknow Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDamini Dixit
 
Karol Bagh, Delhi Call girls :8448380779 Model Escorts | 100% verified
Karol Bagh, Delhi Call girls :8448380779 Model Escorts | 100% verifiedKarol Bagh, Delhi Call girls :8448380779 Model Escorts | 100% verified
Karol Bagh, Delhi Call girls :8448380779 Model Escorts | 100% verifiedDelhi Call girls
 
Connaught Place, Delhi Call girls :8448380779 Model Escorts | 100% verified
Connaught Place, Delhi Call girls :8448380779 Model Escorts | 100% verifiedConnaught Place, Delhi Call girls :8448380779 Model Escorts | 100% verified
Connaught Place, Delhi Call girls :8448380779 Model Escorts | 100% verifiedDelhi Call girls
 
Sangareddy Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Sangareddy Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceSangareddy Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Sangareddy Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDamini Dixit
 
Jual Obat Aborsi Bojonegoro ( Asli No.1 ) 085657271886 Obat Penggugur Kandung...
Jual Obat Aborsi Bojonegoro ( Asli No.1 ) 085657271886 Obat Penggugur Kandung...Jual Obat Aborsi Bojonegoro ( Asli No.1 ) 085657271886 Obat Penggugur Kandung...
Jual Obat Aborsi Bojonegoro ( Asli No.1 ) 085657271886 Obat Penggugur Kandung...ZurliaSoop
 
call Now 9811711561 Cash Payment乂 Call Girls in Dwarka
call Now 9811711561 Cash Payment乂 Call Girls in Dwarkacall Now 9811711561 Cash Payment乂 Call Girls in Dwarka
call Now 9811711561 Cash Payment乂 Call Girls in Dwarkavikas rana
 
Hyderabad Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Hyderabad Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceHyderabad Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Hyderabad Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDamini Dixit
 
Enabling Business Users to Interpret Data Through Self-Service Analytics (2).pdf
Enabling Business Users to Interpret Data Through Self-Service Analytics (2).pdfEnabling Business Users to Interpret Data Through Self-Service Analytics (2).pdf
Enabling Business Users to Interpret Data Through Self-Service Analytics (2).pdfSmartinfologiks
 
Sector 18, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 18, Noida Call girls :8448380779 Model Escorts | 100% verifiedSector 18, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 18, Noida Call girls :8448380779 Model Escorts | 100% verifiedDelhi Call girls
 
Dàni Velvet Personal Brand Exploration (1).pptx
Dàni Velvet Personal Brand Exploration (1).pptxDàni Velvet Personal Brand Exploration (1).pptx
Dàni Velvet Personal Brand Exploration (1).pptxdmtillman
 
Dive into Angel Investing s 2024 0502.pptx
Dive into Angel Investing s 2024 0502.pptxDive into Angel Investing s 2024 0502.pptx
Dive into Angel Investing s 2024 0502.pptxElaine Werffeli
 
Tirupati Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Tirupati Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceTirupati Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Tirupati Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDamini Dixit
 
How to structure your pitch - B4i template
How to structure your pitch - B4i templateHow to structure your pitch - B4i template
How to structure your pitch - B4i templateFerruccio Martinelli
 
Bangalore Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Bangalore Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceBangalore Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Bangalore Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDamini Dixit
 
Shareholders Agreement Template for Compulsorily Convertible Debt Funding- St...
Shareholders Agreement Template for Compulsorily Convertible Debt Funding- St...Shareholders Agreement Template for Compulsorily Convertible Debt Funding- St...
Shareholders Agreement Template for Compulsorily Convertible Debt Funding- St...StartupSprouts.in
 
JAIPUR CALL GIRLS SERVICE REAL HOT SEXY 👯 CALL GIRLS IN JAIPUR BOOK YOUR DREA...
JAIPUR CALL GIRLS SERVICE REAL HOT SEXY 👯 CALL GIRLS IN JAIPUR BOOK YOUR DREA...JAIPUR CALL GIRLS SERVICE REAL HOT SEXY 👯 CALL GIRLS IN JAIPUR BOOK YOUR DREA...
JAIPUR CALL GIRLS SERVICE REAL HOT SEXY 👯 CALL GIRLS IN JAIPUR BOOK YOUR DREA...Escorts service
 
EV Electric Vehicle Startup Pitch Deck- StartupSprouts.in
EV Electric Vehicle Startup Pitch Deck- StartupSprouts.inEV Electric Vehicle Startup Pitch Deck- StartupSprouts.in
EV Electric Vehicle Startup Pitch Deck- StartupSprouts.inStartupSprouts.in
 
Famedesired Project portfolio1 . Fullsail
Famedesired Project portfolio1 . FullsailFamedesired Project portfolio1 . Fullsail
Famedesired Project portfolio1 . Fullsailfergusonamani
 
NEON LIGHT CITY pitch deck for the new PC game
NEON LIGHT CITY pitch deck for the new PC gameNEON LIGHT CITY pitch deck for the new PC game
NEON LIGHT CITY pitch deck for the new PC gametess51
 
Dehradun Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Dehradun Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDehradun Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Dehradun Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDamini Dixit
 

Dernier (20)

Lucknow Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Lucknow Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceLucknow Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Lucknow Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Karol Bagh, Delhi Call girls :8448380779 Model Escorts | 100% verified
Karol Bagh, Delhi Call girls :8448380779 Model Escorts | 100% verifiedKarol Bagh, Delhi Call girls :8448380779 Model Escorts | 100% verified
Karol Bagh, Delhi Call girls :8448380779 Model Escorts | 100% verified
 
Connaught Place, Delhi Call girls :8448380779 Model Escorts | 100% verified
Connaught Place, Delhi Call girls :8448380779 Model Escorts | 100% verifiedConnaught Place, Delhi Call girls :8448380779 Model Escorts | 100% verified
Connaught Place, Delhi Call girls :8448380779 Model Escorts | 100% verified
 
Sangareddy Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Sangareddy Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceSangareddy Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Sangareddy Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Jual Obat Aborsi Bojonegoro ( Asli No.1 ) 085657271886 Obat Penggugur Kandung...
Jual Obat Aborsi Bojonegoro ( Asli No.1 ) 085657271886 Obat Penggugur Kandung...Jual Obat Aborsi Bojonegoro ( Asli No.1 ) 085657271886 Obat Penggugur Kandung...
Jual Obat Aborsi Bojonegoro ( Asli No.1 ) 085657271886 Obat Penggugur Kandung...
 
call Now 9811711561 Cash Payment乂 Call Girls in Dwarka
call Now 9811711561 Cash Payment乂 Call Girls in Dwarkacall Now 9811711561 Cash Payment乂 Call Girls in Dwarka
call Now 9811711561 Cash Payment乂 Call Girls in Dwarka
 
Hyderabad Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Hyderabad Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceHyderabad Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Hyderabad Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Enabling Business Users to Interpret Data Through Self-Service Analytics (2).pdf
Enabling Business Users to Interpret Data Through Self-Service Analytics (2).pdfEnabling Business Users to Interpret Data Through Self-Service Analytics (2).pdf
Enabling Business Users to Interpret Data Through Self-Service Analytics (2).pdf
 
Sector 18, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 18, Noida Call girls :8448380779 Model Escorts | 100% verifiedSector 18, Noida Call girls :8448380779 Model Escorts | 100% verified
Sector 18, Noida Call girls :8448380779 Model Escorts | 100% verified
 
Dàni Velvet Personal Brand Exploration (1).pptx
Dàni Velvet Personal Brand Exploration (1).pptxDàni Velvet Personal Brand Exploration (1).pptx
Dàni Velvet Personal Brand Exploration (1).pptx
 
Dive into Angel Investing s 2024 0502.pptx
Dive into Angel Investing s 2024 0502.pptxDive into Angel Investing s 2024 0502.pptx
Dive into Angel Investing s 2024 0502.pptx
 
Tirupati Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Tirupati Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceTirupati Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Tirupati Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
How to structure your pitch - B4i template
How to structure your pitch - B4i templateHow to structure your pitch - B4i template
How to structure your pitch - B4i template
 
Bangalore Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Bangalore Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceBangalore Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Bangalore Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 
Shareholders Agreement Template for Compulsorily Convertible Debt Funding- St...
Shareholders Agreement Template for Compulsorily Convertible Debt Funding- St...Shareholders Agreement Template for Compulsorily Convertible Debt Funding- St...
Shareholders Agreement Template for Compulsorily Convertible Debt Funding- St...
 
JAIPUR CALL GIRLS SERVICE REAL HOT SEXY 👯 CALL GIRLS IN JAIPUR BOOK YOUR DREA...
JAIPUR CALL GIRLS SERVICE REAL HOT SEXY 👯 CALL GIRLS IN JAIPUR BOOK YOUR DREA...JAIPUR CALL GIRLS SERVICE REAL HOT SEXY 👯 CALL GIRLS IN JAIPUR BOOK YOUR DREA...
JAIPUR CALL GIRLS SERVICE REAL HOT SEXY 👯 CALL GIRLS IN JAIPUR BOOK YOUR DREA...
 
EV Electric Vehicle Startup Pitch Deck- StartupSprouts.in
EV Electric Vehicle Startup Pitch Deck- StartupSprouts.inEV Electric Vehicle Startup Pitch Deck- StartupSprouts.in
EV Electric Vehicle Startup Pitch Deck- StartupSprouts.in
 
Famedesired Project portfolio1 . Fullsail
Famedesired Project portfolio1 . FullsailFamedesired Project portfolio1 . Fullsail
Famedesired Project portfolio1 . Fullsail
 
NEON LIGHT CITY pitch deck for the new PC game
NEON LIGHT CITY pitch deck for the new PC gameNEON LIGHT CITY pitch deck for the new PC game
NEON LIGHT CITY pitch deck for the new PC game
 
Dehradun Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Dehradun Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort ServiceDehradun Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
Dehradun Call Girls Service ☎ ️82500–77686 ☎️ Enjoy 24/7 Escort Service
 

Pelatihan Analisa Kebutuhan Pelatihan

  • 2. KunjungiSitus: www.hardhismart-consulting.blogspot.comTrainer (Widyaiswara) Anda M. Shobrie Hardhi Wibawa, SE, CPHR, CPTr. •Alumni Fakultas Ekonomi Universitas Indonesia (UI) •Pemegang Lisensi Trainer Profesional/Widyaiswara (CPTr) •Pemegang Lisensi Praktisi Profesional bidang SDM (CPHR) •Managing Director & HR Consultant dari Hard-Hi Smart Consulting •Berpengalaman Lebih dari 25 tahun dalam bidang SDM & Pelatihan •Pengelola Situs www.hardhismart-consulting.blogspot.com •Pengelola Blog www.blog-alislam.blogspot.com
  • 3. KunjungiSitus: www.hardhismart-consulting.blogspot.com Content 1.Tiga Tipe Training Needs Analysis •Organizational-based Need Analysis •Job Competency-based Need Analysis •Person Competency-based Need Analysis 2.Metode dan Tahapan dalam Melakukan: •Organizational-based Need Analysis •Job Competency-based Need Analysis •Person Competency-based Need Analysis
  • 4. KunjungiSitus: www.hardhismart-consulting.blogspot.com Organizational-based Need Analysis •Analisa kebutuhan pelatihan yang didasarkan pada kebutuhan strategis perusahaandalam merespon dinamika bisnis masa depan •Kebutuhan strategis perusahaan dirumuskan dengan mengacu pada dua elemen pokok : •Corporate Strategy •Corporate Values
  • 5. KunjungiSitus: www.hardhismart-consulting.blogspot.comTahapan Organizational-based Need Analysis Corporate StrategyCorporate ValuesFaktor Kunci Efektivitas dan Keberhasilan Organisasi
  • 6. KunjungiSitus: www.hardhismart-consulting.blogspot.com Contoh : 7 Faktor Kunci Keberhasilan Perusahaan 1.Planning 2.Communication 3.Teamwork 4.Excellent Service 5.Learning 6.Leadership 7.Development Faktor Kunci Efektivitas dan Keberhasilan Organisasi
  • 7. KunjungiSitus: www.hardhismart-consulting.blogspot.comContoh : 7 Faktor Kunci Keberhasilan Perusahaan 1.Planning 2.Communication 3.Teamwork 4.Service 5.Learning Climate 6.Leadership 7.Development7 Faktor ini di-Assessuntuk mengidentifikasi pada faktor apa perusahaan masih mengalami kekurangan yang paling besar, dan karenanya perlu di- prioritaskan pengembangan pelatihannya.
  • 8. KunjungiSitus: www.hardhismart-consulting.blogspot.com •Job Competencies-based Need Analysis adalah analisa kebutuhan pelatihan yang didasarkan pada profil kompetensi yang dipersyaratkan untuk setiap posisi/jabatan Job Competencies-basedNeed Analysis
  • 9. KunjungiSitus: www.hardhismart-consulting.blogspot.comJob Competencies-basedNeed AnalysisIdentifikasi Profil Kebutuhan Kompetensi Tiap JabatanMemilih Modul Training yang Relevan sesuai dengan Kebutuhan Kompetensi
  • 10. KunjungiSitus: www.hardhismart-consulting.blogspot.com Competency Identification Process Clarify Organizational Strategy and ContextCompetency Identification Process •Analyze Work Role and Process •Gather Data via Behavior Event Interview and Focus Group •Conduct Benchmark StudyValidate, Refine and Implement
  • 11. KunjungiSitus: www.hardhismart-consulting.blogspot.com Training Matrix untuk Posisi Manajerial Position Competency Requirements Competency Description Relevant Training Modules Managers Customer Satisfaction •Seeks information about the real, underlying needs and expectations of the customer •Translates customer expectations into action steps •Proposes actions to meet or exceed customer satisfaction •Looks for long-term benefits for the customer and initiates action plans Strategies to Create Customer Satisfaction I (cover all description items) Problem Solving & Decision Making •Analyzes and examines data needed to define problems or identify solutions •Seeks additional information outside of immediate environment to make decisions •Makes decisions that impact his/her own work Creative Problem Solving and Decision Making I (cover all description items) Teamwork •Takes risks in trusting others by sharing responsibility, getting involvement and cooperation from multiple parties •Values and respects individual differences and provides opportunities for all to contribute •Participates in team’s goal setting and problem solving •Involves others in the process to make them a part of the team and assists other team members in completing their assignments Building Productive Teamwork I (cover all description items)
  • 12. Kunjungi Situs : www.hardhismart-consulting.blogspot.com Training Matrix untuk Tiap Posisi Jabatan Communication Skills V Leadership V Teamwork V Achievement Orientation V Customer Focus V Job Functional Skills V Communication Skills V Leadership V Teamwork V Achievement Orientation V Customer Focus V Strategic Thinking V Problem Solving & Decision Making V Job Functional Skills V Position Managerial Competency Supervisor Manager Productive Communication Series On Becoming Effective Leader 1 On Becoming Effective Leader 2 Service Excellence for Customer Professional Seminar Series Achievement Motivation Training Creative Problem Solving Strategic Management Building Productive Teamwork Training Title
  • 13. KunjungiSitus: www.hardhismart-consulting.blogspot.com Person Competencies-basedNeed Analysis •Analisa kebutuhan pelatihan yang didasarkan pada gap (kesenjangan) antara level kompetensi yang dipersyaratkan dengan level aktual karyawan(individu)
  • 14. KunjungiSitus: www.hardhismart-consulting.blogspot.comPerson Competency-based Need AnalysisRequired competency level for certain position Competency AssessmentCurrent competency level of the employeeTraining and Development Program Competency Gap
  • 15. KunjungiSitus: www.hardhismart-consulting.blogspot.com Contoh : Competency Requirements untuk Posisi Training Manager Managerial Competencies Level Kompetensi yang Dipersyaratkan Collaboration 4 Problem Solving 4 Leadership 3 Planning and Organizing 3 Functional Competency Training Need Analysis Skills 4 Training Material Development 4 Training Delivery Skills 4 Training Evaluation Skills 41 –basic2 –intermediate3 –advance4 –expert
  • 16. KunjungiSitus: www.hardhismart-consulting.blogspot.com Training Skills Understanding of the learning process principal and ability to analyze training needs, develop training materials and curriculums and deliver training effectively 1/Basic 2/Intermediate 3/Advance 4/Expert Understands training needs analysis and training requirement analysis process Identifies training needs based on competency profile and functions in PT. XYZ Examines current training needs and proposes revisions if any Develops training curriculum for functions in PT. XYZ Training Needs Analysis Skills Collects relevant data/information in developing training materials/modules Develops training materials/modules along with training instructions and provides technical guidance in design and development Examines current training materials/modules in order to ensure achievement of training objectives Revises and provides inputs for improvement towards training materials/modules Coaches and teaches others in developing training materials/modules Training Materials/ Modules Development Identifies various training media and techniques Understands advantages/ disadvantages when applicable Differentiates media and techniques training which are suitable for particular audience/ situation/ condition Examines the media and techniques which are suitable for particular customer, which will results in achievement of objective, high level of comprehension and satisfaction of the audience Develops creative training media and techniques for different types of training Actively coaches others (“Training for Trainers”) on training media & techniques Training Delivery Skills Contoh : Competency Requirements untuk Posisi Training Manager
  • 17. KunjungiSitus: www.hardhismart-consulting.blogspot.com 1/Basic 2/Intermediate 3/Advance 4/Expert Observes characteristics of effective training delivery Delivers training with supervision Delivers training independently Provides logical answers to questions related to the topics being delivered Coaches others in delivering training and provides constructive feedback and areas for improvement Training Delivery Skills Identifies strengths and weaknesses of a training session Monitors how learning is taking place Determines ways to measure changes in behavior and interprets on bottom- line results Training Evaluation Contoh : Competency Requirements untuk Posisi Training Manager
  • 18. KunjungiSitus: www.hardhismart-consulting.blogspot.com Kuesioner Assessment (Penilaian) Kompetensi1 = basic; 2 = intermediate; 3 = advance; 4 = expertFunctional Competencies1234Training Need Analysis SkillsAn ability to conduct a proper training need analysis and create a comprehensive training plan based on the results of need analysisTraining Material DevelopmentAn ability to formulate training objectives and training outline; and then create a complete training material/manual based on the stated objectivesTraining Delivery SkillsAn ability to deliver training programs and create an effective learning process for participantsTraining Evaluation SkillsAn ability to conduct training evaluation to understand the impact of training program on participants' performance; and to formulate improvement recommendation based on the evaluation resultsCompetency Assessment Form
  • 19. KunjungiSitus: www.hardhismart-consulting.blogspot.com Managerial Competencies Hasil Asesmen Collaboration 4 Problem Solving 4 Leadership 3 Planning & Organizing 2 Functional Competencies Training Need Analysis Skills 3 Training Material Development 3 Training Delivery Skills 4 Training Evaluation Skills 4 Kuesioner Assessment (Penilaian) Kompetensi
  • 20. KunjungiSitus: www.hardhismart-consulting.blogspot.com Competency Gap untukPosisiTraining Manager Managerial Competencies Level yang Dipersyaratkan Aktual Level GAP Collaboration 4 4 0 Problem Solving 4 4 0 Leadership 4 3 -1 Planning & Organizing 3 2 -1 Functional Competency Training Need Analysis Skills 4 3 -1 Training Material Development 4 3 -1 Training Delivery Skills 4 4 0
  • 21. KunjungiSitus: www.hardhismart-consulting.blogspot.com Managerial Competencies GAP Collaboration 0 Problem Solving 0 Leadership -1 Planning & Organizing -1 Functional Competency Training Need Analysis Skills -1 Training Material Development -1 Training Delivery Skills 0Training and Development Program Competency Gap untukPosisiTraining Manager
  • 22. KunjungiSitus: www.hardhismart-consulting.blogspot.comTerimakasihUntuk Informasi Lebih Lanjut, Hubungi Kami : HARD-Hi SMART CONSULTINGwww.hardhismart-consulting.blogspot.commerupakan : Konsultan Profesional dan Berpengalaman dalam bidang SDM, Manajemen dan Pelatihan Karyawan. Berdiri sejak Tahun 1998 dan telah banyak menangani berbagai macam Perusahaan baik Nasional (BUMN dan Swasta) maupun Multinasional (PMA).