1. Shoukat Ali Qureshi
S/O Salamat Ali Qureshi
0301-8463661/0423-5032270
H#3, Main Steel brother road, Ittehad Colony KOT LAKHPAT Station LHR
OBJECTIVE:
To Develop My Career As A Sound Professional Also Work In A Good Environment
Where I Can Use My Professional Knowledge And Skills Efficiently For The Company.
ACADEMIC QUALIFICATION:
MCS (Master in Computer Science) Lahore, Pakistan
Lahore Leads University (3rd Semester in Progress)
B.A (Math, Statistics) Lahore, Pakistan
Allama Iqbal Open University
D.A.E (Diploma of Associate Engineer in Computer Tech) Lahore, Pakistan
Pak polytechnic Institute, Allama Iqbal Town
Matriculation (Sciences Group) Lahore, Pakistan
Govt. Model High School Model Town
TECHNICAL QUALIFICATION:
2008 MCSE Lahore, Pakistan
Corvit Institute
2004 MCSE-Track Lahore, Pakistan
University of the Punjab
PROFESSIONAL EXPERIENCE:
*1st
March 2008 to till date* Multilynx (Mobilink GSM)
Systems Support Engineer
Responsibilities:
Respond To, Evaluate, And Prioritize Incoming Phone Calls And E-Mail Requests
For Technical Assistance From Users With In Company Or Company Customers
(Franchises) Experiencing Problems With Hardware, Software, Networking,
Computer-Related Issues And Other Web Based Company Applications.
Logging Incoming Calls And E-Mails Into Call-Tracking HP Open View Service
Center Database System For 1st
Level And Escalate Trouble Tickets To Specialized
Staff For 2nd
Level Support If Required.
Serving As Sole Desktop Troubleshooter Providing Technical Support to More
Than 450 Users in Mobilink FRF Technical Building.

2. Assembling Of Computers Hardware and Installation of Desktop And Notebook
Computer Running On Windows NT 2000, XP, Vista, Seven And Windows 2000,
2003 Servers Operating System.
Coordinated Installation Of Members Server, LAN Cables, Mounting Naming Face
Plates Accordingly And Installation Of Network Printers.
Implementing All Activities Related To IT-Help Desk Tasks Like Up Gradation Of
Terminal Applications, Firewall Patch Upgrades Or Any New Software To Be
Installed Or Configured.
Providing Technical Support to Remote Location Office by Deploying Remote-
Control Software Packages to Resolve/Diagnose User Issue and Saving a Lot of
Travel Time.
Asset Management Is Another Task To Perform On Quarterly Basis To Maintain
All User Asset Record And Put It In An Asset Management Application.
Managing Video Conference using media (Poly Com, Huawei setup) on request
of users.
Providing helpdesk support services to end user on SLA (Service Level Agreement)
base.
*2nd
Feb 05 to 29th
Feb 08* National Grammar School
Network and Hardware Incharge
Responsibilities:
Resolution For Problems That Occurs During The Work In Process Of Users.
Assembling Of Computers Hardware And Installation Of Desktop And Notebook
Computer Running On Windows NT, 2000, XP, And Windows 2000, 2003 Servers
Operating System.
To See Individual Computer & User Problem.
Providing Technical Support To More Than 100 Users In both campuses of
National Grammar School And Other Remote Location Via Incoming Phone
Calls And Emails.
Troubleshooting Of Network And Client Computers.
Maintenance of NT Workstations, Server 2003 and Win Gate proxy Server.
PERSONAL INFORMATON
Home Address: - H#3, Main Steel Brother Road, Ittehad
Colony KOT LAKHPAT Station,
Lahore.
Mobile Number: - 0301-8463661
Home Number: - 042-35032270
NIC #:- 35200-1420850-1
D.O.B:- 10-04-1981
Religion: Islam
Nationality: Pakistani
Email Address: - Shoukat.qureshi@hotmail.com