Janus Board Feb 3-Feb 16 Slides

1. The Marshes & Brookstreet
Updates for
February 3– February 16, 2020

2. T i t l eH a p p y F a m i l y D a y
Monday, February 17
Family Day
For our Brookstreet & Marshes Family
Thank you, for all you do!

3. T i t l eH a p p y V a l e n t i n e s D a y
Let the beauty
of what you
love be what
you do.

4. T i t l eB Knowledgeable
The following B Knowledgeable
slides have promotions happening
at the Hotel & The Golf Club,
which you can share with guests!

5. T i t l e
The skating rink is now OPEN !
NOTE: Maintenance will send updates
with ice conditions regularly as there may
be possible closures.
B Knowledgeable

6. T i t l eB Knowledgeable
Here’s how we ranked for the month of December :
Au Natural Spa ranked #3 out of 60 Spas & Wellness in Ottawa
Brookstreet Ranked #24 out of 77 hotels in Ottawa.
B Café ranked #61 out of 99 Coffee & Tea in Ottawa
Ironstone ranked #843 out of 2,296 Restaurants in Ottawa
Marshes ranked #2 out of 14 things to do in Kanata
Perspectives ranked #258 out of 2,296 places to eat in Ottawa
Options ranked #4 out of 65 Nightlife in Ottawa
Monthly TripAdvisor Update - December 2019

7. T i t l eHoliday Hours
Perspectives Holiday Hours
• Valentine Offerings on February 13 & February 15
• Valentines Special Menu – February 14
• Sunday, January 16 – open for dinner
• Monday, January 17 – closed for dinner
Options will be open regular business hours

8. Mon Tue Wed Thu Fri Sat Sun
3-Feb 4-Feb 5-Feb 6-Feb 7-Feb 8-Feb 9-Feb Total
Arrivals 126 105 33 52 129 43 21 509
Additional Resv 24 30 27 32 26 33 33 205
Total Arrivals 150 135 60 84 155 76 54 714
Stayovers 30 125 210 125 64 129 35 718
Rooms Sold 180 260 270 209 219 205 89 1432
Total Guests 198 286 324 293 285 267 98 1750
Departures 35 55 50 145 145 90 170 690
Occupancy % 65.2% 94.2% 97.8% 75.7% 79.3% 74.3% 32.2% 74.1%

9. Mon Tue Wed Thu Fri Sat Sun
10-Feb 11-Feb 12-Feb 13-Feb 14-Feb 15-Feb 16-Feb Total
Arrivals 36 62 7 11 129 211 49 505
Additional Resv 40 63 62 35 50 11 85 346
Total Arrivals 76 125 69 46 179 222 134 851
Stayovers 59 65 140 129 20 54 61 528
Rooms Sold 135 190 209 175 199 276 195 1379
Total Guests 149 209 251 245 259 359 215 1685
Departures 30 70 50 80 155 145 215 745
Occupancy % 48.9% 68.8% 75.7% 63.4% 72.1% 100.0% 70.7% 71.4%

10. B recruited
Brookstreet Hotel Culinary:
• Part Time Sushi Chef
Brookstreet Hotel Au Naturel Spa:
• Part Time Registered Massage Therapists
• Full Time Au Naturel Spa Manager

11. B recruited
Brookstreet Hotel Food & Beverage:
• PartTime Perspectives Restaurant Server Assistant
• PartTime Perspectives Host/Hostess
• FullTime Food & Beverage Assistant Outlets Manager
Brookstreet Hotel Human Resources:
• Full Time Human Resources Coordinator

12. B recruited
Brookstreet Hotel Guest Services:
• PartTimeValet Attendant
• PartTime Guest Services - Front Desk Agent
• FullTime Guest Services – Night Auditor
• PartTime Guest Services – Night Auditor
• PartTime Switchboard Operator
• FullTimeValet Attendant
Brookstreet Hotel Marketing
• Full Time Marketing & Communications Coordinator

13. B recruited
525 Legget Drive Kanata, ON
For more details please contact:
resume@brookstreet.com or
visit www.brookstreethotel.com/careers
Brookstreet Hotel Styling (Housekeeping):
• Part Time Overnight Houseman
• Full Time Housekeeping Supervisor

14. B recruited
Brookstreet Hotel Banquets:
• Full Time Assistant Banquet Manager

15. T i t l eA n n i v e r s a r i e s
Jessica, Events
January 14,
celebrating 10 years at
Brookstreet.
Thank you for your continued dedication and commitment over the years.

16. work  play 
getawayWays to play this week:
Winterlude
January 31 to February 17, 2020!
During this free annual event, you
can marvel at beautiful ice
sculptures, skate on the world-
famous Rideau Canal Skateway, and
play till you drop in Snowflake
Kingdom. But many more indoor and
outdoor activities await, all
highlighting Canada’s cultural, artistic
and culinary diversity!

17. Partner Perks – Event Tickets
Event Tickets and Ottawa Senators
Tickets are given away in two ways:
1.Draws on LifeWorks
2.By your Leader, as recognition!
Be sure if you are the recipient of any tickets – we would enjoy seeing a
picture captured of your experience – to post on Lifeworks! Send
photos to Dana in Human Resources.

18. August 2016 –
August 2019
Gained experience with:
• Columbus Event Center
• Thompson Hotels
• La Porto A Casa
September 2019
Food & Beverage Lead
at Ironstone Grill
Giovanni Rossi, Clubhouse Food &
Beverage Manager
Career Growth
January 2020
Clubhouse Food & Beverage
Manager
2013 – Q2 S.P.I.C.I.E.R.
Winner for Integrity
May 2012
Banquet Partner at
Brookstreet
2012 – B on Board &
Sensational Service Training
Education:
May 2013 - Hotel & Resort Diploma from
Northern Ontario Hospitality & Tourism
Institute
April 2016 – Bachelor of Hospitality and
Tourism Management from Algonquin
College

19. Matthew Titterton
Food & Beverage Outlets Manager
Matthew joins the Brookstreet hotel to share his 16+
years of Hospitality leadership experience in the food
and beverage industry in the Ottawa and Vancouver
area. His works experience includes working as the
outlets' Manager at the Hilton Vancouver Airport
Hotel, the Sheraton Vancouver Guildford Hotel in
various roles and the most recent role of F&B
Manager at the Rideau Carleton Casino.
Please, welcome Matthew to the Brookstreet Team!

20. T i t l e
The Brookstreet and Marshes Golf Club Leaders Meeting
L e a d e r s h i p M e e t i n g s
Our Leaders brainstormed ideas for
the Vision of 2020!
We would like to THANK all of our Leaders for their participation!

21. T i t l eO u r V i s i o n
To be known as the hospitality and
leisure destination of choice by
exceedingexpectations through
excellence in service and creating
memorable experiences for our guests.

22. We are looking for a F&B Partner
to join the B Safe Committee!
The B Safe Committee:
• trains new Partners on H&S items
• attends monthly H&S Meetings (typically on a Wednesday afternoon)
• completes monthly H&S inspections
• are AWESOME Partners!
T i t l eH e a l t h & S a f e t y
If you are interested in finding out more details, please see Phil Vuong in Human Resources

23. T i t l eB S a f e C o m m i t t e e
Did you know?
Violence / Harassment / Discrimination Policies
are located on your department bulletin boards.
If you have any questions or concerns, please
come see Human Resources.

25. Be Safe
Plan It
Hit a gym, join a team, or meet up with a walking partner.
Take breaks
At break time, walk around your building, or do some stretches.
Squeeze it in
Walk more, avoid the stairs and take a walk, stay active and stay healthy.
Achieve a healthy lifestyle by identifying challenges and planning for them

26. T i t l eB a c k s t a g e
At Brookstreet, we demonstrate RESPECT
for our fellow Partners by leaving Backstage
cleaner than we found it!
Clean your table after eating
Don’t leave a mess behind on your
table
Thank You

27. T i t l eB a c k s t a g e
At Brookstreet, we demonstrate RESPECT
by cleaning up after ourselves! If you spill
food while serving yourself:
Clean up the spilled food
Don’t leave the mess for someone
else to clean up
Thank You

28. T i t l eB a c k s t a g e
At Brookstreet, we demonstrate RESPECT
by cleaning up after ourselves! When
putting away your dishes:
Follow the signs and put your
dishes where they belong
Don’t leave them on the tables
Thank You

29. T i t l eB a c k s t a g e
At Brookstreet, we demonstrate RESPECT by
looking out for one another by remembering that
some Partners have allergies:
Use the serving spoons only for the
dish they are for!
Don’t use the rice spoon for curry, etc.
Thank You

30. T i t l eB a c k s t a g e
At Brookstreet, we demonstrate RESPECT by
looking out for one another by ensuring that
everyone has HOT food by:
Putting the covers back over food, so it
stay hot
Don’t leave food uncovered
Thank You

31. T i t l eB a c k s t a g e
At Brookstreet, we demonstrate RESPECT by
not spreading germs and:
Using the provided serving utensils
Don’t use your hands to serve
yourselves food
Thank You

32. B C o z y & B T r e a t e d
Enjoy Dining privileges while being off work.

33. Booking Process:
• To receive your discount, please let your server know that you are a
Brookstreet or Marshes Golf Club Partner and provide them with your
Partner ID number
• Reservations are required for Perspectives Restaurant. To make
reservations, please go to:
https://www.brookstreethotel.com/perspectives-restaurant
• 50% discount, for up to 4 guests (including the Partner), at Perspectives,
Options Jazz Lounge, Ironstone Grill, In Room Dining and the B Café
B T r e a t e d – P a p e r l e s s

34. Partner Responsibilities:
• Please represent yourself in the most professional manner
• Please dress appropriately in business casual attire
• With the exception of the B Café, please take advantage of this
perk while “off duty”
• Partners who work in Food and Beverage are discouraged from dining
in Perspectives or Option Jazz lounge before or after their shift. As a
four diamond property, we want to ensure that we remain professional
at all times; including separating ourselves from guests
B T r e a t e d – P a p e r l e s s

35. T i t l eP a r t n e r P e r k s
Au Naturel Spa
Partner and Friends& Family Perks
W hat’sNew?
• Partner discount increased to 25%off Au Naturel Spa Services*
• Tuesday Partner Special – 40%off Au Naturel Spa Services*
• Partner Discount for Au Naturel Spa products 20%off *
• Friends& Family discount of 10%off Au Naturel Spa Services*
* Some exclusions apply.
Please, visit Human Resourcesfor a copy of the Au Naturel Spa Privilege Policy

36. T i t l eP a r t n e r P e r k s
Au Naturel Spa
Partner and Friends& Family Perks
How to Book?
• Visit Human Resourcesto get the Au Naturel Spa Privilege Policy
• To make a reservation request, call 613-271-3393 or email
aunaturelspa@brookstreet.com
• Partnersshould not visit the Spa to make reservations
• Your Partner ID number must be provided at time of booking
Please, visit Human Resourcesfor a copy of the Au Naturel Spa Privilege Policy

37. Dry cleaning is available to ALL Partners!
For best care of your attire, partners should be
usingthe service weekly.
Rotate with the freshly cleaned and pressed set.
Care for your Brookstreet Attire

38. R e s p e c t f u l
Brookstreet Partners:
• Please, DO NOT REMOVE uniform pieces from Styling
that do not belong to you
• If you need to borrow uniform pieces (aprons, shirts,
etc.) from Styling, please CONNECT with Rolando, a
Styling Supervisor or Manager
U n i f o r m s

39. T i t l e
Attention: Brookstreet & Marshes Partners!
 Do you have a room for rent?
 Do you like to help and meet new people?
 Have you experienced what it’s like to be new to Ottawa or Canada?
Brookstreet is looking for a Host Family to house a Partner who will
be coming from the Celtic Manor!
If you have a room available between: Saturday, May 2 to Friday, July 3, 2020 and you
are within the Kanata area, we’d love to hear from you!
Stop by the Human Resources department for more details.

40. T i t l eB Informed
Did you know that our Employee Assistance
Program (EAP) is available to:
• Brookstreet & Marshes Partners
• Full-Time & Part-Time Partners
• Contract & Permanent Partners
• Co-op Students
Our Employee Assistance Program (LifeWorks) offers short-term counselling, legal
consultations, financial consultations, and much more…
Check out the LifeWorks app or website for more details.

42. Come see HR for
additional information!

43. Receive 20% off on Sens Hockey Tickets!
*some blackout games or games with minimal
discount apply.
Go to https://fevo.me/brookstreet
The above link is a direct link to a purchasing platform,
no additional codes required. To receive any discount,
if applicable for the selected games, partners MUST
use this link.
This link does not offer discounts for CTC events.
Sens Ticket Discount

44. GALA 2019!

46. Q4 S.P.I.C.I.E.R.
Awards

47. T i t l eS.P.I.C.I.E.R. Values
S.P.I.C.I.E.R.
Sensational Experiences
The “WOW” factor!

48. T i t l eS.P.I.C.I.E.R. Values
Congratulations,
to our Sensational Experiences Q4 Winner:
Harry, Banquets
We received this Sensational guest
comment about Harry: “The last time we
were here, two or three of us preferred
sparkling water and the young man named
Harry remembered and brought it to us
without asking. The service was just
deluxe! We now call your young man
Prince Harry.

49. T i t l eS.P.I.C.I.E.R. Values
S.P.I.C.I.E.R.
Passion
Spirited enthusiasm

50. T i t l eS.P.I.C.I.E.R. Values
Congratulations,
to our Passion Q4 Winner:
Bonssa, Culinary
He maintains cleanliness and makes sure the
cooks have the equipment they need. He has
an infectious positive attitude and outlook on
life. He if full of spirit & passion, sharing with
us his talents by preforming at our staff
parties and galas. He is truly an inspiration to
the team and an important role model for the
department.

51. T i t l eS.P.I.C.I.E.R. Values
S.P.I.C.I.E.R.
Integrity
Deliveringwhat we promise

52. T i t l eS.P.I.C.I.E.R. Values
Congratulations,
to our Integrity Q4 Winner:
Jaimily, Banquets
Integrity is doing the right thing when nobody is
looking. He not only went out recently on a last
minute shopping trip for us to get some items for a
group that we had not been able to order in, but…
he also found an envelope with a cheque for
several thousand dollars during a large tradeshow.
He immediately brought it to the leader on duty so
that they could get it back to the client.

53. T i t l eS.P.I.C.I.E.R. Values
S.P.I.C.I.E.R.
Commitment
Never givingup

54. T i t l eS.P.I.C.I.E.R. Values
Congratulations,
to our Commitment Q4 Winner:
Jerome, Options
He has been an exceptional addition to our team.
He always comes into work with an amazing and
positive attitude. Always willing to step up and lend a
helping hand. His commitment is commendable as
he helps his Partners out and our business when we
need him. He goes an extra mile to ensure that we
attain our business goals and provide Sensational
Experience to our Guest.

55. T i t l eS.P.I.C.I.E.R. Values
S.P.I.C.I.E.R.
Innovation
Pushingthe envelope in all that we do

56. T i t l eS.P.I.C.I.E.R. Values
Congratulations,
to our Innovation Q4 Winner:
Roger, Styling
He consistently goes above and beyond for
Guests & Partners, takes his job very seriously
and is always two steps ahead. Over the
holidays, he came up with the idea to deliver ice
in a Santa Suit, which made many Guests smile.
On New year’s Eve he wore a New Year’s top hat
and had noise makers for Guests. Now he’s
planning Valentine’s day and what he can do to
surprise the Guests during their stay.

57. T i t l eS.P.I.C.I.E.R. Values
S.P.I.C.I.E.R.
Empowerment
Trustingour Partners

58. T i t l eS.P.I.C.I.E.R. Values
Congratulations,
to our Empowerment Q4 Winner:
Maria, Styling
She is always calm, respectful and showing her
SPICIER values. She jumped in to help cover
the weekend shifts. She even practiced making
towel art at home to ensure her swans were
perfect! She willing jumped into sorting the chute
and helping the house stylists on her late shifts
even though she hadn’t done it before.

59. T i t l eS.P.I.C.I.E.R. Values
S.P.I.C.I.E.R.
Respect
Valuingour Guests & Partners

60. T i t l eS.P.I.C.I.E.R. Values
Congratulations,
to our Respect Q4 Winner:
Gillian, Culinary
She has continued to grow, improving her cooking
skills, building her culinary knowledge and living up to
our S.P.I.C.I.E.R. values, not to mention some killer
baking skills and a sticky toffee pudding to die for. She
continues to excel in an important role on the line. She
does a wonderful job as a trainer for her station, with
plenty of knowledge and patients. She is a pleasure to
work with and a delightful person.

61. T i t l eS.P.I.C.I.E.R. Values
Beyond S.P.I.C.I.E.R.
New B - Recognizingnew Partners who
are embracingour S.P.I.C.I.E.R. values!

62. T i t l eS.P.I.C.I.E.R. Values
Congratulations,
to our New B Q4 Winner:
Johnny, Culinary
He has impressed us with his cooking skills,
culinary knowledge and creativity. His diligence,
self-motivation as well as dedication have been a
source of inspiration to the rest of the team. He
creates daily sandwich specials and maintains
his section incredibly well. He take care of B café
by himself and always ask if anyone needs help
before he goes home.

63. T i t l eS.P.I.C.I.E.R. Values
Beyond S.P.I.C.I.E.R.
Health, Safety & W ellness –
Ensuringthis is asafe place to work

64. T i t l eS.P.I.C.I.E.R. Values
Congratulations,
to our Health, Safety and Wellness Q4 Winner:
Jaclyn & Morgan, Spa
Jaci is on top what products and processes we
use to provide a safe working environment for
Partners & Guests. She is generally present
during inspections and able to answer questions
efficiently and accurately. Morgan is actively
involved in the health and safety meetings and
makes it a point to ensure our health and safety
board is up to date with proper information.

65. T i t l eS.P.I.C.I.E.R. Values
Beyond S.P.I.C.I.E.R.
Leader of the Quarter – Inspiring&
motivatingPartners & Leaders

66. T i t l eS.P.I.C.I.E.R. Values
Congratulations,
Leader of Q4 Winner:
Rosanna, Reservations
She manages a small but mighty department that
takes hundreds of calls per day across all of our
outlets. She has taken on additional new employee
training to ensure they are up to speed on the
reservations process and linking guests from the
time of reservation through to arrival. All while still
focusing on great service for our Guests!

67. T i t l eS.P.I.C.I.E.R. Values
W hat’sup with these Pepper Pins?
2019 S.P.I.C.I.E.R. Winners have been given
Pepper Pins to wear in recognition of
modelling what it is to be a Sensational
Marshes or Brookstreet Partner through their
ongoing demonstration of our S.P.I.C.I.E.R.
values.