Simon Rodaway

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Getting 'the customer into your DNA, your business operations & your culture' is what I do. I am a goal-directed Customer Experience leader, a passionate Customer Champion, and a vocal advocate for customer-centricity. I possess broad & deep Customer Experience/Customer Service expertise (B2B & B2C) gained from leading CX/CS 'improvement & change' within a wide range of industries, sectors & across multiple geographies. With a proven track record of successfully architecting & implementing strategic & operational CX change which delivers positive improvements to NPS and other key CX/CS metrics. I do this by designing & leading CX/CS change programs which create the desire, motivation & c...

retention customer service metrics customer experience loyalty ce cs cx customer cv company profiles

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Simon Rodaway

Présentations

Customer centricity creating value for your customers and value for your organisation

Listening to the voice of the customer

10 Amazing Inspirations for Stellar Customer Experience

Putting the customer first

Simon Rodaway - Contact Information

J’aime

Iso 27001 2013 Standard Requirements

Utilizing SharePoint for Project Management

Document Management in SharePoint without folders - Introduction to Metadata

A Look Inside Modern & Energized Family | Dun & Bradstreet

Customer Journey Mapping and CX Research

5 Ways To Surprise Your Audience (and keep their attention)

Mapping the customer experience: innovate using customer experience journey maps

10 Productivity Tips From Hootsuite & Evernote

Death by powerpoint

Kaizen ~ Continuous Process Improvement (Cpi)

You suck at process improvement! by @ecgstudio

Business process improvement (special report) presentation

Using an Evidence-Based Learning Strategy to Win Hearts and Minds

LeadingAST.com - Sample 90 day leadership plan

The Future of Newspapers and Magazines in the Digital Era

Introduction to Customer Service Metrics

State of the newspaper industry