Service Reminders that everyone can use, not only at the front line, customer service, but for everyone within the entire organization

1. SERVICE
REMINDERS
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2. Copyright 2011 DifferWorld Pte Ltd All Rights Reserved
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3. "Service starts with the
willingness to put the interest of
another human being above
your own.”
- Manoj Sharma
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www.SingaporeServiceAcademy.com

4. "You are living in an Appearing
Disappearing World, you can
choose what to make Appear &
Disappear.”
- Manoj Sharma
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www.SingaporeServiceAcademy.com

5. "Why do you have a job?”
- Manoj Sharma
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www.SingaporeServiceAcademy.com

6. "Have you ever had a customer
(internal or external) come to
you, and they do not have any
real problem?”
- Manoj Sharma
Copyright 2011 DifferWorld Pte Ltd All Rights Reserved
www.SingaporeServiceAcademy.com

7. "Think long term, think broadly
and think in depth.”
- Manoj Sharma
Copyright 2011 DifferWorld Pte Ltd All Rights Reserved
www.SingaporeServiceAcademy.com

8. "Service is not just the smile on
your face, it is the orientation of
your heart.”
- Manoj Sharma
Copyright 2011 DifferWorld Pte Ltd All Rights Reserved
www.SingaporeServiceAcademy.com

9. "I've never met a human being
with a truly bad heart, but I've
met a lot of human beings with
very confused minds.”
- Manoj Sharma
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www.SingaporeServiceAcademy.com

10. "Ordinary thinking, ordinary
words, ordinary actionsYOUR WORLD
CREATING
produce
ordinary results, yetEXCELLENCE
people
CLASS CULTURE OF
SERVICE
want extraordinary rewards in
their life.” SERVICE
(DESIGNING YOUR
STRATEGIC
FRAMEWORK & ROADMAP)
- Manoj Sharma
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www.SingaporeServiceAcademy.com

11. "Its not just about Standard Of
STEP I
Living, it is alsoSERVICE EXCELLENCEOF
about Quality
AWAKENING THE HEART
AWAKENING THE HEART
OF
SERVICE EXCELLENCE ACROSS
Of Life and Service is the way
ACROSS YOUR ORGANIZATION
YOUR ORGANIZATION
to achieve(AMIND SETS SHIFTING
them both."
(A MIND
EXPERIENCE)
EXPERIENCE)
- Manoj Sharma
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www.SingaporeServiceAcademy.com

12. "Service is not just a work
related phenomena, it is also a
home and play related
phenomena. As a matter of
truth, it is how you live your
life as a human being"
- Manoj Sharma
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www.SingaporeServiceAcademy.com

13. "It is virtually impossible for
one human being to go out
EVOLVING THE CRAFT
there and makeSERVICE EXCELLENCE
OF a difference;
ACROSS YOUR ORGANIZATION
and it is because of that, that
you (A BUSINESS SETS
must."EXPERIENCE)
REFINING
- Manoj Sharma
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www.SingaporeServiceAcademy.com

14. The Creator & Your Facilitator
-
Mr. Manoj Sharma
Manoj Sharma is the Founder and Chief Facilitator of the Singapore
Service Academy. Over the last 10 years, Mr. Sharma has paid special
attention to how Top Notch Organizations Create World Class Cultures
of Service Excellence.
He has synthesized the key learnings and best practices of these World
Class Service organizations and developed a Culture of Service
Excellence framework which is being adopted by some of the most
forward looking companies around.
He has been invited by numerous Ministries, Statutory Boards, Organs
of State and MNCs to assist them Create a World Class Culture of
Service Excellence and is slowly and surely making an impact in the
appreciation of Service both Singapore and globally.
To date, Mr. Sharma has extensively worked with tier one organizations
and leaders from various industries, across Asia, Europe, Oceania, The
Americas and The Middle East. As such he brings with him a truly
global perspective with an intimate appreciation of local challenges.
To date Manoj has worked with more than 80,000 individuals globally,
from senior leaders onwards, across diverse industries and has
professionally coached more than 700 people.
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15. THANK
YOU
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www.SingaporeServiceAcademy.com

16. Contact Us
• Manoj Sharma
• Manoj@SingaporeServiceAcademy.com
• Andy Tay
• Andy@SingaporeServiceAcademy.com
• Kelvin Chan
• Kelvin@SingaporeServiceAcademy.com
• +65 6338 5669
Copyright 2011 DifferWorld Pte Ltd All Rights Reserved
www.SingaporeServiceAcademy.com