1. CURRICULUM VITAE OF SIPOKAZI TSHABA
Cell Number: 0829986776
Email address: sipokazi.tshaba@vodacom.co.za
&
sipokazi.tshaba@gmail.com
Address: 55 Yelanda Street
The Reeds
Centurion
0157
PROFESSION OF
INTEREST
:
Sales/ Client Services/
Customer Relations/Telecommunications
DATE OF BIRTH : 5 April 1982
POSITION IN COMPANY : Sales Consultant
NATIONALITY : South African
Drivers Licence : Code 02
LANGUAGES :
English, Afrikaans, Xhosa, Zulu
Profile
I am an enthusiastic,
ambitious and committed
person who is eager to learn. I
would like to settle in a job
with good future prospects
and growth promotion. I have
the drive, self motivation and
maturity, which I believe will
help me deliver excellent
results in the relevant position.
I consider myself fully capable
of taking on a given task and
executing it to the best of my
ability when given the
opportunity
2. K E Y E X P E R I E N C E
Sales Consultant, Customer Relations, Team Management, Work Place Training,
Office Administration, Call Centre Agent
P R O F E S S I O N A L E X P E R I E N C E
VODACOM SA
Start Date: 2006-01-11
End Date: To date
Role: Technician
Technical assistance in and out of the company
Perfect start up on new devices
Repairs Escalations
Booking in Phones to Advance Repairs
Collecting of repaired devices
Setting up Data on Devices
VODACOM SA
Role: Second in charge
Starting date: 2015 -05-01
End date 2016-01-11
Doing Escalations for WICC
Standing in for the Performance Lead
Sorting out queries escalated from consultants and from clients
3. VODACOM SA
Role: Sales Consultant
Starting date: 2008
End date: 2015
Responsibilities
Analysing Accounts with clients
Solving account related queries
Communicating with client on the regular basis
Escalation client queries to relevant departments
Solving Prepaid and Data related queries
Sales
Email Setup on smart phones
Repairs (booking phones)
Cash office
Banking
Induction and Training of new staff
Training existing staff
VODACOM SA
Role: Acting Team Leader
Starting date: 1 April 2009
End date: 30 September 2009
Responsibilities
Coaching Colleagues on systems and products
Work Place training
Managing and trouble- shooting escalated queries.
Staff management
Assistant to Line Manager
VODACOM SA
4. Role: Call Centre Agent
Responsibilities
Starting date: 1 August 2006
End date: 30 March 2008
Inbound & outbound Calls
Assisting clients telephonically with queries relating to Vodacom Products and
Services
Account queries
Ensure all customer details are captured accurately on Vodacom systems
Escalate customer queries to relevant role players
Communicating with client on the regular basis
Sales and Marketing
Ikamva Builders
Role: Site Agent
Starting date: 14 February 2005
End date: 30 March 2006
Administration
Tendering
Wages
Supervising on site
Pricing and Estimating job and material
S k i l l s a n d C o m p e t e n c i e s
Verbal Communication
Customer Focus
Customer Service
Attention to Detail
Professionalism
Multi-tasking
Leadership
Team Work
Administration
Data Application
Negotiation
5. Cash office and Banking
Problem- Solving
Training
Advanced MS office
MS Excel
Morpheus
Eppix
MS PowerPoint
K e y A t t r i b u t e s a n d V a l u e s
Strong administrative skills with ability to work pressured
Ability to use discretion and deal with sensitive information in confidential &
professional manner
Well spoken and presentable
Service orientated
Willing and able to work overtime as required
Excellent interpersonal skills
Strong initiative with ability to make decisions when
Customer obsessed
Education
Senior Certificate in 2000- Templeton High School
Diploma-Incomplete in 2004- Port Elizabeth Technicon now NMMU
Learner ship in 2007 Contact Centre in Customer Care Department in 2007
R e f e r e e s
Name: Gugu Khanyile (Manager)
Company: Vodacom SA
Contact Number: 0822745531 or 011 653 5000
Name: Jennifer Letho (Manager)
Company: Vodacom SA
Contact number 0829949515 or 011 653 6680
Name: Oyisa Besman (Head of Department)
