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1. BSC Execution
Framework
Your Company Name

2. 2
Content
Balanced Scorecard
Implementation
A brief
Need for Balanced
Scorecard
BSC Perspectives-
Measurement
BSC- Perspectives
02
03
04
01
05
BSC Strategy
Map
Scorecard-
Departmental Level
Performance
Dashboard
BSC Execution
Framework
07
08
09
06

3. 3
Concept 02
Concept 01
Used to measure and provide feedback to
organizations. Data collection is crucial to
providing quantitative results, as the
information gathered is interpreted by
managers and executives, and used to make
better decisions for the organization
A performance metric used in strategic
management to identify and improve
various internal functions of a business and
their resulting external outcomes
Concept

4. Need for BSC
Increases Focus on
Strategy & Results
Why BSC?
Align organization
strategy with workers
Improves communication of
vision & strategy
Focuses on future
performance
Improves
Organization Performance
Prioritize
Projects/ Initiatives
4

5. BSC - Perspectives
5
Perspective Generic Measurements
Financial Return of Capital Employed, Economic value added, Sales growth, Cash flow
Customer Customer satisfaction, retention, acquisition, profitability, market share
Internal Business Process
Includes measurements along the internal value chain for:
o Innovation- measures of how well the company identifies the customers’ future needs
o Operations- measures of quality’, cycle time and costs
o Post Sales Service- measures for warranty, repair and treatment of defects and returns
Learning and Growth
Includes measurements for:
o People- employee retention, training, skills, morale
o Systems- measure of availability of critical real time information needed for front line employees
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6. BSC Perspectives- Measurement
6
Measures Targets InitiativesObjectives
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Measures Targets InitiativesObjectives
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Measures Targets InitiativesObjectives
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Measures Targets InitiativesObjectives
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“To succeed financially, how should
we appear to our shareholders?”
Financial
“To satisfy our shareholders and customers,
what business processes must we excel at?”
Internal Business Process
“To achieve our vision, how will we sustain
our ability to change and improve?”
Learning and Growth
To achieve our vision, how should we
appear to our customers?”
Customer
Vision &
Strategy
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7. Balanced Scorecard Implementation
7
Position of scorecard in company process
Implementation
Review of Target
Achievement
Business Strategy
Specify Goals
Customer
Perspective
Financial
Perspective
Learning & Growth
Perspective
Internal
Perspective
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8. BSC Strategy Map
8
Financial
Perspective
Customer Value
Perspective
Internal
Perspective
Learning and
Growth Perspective
Improve Shareholder Value
Revenue Growth Strategy Shareholder Value ROCE Productivity Strategy
Build Franchise
New Revenue Sources
Increase Customer
Value
Customer Profitability
Improve Cost
Structure
Cost Per Unit
Improve Asset
Utilization
Asset Utilization
Customer Value Proposition Operational Excellence
Product/Service Attributes
Price Quality Time Functionality
Relationship Image
A Motivated and Prepared Workforce
Strategy Competencies Strategic Technologies Climate for Action
“Be a Good Corporate Citizen”
(Environmental Processes)
“Achieve Operational
Excellence”
(Operational Processes)
“Increase Customer Value”
(Customer Management
Processes)
“Build the Franchise”
(Innovation Processes)
Customer RetentionCustomer Acquisition
Customer Satisfaction
Product Leadership
Customer Intimacy
Service Relationships Brand
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9. Scorecard- Department Level
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Internal Process
Goals Measures
Future Readiness
Goals Measures
Business Value
Goals Measures
User Orientation
Goals Measures
=
Internal Efficiency
Customer Satisfaction
Service Success
+
How do we look to management?
What must we
excel at?
How do users
see us?
Are we satisfying
user needs?
Are we working
efficiently?
What technologies and business
opportunities/challenges are emerging?
What can we do meet the
future needs of users?
How can we continue to
improve and create value?

10. Scorecard- Department Level (Example)
10
Internal Business
Goals Measures
Acquisition Excellence
Assessment of internal quality
systems
Accurate, timely and effective
data collection
Assessment of management
information systems
Customer
Goals Measures
Timeliness
On time delivery as defined by
customer
Quality
Quality of product/service as
defined by customer
Service/ Partnership
Responsiveness as defined by
customer
Employee Empowerment
Goals Measures
Quality of workforce Self Assessment
Quality of work environment
Quality of environment as
defined by workers
Executive leadership
Quality/integrity of Leadership
as defined by workers
Learning & Growth
Goals Measures
Meet present
mission goals
Self-assessment for continuous
improvement
Meet future mission goals
Self-assessment for strategic/
tactical planning
Financial
Goals Measures
Maximize value at
least cost
Cost to Spend Ratio
Maximize cost Savings
Purchasing
influenced savings
Timely payments
Delinquent
payment penalties
Maximize Productivity Ratios
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11. BSC Execution Framework
11
Strategy map Balance scorecard Actions plan
Process: Manufacturing Excellence
Objectives Measurement Target Initiative Budget
Theme: ROCE > xx%, Volume = xx,xxx units
Financial
Perspective
Long term Shareholder Value ROCE > xx%
Operating Cost & Efficiency Cost / Unit Efficiency Monthly Monitoring
Capacity Utilization % Utilization Weekly / Monthly Monitoring
Improve Productivity Grow Revenue
Capability Utilization
Trial Production
Spare Parts Production
Monthly Monitoring
Brand / Image Warranty Cost Weekly/Monthly Monitoring
Customer
Perspective
Offer product & services that are consistent, timely and
low cost
Low Cost Manufacturing Man-hour per Unit Weekly Monitoring
World-Class Quality Standards Defect per Unit Daily Monitoring
World-Class Delivery Timing Sales Delivery Daily Monitoring
Low cost World class Knowledge & Skilled Partner Direct Pass Rate Daily Monitoring
High Customer Satisfaction Market Feedback Weekly Monitoring
Customer Satisfaction Enhance Brand
Reinforce Brand Image Sales Volume Monthly Monitoring Prod. & Sales Mtg.
Internal
Perspective
Ensure operational excellence as well as being
socially responsible
Productivity Cycle Time Hourly Monitoring
Delivery
Meet Daily Plan
VVIP
Daily Monitoring
Daily Monitoring
Continuous Improvement
KAIZEN
ICC
Monthly Follow-up
Specific Programmed
Operational Excellence Process Innovation NPI Timely Introduction Weekly Follow-up
Safety & Health
Industrial Accident
Commuting Accident
Cross Audits
Defensive Driving
Alliances with SBUs Socially Responsible
Environment
Toxic Waste Disposal
ISO 9002
Facility Readiness
Certification
Learning &
Growth
Perspective
Strategic jobs & systems Develop the Necessary Skills R&D Development Training & Skill Build-up
Skills Info, System Information Systems Availability ALC, Procurement, Financial Set-up, Test & Validation

12. Performance Dashboard
12
0
50
100
150
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Actuals Target Trends
Comments
After a poor start the financials are
picking up with a general trend
upwards. Need to recognise the
workforce are over utilised.
August
Financial Perspective
0
50
100
150
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Actuals Target Trends
Comments
General trend is upwards however
we are seeing a sharp decline this
month. May be connected to over-
utilisation.
August
Customer Perspective
0
20
40
60
80
100
120
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Actuals Target Trends
Comments
After a good recovery in July we
are seeing another decline in
August. Focused attention must be
placed on training programmes.
August
Learning & Growth Perspective
0
20
40
60
80
100
120
Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar
Actuals Target Trends
Comments
Generally below target we are not
recruiting fast enough and existing
staff have too many roles.
August
Internal Perspective
for the Month of Aug’19
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13. BSC Execution Framework Icons Slide
13

14. 14
Additional Slides

15. 15
Our Mission
Mission
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Goal
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Vision
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16. About Us
16
Value Clients
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Target Audiences
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Preferred by Many
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17. 17
Our Team
Name Here
Designation
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Name Here
Designation
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18. Timeline
18
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2019
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2017
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2018
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2020

19. SWOT Analysis
19
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Strengths
Weaknesses
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Opportunities
Threats

20. 20
Thank You
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