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1. Business Process
Improvement Overview
Yo u r C o m p a n y N a m e

2. TQM Pyramid
This pyramid shows
the key steps an
organization has to
follow to achieve the
optimal quality levels.
You can alter these
steps as per your
requirements.
Rewards & Recognition Training, Teams,
Awareness Empowerment , Partnership
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Values Empowerment
Continuous Improvement
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Customer Driven
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Ownership Management Support
Mission Planning Vision
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Measurement Informatics SPC, Cost of
Quality Documentation , Reporting
Testing , Tools, Presentation
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TQM
Leadership
Involvement
Process Quality
Culture
2

3. TQM Model
TQM
Continuous
Improvement
Customer Focus
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Planning Process
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Process Management
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Process Improvement
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Total Involvement
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Below is the TQM
model showing the
various aspects
undertaken to ensure
the quality standards.
You can alter these
aspects as per your
needs.
3

4. Customer
Focus in TQM
4
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5. 2013
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2014
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2015
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2016
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2017
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2018
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Planning Process in TQM
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6. Process Management in TQM
2016
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2017
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2019
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7. Process Management in TQM
7
2018
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2016
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2019
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2017
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8. Business Process Improvement
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5
Stages
Continuous
Improvement
Process
8

9. 9
Involvement
of People
This principle recognizes
that an organization is
nothing without its staff
That their abilities should
be used to full effect for
business success

10. TQM Elements
Elements
Continuous
Improvement
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Competitive
Benchmarking
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Employee
Empowerment
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Team
Approach
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11. 11
Determinants of
Product Quality
Performance
consistency
ReliabilityPerformance
Characteristics
of the product
Durability
Resistance and long
life of the product
Evaluation
Evaluation of
quality & reputation
Safety
Injury risk
Aesthetics
Design, touch, taste,
fitting, finishing etc.
Special
Features
Some additional
features

12. Determinants of Service Quality
Reliability
Consistency of performance & dependability
Responsiveness
Willingness or readiness of employees
Competence
Required skills & knowledge
Access
Approachability & ease of contact
Courtesy
Politeness, respect, consideration, friendliness
Communication
Keeping customers informed
Credibility
Trustworthiness , believability, honesty
Security
Freedom from danger risk , or doubt
Understanding/ Knowing
The Customer
Understand the customer’s needs
Tangibles
Physical evidence of the service
12

13. Importance of Good Quality
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Company
Reputation
Product
Liability
Higher
Price
Higher
Productivity
Lower Cost
Increased
Profit
Improved
Quality
13

14. Consequences of Poor Quality
Poor Quality = ncreased Business Risk
“ Quality Gap” : High Cost of Failure
Increased Cost
Lower Profits
Lost Customers
Lost of Productivity
Lost Revenue
Damaged Brand
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15. 15
TQM
Principles
Customer Focus
Leadership
Involvement of People
Process ApproachStrategic & Systematic
Approach to Management
Continual Improvement
Factual Approach to
Decision Making
Mutually Beneficial
Supplier Relationship
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16. ISO Certifications
• Helps organization to
produce desired outcome
• Ensures ongoing controls
• Enhance customer
satisfaction by meeting
customer requirement
ISO:9001
• Helps organization to
reduce waste handling
cost.
• Enhance branding of
organization.
• Increases profitability
by saving energy.
ISO: 14001
• Manages and minimizes
risk exposure
• Helps you to comply with
other regulations
• Provide you with a
competitive advantage
ISO: 27001
• Flexibility during
disruptions
• Competitive advantage
• Cost savings
• Maintain optimum
client delivery level
ISO: 22301
• Competitive advantage
• Helps in establishing
company quality model
• Increases market
presence
• Global marketability
ISO: 29990
We have listed down
the major certifications
wrt to the quality
standards which an
organization can attain.
You can choose the
relevant one and grey
out the rest.
16

17. Business Process Improvement Overview Icons Slide
17
A

18. 18
Additional Slides

19. Column Chart
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10
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50
2015 2016 2017 2018 2019
Inpercentage
Product 01
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Product 02
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20. Area Chart
0
10
20
30
40
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DecNovOctSepAugJulJunMayAprMarFebJan
Product 01
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changes automatically based on data. Just
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Product 02
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20

21. 21
Our Mission
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Vision
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Mission
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Goal

22. Our Team
22
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Name Here
Designation
Name Here
Designation
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Designation
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23. 23
About
Us
Target Audiences
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Preferred by Many
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Value Clients
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IdeaGeneration
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25. Financial
25
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39%
Minimum
46%
Medium
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85%
Maximum
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Awareness
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Quality
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Success
26
Our
Goal

27. Post it Notes
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28. 28
Thank You
Contact Number
0123456789
Email Address
emailaddress123@gmail.com
Address
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