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2. Business After Sales Services Workflow
2
Deliver Product to
Customer
Create
User Profile
Print
User Profile Archive
Default
Removed
Ship Product
Back to Factory
Default
not Remove
Send Technician
to Repair
Staff Records
Repair Request
Customer Calls
for Repair
Follow up Maintenance and
Repair
Send Maintenance
Team Regularly
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3. Business Document Management Process Workflow
3
General
Manager
Deputy
GM
Administration
Office
Individual
Department
Sign and
issue
Approval
Drafting
request
Countersign Execute
Print Archieve
Start End
Drafting Review Release
Does it need
a countersign
Yes
No
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4. Business Project Development Process Workflow
4
Plan 1:
Product
requirement list
Sorting customer
requirement
Project task list Use case list
Test team
Development team
Release
product
Improvement
idea
Demo
meeting
Final
product
Review
meeting
Deliver Notice
Customer Market
Customer
service
Improvement
Feedback Feedback Feedback
Project
manager
Notice
Feedback
Product
manager
Plan
2:
Improvemen
t plan
98
Product build
Attend
meetin
g
Update
task
status
Update
burndow
n chart
Ever
day task
98
Estimate and
assign task
Start
98
Build
product
98
Project base
on product
98
Establish
project
98
Submit test
98
Submit bug
Test
passed
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5. Business Workflow for Customer Request
5
Customer
Administrator
Sub-Contractor
To-be Workflow
Yes
No
Yes
No
Yes
No
Yes
No
No
Yes
Status & details
updated?
Accept?
Send
job request
Execute
the job
Close
backlog and
update
End
Update driver
details
End
Accept
quotation
Update booking
status
Inform admin
after
making
payment
End
Accept?
Submit
request
Accept job
Finalize
quotation
Quit?
Accept?
Start
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6. Business Workflow for Third Party Support Service
6
Third
Service
Provider
Customer
Company
Originating
business
End
user
Customer
service
Site
service
engineer
Yes
No
No
Yes
No
Yes
No
Yes
No
Yes
Services
provider
Service
requirement
Services
provider
Service
complete
Rec-04
Service
coverage
Hardware
problem
Customer
need
site
service
Third
service
provider
issue
User
Certification
Online
software
solution
Problem
record
Rec-01
Problem
resolved?
Hire
deployment
engineers
Rec-02
Engineer
available
services
Rec-03
Third
service
coverage
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7. Inventory Management Business Process Workflow
7
Shipping
Quality
inspection
Production
Stock out Settlement End
Start Stock in
Stock in Settlement
Make
horizontal
Purchasing
material
Purchasing
invoice
Stock
Request
Stock out
Stock inquiry
Sale
Dep.
Production
Dep.
Purchasing
Dep.
Warehouse
Financail
Dep.
QC
Dep.
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8. Job Hiring Business Process Workflow
8
No
Yes
No No
No
Yes
No
Yes
Yes
Yes
No
Yes
Send request
form to HR
Examine
resume
on file
Meeting
with candidate
Reference
ok
Gather
resumes
Make
employment
Place ads
Conduct
interview
Determine
pat range
Temp
biring process
Post job
internally
Identify staffing
need
Hire
candidate
Write job
description
Suitable
candidate
Determine
clas sification
Conduct
interview
Suitable
candidate
Develop
recuriment
strategy
Interview
questions
Select
candidate
Regular
hire
Candidate
accepts
Resume
qualified
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9. Material Management Process Workflow for Business
9
Receiving
new
Item
Optional
and
Configurable
Ship,
Consume
or
Dispose
Print
container labels
Quarantine
Receiving
items
Scan bar code to
verify container
Label printer
Labels
to containers
Bar code label
Incoming
items
Move
to quarantine
Lot storage
Examine sample
Storage Quality lab
Receiving items
Inspect
Delivery
Operation
Consume
Storage
Shipping Storage
Finish goods
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10. Product Manufacturing Business Process Workflow
10
Supplier
Purchashing Receiving Manufacturing Product
Quality Assurance
Delivery Distribution Packaging Inventory
Customer Customer Service Sales Marketing
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11. Workflow Business for Support Department in Organisation
11
Support
Manager
Technician
Front
Desk
Parallel
gateway
Exclusive
gateway
Timer event
Receive
support case
END
If not
acknowledged
within 45 min
Update the
client daily
Receive
notification
Update
case status
Acknowledge
Work offline
Remotely
connect
with client
Receive
notification
Review
& escalate
Review
& escalate
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