Presenting this set of slides with name - Escalation Matrix PowerPoint Presentation Slides.The stages in this process are Escalation Path, Escalation Management, Escalation Matrix.

1. Escalation Matrix
Your Company Name

2. Escalation Matrix Template
Code Blue (Critical) Code Blue (Critical) Urgent Important
Code Blue (Critical) Urgent Important Normal
Urgent Important Normal Normal
Important Normal Normal Normal
Code Blue (Critical) On-air (or potential for on-air) failure
Urgent Significant customer Impact
Important Some business impact, some customer duress
Normal Minimal business impact, Minimal customer duress, standard case handling state
P1
P2
P3
P4
S1 S2 S3 S4
2

3. Client/You
E-mail your concerns to care@mydomain.com
Your issues will be investigated & replied within 24 to 48 hours
If You Are Not Satisfied
E-mail your top management at escalate@mydomain.com
You will receive reply within 72 hours
If You Are Still Not Satisfied
Always CC this to johndoe@mydomain.com
Contact Your Assigned Account Manager
Escalation Matrix
Template 2
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02
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4. Escalation Matrix Template 3
Support Ticket
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Technician
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Supervisor
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Shift-incharge
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Manager
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5. Escalation Pyramid Template 4
5
Head Operations
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Operation Manager
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Facility Manager
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CEO/Partners
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Sr. Operation Manager
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Key Accounts Manager
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Supervisor
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6. Escalation Matrix Template 5
Case Escalation
Technician Shift-incharge
Support Ticket Supervisor Manager
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7. Serious incident
is recognized
Identify an
investigation
lead and team
within one
working day
Communicate
with patient’s
family, staff,
external
agencies &
media
Complete
thorough
investigation
within 4-8 weeks
of incident being
identified
Written report
and action plan
available within
12 weeks of
serious incident
occurring
Report issued to
relevant parties
1 2 3 54 6
Escalation Matrix Template 6
7

8. Escalation Matrix Template 7
8
Escalation level Designation Email Desk Phone#
How/When to
Escalate
1 L-1 Product Support Team productsupport@kony.com 91-40-44991440 Request update on Defect
2 Team Lead Teamlead.ps@kony.com 91-40-4499138
Request update on Defect
and/or escalate if not
information is available from
L-1 team
3 Manager Manager.ps@kony.com 91-40-44991432
Escalate if No information is
available from L-1 Team/
Tech lead or if the
information received does
not meet expectation
4 Head-Product Support Head.ps@kony.com -
Final Level of escalation
when no satisfactory
information is available from
other levels of escalation

9. 9
Presentation Continues In 15 Minutes
Coffee Break
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01
02
03

10. 10
Escalation Matrix

11. Charts &
Graphs
11

12. This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
0
1
2
3
4
5
6
7
8
9
10
FY01 FY02 FY03 FY04
Inpercentage
Stacked Area-
Clustered Column
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Product
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Product
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Product
01
02
03
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13. Stacked Bar
50%
65%
-15%
-9%
40%
50%
-19%
-2%
-30% -20% -10% 0% 10% 20% 30% 40% 50% 60% 70%
This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
Product01 Product02
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14. Additional
Slides
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15. 15
Our Mission
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Vision
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Mission
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Goal

16. Our Team
16
Anita Parker
Designation
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01
John Doe
Designation
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02
Sofia William
Designation
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03
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John Smith
Designation
04

17. About Us
17
Target Audiences
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Preferred By Many
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Values Client
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18. 34%
Text Here
40%
Text Here
50%
Text Here
65%
Text Here
Our Goal
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04
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19. Puzzle
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Bulb Or Idea
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21. 21
Thank You
# street number, city, state
Address:
0123456789
Contact Number:
emailaddress@123gmail.com
Email Address: