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1. Your Company Name
Human
Resources
Performance
Management
Metrics

2. Agenda
www.company.com 2
Text One
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3. The Role Of HR
www.company.com 3
Day to day operational focus
Future/ strategic focus
Strategic partner
• Strategic HR planning
• HR as business partner
• Culture and image
Change agent
• Staffing
• Organizational design
• Survey action planning
• Performance measurement
• Training and development
Administrative expert
• Compensation
• Benefits
• HR information systems
• Compliance
• Employee relations
• Labor relations
• Safety & workers’
compensation
• Diversity and EEO
Employee relations expert
PeopleProcesses

4. Metrics Model
www.company.com 4
HR
Efficiency
• Time to hire
• Cost per hire
• Headcount ratio
Effectiveness
• Customer survey
• “At the table”
• Practice/process impact
People
Efficiency
• Direct labor costs
• Indirect labor costs
• Positions unfilled
Effectiveness
• Employee satisfaction
• Leadership capability
• Talent retention
• Employer brand
Organization
Efficiency
• Cost per unit
• Shrinkage
• Defects/scrap
Effectiveness
• Customer satisfaction
• Revenue growth
• Market share

5. Most Common HR Metrics
www.company.com 5
HR
METRICS
1
Turnover/Absence
Metrics
3
Employee Productivity
Metrics
2
Competencies/Training
Metrics
4
Workforce Profile
Metrics
5
Employee Engagement
Metrics
6
Recruitment
Metrics

6. www.company.com 6
Turnover/Absence
METRICS1

7. Employee Turnover Rate Formula
www.company.com 7
Number of employee separations during the year
Total number of employees during the year
100
100
4
400
Turnover rate = 1% per year
Turnover (rate)

8. Employee Turnover
www.company.com 8
0
2
4
6
8
10
2012 2013 2014 2015 2016
Percentageofturnover
Voluntary
Total
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9. Why People Leave
www.company.com 9
5%
10%
15%
20%22%
28%
Lack of fit to job
Mgmt work
environment
Lack of flexibility/
scheduling
Unsatisfied with pay
Lack of job security
Limited career
opportunities
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10. Cost Of Employee Turnover
www.company.com 10
160%-250%
of his or her salary
The total cost of losing
an employee can total
Cost of hiring
a new
employee
Impact on
workplace
culture
Customer
service issues
and errors
Lost productivity
and engagement
Expense to
onboard and train
a new employee
That includes:

11. Employee Who Leave Within First 6 Months
www.company.com 11
Employees left a job during
first six months
65%
60%
50%
40%
0%
10%
20%
30%
40%
50%
60%
70% Changed their mind
on work type
Work was different than
they expected
Felt their boss was
a jerk
Barely on board Top 3 reasons why they left

12. Causes Of Turnover-Push & Pull Factor
www.company.com 12
WHAT ELSE
LEADS TO
TURNOVER? ▪ Job offer with greater compensation
or decision-making power
▪ Desire to follow a lifelong career
dream
▪ Family responsibilities
PULL factors
▪ Perception of limited opportunities
▪ Excessive workload due to
managerial inefficiencies
▪ Absence of competitive recognition
or rewards
▪ Lack of respect for personal life
PUSH factors

13. Absenteeism Rate Formula
www.company.com 13
Number of worker-days lost though job absence
during period
Average number of employees X number of
workdays
100
100
300
500x25
Absenteeism rate = 2.4%
Absenteeism (rate)

14. Employee Absenteeism
www.company.com 14
Days lost per employee per annumAbsenteeism rate by days
4.1
3.6
3.1
1.7 1.9
2.5
Mon Tue Wed Thu Fri Sat
2.4
2.8
3.1
1.5
3
1.9
2.5
3.9
2009 2010 2011 2012 2013 2014 2015 2016

15. Employee Attendance Tracker Template
www.company.com 15
EMPLOYEES ATTENDANCE
S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T W T F S
Jan 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Feb 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28
Mar 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Apr 30 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29
May 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Jun 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Jul 30 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29
Aug 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Sep 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Oct 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Nov 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Dec 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30
Key Values
National holidays Working Days Vacation taken Sick day taken
9 265 6 4

16. Employee Absence Schedule
www.company.com 16
January Dates Of Absence 2017
S M T W T F S S M T W T F S S M T W T F S S M T W T F S S M T
Employees 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 Total days
Employee 1 S V V V V V P 7
Employee 2
Employee 3 P S V V V 5
Employee 4 V V P P P P 6
Employee 5
Employee 6
Employee 7 V V P P S S S S S 9
TOTAL 1 2 1 1 2 2 1 1 1 1 2 1 1 2 1 1 1 2 2 1 27
V
Vacation
P
Personal
S
Sick

17. www.company.com 17
Competencies/Training
METRICS2

18. Performance Review Template (Part 1)
www.company.com 18
Employee Performance Review
Employee info
Employee Name Department
Employee ID Reviewer Name
Ratings Excellent = 5 Good = 4 Satisfactory = 3 Fair = 2 Poor = 1
Job knowledge
Work quality
Attendance/punctuality
Initiative
Communication/listening skills
Creativity
Punctuality
Overall rating
Reviewers Comments

19. Performance Review Template (Part 2)
www.company.com 19
Annual Performance Review
Employee info
Employee Name Department
Employee ID Reviewer Name
Current Responsibilities Performance Assessment Comments And Approval
Job description Evaluate performance and achieved goals Provide Any additional feedback
Text here Area of excellence within performance Text here
Text here Area of improvement Text here
Text here Future goals with set expectations Text here
Employee signature Reviewer signature

20. Performance Review Template (Part 3)
www.company.com 20
Performance Review
Employee Info
Employee Name Department
Employee ID Reviewer Name
Behaviors
Quality Unsatisfactory Satisfactory Good Excellent
Work to full potential
Quality of work
Work consistency
Communication
Takes initiative
Strengths / training needs
Goals
Comments and approval

21. Performance Review Scoring
www.company.com 21
Job Profile – Tech Lead
Questions Weight
Your score (out
of 5)
Weighted average
Result 80
Issue/requirement/customer understanding 25 5 4
Transparency, updating, status reporting 10 4 2
Product performance improvements & upgrades 20 3 4.5
Documentation & quality control 20 2 4.5
Process adherence 15 5 3
Sectional score >> 4.8
Behavior 50
Culture fitment 20 3 3.5
Maturity 30 5 7
Team spirit, group work 30 5 7
Leading from front, in words and in action 20 3 3.5
Sectional score >> 3.7

22. Training Hours Per Employee
www.company.com 22
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Average training hours =
Sum of total training hours
Total # of employees
22
26
32 34
2014 2015 2016 2017

23. Training Hours By Method Of Training
www.company.com 23
7%
14%
13%
66%
Hands-onIn-person
Hybrid
On-line
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24. Training Hours By Category
www.company.com 24
22%
6%
8%
12%
52%
Technicians
Executives
Supervisors
Specialists
Managers
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25. Staff With Professional Qualification
www.company.com 25
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68
82
40
96
52
0
20
40
60
80
100
Below bachelor
degree
Bachelor degree Postgraduate
diploma
Master's degree Doctorate

26. Competency Rating
www.company.com 26
Competency Summary
Competency Rating Target Difference 0 1 2 3 4 5
Achieving results 5.2 3.8 0.6
Building strategic
working relationships
3.4 2.5 -0.8
Business acumen 3.8 4.1 0.5
Customer focus 5.2 4.8 0.7
Decision making 4.7 4.6 0.9
Motivating and
inspiring
3.4 2.8 -0.5
Strategic sales
planning
4.2 2.5 0.6

27. Competency Rating
www.company.com 27
100%
80% 75% 70%
60%
50%
90%
60%
Directiveness Provides
direction
Financial
planning
Financial
analysis
Financial
accounting
Develop &
impliments
Resource
planning
Managerial
efficiency
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28. Competency Mapping
www.company.com 28
Role
Competencies
Training
manager
Recruitment
officer
Employee
engagement
executive
Admin
manager
Head - HR
Organisation development
Performance management
Compensation & benefits
International HR management
Training & development
Employee relations
Building HR strategy
HR planning & staffing
Talent management
Business knowledge
Financial perspective
Service orientation

29. Employee Productivity
METRICS3
www.company.com 29

30. Profit Per Employee
www.company.com 30
2011 2012 2013 2014 2015 2016
$25,000
$20,000
$15,000
$10,000
$5,000
$0
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PPE

31. Revenue Per Employee
www.company.com 31
Revenue per employee =
Revenue
Total # of employees
30
60
90
120
2017 2018 2019 2020 2021 2022 2023 2024
70,000
60,000
50,000
40,000
Company Revenue
($ billion)
Annual Revenue per
employee ($)

32. Cost Per Employee
www.company.com 32
1.5
1.2
1.9
2.2
1.9 2
0
0.9
1.8
2.7
3.6
FY02 FY04 FY06 FY08 FY10 FY12
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CPE

33. Revenue-Cost Per Employee Comparison
www.company.com 33
0
5
10
15
20
25
30
FY06 FY07 FY08 FY09 FY10 FY11 FY12
Company - RPE
Company- ECPE
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34. www.company.com 34
Workforce Profile
METRICS4

35. Workforce Diversity By Gender
www.company.com 35
20%
30%
60%
20%
30%
50%
Male Employees
New hires
+481
Left employment
-501
2228
Female Employees
New hires
+400
Left employment
-321
2259
Senior managers(m1 and above) Managers and professionals Supports
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36. Workforce Diversity By Age Group
www.company.com 36
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13%
25%
10%
20%
27%
17%
33%
52%
27%
<30
30-50
>50
years
years
years
Total Workforce 52%
Male 27%
Female 25%
Total Workforce 27%
Male 17%
Female 10%
Total Workforce 33%
Male 20%
Female 13%

37. Workforce Diversity By Region
www.company.com 37
2%
2%
1%
4%
1%
3%
1%
3%
5%
4%
3%
8%
US
UK
NZ
AU
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Employees headcount
New Employees Hire
Employees left job

38. Staff Headcount
www.company.com 38
Month
Permanent
Employees
Temporary
Employees
Total
Employees
Other Workforce
Full time Part time Total
Full
time
Part
time
Visiting Total Total
Full
time
Part
time
Visiting Total Total
Jan 17 10 27 10 10 3 23 50 0 50
Feb 0 0 0 0 0
Mar 0 0 0 0 0
Apr 0 0 0 0 0
May 0 0 0 0 0
Jun 0 0 0 0 0
Jul 0 0 0 0 0
Aug 0 0 0 0 0
Sep 0 0 0 0 0
Oct 0 0 0 0 0
Nov 0 0 0 0 0
Dec 0 0 0 0 0

39. www.company.com 39
Employee Engagement
METRICS5

40. Employee Satisfaction
www.company.com 40
Employee satisfaction with workplace Satisfaction by income level
<$50,000
40%
25%
35%
$50,000-$99,999
30%
15%
55%
<$100,000
25%
15%60%
75% Yes
15%
Neutral
10% No
10%
15%
75%

41. Staff Engagement Model
www.company.com 41
Reward &
recognition
Opportunities &
growth
WorkIndustrial
Corporate reputation &
practices
People & culture
Engagement

42. The Aon Hewitt Employee Engagement
www.company.com 42
Business
outcomes
Engagement
outcomes
Engagement drivers
S
Say
Stay
Strive
Leadership
The basics
Performance The work
Company
practices
Employer brand
Operational
Customer
Financial
Talent

43. David Zinger’s Employee Engagement Model
www.company.com 43
Leverage
energies
Inner
Foster
relationship and
community
Outer
Attain genuine
happiness
Identify with
organization
Serve
customers
Develop
professionally
and personally
Connect
Authentic
Recognition
Engage
Achieve results
S-R arrow
Craft strategy
S-R arrow

44. Engagement Model
www.company.com 44
i. Leadership
ii. Manager
iii. Customer
iv. Co-workers
v. People focus
i. Pay
ii. Benefits
iii. Recognition
i. People/HR practices
ii. Managing performance
iii. Brand
iv. Company reputation
i. Sense of accomplishment
ii. Work tasks
iii. Resources
iv. Work processes
i. Career opportunities
ii. Learning &
development
i. World/life balance
ii. Diversity
Engagement
Work
Opportunities
Quality of life
Procedures
Compensation
People

45. Maslow’s Hierarchy Of Needs Applied To Employee Engagement
www.company.com 45
Motivators
De-motivators
Self
actualisation
Importance
Survival
Belonging
Security
Highly engaged
Engaged
Disengaged
Not engaged
Almost engaged

46. www.company.com 46
Recruitment
METRICS6

47. Staff Acquisition Cost/Cost Per Hire
www.company.com 47
0
500
1000
1500
2000
2500
3000
3500
4000
4500
5000
Campus
Interview
Career Fair Recruitment
Vendor
Employee
Referral
Web Groups Job Portals Print Media
Cost per hire =
Recruitment costs
(Compensation cost + benefits cost)

48. HR Dashboard
www.company.com 48
Turnover Rate Headcount Flow
475
Out
250
In
-4.2%
Headcount
0% 5% 10% 15% 20% 25% 30% 35%
Administration
Operations
Finance
Human Resources
Sales
Marketing
2
4
6
8
10
12
14
16
18
Q1 2015 Q2 2015 Q3 2015 Q4 2015 Q1 2016 Q2 2016
Staffing Trends
0
2
4
6
8
10
12
Q3 2015 Q4 2015 Q1 2016 Q2 2016 Q3 2016
Voluntary
Involuntary
Hire
Terminate

49. HR Dashboard
www.company.com 49
10%
15%
18%
20%
22%
15%
Open positions by divisions
HR
Administrations
Sales
Marketing
Finance
Operations
Key metrics
Employee turnover
Speed to hire
Total employees
0
1
2
3
4
5
6
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
2006 FTEs2016 FTEs
Employee churn
-4
-3
-2
-1
0
1
2
3
4
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Gain
Loss

50. Additional
Slides
www.company.com 50

51. Our Mission
www.company.com 51
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Mission
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Goal

52. Our Team
www.company.com 52
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53. Our Goal
www.company.com 53
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54. Comparison
www.company.com 54
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55. Financial
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56. Dashboard
www.company.com 56
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50%
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90%
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20%

57. Timeline
www.company.com 57
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2019
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2015
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2017
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2018

58. Location
www.company.com 58
Z
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59. Lego
www.company.com 59
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01
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02
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03

60. Magnifying Glass
www.company.com 60
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61. www.company.com 61
THANK
YOU!
Address
# street number, city, state
Contact Numbers:
0123456789
Email Address:
emailaddress@gmail.com