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1. Introduction
to Business
Process
Improvement
Your Company Name

2. TQM Pyramid
Involvement
Culture
Leadership
TQM
Process Quality
Rewards & Recognition Training, Teams, Awareness
Empowerment , Partnership
Measurement Informatics SPC, Cost Of Quality
Documentation , Reporting Testing , Tools, Presentation
Customer Driven
Values Empowerment Continuous Improvement
Ownership Management Support Mission Planning Vision
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This pyramid shows the
key steps an organization
has to follow to achieve
the optimal quality levels.
You can alter these steps
as per your requirements.
2

3. TQM
Model
Customer Focus
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your audience's attention.
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your audience's attention.
Planning Process
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Process Management
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Process Improvement
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Total Involvement
TQMContinuousImprovement
Below is the TQM model
showing the various
aspects undertaken to
ensure the quality
standards. You can alter
these aspects as per
your needs.
3

4. Customer Focus
in TQM
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4

5. Planning Process in TQM
2013 2014 2015 2016 2017 2018 2019
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6. ProcessManagementinTQM
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2015
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2016
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2017
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2018
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audience's attention.
2019
6

7. Business Process Improvement
5 Stages
Continuous
Improvement
Process
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7

8. Involvement
of People
This principle recognizes that an organization
is nothing without its staff
That their abilities should be used to full effect for
business success
8

9. TQM
Elements
Elements
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Continuous Improvement
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Team Approach
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Employee Empowerment
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Competitive Benchmarking
9

10. Determinants of Product Quality
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Performance
Characteristics of
the Product
Reliability
Performance
consistency
Evaluation
Evaluation of
quality & reputation
Safety
Injury risk
Aesthetics
Design, touch, taste,
Fitting, Finishing etc
Special Features
Some additional features
Durability
Resistance and long
life of the product
10

11. Determinants of Service Quality
Understanding/ Knowing The Customer
Understand the customer’s needs
Credibility
Trustworthiness , believability, honesty
Security
Freedom from danger risk , or doubt
Tangibles
Physical evidence of the service
Reliability
Consistency of Performance & Dependability
Responsiveness
Willingness or readiness of employees
Competence
Required skills & knowledge
Access
Approachability & ease of contact
Courtesy
Politeness, respect, consideration, friendliness
Communication
Keeping customers informed
11

12. Importance of Good Quality
Improved
Quality
Increased
Profit
Company
Reputation
Product
Liability
Higher
Price
Higher
Productivity
Lower Cost
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12

13. ConsequencesofPoorQuality
“ Quality Gap” : High Cost of Failure
Lost Revenue Lost Customer Increased Cost
Lower ProfitsLost of ProductivityDamaged Brand
Poor Quality = Increased Business Risk
13

14. TQM Principles
Customer Focus
Leadership
Involvement of People
Process ApproachStrategic & Systematic
Approach to Management
Continual Improvement
Factual Approach to Decision
Making
Mutually Beneficial Supplier
Relationship
14

15. ISO Certifications
• Helps Organization to
produce Desired Outcome
• Ensures Ongoing Controls
• Enhance Customer
Satisfaction by meeting
Customer requirement
• Helps organization to reduce
waste handling cost.
• Enhance branding of
organization.
• Increases profitability by
saving energy.
• Manages and minimizes
risk exposure
• Helps you to comply with
other regulations
• Provide you with a
competitive advantage
• Flexibility during
disruptions
• Competitive advantage
• Cost savings
• Maintain optimum client
delivery level
• Competitive advantage
• Helps in establishing
company quality model
• Increases market
presence
• Global marketability
ISO: 29990ISO: 22301ISO: 27001ISO: 14001ISO:9001
0504030201
We have listed down the
major certifications wrt to
the quality standards
which an organization
can attain. You can
choose the relevant one
and grey out the rest.
15

16. Introduction to Business Improvement Icons Slide
16

17. Additional Slides
17

18. About
us
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Creative
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Professional
18

19. Our
Team
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Name Here
Designation
Name Here
Designation
Name Here
Designation
Name Here
Designation
19

20. Comparison
PC User Mobile User
70% 90%
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20

21. Quotes
Look deep into
Nature,
and then will understand
everything better.
Albert Einstein
21

22. Idea Generation
Idea
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22

23. Timeline
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2014
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2013
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2015
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2016
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2017
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2018
23

24. Pie Chart
Product 01
This graph/chart is linked to excel,
and changes automatically based
on data. Just left click on it and
select “Edit Data”.
Product 03
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and changes automatically based
on data. Just left click on it and
select “Edit Data”.
Product 02
This graph/chart is linked to excel,
and changes automatically based
on data. Just left click on it and
select “Edit Data”.
30%
40%
30%
24

25. Bar Chart
Product 01
Product 02
0
10
20
30
40
50
FY 01 FY 02 FY 03 FY 04 FY 05
MarketSize(RMB100Million)
In Years
25

26. Thank You
Address
# street number, city, state
Contact Number
0123456789
Email Address
emailaddress123@gmail.com
26