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1. TQM
Overview
Your C ompany N ame

2. TQM Pyramid
2
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TQM
Culture
Leadership
Process Quality
Involvement
Customer
Driven
Values Empowerment Continuous
Improvement
Ownership Management Support
Mission Planning Vision
Rewards & Recognition Training, Teams,
Awareness Empowerment , Partnership
Measurement Informatics SPC, Cost Of
Quality Documentation, Reporting Testing,
Tools, Presentation

3. TQM Model
3
Customer Focus
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Planning Process
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Process Improvement
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Total Involvement
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Process Management
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TQM Continuous
Improvement

4. Costumer Focus In
TQM
4
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5. Planning Process in TQM
5
2014
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2016
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2018
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2013
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2015
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2017
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2019
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6. Process Management
In TQM
6
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7. Business Process Improvement
7
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5 Stages
Continuous
Improvement
Process

8. Involvement Of
People
8
This principle recognizes that an
organization is nothing without its staff
That their abilities should be used to full
effect for business success
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9. TQM Elements
9
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Team Approach
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Employee Empowerment
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Competitive Benchmarking
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Continuous Improvement
Elements

10. Determinants Of Product Quality
10
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Performance
Characteristics of
the Product
Durability
Resistance and long
life of the product
Safety
Injury risk
Special Features
Some additional
features
Reliability
Performance
consistency
Evaluation
Evaluation of quality
& reputation
Aesthetics
Design, touch, taste,
Fitting, Finishing etc

11. Determinants Of Service Quality
11
Security
Freedom from danger risk , or doubt
Communication
Keeping customers informed
Credibility
Trustworthiness , believability, honesty
Understanding/ Knowing The Customer
Understand the customer’s needs
Reliability
Consistency of Performance & Dependability
Competence
Required skills & knowledge
Responsiveness
Willingness or readiness of employees
Access
Approachability & ease of contact
Courtesy
Politeness, respect, consideration, friendliness
Tangibles
Physical evidence of the service

12. Importance Of Good Quality
12
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Improved
Quality
Increased
Profit
Company Reputation Product Liability
Lower Cost
Higher Price Higher Productivity

13. Consequences Of Poor Quality
13
Poor Quality = ncreased Business Risk
“ Quality Gap” : High Cost of Failure
Lost Revenue Increased Cost
Damaged Brand Lost of Productivity Lower Profits
Lost Customers
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14. TQM Principles
14
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Customer Focus
Leadership
Involvement of People
Process Approach
Strategic & Systematic Approach
to Management
Continual Improvement
Factual Approach to Decision
Making
Mutually Beneficial Supplier
Relationship

15. ISO Certifications
15
ISO:9001 ISO: 14001 ISO: 27001 ISO: 22301 ISO: 29990
› Helps Organization to
produce Desired Outcome
› Ensures Ongoing Controls
› Enhance Customer
Satisfaction by meeting
Customer requirement
› Helps organization to
reduce waste handling
cost.
› Enhance branding of
organization.
› Increases profitability by
saving energy.
› Manages and
minimizes risk
exposure
› Helps you to comply
with other regulations
› Provide you with a
competitive advantage
› Flexibility during
disruptions
› Competitive advantage
› Cost savings
› Maintain optimum client
delivery level
› Competitive advantage
› Helps in establishing
company quality model
› Increases market
presence
› Global marketability

16. TQM Overview Icons Slide
16

17. 17
Additional Slides

18. Our Mission
18
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Vision
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Mission
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Goal

19. About Us
19
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Target Audiences
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Values Client
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Preferred by Many

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Designation
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Designation
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Designation
Meet Our Team
20

21. Our Target
21
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01
02
03
04
05

22. Finance
22
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Minimum
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Medium
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Maximum
50% 55% 60%

23. Dashboard
23
10%
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30%
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24. Post It
24
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25. Puzzle
25
01 02 03 04 05
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26. Quotes
26
If you have Good thoughts they
will shine out of your face like
sunbeams and you will always
look lovely.
- Roald Dahl
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27. Mind Map
27
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28. Lego
28
0501
0402
03
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29. 29
Charts & Graphs

30. Area Chart
30
0
10
20
30
40
50
60
70
80
90
FY 17 FY 18 FY 9
SalesinPercentage(%)
This graph/chart is linked to excel, and changes
automatically based on data. Just left click on it
and select “Edit Data”.
Product 01
This graph/chart is linked to excel, and changes
automatically based on data. Just left click on it
and select “Edit Data”.
Product 02
This graph/chart is linked to excel, and changes
automatically based on data. Just left click on it
and select “Edit Data”.
Product 03

31. Bar Chart
31
0
10
20
30
40
50
60
70
80
90
100
FY 17 FY 18 FY 19
Salesindollars
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automatically based on data. Just left click on it
and select “Edit Data”.
Product 01
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automatically based on data. Just left click on it
and select “Edit Data”.
Product 02
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automatically based on data. Just left click on it
and select “Edit Data”.
Product 03

32. Thank You
32
Address
# street number, city, state
Contact Numbers
0123456789
Email Address
emailaddress123@gmail.com