This document discusses Microsoft Office 365 and SharePoint Online solutions implemented for Hyatt Hotels and Resorts. Key points include: - Office 365 provides Software as a Service (SaaS) and Platform as a Service (PaaS) cloud computing options through Microsoft applications like Exchange Online and SharePoint Online. - Solutions built for Hyatt on the Office 365 platform included team sites, document management, workflows, and custom hotel applications. - Challenges in the Office 365 environment included limited customization options and no access to server-side code or resources. Sandboxed solutions and SharePoint Designer workflows were used to overcome these limitations. - Governance and permissions were established, and

1. The Trusted Technology Partner in Business Innovation
PASSION  DISCIPLINE  INNOVATION  TEAMING  INTEGRITY

2. Implementing SharePoint 2010 BPOS for
Hyatt Hotels and Resorts
A Case Study in the Cloud
Pallavi Sharma
Principal Consultant, Portals & Collaboration Practice
pallavi.sharma@neudesic.com
www.letsgetalittletechnical.blogspot.com

3. WHAT IS O365?
SaaS - Software as a Service PaaS – Platform as a Service
Saas + PaaS = 'Cloud Computing'.
Microsoft Microsoft
Office Pro Exchange
Plus Online
Microsoft
Microsoft
Lync
SharePoint
Online
Online

4. ADVANTAGES OF THE CLOUD
Easy, fast
Software that’s up- The cloud is tailor- deployment to users Cloud computing
Anywhere/anytime Improved reliability requires less in-
to-date with less made for monthly means quicker ROI
access to data and security of data house staff.
malware payment plans. for you.

5. HYATT - THE OPPORTUNITY
Collaboration – Team
Intranet + Corporate Apps
Global Hotel Productivity Apps
GOVERNANCE

6. SHAREPOINT ARCHITECTURE
Hyatt’s SharePoint The Portal and Team Data is stored across
Dedicated environment web apps have multiple multiple Site collections
has three web apps site collections based on across Web Apps
• Portal the site quota needed
• Team for their data storage
• MySite (2 GB per site collection)

7. TEAM / PROJECT SITES
Build a collaboration environment for Hyatt employees to interact, document & track projects
tasks and goals.
• Document Management, File Sharing, Search
• Use of
 Blog
 Discussion Boards
 Note Board
 Tasks
 Calendar

8. DEMO – SAMPLE O365 SHAREPOINT SITE

9. CORPORATE APPLICATIONS
Build a series of corporate applications, some of which were ported from existing Lotus
applications – Revisit the design and tweak existing functionality e.g. Corporate Safe, HR
Online, Project Tracking etc.
 Increase productivity with
centrally located and always
available resources, readily
searchable records
 Deploy solutions tailored to
the business processes
 Security trimmed views for
different audience types

10. HOTEL PRODUCTIVITY APPLICATIONS
Build a series of hotel applications to be deployed at each hotel site e.g. Lost and
Found, Guest Banquet Requests, Manager Logs, Gift Voucher Requests etc.

11. WORKFLOW APPLICATION
Build a workflow application to manage the multi-tier approval system for feedback of
participants enrolled in a plan.
 Custom dashboard and
email notifications for
status changes
 Security trimmed views
for different audience
 Reports

12. CHALLENGES: BPOS(D) ENVIRONMENT
• Very limited customization options
• No Access to central administration
• Third-party components can be deployed after approved by Microsoft.
• Farm solutions are time intensive (change requests to Microsoft)
• No access to data across site collections using sandboxed solutions
• No Access to file system
• Cannot create a fully coded workflow or Create a full-trust workflow
activity – For the workflow apps
• The sandboxed environment does not permit you to deploy any files to
the server file system – Branding Challenge

13. DEMO - BUILDING WORKFLOW SOLUTIONS ON SHAREPOINT
O365

14. LOTUS APPLICATIONS AND DATA MIGRATION
Existing Apps Migrate Lotus Data New Apps
• Improved User • Load all data in Excel • Utilized the JQuery
interface • Format the excel and Client Object
• Improved based on the new Model to create
Information Design of Lists better User
Architecture • Attachments info as Interfaces
• Address existing a part of the Excel • Leverage the
issues users faced • Use Web Services to existing reusable
earlier. Migrate the data solutions developed.

15. SHAREPOINT SOLUTIONS ON THE CLOUD
Access the Lists services from a console
application for Migrating Lotus data in
Leveraged sandboxed architecture for an excel format and upload attachments
from file system to online apps/lists. Use SharePoint Designer workflows for
building apps in the scope of the Site
sending emails for the Workflow
collection, Farm solutions proposed
Application developed.
when absolutely needed, e.g. Timer jobs Use OOB SharePoint forms for data
upload in custom list data entry form for
attachments.
Module element with a Type attribute Use JQuery & SPServices to populate
Custom centralized solutions gallery to
value of Ghostable or data at the portal home page, pulling
make solutions available to individual
GhostableInLibrary to deploy your data from different site collections
site collection administrators –
templates to the content DB rather than across web applications. Use Data Tables
Branding, Hotel Apps store.
the file system. to create the user Interface

16. ADOPTION
 Involve the business users from
the beginning
 Identify Focus Groups for Pilot
applications
 Conducted biweekly sessions
for Hyatt’s users to increase the
adoption of
SharePoint, promote best
practices and help them with
any issues/questions.
 Intuitive user interface and
Information Architecture – easy
to use design

17. GOVERNANCE
A governance plan can be a guide to help plan the roles, responsibilities, and policies
necessary to support your site collection.
Specific SharePoint permission groups were provisioned to put the governance in place for :
– Content Management & Approval Policies
– Users Access Management
– Site creation rules

18. BPOS-D FEATURE SET
BPOS-D
Business Productivity Online
Services - Dedicated
For enterprise customers who
are willing to purchase a
minimum of 5,000 seats of
SharePoint, Exchange, OCS,
CRM, etc.

19. SANDBOX SOLUTIONS – HOW TO BUILD
Visual studio .wsp file

20. SANDBOX SOLUTIONS DEPLOYMENT
Upload to solutions gallery Activate

21. SAMPLE – LIST DEPLOYMENT VIA SANDBOX SOLUTIONS,
Demo
– Visual Studio Development
– SP Designer Development Demo on o365
– o365 Site Deployment

22. THANK YOU!