We proudly present to you our Annual Report 2019/20. FOREWORD BY OUR FOUNDER: TOGETHERNESS is a big theme as I reflect upon the year - it is a journey of remembering that we achieve absolutely nothing on our own AND that we are not on our own. We must be willing to tear down the walls we have built to protect ourselves, to shed the old energy and allow curiosity to take us into new, exciting, collaborative and co-creative spaces. When we take the risk to open ourselves to the GRAND ADVENTURE we begin to experience how similar we all are - we awaken to the spirit of UBUNTU - I AM because WE ARE - and we extend ourselves into this beautiful shared experience. We meet most of our beneficiaries at a crossroad, between the dark and the light, at the far edges of their experience. We extend an invitation to them - a call to adventure - to take the leap, to step onto our life-changing platform and Awaken the Leader within. It is such a humbling experience to walk the journey next to them as they transform from deep within… UNLEASHING GREATNESS. ALL IT TAKES IS A MOMENT TO TAKE OFF ON THE RIGHT PATH…. Welcome to our Annual Report 2019/20 - I am so glad you are here ♥︎ May you enjoy our year in words and pictures. And may you feel inspired to join us in our vision… as a Shareholder in the Well-Being of our Society. with Love, Karina

1. I AM BECAUSE WE ARE
THE SMILING ONE
FOUNDATION
ANNUAL REPORT
2019 - 20
0 8 0 - 4 7 0 N P O
P B O 9 3 0 0 3 4 4 1 7

2. OUR POINT OF VIEW
YOU ARE
NOT
WHAT HAPPENS
TO YOU
WE PROVIDE ENABLING PLATFORMS
IN SOUTH AFRICAN HIGH-RISK
ENVIRONMENTS, A TEAM OF SMILING
ONE CHANGE AGENTS AND A UNIQUE
PERSONAL VALUES-BASED LEADERSHIP
PROGRAM: THE RESPONSIBLE
INDIVIDUAL™ (TRI).
….SO THAT YOU
CAN
CHAMPION YOUR CHANGE
&
ACTIVATE THE LEADER WITHIN

3. CONTENT | ANNUAL REPORT
FOREWORD By our Founder
OUR YEAR In a Blink
OUR TEAM Active 2019/20
CHANGE AGENTS IN THE MAKING SA Prisons
CHANGE AGENTS Travel Companions
Entrepreneurship
CHAMPIONS OF CHANGE SA Schools
Ravensmead High
Michausdal SSS
ARMY OF SUPPORT Our Sponsors
FINANCIAL REPORT & GOVERNANCE Board of Trustees
WE WELCOME YOUR SUPPORT Call to Action
MISSION
STATEMENT
We are deeply passionate
about people and their
development.
UMUNTU NGUMUNTU
NGABANTU
We meet people where
they are at. TOGETHER we
unlock potential.

4. FOREWORD | BY OUR FOUNDER
Dear Friends of our SmilingOne Foundation
TOGETHERNESS is a big theme as I reflect upon the year - it is a journey
of remembering that we achieve absolutely nothing on our own AND
that we are not on our own. We must be willing to tear down the walls
we have built to protect ourselves, to shed the old energy and allow
curiosity to take us into new, exciting, collaborative and co-creative
spaces. When we take the risk to open ourselves to the GRAND
ADVENTURE we begin to experience how similar we all are - we awaken
to the spirit of UBUNTU - I AM because WE ARE - and we extend
ourselves into this beautiful shared experience.
We meet most of our beneficiaries at a crossroad, between the dark and
the light, at the far edges of their experience. We extend an invitation to
them - a call to adventure - to take the leap, to step onto our life-
changing platform and Awaken the Leader within. It is such a humbling
experience to walk the journey next to them as they transform from
deep within… UNLEASHING GREATNESS.
ALL IT TAKES IS A MOMENT TO TAKE OFF ON THE RIGHT PATH….
Welcome to our Annual Report 2019/20 - I am so glad you are here ♥
May you enjoy our year in words and pictures. And may you feel inspired
to join us in our vision… as a Shareholder in the Well-Being of our
Society.
WHEN WE AWAKEN TO
A GREATER PURPOSE
AND ENERGY OF WE
IT IS DEEPLY HUMBLING
AND NOTHING LIKE
THE “I” COULD EVER
ACHIEVE.
With LOVE, KARINA

5. OUR YEAR | IN A BLINK
OUR VISION | CLARITY
Social Cohesion,
Crime Diversion &
Prevention
“We are continuously developing as a
community. We thrive on shared values,
shared challenges and equal opportunities.
We walk united in diversity, each one of us
knowing that it starts with a better ME (my
individual responsibility) for a better WE (our
shared responsibility). We are committed
and passionate about contributing to the
wellbeing of everyone in society. We build
bridges instead of walls.
WE ALL OWN A SHARE
IN THE WELL-BEING
OF OUR SOCIETY!
1 PRISON
2 CHANGE
AGENTS (PAID)
1 VOLUNTEER
20 INMATES
160 PROJECT HRS
2 SCHOOLS
3 CHANGE AGENTS (PAID)
2 VOLUNTEERS
80 STUDENTS (INTENSIFIED)
2235 STUDENTS (EXPOSURE)
2240 PROJECT HRS
4 CHANGE
AGENTS (PAID)
250
EDUCATIONAL
TRAINING HRS

6. OUR TEAM | ACTIVE 2019/20
FRANKLIN BRADLY OSCAR LUYANDA
CHANGE AGENT (10+) CHANGE AGENT (10+) CHANGE AGENT (7+) CHANGE AGENT (7+)
MASTER COACH IN TRAINING MASTER COACH IN TRAINING STUDENT COACH STUDENT COACH
CAPE TOWN, CRADOCK CAPE TOWN, MALMESBURY CAPE TOWN CAPE TOWN
YOUTH, SCHOOLS, PRISONS YOUTH, SCHOOLS & PRISON PRISON PROJECT, YOGA YOUTH, PRISON, COMMUNITY
THULANI KARINA NATHALIE CAROLINE
CHANGE AGENT (3+) FOUNDER (12+) RESEARCHER, ADMIN TRI STUDENT, CLEANING
STUDENT COACH TRAINER & COC EDUCATOR
CAPE TOWN SOUTH AFRICA CAPE TOWN CAPE TOWN
YOUTH, SCHOOLS CHANGE AGENTS SOF SOF ENTREPRENEUR PATH
OUR VALUES
CONSISTENCY
TRANSPARENCY
RELIABILITY
COMMUNICATION
OPENNESS
LOVE | CARE
RESPECT
THERE IS NOTHING
MORE ATTRACTIVE THAN
SOMEONE RADIATING
PERSONAL VAUES-BASED
LEADERSHIP

7. CHANGE AGENTS IN THE MAKING | SA PRISONS
ONE OF OUR GREATEST PRIORITIES IS TO EDUCATE MORE CHANGE AGENTS, TO BUILD A STRONG TEAM
OF RELATABLE ADULTS WHO CAN INSPIRE PERSONAL VALUES-BASED LEADERSHIP AMONGST YOUTH-AT-RISK.
By Change Agent Luyanda Msutwana
Millions live with anxiety… the illness often leads to smoking, drugs, alcohol abuse, suicides and
families that don’t get along - children get exposed to uncertainty, violence and crime every day.
Some end up joining gangs to feel a sense of belonging. You can imagine the future of the next
generation. How will they be if they live in such a society.
The whole world is facing this challenge. I used to be one of the victims of myself - of the criminal I turned into be.
I used to go in and out of prison. I had friends who were released from prison… and before long went back to
prison. The challenge of peer pressure used to control me, but now I am the one in control of my emotions. I am
in charge. I have seen the difference in me by leading by my values. It is easy for me to relate to the inmates in our
project. I am an example of change. It is possible!
By educating more Change Agents we shape a movement which will contribute meaningfully to people’s lives -
so they may perceive the challenges of life in a positive way and create opportunity out of it.
In our SmilingOne Prison Processes we plant seeds; seeds that grow and feed the souls that are lost. Our main
objective is to help the inmates understand that each and everyone of them are special and valued - irrespective
of them being in Prison.
The Responsible Individual™ (TRI) personal values-based leadership program guides them towards an
understanding of Self and challenges them to step out of their comfort zones. The journey brings them to a
crossroad, to take responsibility for their actions. They visit past experiences and begin to listen to their emotions.
Challenge becomes an opportunity for growth - challenges are there to teach us great lessons.
I have experienced those participating to become more and more curious to explore. The engagement and
commitment speaks for itself. I keep inviting them to embrace and cherish the change they are about to make.

8. Today was my last visit in Pollsmoor. I am going to miss the sessions there and the guys in the program. They have learned me so much and I really
appreciate the open and honest communication we have had.
It was a great last session and once again I learned some new things about them and we had another look back on some experiences they have had
when they were just children. Listening to these stories and their view on life has given me an understanding of how people can end up like that in
prison. I see now that the environment and the people around us while we grow up plays a big role in our lives and how it can be hard to break out of
that and change your life.
It has been such a privilege to be a part of this project and I will never forget the experiences they have given me. It is very special for me to get to
know these people and to see how we have build a relation based on trust and honesty. So thank you so much for giving me this opportunity!
VOLUNTEER
ANJA MORTENSEN
Law Student from Denmark
6 WEEKS VOLUNTEER
EXPERIENCE
JUNE 29TH - AUG 10TH 2019

9. CHANGE AGENTS | TRAVEL COMPANIONS
1. We facilitate CIRCLES OF CHANGE (COC) in highly challenged South African communities
with our personal values-based leadership program: THE RESPONSIBLE INDIVIDUAL (TRI).
2. We educate CHANGE AGENTS who facilitate dynamic COC processes within their
communities which include: prisons, families, schools, youth at risk, businesses and
organisations – in society at large.
3. Our CHANGE AGENTS are ROLE MODELS who also assist the important phase of re-
integration, reducing the recidivism rate by helping parolees to build the bridge back into
society, back home into their families and communities.
4. We are an EMPOWERMENT ARM for our beneficiaries, their families and communities. We do
not do it for them. We do it with them. ”Give a man a fish and you feed him for a day; teach a
man to fish and you feed him for a lifetime.” The COC empowers the entrepreneurial journey
of each student towards sustainable livelihood, operating in an abundant exchange.
5. We strongly believe in SUSTAINABILITY and that everything brought to a community must be
able to stay and be nurtured within the community for continuous learning and growth.
OUR VISION IN ACTION

10. CHANGE AGENTS | TRAVEL COMPANIONS
By Change
Agent Franklin Esau:
Three years ago, I moved to the Eastern Cape - embarking
on a Journey that would touch my life forever. As a SmilingOne
Change Agent, my heart and mind was already geared towards looking
for a Project when hitting the green blossomed grounds of Eastern Cape, in a
small town called Cradock.
After a while, I realized that there was a huge distance between adults and
teenagers. I wondered why. My curiosity led me to the Michausdal Senior
Secondary School.
It is special to have ignited a school project that makes SmilingOne proud…
proud to have journeyed with so many beautiful Students, Teachers,
and Parents.
Read full article in CHAMPIONS OF
CHANGE section

11. CHANGE AGENTS | ENTREPRENEURSHIP
A huge part of the Circles of Change™ coach
educational journey of a Change Agent is to spark and
develop an entrepreneurial spirit which both serves the
in-house project led by each Change Agent as well as
the life-changing projects they will give birth to and
bring to the Global Village as Conscious Community
Enablers. Two of our Change Agents have taken the big
leap…
- Marco Simons has started his own venture and
allowed his passion in sports to become the driver in
his next chapter.
- Bradly Hess has stepped into his next chapter with a
personal values-based leadership toolkit filled to the
brim. He is building muscles in the HR arena - taking
his studies into a more practical expression. On the
side he is running a small handy man business.
We thank them for their incredible contribution and
wish them all the best. May they go from strength to
strength - and as they unleash their greatness may it
ripple and touch those around them, so that also they
feel inspired to unlock their potential.
WE CONTINUE TO OFFER PAROLEE SUPPORT TO OUR SMILING ONE CHANGE AGENTS AND HELP THEM BUILD THE BRIDGE
BACK HOME INTO SOCIETY, WHILE BEING GIVEN THE OPPORTUNITY TO STRETCH THEMSELVES INTO AMAZING PROJECTS.

12. CHAMPIONS OF CHANGE| SA SCHOOLS
MICHAUSDALRAVENSMEAD
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13. CHAMPIONS OF CHANGE @MICHAUSDAL | BY FRANKLIN
(continued)
In 2018, we started our Pilot Project at the
Michausdal Senior Secondary School.
The Principal, his staff and the community
welcomed the idea of personal development for the
Students with open arms. With a great ‘pilot’ year and
really good feedback, we established a Partnership with
the School. During the same year we invited the DG
Murray Trust to support the School Project - ‘Together We
Can Do So Much More’. We had many conversations with
the potential sponsor; we refined the ‘5 Key Objectives’
for the project and developed our ‘Child Protection
Policy’. In November 2018 our application for funding
was approved and we were given green light to launch
the project officially.
As we review our year we are so appreciative of the
profound growth process it has been for all of us. It has
helped us as SmilingOne to understand factors that
contribute to student drop out; the factors that play a
role in the students disengaging from academics - their
school career - distancing from their parents and adults.
The process showed us how to best tackle the school
drop-out challenge. As per feedback from the school -
there was a significant decrease in the school drop-out
rate that year - a wonderful testimony of the impact the
Change Agents have in the school environment.
The incredible results were part of cementing the partnership we had already built with
the school in the ‘pilot’ year - we became integrated into the school’s day to day
operations.
- In daily Exposure Sessions we reached the broader community of Students. They
engaged in ‘open dialogue’, building the skill of having a dialogue. Many of the
students were not used to talking about their challenges. It is such an important skill for
them to strengthen, to become more open and share with one another. The light touch
dialogue allowed us to tackle day-to-day topics and subjects that were challenging for
them. It became a space of motivation and learning about self. It build on the bond
between students and school culture became unified - they were now understanding
each other on a different level. It also directly impacted their level of engagement in
other classes.
- Another great support muscle the students were invited to build happened in the
intensified one-one session spaces where they were asked to bring a buddy. This was in
particular for students who did not have the courage to sit in big group sessions yet.
We practiced that challenges are part of our lives - we all have them - so let us
approach them and work on them together. The buddy system brought Students closer
and formed friendships. It assisted in breaking down the vicious cycles of bullying,
teasing and gossiping, cycles which had been severely damaging for the school culture.
The changed mindset of the Students had a positive impact on School Culture.
- In our After School Club the Students became aware of “who they are”. They started to
understand that they are not their environment or circumstances, that they can rise
above it and connect to a new Self Identity. It made them more involved in their own
journey. Instead of being the victim and just another number in the statistics, they
started to champion themselves through their challenges - evolving through an inner
drive, a motivation - putting it into change. They took responsibility - they took the driver
seat in their journey.
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14. TACKLE
learner disengagement
by establishing a
nurturing and relatable
adult in a school to
facilitate intensive
personal development
with learners.
IMPROVE
school culture
through light-touch
open dialogues
with learners.
SUPPORT
family relationships
of learners who show
high risk of
dropping out.
BE ORIENTATED
to work with
children/learners
through the SmilingOne
Child Protection
Policy &
Engagement Guide.
DIVERSIFY
funding for the project
moving forward.
CHAMPIONS OF CHANGE | 5 KEY OBJECTIVES
1 2 3 4 5
RAVENSMEAD HIGH SCHOOL, CAPE TOWN & MICHAUSDAL SENIOR SECONDARY SCHOOL, CRADOCK (TWIN PROJECTS)
CLARITY
DIRECTION
FOCUS
PURPOSE
SUSTAINABILITY
PARTNERSHIPS
CREDIBILITY
PROGRESS
CONNECTION
COMMUNICATION
INVOLVEMENT
PRESENCE
SHARING
TOGETHERNESS
UNIFIED GOAL
CHAMPIONS
SELF MOTIVATION
CONFIDENCE
CLARITY
DEDICATION
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15. CHAMPIONS OF CHANGE | STORIES
Interview with Female Grade 10 Student (After School Club Participant): she shared that she has come to the program, to find ways of dealing
with her teenage issues. This has over the months improved and she admires her support from her classmates. This has also developed her
confidence and it has helped her open up and communicate more. She told me that she wasn’t an open person before and never liked talking to
others. She shared that she was also very aggressive because of the teasing at school. She said that if it wasn’t for the After School Classes she would
have dropped out of school because she felt she had no support in her challenges. She said as a girl in Michausdal Secondary School you are
always known and fit in when you engage in sex, drugs and parties. And that was not what she was into – and she never thought that she would have
a positive group at school that would approve of her idea and lifestyle. This she found in the program.
Interview with TRI Exposure Student “C”: She is one of the students who has been
changed through TRI exposure sessions. The student never talked to anyone about her
problems. She used to experience a lot of depression - it was so serious that she got
blackouts inside and outside of school. She never knew that her fathers death, was the
thing she couldn’t let go of. Until the Change Agent one day shared a story about the
meaning of death and life for him and how letting go, was something he also struggled
with. This helped the student to begin a process of accepting her own challenges.
Fortunately she was in a class where Franklin visited a lot. In this way she could absorb
more of the TRI concepts and learn to uncover her emotions. She made sure in time to
get a buddy to accompany her to see the Change Agent. In these one-on-one sessions
she learned the importance of opening up. She found ways of breathing again and a safe
space to release her hidden emotions. Two teachers who are very proud of her, share that
“C” is starting to live her life more positively and that she is no longer involved with fights.
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16. Interview with Male Student (Grade 10) | After
School Club: He is a dedicated student. He chose to
attend the programme because to him the Change
Agent’s life changing story inspired him. He was at risk of
dropping out, as he was a very rebellious child, who
found meaning in going out to parties and get drunk. He
said if it wasn’t for the Change Agent, he would have
never had the self-motivation to move on. He stayed
committed in the programme - it improved his trust,
communication, dedication and responsibility. He says
he still faces many challenges, but he has a group to fall
back on and this inspires him to be a better person.
CHAMPIONS OF CHANGE | STORIES
Our Volunteer Anja shares: I have been 6 weeks in the Project at Ravensmead High School, seeing how 'The
Responsible Individual' concept works at school. What was surprising to me, is that it works for people in
Prison, Students at High School and also for me - in my personal life, in my career which is Corporate work in
Denmark. I saw how well it works and how big of an impact it has. I have been working closely with them and
seeing how these concepts have been working in their own lives. And how big of a change they have made for
themselves, which makes me very proud of them.
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17. Teachers Mr De Reuck and Mr Lucas highlights the value they see in
the Change Agents, their presence and how they address aspects with
the Students that is changing the way the Students show up in other
classes. It is assisting them in a major way. The Teachers have all seen the
effectiveness of the Change Agent approach and understand that in
time it will lead to a big change in the school system (school culture).
Vice Principals:
Mr Taylor & Mrs Landsberg
They are so supportive of the project and the Change Agents. They both
share that SmilingOne’s approach adds a new and very important angle
in improving school culture. They like to refer Students to the After-
School Club classes, supporting and believing in the potential of the
Students. Mr Taylor is grateful for this as he in many cases is left with just
a few options to be used to address the offence of Students. The project
now serves as an intervention program at the School.
Ms Landsberg applauds the Change Agents and the TRI Program. She
believes that this is the new approach that Ravensmead High School
should invest in. The Students deal with Challenges that the Teachers
cannot get to. The Change Agents play a pivotal role in the direction that
Ravensmead High School needs. “I love the idea that the Change Agents
go to the Family houses of the Students” – Mrs Landsberg shares. “That
is where the Change Agent also gets to see deeper aspects of the
Students”.
CHAMPIONS OF CHANGE | FEEDBACK FROM TEACHERS
ZERO
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18. Interview with the family (mother and grandmother) of two of the
After-School Club students (C & A). The mother shares that she is
always happy to see the Change Agent and happy about the house
visits. She shares that “C" was a girl who liked to be on the streets and
with her friends. There was a definite lack of communication between
herself and her daughter. It made her sad and at times depressed. She
was very happy that she enrolled “C” into the program. Changes at first
were not evident but as time progressed and the house visitations
became more, she witnessed how her child became calmer and more
responsible (the grandmother also shared about this). “C”s changes
were so profound that the curiosity of her sister “A” was ignited - it
resulted in her enrolling in the program as well. With this happening
the mother observed how the family came back together as one.
“A” shares, she is happy that she is a part of something so amazing and
that she will not give up on herself. She shares that the program has
created a bond of communication between her and her sister; it had
been lost before. Now they have an open relationship and can focus
more on their school work. They help each other in many areas of their
lives. Their grandmother is thankful for the role the Change Agent is
playing in their lives. She notices just how helpful and responsible the
students have become. This has been important and created a bond of
trust with the grandmother and the students. The family appreciates
the strengthened trust, openness and platform of communication and
individual responsibility at home.
CHAMPIONS OF CHANGE | FEEDBACK FROM HOME VISITS
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19. All it takes is a moment... for many youth at risk they walk a fine line between the right and the
wrong choices... I connected with a group of boys who were bunking school... ditching the
opportunity for education... We had an honest conversation about it... what it really means to be
active in ones education and why they would choose not to invest... why they felt they weren’t
important enough to be invested in... They listened deeply... instead of blaming everyone else we
started to look inward... Actually it’s up to me to show up... it’s easy to have excuses…. They were
intrigued by the new angles on their behavior... All it takes is a moment... invest time in offering
more angles to our youth... help them expand their minds and choose their hearts... All it takes is a
moment to take off on the right path ❤ Karina
CHAMPIONS OF CHANGE | ALL IT TAKES IS A MOMENT
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20. CHAMPIONS OF CHANGE @RAVENSMEAD | BY THULANI
Gangsterism, drug abuse, teenage pregnancy
had become a huge challenge and center of
the schools' culture in South Africa – especially
in Western Cape where the gangsters had taken
over the communities. As for Ravensmead High
School, the Gangsters' popularity and behavior were rapidly
growing. With most of these students coming from low-
income households, they face life challenges that are
extremely difficult. Students have no one to talk to; it easily
leads to them becoming disruptive at School, disturbing
School Culture. Honestly, in our research we have discovered –
the rebelliousness is a big ‘cry out’ from Students seeking
attention, not knowing how to deal with their challenges.
The disruption of School Culture brought huge disconnection
between Teachers and Students, and after having facilitated
intense sessions, we realised that the Students had also
disconnected from their families and parents.
After receiving great feedback from the Principal and School
Management on our engagements the previous year, we were
happy to provide our Support and Service to the School in
2019. Our initial objective was to breach the gap between
Parents, Teachers, and Students. It grew way beyond that -
connecting Students to School Culture, Parents getting
involved in their Children’s development, and Teachers
understanding more of Students, outside their academic
commitments.
Our After School Club Program - divided into three groups from Wednesday to
Friday - had been emotional and educational, bringing the students to a level
where they connected and related into each others stories during sessions -
understanding that struggles are not just felt by one but by all.
I am grateful to Change Agent Bradly Hess for pioneering this project. He had an
amazing way to let others experience and feel the journey he had walked and the
lessons he had learnt. A special bond was created with students, the school
management and teachers as well as with our sponsor. It has been a wonderful
experience to work alongside him, especially as I had been doing my TRI studies
with him in Malmesbury Correctional Centre between 2016-2018.
I was starting to find my feet in the project - responsible for Exposure Sessions and
the admin of the project. After six months I was given the opportunity to take the
lead when Bradly departed for his personal entrepreneurial growth journey. It was
time for me to draw on my TRI Toolkit and let the Leader & Coach in me step up.
The greatest part was that the students were already familiar with my presence. The
project has helped me grow in confidence.
Together with Change Agent Franklin Esau we are now embarking on our 2nd year
of the Ravensmead School Project. SmilingOne, Ravensmead High School and the
KIRSH Family Foundation shares a common vision to develop the Students,
equipping them with a leadership toolkit to champion their change, navigate life
and learning, and pave a pathway towards a successful career.
Recently we gave a speech at a memorial service at the school. The big round of
applause from the students and teachers affirmed that we had reached the hearts
of the entire school community.
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21. THE CHANGE AGENT
THIS IS HOW WE ADDRESS
ANY CHALLENGE
IN SOUTH AFRICA
THE CHANGE AGENT
THIS IS HOW WE ADDRESS
OUR CHALLENGES
IN SOUTH AFRICA
OBJECTIVE 2020/21
WE CONTINUE TO BRING
COC EDUCATION TO SA
HIGH RISK COMMUNITIES
TO ASSIST OUR PEOPLE
IN CHAMPIONING
THEIR CHANGE

22. ARMY OF SUPPORT | OUR SPONSORS
KIRSHFAMILY
FOUNDATION
We are deeply humbled by the trust our Sponsors have shown in us and our
vision. It is a gesture we really want to live up to and show ourselves worthy of
through consistent delivery into our projects and by showcasing progress.
“In Africa we have a concept known
as UBUNTU, based upon the
recognition that we are only
people because of other people”
Nelson Rolihlahla Mandela
ENGELHORN | MORTENSEN | RUC | VARIOUS

23. Having been invited to Karina’s world and the Smiling One Foundation’s AGM 2019, I found myself being profoundly
moved by everyones testaments.
To witness the personal growth within each Change Agent and how that was being relayed over to the young people
was inspirational. Listening to the level of deprivation and extreme challenges faced by the Change Agents - as well
as the young people - and observing the depth of courage it took for each and every one of them to show up in their
own lives despite their circumstances and internal conflict was to me extremely humbling, profoundly moving and
infinitely inspirational. It left me with an unusual sense of hope. It bore testament to the fact that you really are not
what has happened to you…but let's not underestimate the amount of work, effort, commitment, courage and
support this involves. I was truly inspired by the length, depth and breadth of the SOF model and the sense of
continuity in the requirement to contribute back to society giving meaning and purpose to people’s lives. Teaching
and leading from a place that one knows and understands. I realise how this essential mirroring is of profound and
unique relevance and I see this as a crucial aspect to SOF’s set of principles. I also deeply appreciate how this extends to the South African cultural
heritage of ‘I am because we are' (Ubuntu). I am sure that holds a deep cultural resonance for each and every one of us.
I have participated in the personal development world my whole life and we introduced anger management to the UK of which we still continue to
run courses. Certainly we have run programmes within prisons and some of our facilitators continue to do so. Whilst we have worked with many
corporations, government bodies and boroughs our main focus and passion has always been and remains the general public.
It is rare for me to feel so affected by something and I think it is because SOF works with young people that left an impression. It felt like the earlier
the intervention the bigger the impact on an individual’s life. Indeed, I wished I had such an opportunity when I was growing up. So, in this way, I felt
moved to offer support to such a cause and the Trusteeship seemed a good way to be a steward of the work whilst I traverse two countries. I hope I
can offer insight, objectivity, creativity or even just a good sounding board for the other board members to explore the varying aspects of running a
foundation and I am sure things will reveal themselves as we go along where other skills can be used too.
I thank Karina Andersen and Franklin Esau for the invitation and for accepting me as a Trustee for Smiling One Foundation and I look very forward to
our journey together for what I hope will be a positive contribution to you all and consequently, the world. This is a privileged position to be in so I
am so grateful to you all for accepting me into the Smiling One Foundation. Exciting days ahead!
INTRODUCING MANUELA VIANA | BOARD OF TRUSTEES

24. GOVERNANCE | BOARD OF TRUSTEES
AS A BOARD we are accountable for our standard of governance and therefore highly
committed to ensure that we deliver what we promise. It begins with how we live our
SmilingOne Dream, walking the talk and fuelling these values into building a strong and
sustainable organisation.
FINANCIAL MANAGEMENT POLICY - the SmilingOne Foundations financial management
is done in terms of the South African Auditing Standards and audited financial statements
are available. Our external auditor HG Page (Company Practice No 964700) provide
oversight and monitoring.
QUALITY MANAGEMENT is integrated into the SmilingOne Foundations management
system. Project monitoring and evaluation is part of our total Quality Management Policy.
OUR CHANGE AGENT COMMITTEE is tasked with monitoring of all our COC projects. Each
project undergoes monthly quality assurance through comprehensive COC feedback
reports from the project as well an evaluation by the Chair of the Committee.
FRANLIN ESAU RIDWAAN ADAMS KARINA ADERSEN
FRANKLIN ESAU
SmilingOne Change Agent
Responsibility Coach
Chair Person of The SmilingOne
Change Agent Committee
KARINA ANDERSEN
SmilingOne Founder,
COC Educator & Trainer,
Author & Founder of The
Responsible Individual™ (TRI)
& Circles of Change™ (COC)
MANUELA VIANA
Co-Founder of The British
Association of Anger
Management - UK
Biodynamic Craniosacral
Practitioner
CHANGE ON OUR BOARD: We are excited to welcome Manuela Viana who is replacing Ridwaan Adams.
We say thank you to a treasured friend of our SmilingOne Foundation, we appreciate your wonderful contribution to our
board these past years. It has been a truly enriching experience. We wish you all the best as you embark on your next
chapter.

25. RAISED FUNDS: 509,650.00
SPONSORSHIPS R50,000 ABOVE
1: KIRSH FAMILY FOUNDATION R200 000.00
2: THE DG MURRAY TRUST R110 500.00
(2nd instalment of the R245 500 sponsorship)
3: J. ENGELHORN R 50 000.00
SPONSORSHIPS R5,000 ABOVE
3: A. MORTENSEN R 42 000.00
4: VARIOUS CHANGE AGENTS R 83,150.00
6: RUC R 6,600.00
7: HG Page Auditing Discount
VARIOUS OTHER DONATIONS R17,400.00
+ VOLUNTARY ACTIVITIES BY OUR FOUNDER/TRAINER
+ VOLUNTARY ACTIVITIES BY OUR CHANGE AGENTS.
EACH CHANGE AGENT ALSO MAKES A MONTHLY DONATION
INTO A BUFFER ACCOUNT TO HELP BRIDGE ANY FUNDING
GAPS (TO PROTECT INCOME OF CHANGE AGENTS).
GOVERNANCE | FINANCIAL REPORT
10%
4%
44%
37%
5%
Prison (educating Change Agents)
Change Agent Activation SA Schools DGMT
Chnage Agent Activation SA Schools KIRSH
Change Agent Activations (other)
Operational
Raised in 2019/20: R509,650.00
Expenditure 2019/20: R457,322,25
Audited Financial Statements
available upon request!
EXPENDITURE WHEEL
The SmilingOne Foundation is a Trust and registered as a non-profit
organisation established for the objective of carrying out the SmilingOne
Circles of Change™ (COC) initiative for the benefit of South African high
risk communities. The Foundation has since 2008 been echoing its impact
throughout South Africa.

26. GOVERNANCE | FINANCIAL REPORT
It has been an incredible year of progress and
‘showcasing’ what happens when we invest in
THE CHANGE AGENT. Magic takes place!
This is exactly what our report is about -
the dividends of the investment being
expressed tenfold in the many lives touched
in the process - the awakening to so much
more. The ripple continues. A life impacted
will influence many more lives positively!
And so it goes on….
Given the environment we find ourselves in -
ridden with crime - and then adding the
background of the potential Change Agent - a
life of crime - it has not been the easiest ‘case’
to prove. It is however a case that is worthy of
being given more substance to in light of the
huge impact it has on our youth! In the early
days of educating the first Change Agents we
were still collecting the data - ‘producing the
evidence’. We found these raw diamonds
inside prison, they were gradually being
polished through our Circles of Change™
Educational Engine and deployed into projects
within their high risk communities. This year
has been our 12th year of assisting in the
unlocking of potential - polishing diamonds -
each one of them has had an incredible
funding of a Twin School Project based in Cape
Town. One of our Change Agents joined in the
conversation and shared his inspiring story -
the diamond within him revealed. Thank you
KIRSH for trusting in our Change Agent
approach and partnering with us on this
important quest of providing enabling
platforms for our youth in high-risk areas so
they can develop and strengthen their
leadership toolkits and champion both their
own change and inspire change within their
communities. Diamonds are everywhere !
We humbly give thanks to J. Engelhorn,
A. Mortensen and all who have contributed
generously towards our sustainability. We
cannot do this without you.
Sustainability & Partnerships continue to be
a key focus for us. It is what allows us to
continue our groundbreaking Change Agent
work in South African high-risk communities -
breaking through the extremely debilitating
victim mentality - cultivating mindsets where
‘Challenge as Growth Opportunity’ is a guiding
principle. “I am NOT what happens to me! I
CAN Champion my Change & Activate the
Leader within.”
In Gratitude, Karina
contribution to make. This unique quality was
an important factor when the DG Murray
Trust team chose to sponsor us the 2nd time
around - this time supporting our School
Project in Cradock in the Eastern Cape. DGMT
fully bought into THE CHANGE AGENT as a
relatable adult, tasked to guide youth-at-risk
towards championing their change in a ZERO
Drop-Out Campaign. It has been an incredible
learning curve to partner once again with a
funder that challenges us in wonderful ways, to
think so much broader and bigger. Thank you
Shakira and DGMT for your great support and
guidance throughout 2019. Quality was
already a big obsession of ours - however our
conversations stretched us even further to fine-
tune our strategy in regards to project
implementation and the qualitative data we
were collecting and showcasing in our reports
(aligned to the 5 key objectives).
Partnering on a project with DGMT opened
the door for other funding possibilities. An
important area of improvement for us as a
Foundation was to diversify our funding
portfolio - this remains a strong focus.
In early 2019 we met with the KIRSH Family
Foundation to explore the opportunity for

27. #CrimePrevention
SPONSOR
A CHANGE
AGENT
IMPACTTHE FUTURE
OF OUR YOUTH
#CrimePrevention

28. WE WELCOME YOUR SUPPORT | CALL TO ACTION
THE SMILING ONE FOUNDATION NPO: Registration 080-470
PBO: 930034417
Postal address: Contact us:
PO BOX 31153 Karina: karina@smilingone.com
Tokai, 7966
Trust account: Donor Tax Deduction:
First National Bank We issue you with a Section 18A Tax
Tokai Branch 200409 Certificate enabling you to claim a
Account 6225 925 3898 deduction from your taxable income
SWIFT: FIRNZAJJ Earn BBBEE Points
Email us for our PayPal details
Follow daily updates on our Facebook Page:
www.Facebook.com/SmilingOne.TheResponsibleIndividual
HOW WOULD
YOU LIKE TO
CONTRIBUTE?
ADOPT
A PRISON PROJECT
Let us educate more
Change Agents
ADOPT
A SCHOOL PROJECT
ZERO Drop-Out
Campaign
LET US SHAPE
PROGRESS
TOGETHER