1. CURRICULUM VITAE
Add: 305, Daisy B wing,
Mobile: 9664717878 3rd
Floor, Rameshwar Soc.,
E-Mail : smitanitpol@gmail.com Laxminagar, Ghatkopar - East
Mumbai - 400075
Personal Details
Name : SMITA NITIN POL
Date of Birth : 18th
March 1985
Marital Status : Married
Languages Known : Marathi, Hindi & English.
Career Objective
To achieve high results through the use of my Experience and Knowledge towards the
success of the Company.
Strengths
• Possesses good training skill.
• Effective correspondence abilities.
• Good communicator.
• Willingness to accept the challenges, Hardworking, Honest, Punctual and open to
learning.
Academic Qualification
Bachelor of Commerce from Mumbai University ( Somaiya College of Arts &
Commerce ) Year 2005-06.
Technical Knowledge
• Diploma in Software Programming & Tally.
• Office 95 including MS Word, MS Excel.
• English Typing with a speed of 30 wpm.

2. Work Experience
o Working with Obox Solutions Pvt Ltd.
Duration: (From Jan 2015 till date)
Position: Sr. Travel Consultant.
Location : Mahape (MBP)
Company Profile
Obox solutions private limited is a self funded and debt free company. It subscribes to
the belief that “serving is not a duty but a pleasure, and the real profit should always
be measured in customer satisfaction”. Obox provides solutions and services to clients
in the healthcare, insurance, banking & financial services, life science and
pharmaceutical, retail, logistics, travel, hospitality and telecom industries.
Main Client
Star Tours Pvt. Ltd.
Key Responsibilities
• Attending Inbound as well as Outbound Calls.
• Receiving Emails from Passengers for inquiry of tours as well as from Existing
Booking Passengers.
• Receiving Emails for visa letter request, Procedure for processing visas &
Payments.
• Receiving payments and forwarding same to Accounts Department.
• Coordinating with Passengers for Per-departure and post departure calls.
• Entry of Booking and Generating booking reference number.
• Maintaining inbound and outbound data.
• Online chat with passengers from all over the world.
o Worked with Writer Corporation Pvt Ltd.
Duration : (From Dec 2010 to Aug 2012)
Position : Customer service Executive
Location : Nerul (Navi Mumbai)
Company Profile
Writer Information Management services has been at the forefront of providing
reliable, efficient and cost effective information management solutions for
Corporates for over 2 decades now. Writer Corporation offers end to end Information
Management Service covering the entire information life cycle which covers -

3. • Document collection & verification
• Record collation, indexing & bar coding
• Document scanning & imaging
• Document & media (CD, Magnetic Tapes) storage
• Digital archiving
• Records retrieval & repacking
• Secure destruction.
Key Responsibilities
• Back up of all customer sevice executives.
• Receiving mails from clients for pick up of records for storage.
• Arranging a team to pick up the records.
• Co-ordinating with client for pick up scheduling.
• Co-ordinating internally with team for scheduling.
• Receiving mails from client for retrieval of particular files.
• Processing a request in “Oneil” for retrieval.
• Co-ordinating with client for delivery address for retrieval.
• Preparing daily HFC, Insurance & General clients retrieval report.
• Preparing daily pending reports of all clients.
• Preparing daily MIS report.
o Worked with Avenues India Pvt Ltd.
Duration : (From March 2009 to Feb 2010)
Position : Compliance Executive
Location : Santacruz (Mumbai)
Company Profile
Incorporated in the year 2001, Avenues is head quartered in Mumbai, India and has
subsidiary companies and offices in USA, Singapore and China. Avenue is a
Commerce Service Provider, authorized as a Master Merchant, by Indian financial
institutions, to appoint Sub Merchants, to accept and validate Internet payments via
Credit Card, and Net banking facilities. The company provides a secure link between
your website, various Credit Card issuing institutions, acquiring Banks and the payment
gateway providers. At present, Avenue offers these payment services, exclusively for
websites owned by Indian entities only. The Avenues support and development center
is based in Mumbai, India. Avenues has three Business Units namely– Avenues
Commercial Services, Avenues Travel Industry Services and Avenues Community
Related Services.
Key Responsibilities
•Regular follow-ups with merchants for pending legal documents, approved but not
paid, registration in progress & payment details.

4. •Sending mails to merchants regarding the document list once the account of the
merchant is approved.
•Resolving the document queries of the merchant through phone calls & mails.
•Verification of received legal documents for activation of account.
•Sending mails to merchants for account up gradation.
•Handling online chat with merchant.
o Worked with Delta Services (India) Pvt Ltd.
Duration : (From April 2007 to Aug 2008)
Position : Data Editor/Analyst
Location : Prabhadevi (Mumbai)
Main Client:
Bahar Infocons Ltd.
Company Profile
Bahar Infocons is a specialist Financial Information Services company. The company
provides securities information useful for the back offices of financial intermediaries.
It processes securities administration data and corporate action information of
companies listed in stock exchanges. The Company render services to its clients by
processing the corporate data.
Key Responsibilities
• Analyzing the International Sites.
• Updating the records after analyzing the data.
• Data is analyzed and processed by putting it in the framework of defined terms
and meanings of the data.
• We define our own rules and definitions based on the type of information and data
that we receive for processing. We do not process the data taking dummy
approach. Dummy approach means merely entering what one can see of the data.
We have to read the information provided, understand it, apply the rules and
definitions for it and then make the entries of the data in the System. The data has
to be interpreted properly for which understanding skill is required.
o Worked with CSS Process Management Company Pvt. Ltd.
Duration : (From May 2006 to Feb 2007)
Position : Back Office Assistant
Location : Vashi (Navi Mumbai)
Main Client

5. 3i Infotech Limited (Formerly ICICI Infotech Limited).
Company Profile
It is a TUV certified ISO 9001:2000 Company, which provides Transaction
Processing and Back office operation, services to esteemed organizations in the field
of Investor and Depository Services. Some of the major clients include 3i Infotech
Limited handling issues of ICICI Bank Limited.
Key Responsibilities
•Handling Transfer security, Processing & Objection of ICICI Bank Limited
Shares/Bonds.
•Corresponding with Investors on subject relating to correct procedure of Transfer.
•Working knowledge of Demat processing of ICICI Shares/Bonds.
•Preparation of day-to-day Weekly, Monthly & Quarterly reports.
•Attending Email & Telephone queries related to different issues of ICICI Bank Ltd.
Achievements
• Knowledge of image based transaction processing
• Ability to interact with client companies to resolve various operational
Problem cases & Ability to work under pressure
Date :
Place:
(Smita Nitin Pol)

6. 3i Infotech Limited (Formerly ICICI Infotech Limited).
Company Profile
It is a TUV certified ISO 9001:2000 Company, which provides Transaction
Processing and Back office operation, services to esteemed organizations in the field
of Investor and Depository Services. Some of the major clients include 3i Infotech
Limited handling issues of ICICI Bank Limited.
Key Responsibilities
•Handling Transfer security, Processing & Objection of ICICI Bank Limited
Shares/Bonds.
•Corresponding with Investors on subject relating to correct procedure of Transfer.
•Working knowledge of Demat processing of ICICI Shares/Bonds.
•Preparation of day-to-day Weekly, Monthly & Quarterly reports.
•Attending Email & Telephone queries related to different issues of ICICI Bank Ltd.
Achievements
• Knowledge of image based transaction processing
• Ability to interact with client companies to resolve various operational
Problem cases & Ability to work under pressure
Date :
Place:
(Smita Nitin Pol)