Prisistatymas anglų kalba

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3. We create and promote
healthy eating habits
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4. JSC „Smulkus urmas”
About us
Currently we employ over 700 employe-
Joint Stock Company „Smulkus urmas” es. More than 600 of them are directly
is one of the leaders in the field of involved in the catering sector.
wholesale of food products and cate- We own more than 100 catering points all
ring services in the country. over Lithuania daily servicing over 13 000
visitors.
Clients of our wholesale department
amount to more than 700 companies and
organizations all over Lithuania, foodstuffs
are being supplied to more than 900 sales
points in Lithuania.
We have implemented quality manage-
ment system and follow international ISO
quality management standards.
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5. JSC „Smulkus urmas”
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6. Company‘s history
Deeply rooted business traditions
Documents of Vilnius city wholesale In 1992 Joint Stock Company „Smulkus
The first documents of company’s catering base since 1946 are preserved. urmas” was registered.
business refer to the post-war period. Back then in the capital there was only
In 1996 looking for development of
one base of the kind – „Rūta”. This was
synergetic activities the company started
the only company of the kind in the
development of catering services. The
city supplying the goods to budget ins-
first catering object – a café – was opened
titutions, which used to settle accounts
on the current territory of the Joint Stock
by other means than cash.
Company „Smulkus urmas”, where it ope-
On the basis of „Rūta” base in 1968 rates to this day.
„Smulkus urmas” store was opened.
In 2001 the company won its first ten-
The store was established with a view
der of public catering – an open contest
to supply nurseries, hospitals, Pioneer
held by Vilnius city ward to organize
camps and other institutions and orga-
catering for socially supported citizens.
nizations with foodstuffs.
In 2008 the company created and in-
In 1976 the store moved to specially
troduced to the market a catering tra-
build premises in Žvėrynas, Ukmergės
demark „Myls”, which united all com-
st. 126. The office of the company is lo-
pany provided catering services under
cated here to this day.
one trademark.
In 1990 changed the status of the com-
pany: „Smulkus urmas” store was re-
gistered as a public institution „Smul-
kus urmas”.
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7. Mission / Vision / Values
Mission Values we rely on in this business:
To win confidence of the customers • Responsibility. We take all obliga-
by supplying quality foodstuffs and tions to clients, partners, colleagues
rendering catering services answering in a responsible manner. We keep
individual expectations of every client. our promises and follow the agree-
ments.
• Attention. We consider the opinion
Vision and requests of our clients and par-
tners. We make efforts to answer
To create and promote healthy eating
their expectations by our deeds.
habits.
• Professionalism. Each work is done
professionally based on acquired
knowledge and experience. We
keep up with the situation, react to
changes and learn.
• Quality. We provide only quality ser-
vices, observe the requirements of
effective laws of the Republic of Lithu-
ania regulating hygiene of foodstuffs.
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8. Constant growth
The growth of annual turnover since 2005 (million litas)
5
56
56,8
56,8
The growth of company‘s employees since 2005
800
700
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9. Staff
People make us
significant
We greatly care about the training of
The significance of the company’s our staff. The company is constantly
services to clients is the merit of its involved in various refresher courses,
introduces the innovative HR manage-
employees. Great significance is the
ment system, takes part in various trai-
merit of valuable employees.
ning projects financed by EU Structural
funds, had also taken part in the project
of creation of student internship system
at Lithuanian Trade Enterprises sector,
organized by the Association of Lithu-
anian Trade Enterprises.
We perfectly realize that the quality of
services we provide is the merit of our In the course of the year 2010 our em-
professional and devoted staff. ployees had 21 504 hours of training in
the fields of management, customer
We constantly recruit experienced pro-
service, sales, negotiation, HR manage-
fessionals, ambitious and motivated
ment.
employees into our team. We aim for
every member of the staff to feel com- Our food technologists are constantly
fortable here, to be able to use his participating in various food shows and
experience and knowledge to contribu- contests, both domestic and internatio-
te to the common goals. nal, quite often winning them.
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10. Social responsibility
Social
projects
Only socially responsible company may
grow and pursue its goals successfully.
We’re not only one of the largest com- The company has published an edu- schools and libraries across the coun-
panies catering pre-school institutions, cational book – a fairy tale about healthy try for free while its digital version was
schools and healthcare institutions in nutrition called „The Amazing Adventu- available for all pre-school educators
Lithuania, we also are a socially respon- res of Apple and Pear”. The book was and parents. The project was supported
sible company paying great attention approved by the Ministry of Education by the Ministry of Education and Scien-
to educational activities aimed to teach and Science of the Republic of Lithu- ce of the Republic of Lithuania, Vilnius
children the basics of healthy nutrition ania, it received some great interest Public Health Center, the Centre of Hy-
and to contribute to formation of he- among children all over Lithuania. The giene, Šarūnas Marčiulionis Basketball
althy eating habits of the patients. book was distributed to elementary Academy, healthy nutrition specialists.
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11. Social responsibility
We publish and distribute various
publications for free:
• The newspaper for hospital patients
„Sveikime kartu” („Let’s recover to-
gether”), always rich with informa-
tion on appropriate nutrition and
healthy lifestyle.
• „Sveikutis” - the publication on he-
althy children nutrition. This paper
aims at preschool staff – nurseries,
administration, managers, educa-
tors of the latter. The publication
also includes a supplement with
fun educational games for the
little ones.
We also support various children edu-
cational and sport projects. We are glad
to support the projects, helping children
to form healthy eating habits, encoura-
ging them along with their parents to
take interest in healthy nutrition. The
achievements of the Rokiškis children
ice hockey club that we support make
us proud. Where possible, the compa-
ny constantly supports social groups in
actual need with food products.
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13. Wholesale and
food products supply
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14. Wholesale and food products supply
Wholesale in the
business sector
Business sector: The largest business sector custo-
mers:
• HoReCa
• Retail network Maxima
• Retail networks
• Retail network Rimi
• Individual retail outlets
• Centrinė gėrimų išparduotuvė
• Offices
• Čili network of restaurants and piz-
• Manufacturing companies
zerias
• VIP clients
• SBA concern
• Retail store network of „Smulkus
• Avia Solutions Group
urmas”
• Europa Royale Hotel
• Belmontas entertainment and recre-
ation center
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15. Wholesale and food products supply
The growth of wholesale turnover since 2005 (million litas)
36,5
36,5
6,5
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16. Wholesale and food products supply
Food
State institutions of the Repu- Municipal administrations:
blic of Lithuania:
• Administrations of Vilnius, Kėdainiai,
products
• The Parliament of the Republic of Akmenė, Anykščiai
Lithuania
Health care institutions:
supply in
• National Audit Office of Lithuania
• The Ministry of Agriculture of the • Santariškės Clinics of Vilnius Univer-
Republic of Lithuania sity Hospital
the public • The Ministry of Economy of the
Republic of Lithuania
•
•
Vilnius University Emergency Hospital
Vilnius Maternity Hospital
sector •
•
Police departments of individual
Lithuanian cities and regions
National Armed Forces
•
•
Vilnius Center for Addictive Disorders
Vilnius Sapiega Hospital
• Kėdainiai, Kuršėnai, Raseiniai hospitals
• Bank of Lithuania
• Šiauliai Hospital
Educational institutions:
Public sector: State owned companies:
• State institutions of the Republic of • Schools of Vilnius city and the
• Vilnius International Airport
Lithuania region
• Ignalina Nuclear Power Plant
• State organizations and companies • Schools of Kėdainiai city and the
• JSC „Visagino linija” region
• Municipal administrations
• JSC „Vilniaus energija” • Schools of Naujoji Akmenė region
• Health care institutions
• Schools of Šilutė region
• Educational institutions
• Schools and pre-school educatio-
nal institutions of Alytus region
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17. Wholesale and food products supply
Suppliers
As the wholesaler and supplier our
company cooperates with more than
200 companies in Lithuania and abroad.
One of our primary concerns is that only
quality goods are delivered to our clients.
For us as for a company catering more
than 100 objects and seeking to ensure
perfect process of production, logistics and
object management it is very important to
collaborate with reliable and experienced
business partners. Therefore we carefully
select wholesale suppliers we work with.
Supplier selection criteria:
• Quality of products
• Customer demand of the products
• Supplier’s reliability
• Financial and other cooperation con-
ditions
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18. Wholesale and food products supply
Warehouses and transport
One of the most important logistics
functions of a company involved in food
products sector is quality control during
warehousing and transportation of go-
ods. Therefore we pay a lot of attention
to strict observation of requirements and
procedures of hygiene norms regulating
technical and material conditions.
We guarantee relevant temperature, hu-
midity, pressure and any other required
storage conditions, which may be pro-
vided only in special purpose properly
equipped warehouses.
Main warehouses of the company are lo-
cated at the address Ukmergės st. 126 in
Vilnius. Every morning several thousand
products travel to our clients to different
cities from here. For that we need more
than 40 trucks and lorries.
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19. Wholesale and food products supply
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21. Catering services
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22. Catering services
Factors,
determining quality catering
organisation process
1. Taste factor
Every dish tells us both about crea-
2. Products used in production tivity of the person who – made it
process and operation of the entire catering
3. Quality management system system.
Taste factor or taste creative group Creative group responsible for the dishes
Creation of dishes is a process deman- consists of professional food technolo-
ding a lot of knowledge, experience gists and chief cooks, who have collec-
and creativity. The dishes cooked by ted their long experience in the catering
our company are tasted by very diffe- sector. Periodically we also invite famous
rent clients: hospital patients, aircraft consultants to assist us, we cooperate
passengers, restaurant visitors pea- with nutritionists, dieticians, and experts
cefully conversing in cosy environ- from Public Health Centre and other spe-
ment, and etc. cialists from the catering sector.
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23. Catering services
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24. Catering services
Products used in production pro- Standard ISO 9001, Environment Mana-
cess gement System ISO 14001, Food Safety
Management System ISO 22000 and
We choose only reliable business par-
Occupational Health and Safety Manage-
tners and together with them we aim
ment System OHSAS 18001. The compa-
to guarantee that products do not loo-
ny has also an issued „EKOagros” certifi-
se their nutritional value and aesthe-
cate, proving the use of organic products
tic looks on the way from the place of
for public catering services.
their origin to the diner’s plate.
Fresh ingredients of the highest quali-
ty are a taste guarantee of our dishes.
Quality management system
Our business area commits us to care
about quality of provided services and
products even more than in other busi-
ness areas, thus we have introduced qu-
ality management control system, which
we constantly improve. The system in-
cludes work with suppliers, employe-
es, organization of processes ensuring
quality in the company, client relations
management, other preventive measu-
res. There are four international ISO stan-
dards introduced: Quality Management
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25. Catering services
The growth of turnover of catering services since 2005 (million litas)
20,3
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26. Catering services / Trademark „Smulkus urmas”
Hospital catering
We render catering services for pa- Our menus compiled for medical and
tients and staff in hospitals and health health care institutions comply with
care institutions all over Lithuania. healthy nutrition and dietary treatment
requirements.
Health is the best wealth. Therefore,
we take into consideration the health
status of patients, the diet prescribed
by the doctor and other important Why is it beneficial to entrust ca-
requirements while providing catering
tering to us?
services in hospitals.
• Investments. We invest in renova-
tion of production facilities and tech-
We care for patients’ health and give
nological equipment.
preference to organic products, introdu-
• Professionalism. We are professio-
ce technological innovations in order to
nals in the field of hospital catering.
serve cooked meal properly, ensuring its
We perfectly grasp the peculiarities
nutrient-enrichment and well-balance. of this field and understand very
well that food makes a part of pa-
tient’s treatment.
In patient catering organization the pri-
mary attention is paid to food safety: • A possibility to offer organic me-
raw materials, safe manufacturing pro- als. We have a certificate issued
cess and proper serving to a patient. by a public institution „EKOagros”
enabling us to render organic cate-
We have collected very valuable expe-
ring services.
rience in organization of a healthy diet.
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27. Catering services / Trademark „Smulkus urmas”
The Major Clients:
• Santariškės Clinics of Vilnius Univer-
sity Hospital
• Vilnius University Emergency Hospital
• Vilnius Maternity Hospital
• Vilnius Center for Addictive Disorders
• Vilnius Sapiega Hospital
• Kėdainiai, Kuršėnai, Raseiniai hospitals
• Šiauliai Hospital
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28. Catering services / Trademark „Smulkus urmas”
School and Pre-school catering
We organize catering for pre-school and Why is it beneficial to entrust ca-
Eating habits and attitude towards the school pupils and employees of educatio- tering to us?
food, which are engrained yet in the nal establishments all over Lithuania.
• We suggest a proper menu fully
childhood, remain for the whole life. Healthy nutrition has a great impact on satisfying the child’s daily needs.
physical and mental development, im- We strictly observe the recommen-
munity system, working efficiency of a dations and requirements given by
child. nutritionists on principles of chil-
The food we supply is well-balanced, dren’s menu compilation.
healthy and varied. We guarantee that • Investments. We invest in reno-
catering complies with all the require- vation of production facilities and
ments of health standards and other technological equipment.
legal acts in force, that our food menus
• Employees. After evaluation of the
are compiled considering the recom-
situation we train and hire the cooks
mended foodstuffs groups and daily
previously employed at this place.
amounts of nutrients and energy requi-
red for a child. • We offer competitive prices. We our-
selves supply foodstuffs and provide
catering services, and this enables
us to suggest a favourable price to a
client.
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29. Catering services / Trademark „Smulkus urmas”
The Major Clients:
• Schools in Vilnius city and the region
• Schools in Kėdainiai city and the region
• Schools in Naujoji Akmenė region
• Schools in Šilutė region
• Schools and pre-school educational
institutions in Alytus region
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31. About „Myls”
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32. Catering services / „Myls” brand
About „Myls”
In 2008 our company created and intro-
duced to the market the „Myls” brand,
which joined the catering services pro-
vided by the company in the business
sector.
We manage a network of cafes „Myls in
tempo”, organize employees service of
the biggest Lithuanian enterprises, come
forward with banquets organization
service „Myls banquet” and organize
onboard catering „Myls aero”.
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33. Catering services / „Myls” brand
Client Service Standard
In order to improve the quality of pro-
vided services on a constant base we
have introduced and implemented the
Client Service Standard, which is inten-
ded to ensure that our client is served
in a prompt and qualitative manner. We
motivate our employees to consider
clients expectations and wishes with
more responsibility and solve potenti-
al difficulties and troubles in a prompt
manner.
Client Service Standard clearly de-
fines the culture of communication
with a client, describes behavioural
norms based on the „Myls” brand
values, which are followed by every
employee of our company.
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34. „Myls” concepts
A network
of cafes
We manage a network of cafes „Myls
in tempo” rendering employee catering
service in the state enterprises in Vil-
nius, Mažeikiai and Visaginas.
We are oriented towards a client sa-
ving his/her time. Visitors of „Myls in
tempo” cafes are the employees of
certain enterprises dining during wor-
king hours as well as other hungry citi-
zens (depending on café’s location).
The mission of a café is to quickly and
tastily feed the client at a reasonable
price.
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35. „Myls” concepts
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36. „Myls” concepts
Employee catering
We provide employee catering services Why is it beneficial to entrust ca- been previously employed at the
for big companies all over Lithuania. tering to us? target object.
This service is widely spread in Europe-
• Budget and time saving. Having
an countries. • Investments. Having evaluated a entrusted organization of catering
Employee catering may be implemen- need and contract duration we in- services to us you save up finan-
ted by means of one of the two pos- vest into renovation of production cial and time expenditures related
sible options: already cooked meal in premises and technological equi- to administration of catering.
special equipment is delivered to com- pment.
pany premises or the meal is cooked in • Maintenance. During the contract
a cafe or canteen where the catering validity time we implement main-
service is being rendered. tenance of premises and technolo-
gical equipment.
• Flexibility and adaptation to indi-
vidual client’s needs. We can cook
Employee catering saves up the staff the food or deliver it from the ne-
time and expenditures, moreover, it arest production base.
enhances motivation and work effici- • Employees. Having evaluated the
ency of employees. situation we train and hire a part
of kitchen employees, who had
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37. „Myls” concepts
The Major Clients:
• ORLEN Lietuva
• Ignalina Nuclear Power Plant
• JSC „Vilniaus energija”
• JSC „Visagino linija“
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38. „Myls” concepts
Event eating
services
Our employees serve the events
of different occasions: from offsite
protocol government sessions to
occasional dinners, banquets and
standing buffets.
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39. „Myls“ koncepcijos
We organize:
• Banquets
• Standing buffets
• Occasional dinners
• Coffee breaks
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40. „Myls” concepts
Menu of „Myls banquet” meals is com-
posed by well-known food techno-
logists with long work experience in
prestigious state restaurants and cafes,
the taste of the dishes created by them
astonishes many who get to try it. Wai-
ters and other staff members observe
the Client Service Standard accepted
by „Smulkus urmas UAB”, the require-
ments of which correspond to etiquet-
te standards common in Lithuania.
The greatest organized official re-
ceptions:
Our provided banquet organization servi-
ces were deeply appreciated by the chair-
man of the Seimas (Parliament) of the
Republic of Lithuania at the time, Arūnas
Valinskas. The company was awarded
with an Appreciation certificate for high-
level quality catering services provided for
politicians during the international ESBO
conference. Moreover, catering services
provided by the company in organization
of celebration events of 20 years of Lithu-
anian Independence were greatly appre-
ciated by the Chancellor of the Seimas of
the Republic of Lithuania Jonas Milerius,
he also expressed his gratitude.
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41. „Myls” concepts
We organize: Why is it beneficial to cooperate
• Company or organization events in with us?
own or client specified premises.
• Banquet menu composed by pro-
We cook and deliver the food accor-
fessional chefs.
ding to previously agreed menu,
take care of proper table setting, • Professional and experienced
dishware and other accessories. service staff.
• VIP events. We cook and deliver • Modern table layout and unique
the food for special occasions – an- food delivery.
niversaries, signing of an important • Time and budget saving. Having
contract, business center openings entrusted catering services to us
or other special business events. you save up financial and time
• Family gatherings in own or client expenditures related to catering
specified premises. We arrange administration.
birthday parties (for children and • Flexibility and prompt reaction to
adults), weddings, christening par- changes. We can serve banquets
ties or other family celebrations. from ten up to several thousand
• Coffee breaks of companies and guests.
organizations during seminars,
training and lectures. We provide
canapé, fruit and sweets, coffee, tea
and cold drinks.
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42. „Myls” concepts
Onboard
catering
We serve the meals onboard. Our clients
are passengers of airlines and private Professional equipment of accredited vidual needs. For instance, „Myls aero“
jets as well as the crew. European manufacturers, modern offers its passengers vegetarian and
We are in constant search of possibi- children’s menu.
production methods and experienced
lities and means which would make
team of skilled employees enables
the flight service more meaningful and
us to offer more than 3000 food pac- Levels of „Myls aero” catering
exclusive and provide more comfort
kages every day during the flight. service:
to a flying passenger by serving qua-
lity meals, offering wide range of go- • Business class catering;
ods in our Sky Shop and selection of • Premium class catering;
entertainment and occupation during Onboard catering service „Myls aero“ is
rendered to passengers of all classes. • Economy class catering;
long flights. We gain the trust of our
partners substituting simple communi- Apart from regular packages for pas- • Other types of catering (vegeta-
cation with partnership. sengers we offer meals to meet indi- rian, seafood, children’s menu).
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43. „Myls” concepts
Why is it beneficial to coope- The Major Clients are:
rate with us?
• „Small Planet Airlines”
• Investments. The production
• „ Wizz Air”
base. We own a newly equipped,
• „Classic Jet”
modern production base ensuring
up to date onboard food delivery
process. We invest in renovation and
maintenance of our production fa-
cilities, technologic equipment and
special transport. Moreover, we take
an interest in modern tendencies.
• We offer a complex of synergetic
services. We organize Sky Menu ca-
tering, sell the goods onboard in the
Sky Shop, and offer extra entertain-
ment and other activities for longer
flight passengers.
• Budget and time savings. Having
entrusted organization of catering
service to us you will reduce finan-
cial expenses and time required for
administration of catering.
• Flexibility and prompt reaction to
changes. This ensures satisfaction and
pleasant flight for a passenger. We can
organize passenger and aircraft crew
catering within several hours.
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