3. Operations imperatives
Multi network
logistics
Infrastructure
Object identity &
industrial sorting
Recipient driven
delivery
Event driven
steering over the
logistical chain
••Multi-network capabilities
••Increase parcels collect and outlet
points
••Network rotation: interchange across
chains
••Warehousing and fulfilment services
••Optimization of E2E logistics
••Integration of different types of
logistics
••Redesign and automation of sorting
and preparation
••Unique identifier for logistic pieces
••Track & trace of logistic pieces and/or
segments
••Redesign of locations for collection
••Planning and monitoring of
resources: cars, work force, logistical
equipment
••Leveraging the information of the
industrial process
••Event driven and predictive planning
••7x24 hours, real time driven
••Receiver specifies method, time and
place of delivery
••Flexibility in delivery
••Mobile support for and
communication with delivery agents
4. Business Canvas of PostNL and innovation area’s
Customer
Insight
Customer
Interaction
Supply
Chain
Operations
Supply Chain Operations
Supply Chain Operations
Logistics Information
Infrastructure
Last Mile
Distribution
Customer
Interaction
Back
Office
Back
Office
Connected
Workforce
Product
& Pricing
Customer
Insight
Logistics
Information
Infrastruc-
ture
IT Driven
Innovation
5. Innovation domains are translated into functional areas for target situation 2017
This is the architectural design of PostNL
Marketing & Sales
Operations
Business support
6. All domains are translated into Capability maps - example of Operations
‘A capability is something we need to be able to do, to fullfill a customer demand’
One
product
and
price
model
Knowledg
eand
knowledg
etransfer
Logist
ics
mana
geme
nt
Routin
g
across
netwo
rks
Plan
ning
the
suppl
y
chain
Dyna
mic
delive
ry
Communi
catingwith
deliverer
One
brand
experi
ence
Return
s and
packin
g
Exchan
ge of
operatio
nal data
Rec
eiver
drive
n
deliv
ery
Process
monitorin
g
Couplin
g and
uncoupli
ng
partners
7. Three key functions within IT
1-5years0-1years
Servic
Business
IT
Execute Change
• Top down by line management
Renew IT
• Service Design
• Project portfolio manager
• Business Consultant
• IT Consultant
• Program manager
Operate IT Services
• Service manager
• Test manager
• Release manager
• Contract manager
• IT controller
• Asset manager
Operate Business Process
• Line manager
• Process owner
• Key User
• End User
EffectivenessExplore
Improve and maintain IT Services
• Project manager
• Business Analyst
• Functional analysis
• Change manager
• Application/Infrastructure consultant
• Functional Support
• Data analyst ExploitEfficiency
Directing IT
• CIO
• Information Strategist
• Service Portfolio manager
• Architect
Direct the Business
Innovate
• Executive committee
• Directors
• CIO
Strategic Change
Demand Operate
8. IT organization to realize strategy
Strategic Change
Director
BoM
IT Director
Logistic Solutions
IT Director
Support functions
IT Director
Mail Commerce
IT Operations
CIO
IT Director
Mail Production
IT Director
Parcels
Change Run
Demand
IT Director
International Mail/
Spring
9. Future of employment in logistics
data, internet of things, machine learning, mobile robotics, autonomous cars, drones, p2p business
models, sharing economy, mobility, social networks, cloud computing, process redesign,
standardization, track&trace, planning algorithms and all other algorithms
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