Application availability is a must have. Even if everything is fine from the hardware, server, and app component perspective, there can still be service interruptions. Don’t worry what lies in wait, get out in front of application issues with a comprehensive view. Attend this webinar and: Find out how to increase application performance and availability with 360° monitoring Learn how to quickly and easily set up business service views : monitor, alert, and report on key applications and their underlying delivery components Find out how to quickly determine root cause when issues occur Learn how to determine the actual ROI of application monitoring of all kinds: internal, external, SaaS Ask best practice questions, and learn how you can optimize your environment See SolarWinds customers’ favorite server & application monitoring products in action

1. Ensure Application Uptime with 360o
Performance Monitoring
• SolarWinds® Strategy Webcast
Copyright © 2012, SolarWinds Worldwide, LLC. All rights reserved.

2. Today’s Session
 Hosts
» Brandon Shopp – Product Management
» Michael Bussey – Sales Engineer
®
Are you Certified?

3. Agenda
 Introductions & Housekeeping
 Application Monitoring Evolution
 The Transition to 360o Monitoring
 Business Dependencies in the Network
 A Look at ROI
 Summary and Q&A

4. What Applications Used to Look Like
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5. How We Used To Manage Applications
Network is up

6. What They Look Like Today
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7. 360o Application Management
Server/Virtual Server Resources
+ Processes
+ Services
+ User Experience Monitors
+ Transaction Monitors
= 360o Management

8. 360o Application Management
 Business Management Hierarchy
» Infrastructure – Supports the Ability to Share Applications
» Applications – Make Transactions Possible
» Transactions - Automate Business Transactions

9. Three Layer Organizational Model
 How does this model help us?
» The hierarchy helps organize the dependencies.
» Data from each layer yields different information about the system as a
whole.
» Infrastructure Monitoring
• SNMP, ICMP.
• If infrastructure is “down”, everything is down.
• If it is “up”, applications and transactions may be working.
» Application Monitoring
• SNMP, WMI type monitoring for processes, services, exe’s, etc.
• If Applications are “up”, infrastructure is “up” and transactions may be functioning.
» Transaction Monitoring
• Testing actual steps of transactions just as a use would.
• If transactions are “up”, all lower layers are “up”.
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10. An Approach to ROI Calculation
 Impact of Downtime Calculation for Sales Transactions
» R = Hourly Revenue generated by Application
» P = Number of People Using the Application
» A = Average Percentage of Impact
» C = Fully Burdened Employee Cost per Hour
» T = Event Duration
» Downtime Cost = (P+R) x A x T x C

11. Let’s See this Thing Live!

12. Additional Resources
 thwack® Forums
http://thwack.solarwinds.com/community/application-and-server_tht/server-and-application-monitor
 Product Pages
http://www.solarwinds.com/application-server-management-software.aspx
Content will be posted on SlideShare™ and a link to the recording
will be emailed to all registrants.

13. © 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.