Government and Education Webinar: Technical Update and Demo of New Features

1@solarwinds
Technical Update and Demo of
New Features
Government and Education Webinar
June 18, 2020

2@solarwinds
Speaker Introduction
© 2020 SolarWinds Worldwide, LLC. All rights reserved.
Michael McDowell
Senior Sales Engineer
michael.mcdowell@solarwinds.com
703.386.2616 (office)

3@solarwinds
Agenda
• Overview
• SolarWinds 2020.2 release updates
• Application performance
management
• Network management
• Infrastructure management
• Service desk management
• IT security
• Orion® Platform
• Demonstrations
• Additional resources
• Q&A

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Hybrid IT Is Causing Issues
By the numbers
$5,600 per minute is
the average cost of IT
issues for a company
Typical enterprise
IT organization
spends 29% of IT’s
time
$2.5M
annually to
determine
root cause of
application
performance
issues
New infrastructures and edge networking
require a different approach to
troubleshooting performance issues
Distributed hybrid-cloud applications are
difficult to troubleshoot
Growing use of SaaS applications put a strain
on IT monitoring resources - traditional
tools don’t cut it.
Organizations are looking for cost-saving
and agility as they lift-and-shift databases
to the cloud
Lack of visibility into Azure and AWS assets
and services has a cost

5@solarwinds© 2020 SolarWinds Worldwide, LLC. All rights reserved.
What We Focused On for This Release
Highlight roadmap
How can we help bring together
ops and dev teams as they work
to build better apps for internal
and front facing customers.
What would they need in an
APM solution?
What can we do to help you
monitor and innovate how you
troubleshoot new application
technologies, new
infrastructures, and cloud
issues?
As you migrate to the cloud,
how can we help you track
assets, understand
performance across
environments, and ensure apps
and assets are safe while
trusting partners to help
manage parts of your business
across your infrastructure?

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What Is SolarWinds ITOM?
IT Operations Management. Simplified.
IT Ops
On-Premises Public Cloud
Service Management
IT
Security
Database Performance Management
Network Management
Infrastructure Management
IT Security
DevOps
Private Cloud
Wherever IT
sits
All things IT Whoever
manages IT
performance
Application Performance Management

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Application Performance
Management
Server & Application Monitor (SAM), AppOptics™, Web Performance Monitor (WPM), and Pingdom®

SAM
PROBLEM SOLVED
• SAM allows a better understand of your
applications and expands visibility on the
cloud, thus reducing typical shadow IT
issues
• SAM simplifies the monitoring of AWS
and Azure assets, once credentials are
provided, SAM provides a wizard-based
utility to identify VMs instances in the
cloud
FEATURES
Enhanced OOB templates for SaaS
applications, including Office 365, to
complete existing IaaS/PaaS templates

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AppOptics
FEATURES
App service topology mapping: visualize
bottlenecks
New trace summary automatically evaluates
and pinpoints where app is spending its time
PROBLEM SOLVED
• Applications are complex and by
providing topology mapping and
tracing, you can gain a deeper
understanding of how the app
performs and where in the application
stack to focus on to fix hard-to-find
issues

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WPM and Pingdom
PROBLEM SOLVED
• Choose which option is best, SaaS or
perpetual license
FEATURES
Now use the same recorder

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Software-Defined Everything

12@solarwinds 12@solarwinds© 2020 SolarWinds Worldwide, LLC. All rights reserved.
Software-
Defined
Everything
What’s
the
Problem?
Impact
by the
Numbers
Emerging Problems
How does your perspective compare?

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Network Management
Network Performance Monitor (NPM), NetFlow Traffic Analyzer (NTA), and User Device Tracker (UDT)

NPM
PROBLEM SOLVED
• Azure visibility allows you
to troubleshoot VPN issues by
providing a clear picture of both sides
of the connection
• Correlate Cisco ACI SDN infrastructure
for troubleshooting
FEATURES
• NPM adds visibility into Azure Network
Gateways
• The PerfStack™ dashboard shows Cisco
ACI SDN infrastructure performance

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NTA
FEATURES
NTA provides visibility into IPFIX NetFlow
data from VMware vSphere distributed
switches, allowing filtering of east-west
traffic on specific hypervisors
PROBLEM SOLVED
• As workloads move within data centers or
to public clouds, new visibility helps IT
understand app and VM relationships to
optimize throughput and minimize latency
• Filtering east-west traffic on specific
hypervisors helps IT pros avoid service
impacts when moving workloads

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UDT Expands SD-WAN
Capabilities
PROBLEM SOLVED
• Remote visibility of devices directly
connected at the WAN edge - closing
visibility gap
• Port history and monitoring for centrally
located operations teams improving
operations and performance analysis.
FEATURES
• UDT Viptela vEdge support, which
provides visibility of devices directly
connected at the WAN edge

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Infrastructure Management
Virtualization Manager (VMAN), Service Desk, SAM, and Database Performance
Analyzer (DPA)

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VMAN and Nutanix
FEATURES
• New HCI/SDDC support in VMAN for
Nutanix
• VMAN 2020.2 adds support for Nutanix
Acropolis Hypervisor (AHV) performance
monitoring
PROBLEM SOLVED
• Bringing together virtualized and HCI
monitoring, eliminating the need for
separate tools, reducing software license
costs, and improving IT productivity

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Expanding Azure and AWS

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SolarWinds Products Work With AZURE and AWS
SolarWinds currently has all Orion Platform products
in the Azure marketplace
SolarWinds now has all Orion Platform products
in the AWS marketplace

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Service Desk Expands Azure
and AWS Support
FEATURES
• CMDB visualization for hybrid clouds
• AWS asset discovery
PROBLEM SOLVED
• New visibility into Azure and AWS assets
and services reduces costs and minimizes
the impact to services
• Understanding your cloud assets and
creating a uniform CMDB visualization
across public and private clouds reduced
costs and improves service uptime

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SAM Expands Cloud
Visibility
FEATURES
• API poller: customized monitoring of
apps/infra via API for hybrid clouds
(AWS, Azure, GCP)
• SAM enhances Azure and AWS
performance and availability monitoring
PROBLEM SOLVED
• Simplifies troubleshooting of
infrastructure/apps on AWS and Azure
• SAM and SSD leverage Orion Platform
integration to accelerate collaboration
between systems admins and service
desk owners

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DPA and Postgres DB
FEATURES
• Complete Azure and AWS coverage
• Azure Database for PostgreSQL
• Amazon RDS for PostgreSQL
• Amazon Aurora for PostgreSQL
• Flexible implementation options
• The only PostgreSQL solution with
machine learning anomaly detection
PROBLEM SOLVED
• Postgres support extends DPA’s in-depth
performance analysis to pinpoint issues
for AWS and Azure
• Complete end-to-everything monitoring
with Orion Platform integration providing
a full-stack view into Azure and AWS
Postgres databases

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IT Security
Server Configuration Monitor (SCM), Access Rights Manager (ARM), and Security Event Manager (SEM)

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SCM Spot DB Breaches
PROBLEM SOLVED
• SCM adds enhanced capabilities to
monitor your DB for unauthorized
changes and sends alert to SEM to
investigate a potential breach
FEATURES
• Server Configuration Monitor adds
enhanced capabilities to monitor your DB
for unauthorized changes and sends alert
to SEM

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ARM
PROBLEM SOLVED
• New visibility into Azure and AWS assets
and services reduces costs and minimizes
the impact to services due to
configuration changes; advances in
security protect important cloud assets
FEATURES
• Security capabilities for Office 365 and
Microsoft Teams to manage and secure
access
• Enhanced Azure AD monitoring provide
security in public cloud instances and
between on-prem and cloud

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SEM
PROBLEM SOLVED
• Enhanced, user-friendly HTML5 interface
allows for more simplified visibility and
better ease of use
• More insights to managing database
storage and adjusting your data retention
settings
FEATURES
• The analyze historical data (formerly nDepth)
feature presents an updated user experience
to simplify searches for key historical data
involving your network events
• SEM introduces a new data indicator to the
KPI widget that displays the age of the oldest
stored event in your database

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Other 2020.2 Release Details
Log Analyzer Network Configuration Manager
• Firmware upgrade
improvements
• Flat log file ingestion
VoIP & Network Quality Manager
• Monitor IP SLA operations
from your Cisco Nexus
switches
Enterprise Operations Console
• Orion Maps support
Storage Resource Monitor
• Hardware health monitoring for
NetApp 7-Mode
• Extended controller support for Dell
EMC VNX/CLARiiON arrays

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Orion Platform
Performance enhancements, maps, and simplified upgrades

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Time is money
Performance and Capacity Improvements
SCALABILITY
- MAPS -
TIME TRAVELDASHBOARD
PEFORMANCE
• Scale to up to 1 million
elements per instance
with NPM.
• For SAM components
the limit is increased to
be 550,000 components
per SAM installation.
• Login page – faster (eliminated
cold-start)
• Summary view optimisation – quicker
load.
• Active alerts – 67% faster
35%
96%

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SolarWinds Upgrade Resources Upgrade Items to Consider
 What version are you looking to
upgrade from/to?
 Have you upgraded the product
before and are you aware of the
pre-flight checks to run to increase
your chances of success?
 Are you aware of our
documentation and Success Center
and the other upgrade resources
we have available?
What’s New
• Improved scalability
• Staged upgrades
• Pre-staging upgrades
• Upgrade plan reports
• Automating upgrades via Orion
SDK
• Platform support
• MS SQL Express
• MS SQL 2012
• MS Windows 2012 Support
Key Benefits of Upgrading
• Better performance
• Greater security and stability
• New features
• Optimised for our latest technologies
Working to keep you up to date

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DEMO

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ARM Office 365 and Microsoft Teams Support

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Service Desk CMDB Visualization

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Release Resources
New at SolarWinds
Includes platform and product release summaries with links
to updated release notes for all 2020.2 releases
NPM Upgrade Resource Center
SolarWinds Academy
Product blog: Orion Platform 2020.2 and its modules
Orion 2020.2 Release Notes
Let us know how we can help you

36@solarwinds
Q&A
Call government or education
sales:
877.946.3751
Contact federal sales:
federalsales@solarwinds.com
Contact state and local
government sales:
governmentsales@solarwinds.com
Contact education sales:
educationsales@solarwinds.com

37@solarwinds
THANK
YOU

38@solarwinds
Contact Us
• Visit our THWACK® government group: http://thwack.com/government
• Watch a short demo video: http://demo.solarwinds.com/sedemo/
• Download a free trial: http://www.solarwinds.com/downloads/
• Visit our government website: http://www.solarwinds.com/government
• Call government sales: 877.946.3751
• Email SolarWinds federal government sales: federalsales@solarwinds.com
• Email SolarWinds state and local government sales: governmentsales@solarwinds.com
• Email SolarWinds education sales: educationsales@solarwinds.com
• Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds-government
Let us know how we can help you

39@solarwinds
The SolarWinds, SolarWinds & Design, Orion, and THWACK
trademarks are the exclusive property of SolarWinds Worldwide,
LLC or its affiliates, are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration
in other countries. All other SolarWinds trademarks, service
marks, and logos may be common law marks or are registered or
pending registration. All other trademarks mentioned herein are
used for identification purposes only and are trademarks of (and
may be registered trademarks) of their respective companies.

Government and Education Webinar: Technical Update and Demo of New Features

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