Join Senior Product Manager, Michal Hrncirik as he shows you how to use Cisco® Call Manager quality records and Cisco® IP SLA technology to go right from the phone extension to the point of the problem. This session will demonstrate how to search call detail records and correlate with synthetic and continuous quality testing of your network with no new hardware devices.

1. SolarWinds
Troubleshooting Cisco® VoIP Quality Best Practices
Michal Hrncirik, Product Manager
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

2. A Few Notes about Today’s Session
» Today’s content will cover: Troubleshooting
Cisco VoIP Call Quality
 We’ll also show integration features with
SolarWinds Network Performance Monitor
» Ask questions!!!
 No attendee left behind
 Don’t wait until the end—ask questions using the
chat box and we’ll do our best to cover them all
» Today’s session is being recorded and will be
available at:
 solarwinds.com
 slideshare.com
Michal Hrncirik,
Product Manager,
SolarWinds
Brad Hale,
Product Marketing,
SolarWinds
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

3. VNQM Aids in Troubleshooting VoIP problems!
vs
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© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

4. VoIP Engineer’s Playground
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
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Cisco gear Cisco gear

5. Typical VoIP Troubleshooting Scenarios
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 Can’t connect, echo, or voice is breaking up!
 IT needs to see VoIP quality metrics from the specific call
 Correlate call details with underlying network performance to
troubleshoot
 Find problematic network device or configuration problem
User complaints
about poor call
quality
 Network must always be ready for normal quality VoIP call
 Pro-active alerting in a case of VoIP related networking issues
 Do not stress current network too much but secure 24/7/365
automated monitoring
VoIP engineer needs
to ensure high
quality VoIP
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

6. VoIP & Network Quality Manager Overview
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• Monitors and helps troubleshoot REAL Cisco VoIP performance and quality
• Monitors capacity of Cisco MGCP gateways
• Automatic monitoring of WAN performance between sites
• Available as a stand-alone product or module of SolarWinds Orion® platform
products
• Very fast setup—ready to monitor your VoIP in less than 30 minutes
• Do not operate any changes—listen only mode for VoIP devices
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

7. VNQM as Part of SolarWinds Orion Platform
© 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
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Scalability and High Availability
SolarWinds Additional Polling Engines, Web Server & Fail Over Engine
Config & Change
Management
SolarWinds
Network
Configuration
Manager (NCM)
IP Address
Management
SolarWinds IP
Address
Manager
(IPAM)
Device Tracking
SolarWinds User
Device Tracker
(UDT)
VoIP & WAN
Monitoring
SolarWinds VoIP
& Network
Quality
Manager
(formerly IP SLA
Manager)
Fault & Performance Monitoring
SolarWinds Network Performance
Monitor (NPM)
Traffic Monitoring
SolarWinds NetFlow Traffic
Analyzer (NTA)
Orion Core Technology

8. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
How SolarWinds Orion Platform Solves the Problem
» SolarWinds VoIP & Network Quality Manager (VNQM)
 Provides visibility into Cisco Call Manager (MOS, jitter, latency, packet loss, codec, signaling path,
etc. )
 Real time monitoring of Cisco MGCP PRI Gateways
*Avaya VoIP support now available in BETA!
 Uses Cisco IPSLA technology for synthetic VoIP and Network benchmarking
» SolarWinds Network Performance Monitor
 Monitor network devices for availability and performance issues
» Integrated into a single Web console for one tool troubleshooting
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9. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
DEMO
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10. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Summary
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» Add Call Manager into VNQM for monitoring of your real VoIP
» Setup alerts for regions, termination reasons and bad MOS score
» Use VNQM to setup UDP Path Jitter operation among VoIP regions
» SEARCH & LOCATE the problem in CDRs and CMRs
» Use VNQM topology view and isolate the problem within your network
» See NPM node details in case IP SLA detects network issues and seek for errors or
availability problems

11. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Thanks for your attention!
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Download a FREE fully functional 30-day trial of SolarWinds Network
Performance Monitor and VoIP & Network Quality Manager
www.solarwinds.com
» Michal Hrncirik, Product Manager
» Brad Hale, Product Marketing
» Join our community of 150,000+ IT pros at www.thwack.com
Thank you for attending!

12. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
The SOLARWINDS and SOLARWINDS & Design marks are the exclusive property of SolarWinds
Worldwide, LLC, are registered with the U.S. Patent and Trademark Office, and may be registered or
pending registration in other countries. All other SolarWinds trademarks, service marks, and logos
may be common law marks, registered or pending registration in the United States or in other
countries. All other trademarks mentioned herein are used for identification purposes only and
may be or are trademarks or registered trademarks of their respective companies.