SolarWinds IT Trends Report 2015: Business at the Speed of IT (Singapore)

IT TRENDS REPORT 2O15:
BUSINESS AT THE SPEED OF IT
S URV E Y CO NDUCTE D BY C WHI TE CO NS ULTI NG
DECEMBER 2 0 1 4
A LO O K AT THE CURRE NT S TATE O F
S I G NI FI CANT NE W TE CHNO LO G Y ADO P TI O N,
BARRI E RS TO ADO P TI O N AND NE E DS O F I T P RO S
TASKED WITH DELIVERING BUSINESS IMPACT
(S I NG AP O RE )

STUDY OVERVIEW
IT and IT’s ability to successfully adopt significant new technologies is
critical to long-term business success. The new measures of IT
performance are not just availability, reliability and uptime—but also
business productivity, growth and profitability. However, barriers and
challenges, including, for some, business leadership, continue to stall
adoption and therefore business impact.
• Nearly all—96 percent—of IT professionals who responded to the survey indicated
that adopting significant new technologies is at least somewhat important to their
organization’s long-term success; of those, 48 percent said it is important and
another 24 percent said it is extremely important
• Inability to convince decision makers of the need and/or benefit ranked as the top
barrier to adopting those significant new technologies, followed by inability to prove
ROI and a shortage of IT personnel to implement and/or manage the technology,
respectively
• While 66 percent of survey-takers indicated they view their organizations’ CIO as an
enabler in adopting significant new technologies, nearly one-fifth said their CIO is
either a barrier or uninvolved
2
K E Y F I N D I N G S
© 2015 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.

STUDY OVERVIEW
Without empowering IT to effectively overcome these barriers,
organizations struggle to achieve expected results from technology
adoption within anticipated timeframes, and to ensure overall business-
critical technology performance.
• Nearly half of IT professionals surveyed said it took longer than
anticipated—25 percent said much longer—for the last significant new
technology their organization adopted to start impacting business and/or
end-user efficiency
• Less than half of the survey-takers said their organizations’ last adoption of
a significant new technology achieved expected return on investment within
the projected timeframe; while more than one-third said it took longer than
expected—17 percent of those said it took much longer
• Nearly 90 percent of respondents said their Organizations’ end-users were
negatively affected by a performance or availability issue with business
critical technology in the past 12 months; nearly a quarter of those reported
that such issues occurred six times or more
3

STUDY OVERVIEW
To better empower IT to overcome these barriers and drive the success
of their businesses through technology adoption, organizations must
first provide IT with a more active management, more resources, better
training and development and greater autonomy.
• Nearly 50 percent of survey-takers said more more or better strategic counsel and
guidance from the CIO ranked as their number one need to feel more empowered
• Stronger CIO support when liaising with other business leaders (46 percent), more
resources, such as budget, personnel and time (42 percent), greater IT department
autonomy (32 percent), and and more timely approval from the CIO (29 percent)
rounded out the list of IT’s top five needs ranked number one by IT professionals
surveyed
4

STUDY OVERVIEW
5
D E M O G R AP H I C S : S U RV E Y R E S P O N D E N TS
123 IT practitioners, managers and directors in Singapore from small,
mid-size and enterprise companies participated in a December 2014 online survey
15%
11%
16%
11%
5%
12%
9%
21%
Company Size
(number of employees)
25-49 FTEs
50-99 FTEs
100-249 FTEs
250-499 FTEs
500-999 FTEs
1000-1499 FTEs
1500-4999 FTEs
5000+ FTEs
37%
41%
12%
4%
7%
IT Pro’s Role
Practitioner
Manager
Director
IT Consultant
Other IT-related

FULL SURVEY RESULTS
6
I M P O R TAN C E O F AD O P TI N G F O R L O N G - TE R M S U C C E S S
24%
48%
24%
3%
2%
25%
39%
31%
6%
0%
16%
42%
37%
0%
5%
25%
60%
12%
2%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Extremely Important
Important
Somewhat Important
Not Important at All
Do not know
Importance of Adopting Significant New Technologies for Long-Term Business Success
Overall
Small Bus
Mid-Size Bus
Enterprise
In general, how important is adopting significant new
technologies (those that each require over 10% of the
annual IT budget) to your company’s long-term business
success? [choose only one]
Nearly three-fourths of all IT pros surveyed indicate that adopting significant new technologies is important or
extremely important to their company’s long-term business success. As business size increases, so do the
percentage of IT pros who find adoption important to their company’s long-term business success.

FULL SURVEY RESULTS
7
F I V E B I G G E S T B AR R I E R S TO I T AD O P TI O N
66%
54%
32%
46%
43%
34%
50%
46%
39%
26%
54%
0%
69%
62%
35%
44%
42%
31%
46%
52%
33%
33%
46%
0%
42%
53%
21%
42%
58%
42%
58%
32%
47%
32%
53%
0%
71%
46%
33%
48%
38%
35%
52%
46%
42%
17%
62%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Budget limitations
Convincing bus dec makers of need/benefit
Lack of IT empowerment
Lack of skills needed to implement/manage
Inability to prove ROI
Disruption to bus/end user perf during implementation
Need to continue supporting old, legacy tech
Security/Compliance concerns
Concerns over IT managing hetero/multi-vendor environs
Concerns over IT never having implemented a sig new tech
Shortage of IT personnel to implement/manage
Other
Top Barriers to IT Adoption of Significant New Technologies – Most Mentioned (%)
Overall Small Bus Mid-Size Bus Enterprise
What are your FIVE biggest barriers to IT adoption of
significant new technologies (those that each require
over 10% of the annual IT budget)? [rank 1-5 with 1
“biggest barrier”, also provided “other” write-in option]
Two-thirds of all IT pros surveyed indicate that budget limitations is one of their top 5 barriers to IT adoption, with 15% listing
budget limitations as their biggest barrier. By weighted rank, convincing business decision makers of the need/benefit of IT
adoption is the #1 barrier (with 17% listing it as their biggest barrier), followed by (#2) inability to prove ROI and (#3) lack of
skills needed to implement and/or manage the new technology. By business size, IT pros in small business indicate the inability
to prove ROI as #1 by weighted rank, followed by lack of empowerment to act for the betterment of the company as a whole
(#2) and convincing business decision makers of the need/benefit (#3) while enterprise IT pros indicate convincing business
decision makers as #1 by weighted rank, followed by security/compliance issues (#2) and budget limitations (#3).
#4 by weighted rank
#1 by weighted rank
#3 by weighted rank
#7 by weighted rank
#6 by weighted rank
#5 by weighted rank
#2 by weighted rank

FULL SURVEY RESULTS
8
E N G AG I N G TH E C I O
56%
42%
46%
16%
5%
23%
2%
54%
39%
48%
23%
6%
21%
2%
63%
53%
47%
11%
5%
16%
0%
56%
42%
42%
10%
4%
27%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
During the initial exploratory stage (for strategic guidance)
During the resource planning stage (budget & staff)
Duing the procurement/purchasing phase (for final approval/sign-off)
During the implementation stage
I am NOT required to engage my CIO/equivalent highest ranking IT
executive
I seek my CIO's input throughout the project life of a significant new
technology
Other
Point(s) at Which IT Pro is Required to Engage CIO
Overall
Small Bus
Mid-Size Bus
Enterprise
At what point(s) in adopting a significant new technology
(one requiring over 10% of the annual IT budget) are you
required to engage your Chief Information Office (CIO)
(or the equivalent highest ranking technology executive
within your company if you do not have a CIO)? [choose
all that apply, also provided “other” write-in option]
Over half of all IT pros surveyed are required to engage their CIO during the initial exploratory stage while just
under half are required to engage their CIO during the procurement/purchasing stage, and two-fifths engage
during the resource planning stage. By business size, over half (respectively) of IT pros regardless of company
size indicate they are required to engage their CIO during the initial exploratory stage.

FULL SURVEY RESULTS
9
I T P R O P E R C E P TI O N O F C I O I N V O LV E M E N T
11%
66%
7%
16%
14%
62%
8%
17%
11%
68%
11%
11%
8%
69%
6%
17%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
A barrier
An enabler
Uninvolved
Do not know
IT Pros Perceive their CIO as …
Overall
Small Bus
Mid-Size Bus
Enterprise
In general, how would you describe your CIO (or the
equivalent highest ranking technology executive within
your company if you do not have a CIO) in regard to
adopting significant new technologies? [choose only one]
Two-thirds of all IT pros surveyed consider their CIO an enabler in regard to adopting significant new
technologies. By business size, slightly more small business IT pros consider their CIO a barrier when compared
to their mid-size and enterprise IT pro counterparts (respectively), and slightly more mid-size IT pros consider
their CIO uninvolved when compared to their small business and enterprise IT pro counterparts (respectively).

FULL SURVEY RESULTS
10
P R I M ARY R O L E O F C I O
59%
12%
60%
46%
22%
32%
2%
52%
8%
48%
42%
19%
31%
2%
79%
21%
63%
42%
42%
21%
5%
60%
14%
71%
50%
17%
37%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Budget approvals
IT training & development
Strategic counsel & guidance
Liaison to the business
IT project management
Involved in all areas of IT
Other
IT Pro Perception of CIO’s Primary Role(s)
Overall
Small Bus
Mid-Size Bus
Enterprise
What is the primary role of your organisation’s Chief
Information Officer (CIO) (or the equivalent highest
ranking technology executive within your company if you
do not have a CIO)? [choose all that apply, also provided
“other” write-in option]
Three-fifths of all IT pros surveyed consider their CIO’s primary role as providing strategic counsel & guidance
while nearly the same number consider their CIO’s primary role to be budget approvals, and just under half
indicate their CIO’s primary role is liaison to the business. One-third consider the CIO’s primary role as being
involved in all areas of IT. By business size, more enterprise IT pros consider the primary role to be strategic
counsel & guidance while more IT pros in small and mid-size companies (respectively) consider
the primary role to be budget approvals.
#1
#2
#3
#4

FULL SURVEY RESULTS
11
AD D I TI O N A L S U P P O R T N E E D E D F R O M C I O
21%
49%
21%
32%
42%
29%
46%
2%
25%
44%
21%
29%
42%
27%
42%
0%
32%
58%
37%
42%
58%
47%
47%
5%
14%
50%
15%
31%
35%
25%
48%
4%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Provide more/better IT training & development
Provide more/better strategic counsel & guidance
Provide more/better IT project management
Allow for more autonomy of the IT department
Provide more/better resources (such as budget/staff/time for project
execution)
Provide more timely approvals
Provide stronger support of IT when liaising with business
Other
IT Pro to CIO: Would You Please …
Overall
Small Bus
Mid-Size Bus
Enterprise
How could your Chief Information Officer (CIO) (or the
equivalent highest ranking technology executive within
your company if you do not have a CIO) better aid you in
carrying out your IT role/responsibilities? [choose all that
apply, also provided “other” write-in option]
Almost half of all IT pros surveyed would like their CIO to provide more/better strategic counsel & guidance
while nearly the same amount would like their CIO to provide stronger support while liaising with the business,
and over two-fifths would like their CIO to provide more/better resources (such as budget/time/staff for project
execution). As business size increases, the percentage of IT pros needing CIOs to provide stronger support of
IT when liaising with the business increases.
#3
#5
#4
#2
#1

FULL SURVEY RESULTS
12
TI M E N E E D E D TO C O M P L E TE S TAG E S
2.67
2.71
2.85
3.50
4.60
4.66
2.73
2.67
2.94
3.44
4.65
4.56
2.68
2.84
3.00
3.53
4.47
4.47
2.62
2.69
2.71
3.56
4.60
4.83
1.00 2.00 3.00 4.00 5.00 6.00
Research
Budget acquisition
Deployment/implementation
Testing
IT training
End user training
Time Needed to Complete Each Stage AFTER Adoption Decision Has Been Made
(weighted rank average)
Overall
Small Bus
Mid-Size Bus
Enterprise
Once the decision has been made to adopt a significant
new technology (one requiring over 10% of the annual
IT budget), which of the following stages typically takes
the longest to complete? [rank 1-6 with 1 “longest”]
Overall, IT pros surveyed indicate that the Research stage takes the longest to complete (by overall weighted rank
average), with over one-third ranking it as their longest stage of the six stages. The Budget Acquisition stage and then
Deployment/Implementation stage follow as the next longest stages. The shortest stage based on length of time needed to
complete is End User Training. By business size, mid-size and enterprise IT pros’ (respectively) top 3 rank mirrors overall
findings while IT pros in small businesses rank Budget Acquisition stage as the longest stage followed by Research stage as
the second-longest stage, then Deployment/Implementation stage as the third-longest stage.
#1 LONGEST Stage by weighted rank
#2 by weighted rank
#3 by weighted rank
#4 by weighted rank
#5 by weighted rank
(Longest stage) (Shortest stage)
#6 SHORTEST Stage
by weighted rank

FULL SURVEY RESULTS
13
M O V I N G F R O M AD O P TI O N TO I M P R O V E D E F F I C I E N C Y
12%
14%
18%
23%
25%
8%
15%
12%
21%
23%
19%
10%
16%
16%
5%
11%
37%
16%
6%
16%
20%
29%
27%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Much shorter length of time than planned/expected
Slightly shorter length of time than planned/expected
About the amount of time planned/expected
Slightly longer length of time than planned/expected
Much longer length of time than planned/expected
Do not know
Length of Time Needed for Last Significant New Technology to Move from Adoption to Efficiency
Overall
Small Bus
Mid-Size Bus
Enterprise
Please think about the last significant new technology your
organisation adopted: how long did it take to move from
adoption to improved business/employee efficiency?
[choose only one]
Nearly half of all IT pros surveyed indicate it took slightly longer or much longer than planned/expected to
move the last significant new technology their organization adopted from adoption to improved
business/employee efficiency. Just under one-fifth say it took about the amount of time planned/expected. As
business size increases, so does the percentage of IT pros who indicate that moving from adoption to improved
business/employee efficiency took longer than anticipated.

FULL SURVEY RESULTS
14
AC H I E V I N G E X P E C TE D R E TU R N O N I N V E S TM E N T ( R O I )
8%
10%
30%
17%
17%
19%
10%
14%
23%
14%
15%
25%
5%
0%
16%
42%
16%
21%
6%
10%
43%
10%
18%
12%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Much shorter length of time than planned/expected
Slightly shorter length of time than planned/expected
About the amount of time planned/expected
Slightly longer length of time than planned/expected
Much longer length of time than planned/expected
Do not know
Length of Time Needed for Last Significant New Technology to Achieve Expected ROI
Overall
Small Bus
Mid-Size Bus
Enterprise
Please think about the last significant new technology your
organisation adopted: how long did it take to achieve
expected return on investment (ROI)? [choose only one]
One-third of all IT pros surveyed indicate it took slightly longer or much longer than the amount of time
planned/expected to achieve expected ROI from the last significant new technology their organization adopted.
Just under one-third indicate it about the amount of time anticipated. By business size, over two-fifths of
enterprise IT pros indicate it took about the amount of time planned to achieve expected ROI while almost one-
third of small business IT pros indicate it took slightly longer or much longer than anticipated.

FULL SURVEY RESULTS
15
D I S R U P TI O N TO U S E R S D U R I N G I M P L E M E N TAT I O N
9%
38%
43%
6%
5%
12%
40%
33%
8%
8%
11%
42%
42%
0%
5%
6%
33%
53%
6%
2%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Not affected at all
Minimally affected (no complaints, little/no performance issues)
Affected (received complaints, some performance issues)
Greatly affected (substantial performance issues)
Do not know
Amount Business/End Users Were Affected While Implementing Last Significant New Technology
Overall
Small Bus
Mid-Size Bus
Enterprise
Please think about the last significant new technology
your organisation adopted: how much were
business/end users affected during the implementation
process? [choose only one]
Nearly 90% of IT pros surveyed indicate business/end users were affected (minimally affected, affected and
greatly affected combined) from the last significant new technology their organization adopted, however, only
6% indicate business/users were greatly affected. As business size increases, the percentage of IT pros
indicating that the business/end users were affected (minimally affected, affected and
greatly affected combined) increases.

FULL SURVEY RESULTS
16
I T I N F R AS T R U C T U R E M I G R ATE D TO TH E C L O U D
What is your best estimate of the percentage of your IT
infrastructure that has been migrated to the cloud
(public, private or hybrid)? [choose only one]
Half of all IT pros surveyed have migrated less than 25% of their IT infrastructure to the cloud while just over
one-tenth have not migrated anything to the cloud, and 13% have migrated half or more of their IT
infrastructure to the cloud. By business size, nearly one-fifth of small business IT pros have yet to migrate
anything to the cloud while less than one-tenth of IT pros in enterprise have yet to do the same.
14%
26%
24%
15%
8%
4%
1% 8%
% of IT Infrastructure Migrated to Cloud
(Overall)
0% migrated
1-9% migrated
10-24% migrated
25-49% migrated
50-74% migrated
75-99% migrated
100% migrated
Do not know
19%
29%
19%
12%
8%
6%
0% 8%
By Business Size: Small
0% migrated
1-9% migrated
10-24% migrated
25-49% migrated
50-74% migrated
75-99% migrated
100% migrated
Do not know
21%
21%
37%
5%
0%
0% 5%
11%
By Business Size: Mid-Size
0% migrated
1-9% migrated
10-24% migrated
25-49% migrated
50-74% migrated
75-99% migrated
100% migrated
Do not know
6%
25%
25%
21%
12%
4%0%8%
By Business Size: Enterprise
0% migrated
1-9% migrated
10-24% migrated
25-49% migrated
50-74% migrated
75-99% migrated
100% migrated
Do not know

FULL SURVEY RESULTS
17
AR E A S O F I T I N F R AS TR U C TU R E M I G R ATE D TO C L O U D
27%
32%
11%
49%
37%
23%
6%
23%
27%
10%
35%
29%
33%
6%
32%
32%
16%
42%
21%
32%
5%
29%
37%
10%
65%
50%
10%
6%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Database
Software
Security (Testing aaS)
Applications
Storage
No areas have been migrated to the cloud
Other
Area(s) of IT Infrastructure Already Migrated to the Cloud
Overall
Small Bus
Mid-Size Bus
Enterprise
Which area(s) of your IT infrastructure have been
migrated to the cloud (public or private)? [choose all that
apply, also provided “other” write-in option]
Nearly half of IT pros surveyed indicate Applications have been migrated to the cloud while over one-third have
already migrated Storage and nearly one-third have migrated Software. As business size increases, the
percentage of IT pros who have migrated Applications and Software (respectively) to the cloud increases while
the percentage who have not migrated any areas to the cloud decreases.

FULL SURVEY RESULTS
18
I S S U E S AF F E C TI N G TH E U S E O F B U S - C R I TI C AL TE C H
How many times in the past twelve months has your
organisation experienced a performance and/or
availability issue that affected the end user’s ability to
use a business-critical technology in performing his/her
role/responsibilities? [choose only one]
Two-thirds of all IT pros surveyed indicate that 1-5 times in the past 12 months performance and/or availability
issues have affected the end user’s ability to use business-critical technology while another 9% say that has
happened 11+ times. By business size, a larger percentage of small and mid-size IT pros (respectively) indicate
that business/end users were not affected compared to their enterprise IT pro counterparts.
12%
66%
13%
7% 2% 2%
No. of Times in Past 12 Months
that Performance and/or Availability Issues
Have Affected End User’s Ability
to Use Business-Critical Technology
(Overall)
None
1-5 times
6-10 times
11-15 times
16+ times
Do not know
12%
73%
6%
6%
0%4%
By Business Size: Small
None
1-5 times
6-10 times
11-15 times
16+ times
Do not know
26%
42%
11%
11%
11%
0%
By Business Size: Mid-Size
None
1-5 times
6-10 times
11-15 times
16+ times
Do not know
6%
67%
20%
6%
0%0%
By Business Size: Enterprise
None
1-5 times
6-10 times
11-15 times
16+ times
Do not know

FULL SURVEY RESULTS
19
I M PAC T O F R E S O LV I N G B I G G E S T P E R F O R M AN C E I S S U E
28%
18%
16%
16%
21%
2%
19%
14%
21%
15%
27%
4%
21%
21%
16%
26%
16%
0%
41%
20%
10%
12%
16%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Network traffic
Application data
Database performance
Hosted environments
SaaS apps that integrate with your business
Other
Performance Issue Whose Resolution Produces Greatest Overall Benefit to IT, Business & End Users
Overall
Small Bus
Mid-Size Bus
Enterprise
If you had the ability to instantaneously resolve current
performance issues, in which ONE area (over all others)
would solving performance issues result in the greatest
overall benefits for IT, the business, and end users?
[choose only one, also provided “other” write-in option]
Nearly 30% of IT pros surveyed indicate that resolving network traffic performance issues would result in the
greatest overall benefits for IT, the business, and end users while just over one-fifth indicate that resolving
SaaS applications that integrate with their business would result in the greatest benefits. By business size, over
two-fifths of enterprise IT pros consider the resolution of network traffic performance issues as providing the
greatest benefit compared to one-fifth of small business and mid-size business IT pros (respectively).

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SolarWinds IT Trends Report 2015: Business at the Speed of IT (Singapore)

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SolarWinds IT Trends Report 2015: Business at the Speed of IT (Singapore)

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