Contenu connexe Similaire à Troubleshooting VOIP with the Orion Platform (20) Troubleshooting VOIP with the Orion Platform2. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
VoIP troubleshooting In Your Network
» Typical scenario
1. Received the helpdesk ticket where user X with phone Y complaining about VoIP issues
2. VoIP engineer needs to see call manager logs, or several 3rd party tools to confirm the problem
(MOS, jitter, latency of a call, used codec, signaling path)
3. VoIP engineer needs to cooperate with Network Engineer to locate network devices that are on
the path of call connection (switches, routers, link types)
4. VoIP & Network Engineer need to go and figure the weak point in a connection and fix it.
5. Network Engineer updates QoS policies, routing tables or VLAN configurations. VoIP Engineer
may update configuration on call manager or VoIP gateway in order to solve the problem.
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How SolarWinds Orion Platform Solves the Problem
» SolarWinds VoIP & Network Quality Manager (VNQM)
Provides visibility into call manager logs (MOS, jitter, latency, packet loss, codec, signaling path)
Real time monitoring of Cisco® MGCP PRI Gateways
» SolarWinds Network Performance Monitor
Detects the VoIP devices (call managers, gateways)
Displays VoIP related information together with network performance & topology data
» Integrated into a single web console for one tool troubleshooting
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4. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
How it Works
1. VNQM sends an alert in
the case of a bad call
quality or failed calls on a
call manager:
2. VNQM summary page
provides overview
3. Search for impacted call
using VNQM
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Call Detail View
4. VNQM provides details for each particular phone:
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Call Manager & Gateway View
5. Or Call Manager and Gateway
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Network Performance Data Impacting VoIP
6. NPM’s Node detail (for gateway or CCM) displays network data and topology:
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Network Performance Data Impacting VoIP
7. Find latency or packet loss spikes on GW or CCM devices:
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Routing Information and L3 Topology Information
» View the networking problems impacting Gateway traffic like flapping routes or:
» In this case, connection to router2 may impact all phones in 10.0.4.0/24 subnet
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10. What‘s New in VNQM 4.1?
» PRI and PRI Trunk utilization monitoring
Real VoIP utilization monitoring on Cisco
MGCP PRI Gateways
Detailed data distribution UI
Trunk utilization charts
Historical VoIP & data utilization statistics
for gateways
Call issues summary per gateway
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© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
11. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
View Your VoIP and Data Utilization for a Gateway or Trunk
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13. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Summary
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» Integrated solution for troubleshooting VoIP quality and network related causes
» SolarWinds VoIP & Network Quality Manager (VNQM)
Provides visibility into call manager CDRs (MOS, jitter, latency, packet loss, codec, signaling path)
Real time monitoring of Cisco MGCP PRI Gateways
» SolarWinds Network Performance Monitor
Detects the VoIP devices (call managers, gateways)
Displays VoIP related information together with network performance & topology data
14. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Thanks for your attention!
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Performance Monitor and VoIP & Network Quality Manager
www.solarwinds.com
» Michal Hrncirik, Product Manager
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