PE is a structured approach consisting of 5 phases to improve current process (DMAI2C) or to design new process (DMADV2) in a controlled efficient way.
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PE Playbook - Process Excellence
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SIPOC
Affinity Diagram
Cause-and-Effect Diagram
Control Chart
CTQ Tree
Design of Experiments (DoE)
VOCTRIZ
Stratification
Stakeholder Analysis
Quality Control ProcessChart
Pugh Matrix
Prototyping
Project Charter
Process Sigma
Prioritization Matrix
Pareto Chart
MGP
Mind Map
Lessons Learned
Kano Model
In-and-Out-of-Scope Tool
HOQ
Gage R&R study
FTA
Frequency Plot
FMEA
Flow Diagram
Five Whys
Design Scorecards
PE PLAYBOOK
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Who am I?
• Enterprise architect
• My passion, give to your business value, efficiency and vision
• Previous work experience: CEO outdoor sports events company,
SAP consultant, 16 years Johnson & Johnson
• PE black belt six sigma certified
• PMP
• I love to combine sports and the sunrise
• https://twitter.com/Sgielen1
• https://fr.linkedin.com/in/sonjagielen
• http://www.gisoco.com
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SIPOC
Affinity Diagram
Cause-and-Effect Diagram
Control Chart
CTQ Tree
Design of Experiments (DoE)
VOCTRIZ
Stratification
Stakeholder Analysis
Quality Control Process Chart
Pugh Matrix
Prototyping
Project Charter
Process Sigma
Prioritization Matrix
Pareto Chart
MGP
Mind Map
Lessons Learned
Kano Model
In-and-Out-of-Scope Tool
HOQ
Gage R&R study
FTA
Frequency Plot
FMEA
Flow Diagram
Five Whys
Design Scorecards
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Lean
✔ ️
✔ ️
Agree what customer really wants
Understand your process
✔ ️ Smooth the flow
✔ ️ Shift from push to pull
✔ ️ Continue to attack waste
Measure
Process
Exists?Define
Measure
Analyze
Analyze
Design
Innovative
Improvement
Verify
Validate
Control
Yes
No
PE is a structured approach consisting of 5 phases to improve current process (DMAI2C) or to design new process (DMADV2) in a
controlled efficient way.
Process Excellence (PE)
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• PE
o Project Charter
o Stakeholder Analysis
o SIPOC
o VOC
§ Affinity Diagram
§ Kano Model
§ CTQ Tree
• DEX
oProject Charter
oMulti-Generation Plan (MGP)
oIn-and-Out-of-Scope Tool
oStakeholder Analysis
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Phase 1 - DefineMeasure
Proces
s
Exists?
Define
Measure
Analyze
Analyze
Design
Innovative
Improvement
Verify
Validate
Control
Yes
No
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• PE
o Prioritization matrix
o FMEA
o Stratification
o Gage R&R study
o Plots
§ Frequency Plot
§ Pareto Chart
§ Control Chart
o Process sigma
• DEX
oVOC
§ Affinity Diagram
§ Kano Model
oHouse of Quality (HOQ)
oDesign Scorecards
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Phase 2 - MeasureMeasure
Proces
s
Exists?
Define
Measure
Analyze
Analyze
Design
Innovative
Improvement
Verify
Validate
Control
Yes
No
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• PE
o Affinity Diagram
o Five Whys
o Cause-and-Effect Diagram
o Flow Diagram
o Plots
§ Frequency Plot
§ Pareto Chart
§ Control Chart
o Design of Experiments (DoE)
• DEX
oConcept
§ Mind Map
§ TRIZ
§ Flow Diagram
oFeasibility
§ Pugh matrix
§ FMEA
§ FTA
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Phase 3 - AnalyzeMeasure
Proces
s
Exists?
Define
Measure
Analyze
Analyze
Design
Innovative
Improvement
Verify
Validate
Control
Yes
No
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• PE Innovative Improvement
o Generate Solutions
§ Prioritizaton matrix
o Pilot Solution based on data from
§ Design of Experiments
§ Flow Diagrams
§ FMEA
§ Stakeholder Analysis
• DEX Design
oPrototyping
oDetailed Design Elements
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Phase 4Measure
Proces
s
Exists?
Define
Measure
Analyze
Analyze
Design
Innovative
Improvement
Verify
Validate
Control
Yes
No
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• PE Control
o Quality Control Process Chart
o Control Chart
o Lessons Learned
• DEX Verify Validate
oHardware/Software Validation
oSoftware Testing
oDesign Scorecards
oPlots
§ Frequency Plot
§ Pareto Chart
§ Control Chart
§ Process sigma
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Phase 5Measure
Proces
s
Exists?
Define
Measure
Analyze
Analyze
Design
Innovative
Improvement
Verify
Validate
Control
Yes
No
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Detailed Design Elements
• Service / Product
• Value to the customer
• Process
• SIPOC, Activity Flow Diagrams, Focus on VA, Minimize failures
• Information systems
• IT data, integration, application and infrastruture architectures
• Organization
• Deployment Flow Diagram
• Facilities
• Equipment / Materials
• Environment
• Regulatory
• Public opinion
• Community
• Environmental risks
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DMAI2C - DMADV2
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Flow Diagram
• Basic flow diagram (see SIPOC)
• To identify major process steps
• Activity flow diagram
• To identify loops, complexity
• Deployment flow diagram
• To identify organizational inefficiencies
• Opportunity flow diagram
• To identify Value Added – Non Value Added process steps (VA – NVA)
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DMAI2C - DMADV2
Start/End
Decision
Activity
Groups/Departments/PeopleStart/End
Decision
Activity
VA NVA
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FMEA
DMAI2C - DMADV2
Process
step
Potential
Failure
Potential
Effect
Severity
of Effect
Potential
Cause
Cause
Occurrence
Current
controls
Cause
Detection
RPN Action
x x.1
x.2
y y.1
Failure Mode and Effect Analysis
RPN Risk Priority Number (RPN)
Multiply the 3 rates
Rate Severity – Occurrence – Detection:
1 Good
10 Bad
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Fault Tree Analysis (FTA)
DMAI2C - DMADV2
Undesired
event
Failure
To identify the weak points in a design concept
Failure Failure
Basic failure, no lower
level
Failure with lack of
information, no lower level
OR
AND
FailureFailure Failure Failure
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Process sigma
DMAI2C - DMADV2
Accuracy
Rate (Yield)
DPMO Process
Sigma
69% 308,537 2
93% 66,807 3
99% 6,210 4
99,977% 233 5
99,9997% 3.4 6
Data
Opportunities for defects 20
Defects 4
Results
Failure Rate 0,2000
Accuracy Rate 0,8000
Sigma Level 0,8416
Long Term Sigma Level 2,3416
Example with Data from control chart:
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Project Charter
DMAI2C - DMADV2
Status Elements
Scope Has the scope of the project increased or decreased?
Timing Is the project currently scheduled to be completed on-time?
Resources Is the project staffed with the appropriate resources?
Issues Are the project issues being properly managed and resolved?
Status Levels
No significant issues/risks exist that could impact scope, schedule, or budget
Issues/risks exists that could/may impact scope, schedule, or budget
Milestones have/will be missed; risks/issues exist that will likely impact scope,
schedule, or budget
Stakeholders Status
Scope Timing Resources Issues
Problem Statement Project Goal & Scope
KPIsTeam
Lead
Members
Milestones & Deliverables Key Accomplishments
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TRIZ
DMAI2C - DMADV2
A “knowledge base” model for generating innovative solutions
Your
knowledge
Team
knowledge
Company
knowledge
Competitors
industries
knowledge
Non-Competitors
industries
knowledge
All other
information
Gartner
Forrester
…