Speaker: Nicole Tanzillo, Director of IT Marketing, Spiceworks Location: Boardroom | 13:45 - 14:45 Lightning round anyone? Have you just been through a major operating system upgrade? Did you recently migrate your network from virtualized servers to the cloud? And do you have a few bits & bobs you’d like to share with SpiceHeads who are in your same situation? Attend this session to get four snippets of IT know-how from those who have gone before you. SpiceSpeakers & Topics Anthony Sutcliffe - Virtualization Tino Todino - VoIP Ben Snape - Wireless Display Peter Craine - BYOD

1. Quick Tips from the IT Trenches
A lightning round of tech topics from your fellow IT pros.
Nicole Tanzillo, Director of IT Product Marketing

2. The details.
• 13 minutes per speaker.
• Questions if we have time.
• And our speakers are…

3. Anthony
Sutcliffe
Bottman
Tino
Todino
Tino Todino
Ben
Snape
Hubba Bubba
Peter
Craine
peter
Virtualisation VoIP Wireless Display BYOD

4. Anthony
Sutcliffe
Bottman
Virtualisation to provide
a multi-language
support environment
A P Sutcliffe P G Dip CCI, MBCS

5. • A privately owned SME in the manufacturing &
service sector
• 3 sites in the UK, 1 in France, 3 in Germany, 1 in
Hungary
• Dealer partners in other countries
• Increased reliance upon IT in all areas of the
business
Background - The nature of the business

6. European Coverage

7. • Manufacturing – process driven, scheduled
• Service – customer driven, flexibility is key
Two main streams of business

8. Workshop supplies

9. Vehicle fitting

10. • 5 people, 3 on systems, 2 on web development
• Web development support for sites in all countries
within the group
• Provided full support to users for all ICT systems within
UK & France
• Growing support for ERP systems for Germany &
Hungary
UK IT Team

11. • Sites located a considerable distance apart with UK
IT staff based at the UK H.Q.
• An increase in operational staff in the UK, increasing
support needs; for both IT use and business process
changes driven by ERP
• The UK IT team had limited foreign language skills
• End users were not fully IT literate
Support Issues

12. • Server virtualisation started in 2009
• Cut server estate in half in first 6 months
• UK IT staff continued to work on other projects at the
same time
• In most cases, used P2V process to migrate servers –
end users did not realise the work had taken place
• A large proportion of work done remotely out of hours
Virtualisation

13. Virtual landscape
Equallogic PS6010 Dell R710 serverPowerConnect 6224

14. The project to virtualise servers proved that it works well
• It saved money – reducing physical servers in first
phase of project cutting utility bill by 15%
• It saved time – admin time cut by about 40%
• Increased server up time to 99.97% per annum
• It saved effort – easier & faster to deploy and scale
servers to meet user needs
• It was easy to operate and manage!
Virtualisation Works!

15. To create a virtual platform to provide
improved multi language support facilities
The Proposal

16. • HP Proliant DL380 G4 (re-used)
• 2 x Dual core processors
• 16 GB DRAM
• 400 GB HDD (in RAID 5)
The Hardware

17. • Windows Server 2003 (Standard)
• VMware Workstation
• Windows XP – En, Fr, De, Hu
• Windows 7 – En, Fr, De, Hu
• Office 2003 – En, Fr, De, Hu
• Office 2007 – En, Fr, De, Hu
• Office 2010 – En, Fr, De
The software

18. • Windows XP & Office 2003
• Windows XP & Office 2007
• Windows XP & Office 2010
• Windows 7 & Office 2003
• Windows 7 & Office 2007
• Windows 7 & Office 2010
Configuration of VMs

19. • 1 image, cloned then the relevant Office package
added
• Virtual machines left offline until needed – average
30 seconds to start up and boot OS
• Select the appropriate VM for OS & Office
combination
• Could run several VMs at a time for multiple support
needs
Virtual Machines

20. En Français

21. Die Deutch

22. Screenshots of processes - in the specific language to
provide training material for the end user
Improved support – IT staff became familiar with the
different terms in each language
Increased end user confidence in support staff –
making the support process easier
VDI for Business Continuity / Disaster Recovery – this was
a practical demonstration of how VDI might work
Benefits

23. Tino
Todino
Tino Todino
VoIP
Babblevoice
A fully-fledged phone system in <15 mins.

24. • Babblevoice is a HOSTED VoIP TELEPHONE SYSTEM based upon the
FreeSwitch Open Source product hosted in 3 fully redundant UK
based datacentres.
That
• …uses the SIP protocol and supports a variety of VoIP handsets, soft
phones and Smartphone's as SIP clients.
• …is designed to be managed by resellers or end-users.
• …is „contract free‟ and can be used as an internal telephone system
free of charge.
What is Babblevoice?

25. • Comprehensive Voicemail facility
• Unified messaging (voicemail to email)
• Conference calling (unlimited parties)
• Call grouping/hunting (ringing several
handsets at once)
• Call routing (what happens if the original
destination is busy)
• Call recording
• Interactive voice response (IVR)
• External and internal call rules
• Assign geographical and 0845 numbers to
your account
• Natural language GUI to enable
complex rules to be set up easily.
• Calendar integration – Works with
Google calendars and anything that
can create/publish iCAL files (Mac OSX,
Outlook, etc)
• Babblevoice API: The API is intended for
developers who wish to develop client
applications to extend the core
functionality of Babblevoice.
• Open Source projects including a
power dialler app which can be used
with CRM systems.
• iGoogle/Netvibes gadgets integration
that give various information about your
Babblevoice domain.
Babblevoice - Features

26. • Each line you have (a line is defined as an external geographical number) is
charged on a monthly basis.
• 1 to 4 lines = £3.00 per month per line
• 5 to 9 lines = £2.00 per month per line
• 10 to 29 lines = £1.50 per month per line
• Over 30 lines = £Negotiable rental per month per line.
• Each line can support a theoretically unlimited number of devices (tested to
around 1000 devices)
• Link to Box.com (for IVR) £2.50 per month
• Phone call recording £1 per GB per month
• Number porting to Babblevoice (£20 + VAT - discount for quantity)
Babblevoice - Costs

27. Babblevoice - Typical Call Costs

28. Demo

29. Ben
Snape
Hubba Bubba
Wireless Display
NFC Tags and
Wireless Display

30. Near Field Communication
NFC

31. • Choose your chip
• NTAG203 137 bytes of data
• Max size 4k
NFC Tags

32. Android Application
Program the tag

33. • Technical Specs
• Case Studies
• Trade show “Follow us”
Delivering Content

34. Fun with NFC
@benpsnape

35. Apple TV
Wireless Display
Miracast WiDi

36. Netgear PTV3000

37. Agile Working

38. Peter
Craine
peter
BYOD
Bring Your Own Device
(you’re not using mine)

39. Reasonable GPS locator (better if you install the app)
Can stop end users from uninstalling it
Remotely install apps from store and enterprise
Can lock and wipe phones
Set up range of email notifications to be triggered
Free version – good enough for a lot of small company needs to start with
Recommended and found through Spiceworks
If you do install the app you get push messaging as well
Main Pluses why I chose Meraki

40. Good GPS Locating

41. That’s all, folks!
Let‟s head to the Great Halls
for the wrap-up… and raffles.