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Gartner Symposium
7 November 2022
Building for a resilient future whilst enabling digital
transformation
Data foundations building
success, at city scale
Juan Villamil, CIO, Imperial College London
• A community of problem-solvers dedicated
to finding innovative solutions to the world's
biggest challenges
• A world top ten university with an
international reputation for excellence in
teaching and research
• A multidisciplinary space for education,
research, translation and commercialisation,
harnessing science and innovation
Mission Statement: to achieve
enduring excellence in research and
education in science, engineering,
medicine and business for the
benefit of society.
17,000 students
& 8,000 staff
9 campuses
• accommodation
• offices
• facilities
• connectivity
• and so much more
Education
Research Innovation
Flexible ICT needed to support cutting edge
problem solvers, constantly changing and evolving
​Our vision for a world class ICT function is to
provide enhanced and consistent experience that
supports the College’s digital goals:
• Interactive teaching techniques
• Cutting-edge online and digital technology
• Research to embrace the possibilities of data
These ambitions lean on us as ICT enablers
to provide:
• a seamless, digital student journey
• the best tools and systems
• robust and reliable technology & infrastructure
• delighted customers
• confidence in cyber security
• the best technology talent
Transformation journey
Current State
Preparation for digital journey:
creating a shared understanding
of requirements, priorities &
dependencies of stakeholders.
Interim State
Transition & tech debt focus:
preparing the infrastructure to
enable the ‘new world’; updating
and modernising the estate.
Target State
Transformation:
focus is on the future of
transforming the student and
staff experience to realise the
College’s ambitions.
• maintain competitiveness
• minimise & mitigate technology risks
• maximise cost effectiveness
• improve agility and pace of delivery cycles
data-driven
decisions
•collaborative
organisation-wide
insights culture
ability to harness excellently
managed data assets
•strong operational data foundations
The ability to organise,
analyse and understand
data to aid decision
making is vital
Data as a foundation
1.Speed
and
consistency
no central
monitoring
accessibility
of data
1.ongoing
need for
security
lack of
observability
Opportunities
to rebuild &
grow
started small…
utilising whilst
building on
security
expertise
& tools
kept asking…
“what more can
we do with our
data to add
more value,
stretch
capabilities”
enabled growth:
moved to
flexible model
whilst
leveraging extra
potential in the
cloud
2020 2022
Growing to address challenges
Ensuring quality
of service
Reacting
to disruption
Risk articulation
Use cases
Improved security - Imperial gained visibility into hundreds of services, shortened response
times to security incidents and supported data-based decision-making
Data is easily accessible to teams across the organization,
from developers and product managers to the CIO and CTO.
Informed decision making - real-time data allows us to
quickly remedy any incidents and share insights across the
organization for smarter decision-making, uncompromised
security and a more reliable, resilient student experience.
Business impact
“Using Splunk
Synthetics we simulate
users accessing over
150 services,
data from these
2 million checks a month
alert us to availability
and performance issues"
mini-city
Education
Research Innovation
• Data as a foundation for
the ‘mini-city’
• Delivering our strategy
through technology that
enables expert citizens
• Supporting wide-spread
growth focused on
impact & business value
Engagement growth & business value
• Increase risk-based reporting
• Expand use for financial planning
• Add Dev Ops pipeline support
• Enabling further engagement with the business
• Offering this operational analytics services to
research groups and broader departments
The future landscape
Thank you
If you’d like to know more or just have a chat please
come and visit us at the Splunk Booth: 511
Information Communication Technologies (ICT)
Imperial College London
Level 4 Sherfield Building
South Kensington Campus
London, SW7 2AZ
www.imperial.ac.uk/ict
@TheServiceDesk
Data foundations building success, at city scale
Gartner Symposium – 7 November 2022
Juan Villamil, CIO Mark Woods, Chief Technical Advisor
Splunk
EMEA
www.splunk.com

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Data foundations building success, at city scale – Imperial College London

  • 1. Gartner Symposium 7 November 2022 Building for a resilient future whilst enabling digital transformation Data foundations building success, at city scale Juan Villamil, CIO, Imperial College London
  • 2. • A community of problem-solvers dedicated to finding innovative solutions to the world's biggest challenges • A world top ten university with an international reputation for excellence in teaching and research • A multidisciplinary space for education, research, translation and commercialisation, harnessing science and innovation Mission Statement: to achieve enduring excellence in research and education in science, engineering, medicine and business for the benefit of society.
  • 3. 17,000 students & 8,000 staff 9 campuses • accommodation • offices • facilities • connectivity • and so much more Education Research Innovation Flexible ICT needed to support cutting edge problem solvers, constantly changing and evolving
  • 4. ​Our vision for a world class ICT function is to provide enhanced and consistent experience that supports the College’s digital goals: • Interactive teaching techniques • Cutting-edge online and digital technology • Research to embrace the possibilities of data
  • 5. These ambitions lean on us as ICT enablers to provide: • a seamless, digital student journey • the best tools and systems • robust and reliable technology & infrastructure • delighted customers • confidence in cyber security • the best technology talent
  • 6. Transformation journey Current State Preparation for digital journey: creating a shared understanding of requirements, priorities & dependencies of stakeholders. Interim State Transition & tech debt focus: preparing the infrastructure to enable the ‘new world’; updating and modernising the estate. Target State Transformation: focus is on the future of transforming the student and staff experience to realise the College’s ambitions. • maintain competitiveness • minimise & mitigate technology risks • maximise cost effectiveness • improve agility and pace of delivery cycles
  • 7. data-driven decisions •collaborative organisation-wide insights culture ability to harness excellently managed data assets •strong operational data foundations The ability to organise, analyse and understand data to aid decision making is vital Data as a foundation
  • 8. 1.Speed and consistency no central monitoring accessibility of data 1.ongoing need for security lack of observability Opportunities to rebuild & grow
  • 9. started small… utilising whilst building on security expertise & tools kept asking… “what more can we do with our data to add more value, stretch capabilities” enabled growth: moved to flexible model whilst leveraging extra potential in the cloud 2020 2022 Growing to address challenges
  • 10. Ensuring quality of service Reacting to disruption Risk articulation Use cases
  • 11. Improved security - Imperial gained visibility into hundreds of services, shortened response times to security incidents and supported data-based decision-making Data is easily accessible to teams across the organization, from developers and product managers to the CIO and CTO. Informed decision making - real-time data allows us to quickly remedy any incidents and share insights across the organization for smarter decision-making, uncompromised security and a more reliable, resilient student experience. Business impact “Using Splunk Synthetics we simulate users accessing over 150 services, data from these 2 million checks a month alert us to availability and performance issues"
  • 12. mini-city Education Research Innovation • Data as a foundation for the ‘mini-city’ • Delivering our strategy through technology that enables expert citizens • Supporting wide-spread growth focused on impact & business value Engagement growth & business value
  • 13. • Increase risk-based reporting • Expand use for financial planning • Add Dev Ops pipeline support • Enabling further engagement with the business • Offering this operational analytics services to research groups and broader departments The future landscape
  • 14. Thank you If you’d like to know more or just have a chat please come and visit us at the Splunk Booth: 511
  • 15. Information Communication Technologies (ICT) Imperial College London Level 4 Sherfield Building South Kensington Campus London, SW7 2AZ www.imperial.ac.uk/ict @TheServiceDesk Data foundations building success, at city scale Gartner Symposium – 7 November 2022 Juan Villamil, CIO Mark Woods, Chief Technical Advisor Splunk EMEA www.splunk.com

Notes de l'éditeur

  1. Universities have more in common with modern cities than traditional places of learning. This mini city needs to empower its citizens to thrive and achieve their ambitions. Operationalising data is key to building critical services; from understanding complex IT estates for smarter decision-making to robust security and a more reliable, resilient student experience.
  2. Global Uni - We are amongst the top ranked universities with an international community, attracting undergraduates from around 132 countries. University of the year – The Times 2022 and The Guardian 2023
  3. Our sprawling campus consists of accommodations, a sports centre libraries, a conference centre, research facilities and eating establishments — not to mention lecture halls and classrooms.  So with all the people, campuses, infrastructure, and innovation – how do we in the IT team enable and empower our citizens to achieve their ambitions and ensure a safe, resilient student experience?  New White City Campus - A new co-located collaborative environment for research, education, and entrepreneurship focused on artificial intelligence, data science and digital technologies
  4. The College has amazing ambitions, with many of Imperial’s strategies extensively referring to digital goals.   As well as delivering activities and initiatives that enable  College to achieve its strategic goals - we constantly monitor and maintain the complex network of systems and services that keep it up and running.
  5.   Maintain competitiveness through embedding cutting-edge, emerging technology for great customer-experience, whilst generating new revenue opportunities​ Minimise & mitigate Imperial Colleges’ technology risks and operational challenges through modernisation​ Maximise cost effectiveness and reduce cost sprawl and total cost of ownership for solutions across Imperial College​ Improve agility and pace of delivery cycles of ICT products and services
  6. The ability to organise As the mini city grows and develops – silos emerge, and it is hard to keep accurate, secure and unified data. So we are building a Unified Data Platform for the Business to manage their data.  We are using Splunk to manage services around; monitoring, security, usability via user analytics,   Looking to create the unified data platform. Core services and build. 
  7. Point 3 – EXAMPLE -  the Dark Web issue where accounts were found on dark web and we used live data to identify accounts very swiftly.    Growing our capabilities - Splunk has grown from a very small security install of one licence, to  compute model (400GB daily) in the Cloud in 2 years, because we recognise that we can achieve more with monitoring and other analytics services. 
  8. Grow capabilities to address them  Started small, utlizing what we already had in security – kept asking "what more can we do" - moving to a flexible model leveraging things we can do extra in the cloud 
  9.    Dashboards supporting migrations  -  showing which services run on Windows 2012 or have databases on a Windows 2012 SQL Instance, support products owners so they know which services need migrating and potentially how much work is involved. Digital accessibility support using Google Lighthouse to test our web pages, the Digital Accessibility scores are analysed and presented in Splunk for the Digital Accessibility Office to identify pages where we may fail our regulatory responsibilities. Insights and usage tracking - During COVID we used the data to support the College through usage data from our students across the globe – even as far as Mongolia! Tracking usage of our remote access services to support managing capacity Risks - Splunk and ES support the security team and their work to discovery and analysis security risks. Service Risk View - bringing together different security aspects to give us a risk score for each of the services we run, this can then be used by Product Owners to prioritise work
  10. University teams are now able to quickly remedy any incidents and share insights across the organization for smarter decision-making, uncompromised security and a more reliable, resilient student experience.
  11. Bring back to mini city – top level and what the strategy talk about data as a foundation / data as a city people, process and technology  Engagement for growth but always on business value which leads to future landscaping 
  12. Splunk Enterprise, Cloud Platform, Synthetic Monitoring
  13. Booth info