Presentation held by Daniel Chow.

1. Social Media Monitoring

4. SMM Workflow Blogs Microblogs Social Networks Forums/BBS SMM Platform Datamining Collect data Engage with client customers at target platform to build relationships Feedback to further enhance montoring profile 1 2 3 4 5 6 External Publish Coordinate Distribute Customer Service, Communications or Marketing Recipent at client Customized reports adapted to client needs

6. Visualization

7. People influence people