A great digital employee experience provides many benefits such as improved productivity, higher employee retention rates and technology that adapts to each workforce. However, making this a reality is easier said than done.
Learn about:
How increasing employee digital literacy helps organisations to remain competitive, up skill their workforce for the future and incorporate new technologies into the organisation.
The benefits of allowing employees to choose the way they work with technology, resulting in employee acquisition, satisfaction and retention.
How the digital employee experience impacts the customer experience.
The importance of a digital workplace to foster employee collaboration and engagement, make searching for people and files easy, while integrating with existing internal systems.
8. “To serve end customers better, begin with your employees. Charity, the saying
goes, begins at home. So too does a superior customer experience.”
- McKinsey&Company
“We believe that in order for organisations to survive, employers need to be
employee obsessed to empower staff to be customer obsessed.”
28. Create Communities
Internal Classifieds
FACILITATE CONVERSATIONS
Polls and Q&A
(Hold your town hall across multiple geographies)
Shout-outs
(@mention colleagues briefly but frequently)
“Ask Me Anything”
(Online Q&A, recognise and engage individuals)
42. THE COST OF LOST PRODUCTIVITY
Hourly rate x hours per day = x (day rate)
Day rate x 2 days = x (2 day rate)
2 Day rate x 150 Managers = x (lost productivity per week)
Lost productivity per week x 40 working weeks = x (Lost productivity per year)
Avg FT Salary: $96,500
Avg Hourly Rate: $48.5
37.5 Hours p.w
Full Time Employment
# of Managers: 150
43. THE COST OF LOST PRODUCTIVITY
$48.5 x 7.5 = $363.75 (Day rate)
$363.75 x 2 = $727.5 (2 Day rate)
$727.5 x 150 = $109,125 (Lost productivity per week)
$109,125 x 40 = $4,365,000 (Lost productivity per year)
Avg FT Salary: $96,500
Avg Hourly Rate: $48.5
37.5 Hours p.w
Full Time Employment
# of Managers: 150
44. “The cost of replacing an employee is 6-9 months’ salary on average”.
COST OF EMPLOYEE RETENTION
Advertising, interviewing, screening, hiring
On-boarding/Training - approx 20% of salary spent on training
Lost engagement
Lost productivity
Cultural impact
Customer service and errors
