3. • The word ‘communication’ is derived from the Latin words
‘communico’ or ‘communicare’, which means ‘to share’.
• Centre of communication – ‘YOU’
• We communicate in every situation.
• “Language is to be learnt, Communication is to be
developed.”
4. KEY TO SUCCESS
• Four major skills of language learning are:
LSRW
L – Listening
S – Speaking
R – Reading
W – Writing
“COMMUNICATE…COMMUNICATE…
COMMUNICATE”
5. DIFFERENCES
GENERAL COMMUNICATION TECHNICAL COMMUNICATION
Formal and informal communication Formal communication
General content Technical content
No set pattern of communication Follows a set pattern of
communication
Oral form Oral and written forms
Not always for a specific audience Always for a specific audience
Does not involve the use of
technical vocabulary, graphics, etc.
Involves the use of technical
vocabulary, graphics, etc.
Used by society in general Used by professionals belonging to
business
Personal Impersonal
8. 1) A well-defined communication environment
2) Always keep the receiver in mind
3) Be aware of diversity in culture, language, etc.
4) Use of appropriate non-verbal cues
5) Co-operation between sender and receiver
6) Selection of an appropriate channel
7) Proper encoding and decoding of the message
8) No communication when one is emotionally disturbed
9) Desired feedback should be received
10) Analyze the feedback
9.
10. A. TYPES
➢ Extrapersonal
➢ Intrapersonal
➢ Interpersonal
➢ Organizational
→ Internal
→ External
→ Personal
➢ Mass / Media
43. BARRIERS TO EFFECTIVE
COMMUNICATION (Contd…)
1. VERBAL BARRIERS
a. Lack of proper planning
b. Language
c. Badly encoded or wrongly decoded messages
d. Semantic gap
e. Differences in the perception of a message
56. INTERPERSONAL COMMUNICATION SKILLS
INCLUDE
a) Communication skills (LSRW)
b) Emotional intelligence
c) Teamwork
d) Negotiation, Persuasion and Influencing skills
e) Conflict resolution, Problem solving and Decision making
58. DEVELOPING INTERPERSONAL
COMMUNICATION SKILLS
1. Identify areas for improvement
2. Focus on basic communication skills
3. Look inwards
4. Improve on other interpersonal skills
5. Use and practice interpersonal skills
6. Reflection on one’s experience and improvement
59.
60. Textbook AUTHORED by me
https://pristinebooksonline.com/product
/technical-english-1-2/
Link to order the textbook online
PRISTINE PUBLISHING HOUSE
Urwa, Mangaluru