Importance of communication for hospital Part-1 or Healthcare communication. There are 6 stakeholders are there for a hospital. How it varied from one to another we have tried to figure out. The current slide is on nursing & their challenges for communication. Mostly 60% of the problems could be solve with the proper communication.

1. Importance of Communication for Hospital
An overview of various communication channel in Hospital
Part -1

2. What does a hospital do ??
• Delivers complex Web of human
ailment related Services under one
roof
What makes it more complex ??
• Human Intervention
• Congregation of people having
different socio, cultural, economical
background
• Non standardization of services
• Burst of Emotional expectation
• Time is Life
Hospital Ecosystem

3. Communication goals for a Hospital

4. Hospital
Communication
Nurse Patient
Community / PR
Communication
with Referring
physician
Support Staff &
Patient
Communication
Intra/Inter
Hospital
communication
Physician Patient
Stakeholders of Hospital
Communication

5. Communication Challenges for Nurses
Language Barrier
Distraction
Physical Proximity
Varying Communication Style
Workload
Conflict
Lack of Information verification
Shift Change

6. Why do Nurses
need a good
communication
skill??
Patient
Satisfaction
To initiate
action
To solve
problem
To interpret
or explain
To
Exchange
information

7. Essential
Communication
Skills for Nurses..

8. Non Verbal
communication
(Gesture &
Posture)

9. Facial Expression

10. Funny facts on Tone & Voice
The pitch & the distinctive tone
might predict different meaning for
different tone
• “Oh” can mean
• You Surprised me
• I made a mistake
• You are a pain in the neck
• You made me so happy
• I am bored
• I am fascinated
• I don’t understand

11. Body Language

12. Giving his opinions or
ideas and is doing the
talking.
Listening rather
than speaking.

13. Eye Contact
• Most important non verbal communication
tool
• Eyes can say a lot without even uttering a word
• It shows people are interested & their respect
• Important to gauge other person’s response
• Indicates Acknowledgement & respect

14. Active Listening
When you talk, you
are only repeating
what you already
know. But if you listen
you may learn
something new.

15. Treat them as a family :
Expediency
• Faster response
• Guide them to solve
their problem
Communication
• Get in touch with your
patient regularly
• Wish them on their
special day
• Listen properly & then
respond
Personalization
• Understand more about
the patient
• Understand what they
are looking for &
arrange the services
accordingly

16. Build Trust, make an impact
Honesty
Do what’s
Right
Effective
communi
cation
Avoid Self
Promotion
Ready to
offer help
Gradual
Process
Express
your
feeling
Admit
Mistake
When you make a commitment, you build hope. When you
keep it, you build trust.

17. Show Compassion
“A Kind gesture can reach a wound that only compassion can heal “
Sensitivity
Sympathy
Empathy
Motivation/
Care
Distress
Tolerance
Non
Judgmental

18. Cultural Awareness

19. Patient Education
• Video Presentation
• Hands on Learning
• Written Material
• Cause & Effect Technique
• Group Discussion
• Discharge Instruction
• Save & Record
• Using Model
• Question & Answer
• Technology

20. Verbal Communication
“French is a language that turn dirt in to romance”
• Listen carefully with 100% attention
• Eliminate Noise
• Never undermine a person
• Speak slowly & get your point clarified
• Use right tone

21. Reference
• https://businesspartnermagazine.com/tips-developing-deep-personal-relationships-with-customers/
• https://www.nursechoice.com/traveler-resources/10-essential-nurse-communication-skills-for-success/
• https://carrington.edu/blog/top-10-soft-skills-needed-health-care/
• https://patientengagementhit.com/features/effective-nurse-communication-skills-and-strategies
• https://online.regiscollege.edu/blog/importance-communication-health-care/
• https://www.ausmed.com/cpd/guides/communication-skills
• https://www.slideshare.net/NehalMehta2/communication-with-patients
• https://www.slideshare.net/wicaksana/art-of-communication-for-hospital
• https://blogs.aca-it.be/nonverbal-communication-tips-freelancers/
• https://www.slideshare.net/wicaksana/effective-communication-skills-9713637 Sl21
• https://www.nursebuff.com/patient-education/
• https://libguides.llu.edu/c.php?g=429395&p=2929607
• https://blog.hhs1.com/the-importance-of-communication-in-healthcare