Srinivas Medikonda is a Principal Solution Architect with nearly 20 years of experience in project/program management, process reengineering, business analysis, client relationship management, software development costing and budgeting, and requirement gathering/analysis. He has significant experience working in the banking and finance, healthcare, telecom, high tech, and manufacturing industries. He is proficient in providing CRM consulting services and is well-versed in various project management methodologies. He also has sound knowledge of key CRM concepts and is an effective communicator with strong leadership, problem-solving, and people management skills.

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• A competent professional with nearly 20 years of experience in:
Project/Program Management Process Reengineering Business Analysis
Client Relationship Management Software Development Costing & Budgeting
Requirement Gathering /Analysis Solution Design/ Architecture
• Gained significant exposure of working in Banking and Finance, Healthcare,
Telecom, High Tech & Manufacturing domain
• Proficient in providing CRM Consulting Services (Siebel, Siebel On Demand,
Salesforce.com, MS CRM & Sales Logix CRM) on various industry verticals
• Well versed with eRoadmap, Parallel Waterfall, PMP, Waterfall Project
Management & Agile Methodologies
• Sound knowledge of concepts like Marketing Segmentation, Campaign & Event
Management, Sales Force Automation, Case Management, Trouble Ticket,
Service Level Agreements (SLA) and Contracts
• An effective communicator with good leadership, problem solving and people
management skills
Srinivas Medikonda
Principal Solution Architect
Professional Background Key Engagements
Areas of ExpertiseBrief Introduction
• Managing end to end delivery for CRM Implementations for Various Clients .
• As a Solution Architect, responsible for Design, Development, Administration
and supporting projects with the objective of delivering them as per agreed
timelines, cost and quality parameters
• Maintain and publish program management documentation including project
scope, development schedules, risk managements and resource/budget
estimations
• Acts as the front line communicator for interfacing with engineering
management, product management and program management professionals
across the organization to identify and manage program dependencies
• Define streamlined workflows and drive project implementations with agile
lightweight processes for maximum efficiency and effectiveness
• Identify areas of risk and opportunity, manage conflicts, and collaboratively
create mutually acceptable solutions
• Communicate program status, decisions, actions, as well as risk areas and
mitigation plans effectively in a simple and lucid manner ,Organize, document
and present technical and program reviews/status to senior management
• B.E. (Mechanical Engineering) from Mysore University
• Certification in Administration & Configuration of Siebel from Oracle University
• Certified Salesforce.com Administrator from Salesforce.com
• MS CRM online and on premise 201120132015
• MS Sql Server DBA
• Oracle 11g10g, Teradata and Sybase.
• Global SFDC Implementation for Citi Bank both for Commercial and Wealth
Management space for USA and Mexico.
• SFDC Sales Cloud implementation for Bright House Networks, Florida.
• SFDC Integration with Legacy ERP Systems for Dex Media, Dallas.
• Global MS CRM 2011 implementation for Citi Bank, North America, APAC,
LATAM and EMEA regions.
• Global Siebel Implementation for Hewlett Packard, Singapore across
APAC countries.
• Global Oracle CRM implementation for Hewlett Packard, Singapore across
APAC countries.