2. Proprietary and Confidential
START UP
SECRETS
An insider’s guide to unfair competitive advantage
Building a Compelling Value Proposition
@underscorevc
startupsecrets.com
4. Proprietary and Confidential
For (target customers)
Who are dissatisfied with (the current alternative)
Our product is a (new product)
That provides (key problem-solving capability)
Unlike (the product alternative)
Value Prop
7startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
5. Proprietary and Confidential
Where might you start?
Evaluate Build
Gain Pain
Value
Prop
Define
Ideas
Problem
Solution
9startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
7. Proprietary and Confidential
Evaluate Build
Gain Pain
Value
Prop
Define, Qualify
Agenda - Problem
Ideas
Problem
Solution
11startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
8. Proprietary and Confidential
Unworkable
Unavoidable
Urgent
Underserved
Problems worth solving
are usually 4U …
Problem
12startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
9. Proprietary and Confidential
Broken business process
Consequences ?
If the consequences are costly or painful,
so much the better.
E.g. who gets fired if this doesn’t work?
Unworkable
13startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
10. Proprietary and Confidential
Accounting
Regulation
Is the problem so fundamental
you can’t avoid it and just have to comply?
Unavoidable
14startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
11. Proprietary and Confidential
Relative to other needs …
Priority
• Determines resources allocated
If you’re not at the top of the list,
are you at least in the top 3?
If not will you get moved up or down over time
and why?
Urgent
15startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
12. Proprietary and Confidential
You will compete in a zero-sum game
Finite:
• $
• Time
• People
• Attention
Underserved – business…
16startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
13. Proprietary and Confidential
Examples…
• Social
– Find
– Connect
– Communicate
– Meet
– Share
– Entertain
– Date
Needs…
• Social
• Security
• Physical
• Economic
• Recognition
• Responsibility
• Achievement
• Growth
Underserved – consumers…
17startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
14. Proprietary and Confidential
Is it “blac” & white?
Blatant
Latent
Aspirational
Critical
Blatant
Latent
Aspirational Critical
Blatant
Critical
Qualify the problem
18startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
15. Proprietary and Confidential
What is the real problem?
The Eight Levels of Problem Solving
• https://hbr.org/2013/12/amazon-turned-a-flaw-into-gold-with-advanced-problem-solving
Level 0 - Can’t see the problem
Level 1 - See the problem and raise it
Level 2 – See the problem and define it clearly (a problem well defined is a problem half-solved)
Level 3 - See the problem, define it clearly, and identify the root cause
Level 4 – Plan ahead to avoid the problem or derivative problems re-occurring (prevention is
better than a cure)
Level 5 – Find a practical and viable solution to the problem
Level 6 – Find a breakthrough solution to the problem (for example, one that saves more than it
costs, or opens the way to other breakthroughs)
Level 7 - Take initiative to implement the solution or develop the breakthrough
Level 8 – Look beyond problem prevention – create new opportunities from continuous
improvement (Think 3M, or the Amazon example above.)
19
16. Proprietary and Confidential
Is it 4 U?
• Unworkable
• Unavoidable
• Urgent
• Underserved
Is it BLAC and white?
Look for the real problem
Problem - Summary
21startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
18. Proprietary and Confidential
4 U
Blatant
Critical
Ideas – fit to problem...
23Building a Compelling Value Proposition @underscorevc
19. Proprietary and Confidential
Evaluate Build
Gain Pain
Value
Prop
Define
Ideas
Problem
Solution
Agenda - Solution
24startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
21. Proprietary and Confidential
• Faster
• Cheaper
• Better
Startup
Opportunity?
21startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
22. Proprietary and Confidential
What is your compelling
breakthrough?
3 D
Break something!
27startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
23. Proprietary and Confidential
Discontinuous innovation
Defensible technology +
Disruptive business model
A breakthrough that
COMPELS people to
ACT !
23
Breakthrough opportunities
3 D
startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
24. Proprietary and Confidential
It’s often as much work going after a small fight…
Big problems often = big opportunities
Startup Secret: Pick a BIG fight!
29startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
25. Proprietary and Confidential
Evaluate Build
Gain Pain
Value
Prop
Define
Ideas
Problem
Solution
Agenda - Evaluate
31startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
26. Proprietary and Confidential
Before After
Acute Pain
Absolute Joy
Qualitative evaluation
32startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
27. Proprietary and Confidential
Before After
Acute Pain
Absolute Joy
Vitamin vs. Morphine
Qualitative evaluation
33startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
29. Proprietary and Confidential
For companies with web or mobile apps
Who are dissatisfied with apps that work as expected in the
QA lab, but not in the hands of end users
Our in-the-wild testing
Enables them to test their apps under real-world conditions
Unlike outsourced testing, which merely moves the QA lab to
a cheaper part of the world, but doesn’t actually improve app
quality
uTestBefore & AfteruTest
32startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
30. Proprietary and Confidential
Before: Test In The Lab & Hope
Testing inside the lab is vital. But today’s web & mobile apps require a new approach to
augment lab testing: in-the-wild testing
After: Test Where Your Users Are
Before & AfterBefore & After
33startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
31. Proprietary and Confidential
Introducing the gain/pain ratio
Quantitative Evaluation
Gain Pain
34startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
32. Proprietary and Confidential
The gain delivered to the customer
vs.
The pain and cost for the customer to adopt
“Gain/Pain ratio"
Gain Pain
35startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
33. Proprietary and Confidential
• Revenue
• Cost savings
• Time
• People
• Competitive advantage
• Reputation
• Etc..
Gain
Gain Pain
36startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
34. Proprietary and Confidential
• Find (See)
• Try
• Buy
• Implement
• Deploy
• Own – eg TCO
Pain
Gain Pain
37startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
35. Proprietary and Confidential
• Switching costs?
• Default = do nothing
• Alternatives?
• Good enough =
good enough!
• RISK on a startup
Inertia,
RISK
Inertia
Gain Pain
39startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
36. Proprietary and Confidential
What’s the right ratio?
Inertia,
RISKGain Pain
40startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
37. Proprietary and Confidential
> 10 to overcome
• Inertia
• RISK
“Gain/Pain ratio”
Inertia,
RISK
Gain
Pain
>10
41startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
38. Proprietary and Confidential
Customer view = Gain/Pain
• Revenue
• Cost savings
• Time
• People
• Competitive advantage
• Reputation
• Etc.
• Inertia
• Switching costs?
• Default = do nothing
• Alternatives?
• Good enough =
good enough!
• RISK on a startup
• Find (See)
• Try
• Buy
• Implement
• Deploy
• Own – e.g.TCO
Inertia,
RISKGain
Pain
45startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
39. Proprietary and Confidential
“An order of
magnitude”
Customer view = Gain/Pain
• Revenue
• Cost savings
• Time
• People
• Competitive advantage
• Reputation
• Etc.
• Inertia
• Switching costs?
• Default = do nothing
• Alternatives?
• Good enough =
good enough!
• RISK on a startup
• Find (See)
• Try
• Buy
• Implement
• Deploy
• Own – e.g.TCO
Inertia,
RISK
Gain
Pain
>10
46startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
40. Proprietary and Confidential
Disruptive innovation
Yet..
NON disruptive adoption
Startup Secret…
50startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
41. Proprietary and Confidential
Agenda - Build
Evaluate Build
Gain Pain
Value
Prop
Define
Ideas
Problem
Solution
51startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
42. Proprietary and Confidential
What problems do you understand uniquely well?
What solution can you deliver uniquely well?
What kind of disruptive business model can you bring?
Build around – YOU…
52startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
43. Proprietary and Confidential
For (target customers)
Who are dissatisfied with (the current alternative)
Our product is a (new product)
That provides (key problem-solving capability)
Unlike (the product alternative)
Value Prop
53startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
44. Proprietary and Confidential
1. Define,
• 4U Need (Unworkable, Unavoidable, Urgent, Underserved)
• 3D Solution (Discontinuous, Defensible, Disruptive)
• BLAC and white
• Look for the real problem
2. Evaluate
• Before and After
• Gain/Pain >10
3. Build
• Around YOU!
Summary
54startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
45. Proprietary and Confidential
START UP
SECRETS
An insider’s guide to unfair competitive advantage
Building a Compelling Value Proposition
Thank you!
@underscorevc
#startupsecrets