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Proprietary and Confidential
Proprietary and Confidential
START UP
SECRETS
An insider’s guide to unfair competitive advantage
Building a Compelling Value Proposition
@underscorevc
startupsecrets.com
Proprietary and Confidential
Agenda
Evaluate Build
Gain Pain
Value
Prop
Define
startupsecrets.comBuilding a Compelling Value Proposition
Ideas
Problem
Solution
6@underscorevc
Proprietary and Confidential
 For (target customers)
 Who are dissatisfied with (the current alternative)
 Our product is a (new product)
 That provides (key problem-solving capability)
 Unlike (the product alternative)
Value Prop
7startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Where might you start?
Evaluate Build
Gain Pain
Value
Prop
Define
Ideas
Problem
Solution
9startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Ideas… free floating?
10startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Evaluate Build
Gain Pain
Value
Prop
Define, Qualify
Agenda - Problem
Ideas
Problem
Solution
11startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 Unworkable
 Unavoidable
 Urgent
 Underserved
Problems worth solving
are usually 4U …
Problem
12startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 Broken business process
 Consequences ?
If the consequences are costly or painful,
so much the better.
E.g. who gets fired if this doesn’t work?
Unworkable
13startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 Accounting
 Regulation
Is the problem so fundamental
you can’t avoid it and just have to comply?
Unavoidable
14startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 Relative to other needs …
 Priority
• Determines resources allocated
If you’re not at the top of the list,
are you at least in the top 3?
If not will you get moved up or down over time
and why?
Urgent
15startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 You will compete in a zero-sum game
 Finite:
• $
• Time
• People
• Attention
Underserved – business…
16startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Examples…
• Social
– Find
– Connect
– Communicate
– Meet
– Share
– Entertain
– Date
Needs…
• Social
• Security
• Physical
• Economic
• Recognition
• Responsibility
• Achievement
• Growth
Underserved – consumers…
17startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Is it “blac” & white?
 Blatant
 Latent
 Aspirational
 Critical
Blatant
Latent
Aspirational Critical
Blatant
Critical
Qualify the problem
18startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
What is the real problem?
 The Eight Levels of Problem Solving
• https://hbr.org/2013/12/amazon-turned-a-flaw-into-gold-with-advanced-problem-solving
 Level 0 - Can’t see the problem
 Level 1 - See the problem and raise it
 Level 2 – See the problem and define it clearly (a problem well defined is a problem half-solved)
 Level 3 - See the problem, define it clearly, and identify the root cause
 Level 4 – Plan ahead to avoid the problem or derivative problems re-occurring (prevention is
better than a cure)
 Level 5 – Find a practical and viable solution to the problem
 Level 6 – Find a breakthrough solution to the problem (for example, one that saves more than it
costs, or opens the way to other breakthroughs)
 Level 7 - Take initiative to implement the solution or develop the breakthrough
 Level 8 – Look beyond problem prevention – create new opportunities from continuous
improvement (Think 3M, or the Amazon example above.)
19
Proprietary and Confidential
 Is it 4 U?
• Unworkable
• Unavoidable
• Urgent
• Underserved
 Is it BLAC and white?
 Look for the real problem
Problem - Summary
21startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Ideas… can now be applied!
22startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
4 U
Blatant
Critical
Ideas – fit to problem...
23Building a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Evaluate Build
Gain Pain
Value
Prop
Define
Ideas
Problem
Solution
Agenda - Solution
24startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Solution
25Building a Compelling Value Proposition @underscorevc
Proprietary and Confidential
• Faster
• Cheaper
• Better
Startup
Opportunity?
21startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
What is your compelling
breakthrough?
3 D
Break something!
27startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 Discontinuous innovation
 Defensible technology +
 Disruptive business model
A breakthrough that
COMPELS people to
ACT !
23
Breakthrough opportunities
3 D
startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 It’s often as much work going after a small fight…
 Big problems often = big opportunities
Startup Secret: Pick a BIG fight!
29startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Evaluate Build
Gain Pain
Value
Prop
Define
Ideas
Problem
Solution
Agenda - Evaluate
31startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Before After
Acute Pain

Absolute Joy

Qualitative evaluation
32startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Before After
Acute Pain

Absolute Joy

Vitamin vs. Morphine
Qualitative evaluation
33startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
UTEST* EXAMPLE
(*Later renamed APPLAUSE)
Proprietary and Confidential
 For companies with web or mobile apps
 Who are dissatisfied with apps that work as expected in the
QA lab, but not in the hands of end users
 Our in-the-wild testing
 Enables them to test their apps under real-world conditions
 Unlike outsourced testing, which merely moves the QA lab to
a cheaper part of the world, but doesn’t actually improve app
quality
uTestBefore & AfteruTest
32startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Before: Test In The Lab & Hope
Testing inside the lab is vital. But today’s web & mobile apps require a new approach to
augment lab testing: in-the-wild testing
After: Test Where Your Users Are
Before & AfterBefore & After
33startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 Introducing the gain/pain ratio
Quantitative Evaluation
Gain Pain
34startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 The gain delivered to the customer
vs.
 The pain and cost for the customer to adopt
“Gain/Pain ratio"
Gain Pain
35startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
• Revenue
• Cost savings
• Time
• People
• Competitive advantage
• Reputation
• Etc..
Gain
Gain Pain
36startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
• Find (See)
• Try
• Buy
• Implement
• Deploy
• Own – eg TCO
Pain
Gain Pain
37startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
• Switching costs?
• Default = do nothing
• Alternatives?
• Good enough =
good enough!
• RISK on a startup
Inertia,
RISK
Inertia
Gain Pain
39startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
What’s the right ratio?
Inertia,
RISKGain Pain
40startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 > 10 to overcome
• Inertia
• RISK
“Gain/Pain ratio”
Inertia,
RISK
Gain
Pain
>10
41startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Customer view = Gain/Pain
• Revenue
• Cost savings
• Time
• People
• Competitive advantage
• Reputation
• Etc.
• Inertia
• Switching costs?
• Default = do nothing
• Alternatives?
• Good enough =
good enough!
• RISK on a startup
• Find (See)
• Try
• Buy
• Implement
• Deploy
• Own – e.g.TCO
Inertia,
RISKGain
Pain
45startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
“An order of
magnitude”
Customer view = Gain/Pain
• Revenue
• Cost savings
• Time
• People
• Competitive advantage
• Reputation
• Etc.
• Inertia
• Switching costs?
• Default = do nothing
• Alternatives?
• Good enough =
good enough!
• RISK on a startup
• Find (See)
• Try
• Buy
• Implement
• Deploy
• Own – e.g.TCO
Inertia,
RISK
Gain
Pain
>10
46startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Disruptive innovation
Yet..
NON disruptive adoption
Startup Secret…
50startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
Agenda - Build
Evaluate Build
Gain Pain
Value
Prop
Define
Ideas
Problem
Solution
51startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 What problems do you understand uniquely well?
 What solution can you deliver uniquely well?
 What kind of disruptive business model can you bring?
Build around – YOU…
52startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
 For (target customers)
 Who are dissatisfied with (the current alternative)
 Our product is a (new product)
 That provides (key problem-solving capability)
 Unlike (the product alternative)
Value Prop
53startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
1. Define,
• 4U Need (Unworkable, Unavoidable, Urgent, Underserved)
• 3D Solution (Discontinuous, Defensible, Disruptive)
• BLAC and white
• Look for the real problem
2. Evaluate
• Before and After
• Gain/Pain >10
3. Build
• Around YOU!
Summary
54startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
Proprietary and Confidential
START UP
SECRETS
An insider’s guide to unfair competitive advantage
Building a Compelling Value Proposition
Thank you!
@underscorevc
#startupsecrets
Proprietary and Confidential
Thank you!
@underscorevc #startupsecrets
Proprietary and Confidential
T 617.303.0064
@underscorevc
53 State Street,
10th Floor, Boston, MA 02109,
USA

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U First - Building a Compelling Value Proposition

  • 2. Proprietary and Confidential START UP SECRETS An insider’s guide to unfair competitive advantage Building a Compelling Value Proposition @underscorevc startupsecrets.com
  • 3. Proprietary and Confidential Agenda Evaluate Build Gain Pain Value Prop Define startupsecrets.comBuilding a Compelling Value Proposition Ideas Problem Solution 6@underscorevc
  • 4. Proprietary and Confidential  For (target customers)  Who are dissatisfied with (the current alternative)  Our product is a (new product)  That provides (key problem-solving capability)  Unlike (the product alternative) Value Prop 7startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 5. Proprietary and Confidential Where might you start? Evaluate Build Gain Pain Value Prop Define Ideas Problem Solution 9startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 6. Proprietary and Confidential Ideas… free floating? 10startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 7. Proprietary and Confidential Evaluate Build Gain Pain Value Prop Define, Qualify Agenda - Problem Ideas Problem Solution 11startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 8. Proprietary and Confidential  Unworkable  Unavoidable  Urgent  Underserved Problems worth solving are usually 4U … Problem 12startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 9. Proprietary and Confidential  Broken business process  Consequences ? If the consequences are costly or painful, so much the better. E.g. who gets fired if this doesn’t work? Unworkable 13startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 10. Proprietary and Confidential  Accounting  Regulation Is the problem so fundamental you can’t avoid it and just have to comply? Unavoidable 14startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 11. Proprietary and Confidential  Relative to other needs …  Priority • Determines resources allocated If you’re not at the top of the list, are you at least in the top 3? If not will you get moved up or down over time and why? Urgent 15startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 12. Proprietary and Confidential  You will compete in a zero-sum game  Finite: • $ • Time • People • Attention Underserved – business… 16startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 13. Proprietary and Confidential Examples… • Social – Find – Connect – Communicate – Meet – Share – Entertain – Date Needs… • Social • Security • Physical • Economic • Recognition • Responsibility • Achievement • Growth Underserved – consumers… 17startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 14. Proprietary and Confidential Is it “blac” & white?  Blatant  Latent  Aspirational  Critical Blatant Latent Aspirational Critical Blatant Critical Qualify the problem 18startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 15. Proprietary and Confidential What is the real problem?  The Eight Levels of Problem Solving • https://hbr.org/2013/12/amazon-turned-a-flaw-into-gold-with-advanced-problem-solving  Level 0 - Can’t see the problem  Level 1 - See the problem and raise it  Level 2 – See the problem and define it clearly (a problem well defined is a problem half-solved)  Level 3 - See the problem, define it clearly, and identify the root cause  Level 4 – Plan ahead to avoid the problem or derivative problems re-occurring (prevention is better than a cure)  Level 5 – Find a practical and viable solution to the problem  Level 6 – Find a breakthrough solution to the problem (for example, one that saves more than it costs, or opens the way to other breakthroughs)  Level 7 - Take initiative to implement the solution or develop the breakthrough  Level 8 – Look beyond problem prevention – create new opportunities from continuous improvement (Think 3M, or the Amazon example above.) 19
  • 16. Proprietary and Confidential  Is it 4 U? • Unworkable • Unavoidable • Urgent • Underserved  Is it BLAC and white?  Look for the real problem Problem - Summary 21startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 17. Proprietary and Confidential Ideas… can now be applied! 22startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 18. Proprietary and Confidential 4 U Blatant Critical Ideas – fit to problem... 23Building a Compelling Value Proposition @underscorevc
  • 19. Proprietary and Confidential Evaluate Build Gain Pain Value Prop Define Ideas Problem Solution Agenda - Solution 24startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 20. Proprietary and Confidential Solution 25Building a Compelling Value Proposition @underscorevc
  • 21. Proprietary and Confidential • Faster • Cheaper • Better Startup Opportunity? 21startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 22. Proprietary and Confidential What is your compelling breakthrough? 3 D Break something! 27startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 23. Proprietary and Confidential  Discontinuous innovation  Defensible technology +  Disruptive business model A breakthrough that COMPELS people to ACT ! 23 Breakthrough opportunities 3 D startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 24. Proprietary and Confidential  It’s often as much work going after a small fight…  Big problems often = big opportunities Startup Secret: Pick a BIG fight! 29startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 25. Proprietary and Confidential Evaluate Build Gain Pain Value Prop Define Ideas Problem Solution Agenda - Evaluate 31startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 26. Proprietary and Confidential Before After Acute Pain  Absolute Joy  Qualitative evaluation 32startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 27. Proprietary and Confidential Before After Acute Pain  Absolute Joy  Vitamin vs. Morphine Qualitative evaluation 33startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 28. Proprietary and Confidential UTEST* EXAMPLE (*Later renamed APPLAUSE)
  • 29. Proprietary and Confidential  For companies with web or mobile apps  Who are dissatisfied with apps that work as expected in the QA lab, but not in the hands of end users  Our in-the-wild testing  Enables them to test their apps under real-world conditions  Unlike outsourced testing, which merely moves the QA lab to a cheaper part of the world, but doesn’t actually improve app quality uTestBefore & AfteruTest 32startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 30. Proprietary and Confidential Before: Test In The Lab & Hope Testing inside the lab is vital. But today’s web & mobile apps require a new approach to augment lab testing: in-the-wild testing After: Test Where Your Users Are Before & AfterBefore & After 33startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 31. Proprietary and Confidential  Introducing the gain/pain ratio Quantitative Evaluation Gain Pain 34startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 32. Proprietary and Confidential  The gain delivered to the customer vs.  The pain and cost for the customer to adopt “Gain/Pain ratio" Gain Pain 35startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 33. Proprietary and Confidential • Revenue • Cost savings • Time • People • Competitive advantage • Reputation • Etc.. Gain Gain Pain 36startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 34. Proprietary and Confidential • Find (See) • Try • Buy • Implement • Deploy • Own – eg TCO Pain Gain Pain 37startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 35. Proprietary and Confidential • Switching costs? • Default = do nothing • Alternatives? • Good enough = good enough! • RISK on a startup Inertia, RISK Inertia Gain Pain 39startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 36. Proprietary and Confidential What’s the right ratio? Inertia, RISKGain Pain 40startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 37. Proprietary and Confidential  > 10 to overcome • Inertia • RISK “Gain/Pain ratio” Inertia, RISK Gain Pain >10 41startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 38. Proprietary and Confidential Customer view = Gain/Pain • Revenue • Cost savings • Time • People • Competitive advantage • Reputation • Etc. • Inertia • Switching costs? • Default = do nothing • Alternatives? • Good enough = good enough! • RISK on a startup • Find (See) • Try • Buy • Implement • Deploy • Own – e.g.TCO Inertia, RISKGain Pain 45startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 39. Proprietary and Confidential “An order of magnitude” Customer view = Gain/Pain • Revenue • Cost savings • Time • People • Competitive advantage • Reputation • Etc. • Inertia • Switching costs? • Default = do nothing • Alternatives? • Good enough = good enough! • RISK on a startup • Find (See) • Try • Buy • Implement • Deploy • Own – e.g.TCO Inertia, RISK Gain Pain >10 46startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 40. Proprietary and Confidential Disruptive innovation Yet.. NON disruptive adoption Startup Secret… 50startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 41. Proprietary and Confidential Agenda - Build Evaluate Build Gain Pain Value Prop Define Ideas Problem Solution 51startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 42. Proprietary and Confidential  What problems do you understand uniquely well?  What solution can you deliver uniquely well?  What kind of disruptive business model can you bring? Build around – YOU… 52startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 43. Proprietary and Confidential  For (target customers)  Who are dissatisfied with (the current alternative)  Our product is a (new product)  That provides (key problem-solving capability)  Unlike (the product alternative) Value Prop 53startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 44. Proprietary and Confidential 1. Define, • 4U Need (Unworkable, Unavoidable, Urgent, Underserved) • 3D Solution (Discontinuous, Defensible, Disruptive) • BLAC and white • Look for the real problem 2. Evaluate • Before and After • Gain/Pain >10 3. Build • Around YOU! Summary 54startupsecrets.comBuilding a Compelling Value Proposition @underscorevc
  • 45. Proprietary and Confidential START UP SECRETS An insider’s guide to unfair competitive advantage Building a Compelling Value Proposition Thank you! @underscorevc #startupsecrets
  • 46. Proprietary and Confidential Thank you! @underscorevc #startupsecrets
  • 47. Proprietary and Confidential T 617.303.0064 @underscorevc 53 State Street, 10th Floor, Boston, MA 02109, USA