HP Technology Forum & Expo 2007 The Power of Converged Business Availability Center and Operations Manager Stefan Bergstein, HP Software

1. © 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
HP Technology Forum & Expo 2007The Power of Converged Business Availability Center and Operations Manager
Stefan Bergstein, HP Software

2. 2
6 December 2014
Introduction
Agenda
Integration scenarios
HP Operations Center and HP Business Availability Center
Enrichment of Operations with the Universal CMDB
HP SiteScope and HP Operations Center

3. © 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Introduction

4. 4 6 December 2014
Business Outcomes
APPLICATIONS
STRATEGY
SAP, Oracle, SOA, J2EE, .Net
Project & PortfolioManagement Center
Demand & PortfolioManagement
SOA Center
SOA Transformation
Quality Center
Quality Assurance
Performance Center
Performance Validation
CIO Office
CTO Office
OPERATIONS
Business Availability Center
Business Service Management
Network Mgmt
Center
Operations Center
Service Driven Operations
Change & Configuration Center
Service Management Center
ITSM
HP Software Centers

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Converged BAC and OVO use scenario
Comprehensive Business Service Management
“BSM is a category of IT operations management software products that link the availability and performance status of underlying IT infrastructure and application components to business-oriented IT services that enable business processes.”
“PollRevealsBuying Preferences for Business Service Management,” Availability and Performance Monitoring, Debra Curtis, April7, 2006.
Infrastructure Event Management
IT Service DependencyMapping
End-to-End Application Transaction Response Time Measurement
SLA Monitoringand Reporting
Loans

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Brief overview ofHP Operations Center andHP Business Availability Center
HP Business Availability Center

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Foundation
Universal CMDB
(Discovery, Federation, Reconciliation, Visualization, Change Tracking)
Business Service Dashboard
HP Business Availability Center™
Diagnostics
(J2EE, .NET, ERP/CRM)
Application Mapping
System AvailabilityManagement(SiteScope & OVO)
Service LevelManagement
ProblemManagement
End UserManagement
(BPM, RUM, CM)
Business Process Insight
Alerts and Notifications
Enterprise Reporting
Third-Party Integration
Service Impact Analysis
HP Business Availability Center

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HP Software Business Process Monitors (BPM)
Business Availability Center
Mercury Business
Process Monitors
(Inside Firewall) )
Mercury Business Process Monitors
(Outside Firewall)
Mainframe/Database
Firewall
Web
Servers
Application
Servers
Switch
Load
Balancer
Internet Cloud
End User
•Consistent, Repeatable End User Transactions from multiple locations
•Proactively find Availability and Performance Issues before customers do
•Reduce End User Outages by proactively managing with Perf. and Avail. Trends
•SLM and Customer Impact Management

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6 December 2014
HP Software Leverage of CMDB
OPERATIONS
Universal Business Availability Center
Operations Center
ServiceManagementCenter
Change & Configuration Center
Network Management Center
CMDB

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6 December 2014
The Universal CMDB
•Rich, extensible Service Model
−Object class model and CMDB schema
•Application Modeling
−Based on the dynamic Topology Query Language that querying based on object relationships
•Impact Analysis
−Analysis of simulated or real impact (returns sub-graphs of impacted items)
•Enrichment Services
−Rich business logic capability that can create and enrich logical and physical CI’s and their attributes
•Reconciliation Services
−Real-time status, processing and reconciliation engine
Provides services needed to model and manage the configuration of today’s complex IT environments

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6 December 2014
Physical Infrastructure
−Physical assets (servers, network, storage etc.)
−Application elements (J2EE, ERP/CRM, etc.)
Logical Infrastructure
−VLANs, subnets, links
Applications and services
−Application and service models
−Service dependency maps
Relationships (physical and logical)
−Peer relationships
−Parent-child
−Complex relationships
The Universal CMDB
Provides services needed to model and manage the configuration of today’s complex IT environments

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Brief overview ofHP Operations Center andHP Business Availability Center
HP Operations Center

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Automate operational processes
•Discover infrastructure elements and relationships
•Collect detailed performance data, events and status
•Correlate, aggregate and filter— from data to information
•Perform automated corrective actions—enable 24x7 autonomous operation
Acting
Systems, networks, applications, databases, Internet, services
Processing
Collecting
Presenting
Automation
Reduce complexity

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HP Operations Center
Manage the impact of infrastructure on applications and IT services
Operations Dashboard
HP Operations Center™
Operations Management
(OVOP, SiteScope)
Reporting
(Reporter/OVPI)
Service Impact Management
(OVO SN)
Application Infrastructure Management
(SPI’s, SiteScope)
Performance Management
(OVP, Glance Plus)
Foundation
Discovery Services
Universal CMDB Integration
3rd-Party Integrations
Common agents
User Roles
Correlation

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Enterprise Operations Console
•Consolidate operations across IT domains and geographies
•Scalable to global IT environments
•High availability architecture aligned
•Secure management across the internet
•Agentless and agent based monitoring
Enterprise Console
Element
Manager
Element
Manager
SiteScope
Domain
Manager
Domain
Manager
Foundation for consolidated service driven operations

16. © 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Integration scenarios

17. 17 6 December 2014
Converged BAC and OVO use cases offers an innovative top-down and bottom-up approach for integrating business, end-user, and system perspectives
Use cases
•Provide operations users visibility into service levels and status
•Assist to prioritize IT infrastructure service degradations
SLM data for Ops
•Proactively identify and prioritize critical business issues
•Accelerate MTTR by automatically correlating IT infrastructureinformation to end user transactions
Infrastructure status in BAC
•Enrich operational service views with web site and application availability data. In real time and from the end-user perspective.
•Measure business impact and risk from the end user perspective
EUM for OVO

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Integration scenario
Discovery
Appl. mapping
UCMDB
•EUM
•Diagnosis
•SAM
Dashboard
SLM
HP OM
Service
Navigator
BAC
SiteScope
OpsC
•Application topology
•Change propagation
and drilldown
•Bidirectional triage process
•Status exchange
•Application topology
•24x7
monitoring
•IT & App
operations
•Tier 1 support
LOB
owner
Service
manager
•Application
Mgmt
•Tier 2/3
support

19. © 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
HP Operations manager and BAC
How to provide cross domain visibility to optimized business outcome

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I need to make sure that the SAP application meets its SLA. I need to understand how all these IT infrastructure effects the business application.
I need to make sure that the servers, network and DBs meet their OLA and that the application teams are happy with the availability and performance.
Application Delivery & SupportManager
IT Operations Manager

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Goals of converged use cases
IT infrastructure
Application infrastructure
Partner
Warehouse
SAP environment
Finance
Tell me…
•The health of my network devices
•When the memory utilization on my HP- UX systems is above X
•The relationship between my physical and virtual network services
•If the DB Server response time >x seconds
Tell me when…
•The e-mail server is not meeting its 97.7% uptime SLA
•We are in jeopardy of breaking the SLO on SAP response times
•My SAP system response time >x seconds
•SAP-group servers are approaching max loadOperations Center
BAC
Optimize the impact of applications on the business
Optimize the impact of infrastructure on application services
App Owner
Infrastructure Owner
Need insight into IT infrastructure
Need visibility into hosted business applications

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High level event flow
OVO Server
Integration
Monitor
BAC
Source Adapter
OVOAdd-on
OVOPolicy
IT infrastructure service events
EUM and SLM events
OVOAgent
Alerts
config

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Operations Manager status in BAC

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Map infrastructure CIs to Services
Map dynamically generated OVO hierarchy to the Infrastructure service

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Launch OVO UI in context of BAC
Drill-down into infrastructure events
•View related infrastructure events
•Add’l Context Menu Item
•Launch pre-filtered OVO message browser

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Integration Features Key
•OVO events in BAC Dashboard
−“OVO Hosts and Applications” view shows the created topology
−Each created CI carries one to four KPIs: Application, System, Networkand Security
•SLM on OVO events
−SLAs can be defined in order to measure a percentage of time “above the threshold”
−Threshold is defined a one of the severities: Critical, Major, Minor or Warning
−Systemand ApplicationKPIs, Networkand Securityare optional

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BAC to HP OM integrationProvide visibility into hosted business applications
•Enrich operational service views with web site and application availability data. In real time and from the end-user perspective.
•Provide operations users visibility into service levels and status
•Assist to prioritize IT infrastructure service degradations

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31. © 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Enrichment of Operations with the Universal CMDB
How HP Operations users can leverage key values of Universal CMDB (UCMDB)

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6 December 2014
HPOM and UCMDB
control
discover
UCMDB
Operations Console
consistent view of actual world
monitor

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High level architecture
HPOM Server
Discovery
probe
UCMDB
Service Navigator
Discovery of
IT infrastructure services
TQL
Views
Discovery
probe
Monitoring of
IT infrastructure services
HPOM
Agents
HPOM
Agents
Smart message mapping
Importer
Admin
Mapping

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6 December 2014
Simulate a simple use case
HPOM Server
Discovery
probe
UCMDB
Service Navigator
Discovery of
IT infrastructure services
TQL
Views
Discovery
probe
Monitoring of
IT infrastructure services
HPOM
Agents
HPOM
Agents
Smart message mapping
Importer
Admin
Mapping
Operations: Interested in managing discovered Apache web servers
Use TQL queries to specify required CI data
Apache nodes and CIs are ready for monitoring by Operations

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Leverage key UCMDB values
… drill-down in UCMDB for change details and impact during problem isolation
… synchronize captured application dependencies as you need

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6 December 2014
Using Operations with the Universal CMDB simplifies the design and maintenance of operational service views.
Operation Manager with UCMDB
•Painless mapping of UCMDB CIs into SN objects and managed nodes.
•Dynamic mapping of HPOM messages to SN objects
Dynamic mapping
•Graphical definition of Services, CIs and object relationships
•Uses consistent, shared service model on top of UCMDB
Service Modeling
•Leverage UCMDB discovery for Operation Manager for augmenting agent based discovery.
•Rich set of discovery pattern for agent-less resource detection.
Advanced
Discovery

37. © 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
HP SiteScope and HP Operations Center
How they work together

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HP SiteScope and HP Operations Center –How they work together
•HP SiteScope serving as a satellite or super agent of Operations
•Forwarding of SiteScope alerts into Operations
•SiteScope populates Service Navigator/Service Maps
−Service maps show SiteScope’s data/status
•First integration aims at quick value for existing customers – additional integration under investigation for subsequent releases
•Available for Operations for Windows and Unix
Systems
w/ Agents
Operations Manager
(Enterprise Console)
Operationsfor Windows
PerformanceManager
SiteScope
Systems
w/ Agents
Systems
w/ Agents

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Agent
Agent
Monitor
Monitor
Monitor
Monitor
Monitor
Monitor
Monitor
Monitor
Monitor
Monitor
Monitor
Monitor
Monitor
Monitor
Monitor
SiteScope
SiteScope
Agent
SiteScope
Basic Integration Architecture
HP SiteScope and HP Operations Center
Operations Manager
Server
(UNIX/Windows)
•Agents “proxy” SiteScope alerts to Operations: Messages & Service Map Status
•Agent discovers SiteScope configuration & monitor groups, publishes discovered information to Service Maps
•Agents can be distributed across enterprise (multiple SiteScopes)
•In-Context launch for Operations Console to SiteScope Dashboards

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HP SiteScope and HP Operations Center – Combining best of both Worlds
•Centralized view:Agent-based and agent-less monitoring managed from one central console
−SiteScope taking part in enterprise- level event management
•Extendedmanagement footprint
−Unique breadth and depth
•Tightintegration
•Consolidated operationsacross IT domains and geographies
•Scalable to global IT environments
•High availabilityarchitecture aligned
Enterprise Console
Element
Manager
Element
Manager
SiteScope
Domain
Manager
Domain
Manager
Your Benefits:

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When/where to use SiteScope
•HP gives customers the choice of best-in-class agent-based and agent-lessoperations management depending on need
•Integration between HP Operations Manager and HP SiteScope providesmore robust enterprise level event management capabilities
For basic monitoring of
•environments/servers where agentsare not preferred
–e.g. low-impact servers like printserver, file servers)
•“unsupported platforms”
•devices where you cannot installadditional software on (printers, routers or ‘untouchable’ systems)

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Possible Scenario of Agent-Based and
Agent-Less Monitoring Combination
HP Operations
Manager for Windows
including Performance
Manager
First Example – Mixed Topology
Mission-critical servers
SiteScope
Server
Low-impact/
less critical systems
•600 Servers (Unix, Windows, OpenVMS ... )
•In-depth agent-based management
•In-depth performance management for some servers
•Management of AD, Exchange and SAP via HP
SMART Plug-Ins for certain servers
•300 Servers (Linux and Windows)
•Agent-less monitoring of e.g.
• total CPU util, memory util
• Oracle monitoring for 3 servers
•WebSite/URL monitoring
•Monitor MAC OS
•Monitor Network devices

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Possible Scenario of Agent-Based and
Agent-Less Monitoring Combination
HP Operations
Manager for Windows
including Performance
Manager
end user
experience/
response time
monitoring
Second Example – Comprehensive Monitoring
Mission-critical servers
SiteScop
e
Server
Client
Internet
cloud
Web/App
Server
SAP Server Database
Server
Firewall Firewall

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Possible Scenario of Agent-Based and
Agent-Less Monitoring Combination
HP Operations
Manager for Windows
including Performance
Manager
SiteScope
Server
Third Example – Decentralized Monitoring
Agent-less
Branch office
Chicago
Denver

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How it looks in Operations for Windows Service Map

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How it looks in Operations Unix Service Navigator

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Launch of SiteScope specific Tools

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Summary, Q&A

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