These are the slides from the last session of my law practice management course for Wake Forest Law School this fall. It was an online course. The students read Susskind's End of Lawyers? and my Virtual Law Practice book as well as many other materials and the use of a virtual law firm simulation.
2. Overview
Other Industry Adaptations to Online Delivery
Medical profession
Accountants
Higher Education
New Law Firm Roles
Future of Legal Services Delivery
How Firms Can Innovate
Unbundling
Big Data
3. Other Industries Are Adapting
Medical profession
Accountants
Higher Education
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13. Evolution of Legal Services
Bespoke Standardized Systematized Packaged Commoditized
14. 5 Types – Where Will you Fit In?
Expert Trusted Advisor
Bespoke
o Danger of assuming the client always needs expert
assistance
Enhanced Practitioner
Works closer to the right hand of the spectrum
o Supporting delivery of standardized, systematized and
packaged (when in-house)
o Market only tolerates this worker when their
experience as a lawyer is genuinely needed – otherwise
they will be replaced with paralegals, legal execs, etc.
15. Legal Knowledge Engineer
Large numbers of these will be needed in our profession
Highly skilled lawyers who can analyze, distill and place
into standard working practices and computer systems
Design and development roles
Decomposition of legal work will be a primary role – they
will have to know how to unbundle services
Legal Risk Manager
Lawyers that offer proactive legal services , anticipating
and pre-empting legal problems
16. Legal Hybrid
Multi-disciplinary
Schooled in other areas and can expand the range of their
services to include these as well as legal guidance
The Danger Zone
Work that is routine
Solos and small firms that are not highly specialized
Solos who are general practitioners
17. A Law Firm Can Innovate By…
Changing the way it delivers its services
Online systems
Unbundling
In the advice it offers
Suggesting ODR, other forms of dispute resolution for
clients
The way it runs its business
How lawyers are recruited and into which roles
18. Becoming a Maverick
Maverick management as a new discipline
Individuals in the firm who pursue ideas that will be
regarded in the beginning as peripheral, irrelevant and
even wasteful to the firm
Firms must nurture and encourage these people.
o The R&D division of a firm
You should be one whether you are a solo or in BigLaw.
The Best Lawyers Will Be
Transparent in communicating with their clients
Clear in exposing their work method
They understand that a large latent market of legal
services can be met by delivering online commoditized
services.
19. Conclusions
Clients will drive these changes regardless.
With the use of technology in law practice, empathy
and sincerity will mean more to building a legal
business and with client development.
There are two ways the public sees lawyers:
Benevolent custodians of the law and legal institutions
Jealous guards of the law, protectionists
To survive these changes, how you implement
technology in law practice to serve clients and
collaborate with other lawyers will matter.
Watch for ABA & State Bar Changes to Rules Related
to Tech in Law Practice!
20. Unbundling in the Future of Legal Services
Unbundling permits the lawyer to adapt to the changes Susskind discusses
by slowly making his or her processes more cost-effective and efficient
through the use of technology.
Over time as lawyers build up the quantity of unbundled work with the
faster IT process, they will be able to maintain their standard of living
while providing the now-expected lower fees to clients.
Unbundling may allow the lawyer to transition from inefficient traditional
models of legal services delivery to newer and more cost-effective
versions without making a huge initial investment.
Why will unbundling increase in popularity? It provides a delivery model
that benefits both the public and the professional.
21. Big Data in the Future of Legal Services
Collection of data from social media applications
Identification of legal needs
Suggestions for appropriate preventative action or solutions
Who will use this data and how?
Practice areas
Privacy/Confidentiality
Lawyer advertising rules? Will they keep lawyers out of the
market but permit others in?
Collection of data from national database?
Legal services’ existing database, open sourced with API
Smaller scale collection and use?
Expert systems
22. A Final Note
“The next generation of lawyers cannot rely on the
exclusionary power of state-imposed boundaries to
maintain the status, power, and distinction enjoyed
by the profession in the past. If lawyers are to survive
better than scribes or calligraphers did in the post-
Gutenberg world, they need to do more than merely
adapt new technologies to traditional practices and
processes. The route to success lies in a new model
of legal practice, in an understanding of the
implications of shrinking distances between people
and institutions.” – Ethan Katsh, Law in a Digital
World (1995)
23. Keeping up with changes
Jordan Furlong – law21.ca
My blog – virtuallawpractice.org
Richard Granat- elawyeringredux.com
ReInventLaw Lab - reinventlaw.com
Law Without Walls - lawwithoutwalls.org
Elawyering Task Force – elawyering.com
Alerts or # for:
Richard Susskind (@richardsusskind)
#Reinventlaw
Virtual law
Elawyering
Digital lawyering
Computational legal studies or computational law
Legal technology