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How to Tap Into Your Company’s
Marketing Influencers
@stephanhov
Stephan Hovnanian
Bambu by Sprout Social
@stephanhov
We Want More!
More

Customers
@stephanhov #VTNH2017CON
More

Clicks
More

Signups
More

Conversions
How We Currently Get More…
Paying for digital

advertising.
@stephanhov #VTNH2017CON
Hiring for

demand gen.
Fighting the
attention battle.
Paying for content
marketing.
@stephanhov #VTNH2017CON
Advocacy Program Framework
Define Find
EngageNurture
Define
(What’s In It For YOU?)
@stephanhov
Identify a recognized revenue
contributor, then focus your
advocacy program efforts on
that item or items.
@stephanhov
ROO: Return on Objectives
Advocacy Program Business Outcomes
@stephanhov #VTNH2017CON
Web/Foot Traffic
Conversions
Content Opps
GENERIC SPECIFIC
Social Metrics
Brand Awareness
Thought Leadership
Leads
Sales
Candidate Applications
Define
• Who will own the program?
• How will you define success?
• How will you measure success?
@stephanhov
Find
(Your Advocates)
@stephanhov
Who are your advocates?
• Industry Channel
• Partner Network
• Repeat Customers
• Employees
• Strong Personal Brands
@stephanhov
@stephanhov
Where are your advocates?
Email CRM Social Internal
Advocate Database
Find
• Who will you include?
• Where can they be found?
• What’s in it for them?
@stephanhov
Engage
(What’s In It For THEM?)
@stephanhov
Key Ingredients
• Executive Sponsorship
• Ease of Use
• Relevant and Valuable Content
• What’s In It For Them?
@stephanhov
What Type of Technology?
YOU WILL NEED:
Email
Collaboration Platform
Advocacy Solution
@stephanhov
@stephanhov
Customer Advocate Outreach
Employee Advocate Outreach
• Lunch & Learns
• New Hire Onboarding
• Exclusive Invitations
• Paired With Social Media Training
@stephanhov
Engage
• How will you invite them?
• How will you communicate with them?
• What are the expectations?
• What will they need to share?
@stephanhov
Nurture
(Grow Together And Win)
@stephanhov
Keys to Participation
• Communication
• Recognition
• Exclusivity
• Sustained Value
@stephanhov
Nurture
• How will you keep them motivated?
• How will you help them grow?
• How will the program stay valuable?
@stephanhov
How to Tap Into Your Company’s
Marketing Influencers
@stephanhov
Stephan Hovnanian
Bambu by Sprout Social
@stephanhov

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Creating an influencer and advocacy marketing program framework