1. Stephanie Mackid-Laurendeau
95 Autumn Close SE. ♦ Calgary, Alberta, T3M 0K2
smackid@live.com ♦ Tel: 403.831.9707
November 25, 2015
To whom this may concern,
I am excited to apply for the ‘Sales Super Agent - Home Reservations’ position posted on the
West Jet website. Based on the details of this job posting, I believe my skills and previous work
experiences make me an excellent candidate for this role.
Below is a brief overview of my key strengths and relevant work experiences:
I have extensive and diverse employment experiences working with the general public.
For example, I worked as a reservation agent from 2006 – 2007 for Swanberg Air Inc., and prior
to that, I spent several years working as a flight attendant for Air Canada. In addition, I was
employed as a sales associate for Lululemon Athletica from 2008 - 2009. Within these varied
roles, I worked in a team environment and focused my efforts on customer service.
Indeed, my employment history has allowed me to enhance my communication and
customer service skills significantly. Also worth mentioning is that I have previously worked as
a pilot, which benefited my work ethic as well as my organization and time management skills,
among other things. Although this was a very rewarding occupation, at this point in my life, I am
seeking a job that will allow me to enjoy more time with my family, while allowing me to
continue to work locally for a company I'm proud to be a part of.
I am proficient in several commonly used computer programs such as Microsoft Office,
Internet Explorer, Adobe, and both Microsoft and Apple operating software. In addition to my
interest in new challenges, I am self-motivated, possess a positive attitude, and I am always
willing to learn new things. These attributes also allow me to work effectively in an independent
setting as well as part of a team.
I believe that my work experiences and personal attributes make me an excellent fit for
this position. I welcome the opportunity to review my qualifications at your earliest convenience.
Thank you for your time and consideration.
Sincerely,
Stephanie Mackid-Laurendeau

2. Stephanie Mackid-Laurendeau
95 Autumn Close SE. ♦ Calgary, Alberta, T3M 0K2
smackid@live.com ♦ Tel: 403.831.9707
Objective:
Seeking to join a professional and forward-thinking organization that offers new
challenges in which I am able to expand my knowledge, skills, and workplace experience.
Education:
2000 - 2002 Commerce
University of Manitoba Winnipeg, MB
1999-2000 Commerce
University of Winnipeg Winnipeg, MB
Training & Licenses
2015 St John Ambulance Standard First Aid
2010 Dangerous Goods Training
2010 WHIMIS Training
2008 & 2015 Can-Fit-Pro
2008 Air Transport Pilot License (ATPL)
2005 Commercial Pilot’s License
Work Experience:
2012 – 2015 Online Personal Trainer
Self-employed (Specializing in nutrition)
2015 Fitness Coach (part time)
Orange Theory Fitness Calgary, AB
2009 – 2012 Corporate Pilot
Q Jets Aviation Calgary, AB
2008 – 2009 Sales Associate
Lululemon Athletica Calgary

3. 2007 – 2008 Pilot
Airborne Energy High Level, AB
2006 – 2007 CSR, Ramp, Reservations
Swanberg Air Inc. Calgary, AB
2002 – 2006 Flight Attendant
Air Canada Calgary, AB
Volunteer Experience:
YMCA 2012 - 2015
Preschool Department Calgary, AB
Languages:
English – excellent written and conversational
French – limited conversational
References:
Available upon request