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Communication
7-11-2012
Communication Objective

Our objective is to make our methods of
communication more efficient and the content of our
communication more valuable
General Statistics
 Items that can diminish the effectiveness of
 communicating
   Multitasking
   Interruptions
   Meetings
   Email
   Lines of Communications
Multitasking
Multitasking
 Findings have demonstrated that when you shift
 focus from one task to another, that transition is
 neither fast nor smooth
Multitasking
 Findings have demonstrated that when you shift
 focus from one task to another, that transition is
 neither fast nor smooth
 Though it feels instantaneous, takes time. In fact, up
 to 40 percent more time than single tasking -
 especially for complex tasks
Multitasking
 Findings have demonstrated that when you shift
 focus from one task to another, that transition is
 neither fast nor smooth
 Though it feels instantaneous, takes time. In fact, up
 to 40 percent more time than single tasking -
 especially for complex tasks
 Those who rated themselves as chronic multitaskers
 made more mistakes, could remember fewer items,
 and took longer to complete a variety of focusing
Interruptions


 The typical worker is interrupted every 11 minutes
 It can take 5+ minutes to get back on task
Meetings
Most professionals attend a total of 61.8 meetings
per month
Research indicates that over 50 percent of this
meeting time is wasted
  daydreaming (91%)

  missing meetings (96%)

  missing parts of meetings (95%)

  have brought other work to meetings (73%)
Emails

A typical business user sent and received about 110
email messages daily
At least 34 percent of messages do not contain any
information employees need to do their jobs properly
Communication Line
Formula is n(n-1)/2, where n equals the number of
people
  Generally, 6 is thrown out as optimal
    20 * ( 20-1) / 2 = 190
    50 * ( 50-1) / 2 = 1225 (a 6.5 times increase!)
Short-term Goals
Short-term Goals
Multitasking*
Short-term Goals
Multitasking*
Interruptions*
Short-term Goals
Multitasking*
Interruptions*
Meetings
Short-term Goals
Multitasking*
Interruptions*
Meetings
Emails
Short-term Goals
Multitasking*
Interruptions*
Meetings
Emails
Lines of Communication

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Reduce workplace interruptions

Notes de l'éditeur

  1. \n
  2. Inc. \nWorkers in small and medium-sized businesses spend half the work day on "necessary, yet unproductive tasks, including routine communications and filtering incoming information and correspondence\n\nWe found that reducing a Worker's unproductive time by 25 percent can yield an extra six weeks in productivity each year, per employee\n
  3. Multitasking - It may seem counter-intuitive but multitasking actually slows people down. It takes longer to get things done. A mundane example comes from an experiment in which people were asked to perform two tasks: the first, count to 10 as fast a possible, the second, recite the alphabet from “A” to “J” as quickly as possible. Each task typically requires about two seconds. So, a person can perform both tasks in about four seconds. Next, they were asked to switch between tasks (A1, B2, C3, D4, etc.)\n\nInterruptions\nUniversity of California, the typical worker can be interrupted every 11 minutes\n\nIn a recent study, a group of Microsoft workers took, on average, 15 minutes to return to serious mental tasks, like writing reports or computer code, after responding to incoming e-mail or instant messages. They strayed off to reply to other messages or browse news, sports or entertainment Web sites\n\nMeetings\nMost professionals attend a total of 61.8 meetings per month2 and research indicates that over 50 percent of this meeting time is wasted. (Robert B. Nelson and Peter Economy, Better Business Meetings)\nMost professionals who meet on a regular basis admit to \ndaydreaming (91%)\nmissing meetings (96%)\nmissing parts of meetings (95%)\n(73%) say they have brought other work to meetings\n(39%) say they have dozed during meetings\n\nEmail\nA typical business user sent and received about 110 email messages daily, according to The Radicati Group.\nInternal email at the information technology services giant, Atos by 2014 (Atos is an 75,000 employee, 8.5 billion Euro, IT service company)\nCEO Terry Brenton found that each employee received about 100 emails a day. 15% of them were useful, the rest were lost time\n\n\n\n\n\n
  4. Multitasking - It may seem counter-intuitive but multitasking actually slows people down. It takes longer to get things done. A mundane example comes from an experiment in which people were asked to perform two tasks: the first, count to 10 as fast a possible, the second, recite the alphabet from “A” to “J” as quickly as possible. Each task typically requires about two seconds. So, a person can perform both tasks in about four seconds. Next, they were asked to switch between tasks (A1, B2, C3, D4, etc.)\n\nAmerican Psychological Association's web site describes how so-called multitasking is neither effective nor efficient. These findings have demonstrated that when you shift focus from one task to another, that transition is neither fast nor smooth.\n\nThree Stanford University researchers offers perhaps the most surprising result: those who consider themselves to be great multitaskers are in fact the worst multitaskers. Those who rated themselves as chronic multitaskers made more mistakes, could remember fewer items, and took longer to complete a variety of focusing tasks analogous to multitasking than those self-rated as infrequent multitaskers.\n\n\n
  5. Multitasking - It may seem counter-intuitive but multitasking actually slows people down. It takes longer to get things done. A mundane example comes from an experiment in which people were asked to perform two tasks: the first, count to 10 as fast a possible, the second, recite the alphabet from “A” to “J” as quickly as possible. Each task typically requires about two seconds. So, a person can perform both tasks in about four seconds. Next, they were asked to switch between tasks (A1, B2, C3, D4, etc.)\n\nAmerican Psychological Association's web site describes how so-called multitasking is neither effective nor efficient. These findings have demonstrated that when you shift focus from one task to another, that transition is neither fast nor smooth.\n\nThree Stanford University researchers offers perhaps the most surprising result: those who consider themselves to be great multitaskers are in fact the worst multitaskers. Those who rated themselves as chronic multitaskers made more mistakes, could remember fewer items, and took longer to complete a variety of focusing tasks analogous to multitasking than those self-rated as infrequent multitaskers.\n\n\n
  6. Multitasking - It may seem counter-intuitive but multitasking actually slows people down. It takes longer to get things done. A mundane example comes from an experiment in which people were asked to perform two tasks: the first, count to 10 as fast a possible, the second, recite the alphabet from “A” to “J” as quickly as possible. Each task typically requires about two seconds. So, a person can perform both tasks in about four seconds. Next, they were asked to switch between tasks (A1, B2, C3, D4, etc.)\n\nAmerican Psychological Association's web site describes how so-called multitasking is neither effective nor efficient. These findings have demonstrated that when you shift focus from one task to another, that transition is neither fast nor smooth.\n\nThree Stanford University researchers offers perhaps the most surprising result: those who consider themselves to be great multitaskers are in fact the worst multitaskers. Those who rated themselves as chronic multitaskers made more mistakes, could remember fewer items, and took longer to complete a variety of focusing tasks analogous to multitasking than those self-rated as infrequent multitaskers.\n\n\n
  7. Interruptions\nUniversity of California, the typical worker can be interrupted every 11 minutes\n\nit can take more than five minutes for them to get back into their task.\n\nIn a recent study, a group of Microsoft workers took, on average, 15 minutes to return to serious mental tasks, like writing reports or computer code, after responding to incoming e-mail or instant messages. They strayed off to reply to other messages or browse news, sports or entertainment Web sites\n\n
  8. Meetings\nMost professionals attend a total of 61.8 meetings per month2 and research indicates that over 50 percent of this meeting time is wasted. (Robert B. Nelson and Peter Economy, Better Business Meetings)\nMost professionals who meet on a regular basis admit to \ndaydreaming (91%)\nmissing meetings (96%)\nmissing parts of meetings (95%)\n(73%) say they have brought other work to meetings\n(39%) say they have dozed during meetings\n\n
  9. Email\nA typical business user sent and received about 110 email messages daily, according to The Radicati Group.\nInternal email at the information technology services giant, Atos by 2014 (Atos is an 75,000 employee, 8.5 billion Euro, IT service company)\nCEO Terry Brenton found that each employee received about 100 emails a day. 15% of them were useful, the rest were lost time\n\nABC News - A new study finds that with managing e-mail taking up more than an hour of many workers' days, at least 34 percent of messages do not contain any information employees need to do their jobs properly.\n
  10. The number of lines is n(n-1)/2, where n= the number of people on the team. A team of eight, therefore, has 28 lines of communication, while a team of 120 has an astounding 7,140. That's 255 times more complex! No wonder the probability of success falls as team size grows.\n\nOptimum size for project teams has been the object of conjecture for decades. Even the experts cannot agree. But they do agree it is not big. According to Fortune Magazine in 2006, it was 4.6. According to Jeff Bezos, CEO, Amazon, it is the number of people who can be fed with just two pizzas.\n\nAs Evan Wittenberg, director of the Wharton Graduate Leadership Program, so aptly states, "It does tend to fall into the five to 12 range, though some say five to nine is best, and the number six has come up a few times.\n\n\n\n\n
  11. \n\n
  12. \n\n
  13. \n\n
  14. \n\n
  15. \n\n