Stephen Drone

Greater Chicago Area United States

IT Manager • Infrastructure Manager • Delivery Manager • Cybersecurity Operations • Vendor Management

Technology / Software / Internet

sdrone@sdrone.net | 312-753-9190 I'm an IT manager who leads global teams delivering highly reliable infrastructure. I use an analytical, metrics-based approach along with ITIL service management processes to drive delivery at the intersection of data, voice, and application services. I'm a natural learner who often becomes the subject matter expert for enterprise infrastructure. AREAS OF EXPERTISE: • Cross functional team leadership • Vendor management • IT service management • LAN management • WAN management • Cybersecurity operations • VoIP management • Performance management • Governance • Change management • Service level management