AMADEUS RESERVATION TICKETING

AMADEUS
RESERVATI ON
&
TI CKETI NG

Am adeus Qatar Training Services
Document control
Security level
Company Amadeus Qatar W.L.L
Department Training Services
Author Muhammad Zafar Minhas
Reviewed by Date
Approved by Date
Version Date Change Comment By
122010 January 2011
2

Table of Contents
CHAPTER 1................................................................................................................................. 10
Introduction to Amadeus Selling Platform............................................................................10
Signing In...................................................................................................................................11
Signing In / Signing Out on command page ........................................................................14
Duty Codes............................................................................................................................14
Signing Options ................................................................................................................14
Move between Areas...............................................................................................................15
Move between Work Areas Options..................................................................................15
Status of Work Areas...........................................................................................................16
Local security............................................................................................................................17
Creating an Agent Sign and Profile...................................................................................17
Deleting an Agent Sign........................................................................................................17
Command Recall/History ........................................................................................................18
Office Profile Display ...............................................................................................................19
Customised Itinerary/Invoice message.............................................................................20
CHAPTER 2................................................................................................................................. 21
Amadeus Help ..........................................................................................................................21
Amadeus Online Help Options...........................................................................................22
Amadeus Information System................................................................................................23
Amadeus Information System Display Options...............................................................23
CHAPTER 3................................................................................................................................. 24
Encoding and Decoding..........................................................................................................24
Encoding and Decoding Options .......................................................................................24
Conversion ................................................................................................................................25
Conversion Options .............................................................................................................27
CHAPTER 4................................................................................................................................. 28
Amadeus Air..............................................................................................................................28
Amadeus Availability............................................................................................................30
Amadeus Schedule..............................................................................................................30
By Neutral Display............................................................................................................30
By Departure Time Display.............................................................................................30
By Arrival Time Display ...................................................................................................31
By Elapsed Travel Time Display....................................................................................31
Amadeus Availability / Schedule Options.....................................................................32
DIRECT ACCESS................................................................................................................32
Time Table.............................................................................................................................34
Time Table Display Options ...........................................................................................34
Flight Information......................................................................................................................35
Flight Information Display Options ....................................................................................35
CHAPTER 5................................................................................................................................. 36
Passenger Name Record - PNR............................................................................................36
Name Element..........................................................................................................................37
Single Passenger Name .....................................................................................................37
Multiple Passenger with Same Surname .........................................................................38
Multiple Passengers with Different Surnames.................................................................39
Passenger with an Infant ....................................................................................................39
3

Infant Surname Same as Adult Associated .................................................................39
Infant Surname Different with Adult Associated..........................................................40
Name Field Options .........................................................................................................40
Sell Segment.............................................................................................................................41
Contact Field.............................................................................................................................44
Ticket Arrangement..................................................................................................................45
Received From .........................................................................................................................46
End of Transaction...................................................................................................................47
Ignore Transaction ...................................................................................................................48
Canceling...................................................................................................................................48
Retrieval.....................................................................................................................................49
Retrieving a PNR By Record Locator ...............................................................................49
Retrieving a PNR By Surname ..........................................................................................49
Retrieving a PNR By Alphabet...........................................................................................49
Retrieving a PNR from Name List Display .......................................................................49
Retrieving a PNR by Flight Number and Name ..............................................................50
Retrieve specified element in PNR................................................................................50
Retrieving a PNR by Flight Number..................................................................................50
Retrieving a PNR from List of Flight Search Display......................................................50
Steps To Create a PNR...........................................................................................................51
Display the Availability / Schedule.....................................................................................51
Sell the Air Segment/ Segments........................................................................................51
Enter the Name ....................................................................................................................52
Enter the Contact Details....................................................................................................52
Enter the Ticket Arrangement Option ...............................................................................53
Enter the Received From Element ....................................................................................53
End Transaction to Save the PNR ....................................................................................54
CHAPTER 6................................................................................................................................. 55
General Remark .......................................................................................................................55
Confidential Remark ................................................................................................................55
Itinerary Remark.......................................................................................................................55
Other Service Information (OSI) ............................................................................................56
Special Service Request (SSR).............................................................................................57
Special Service Request for FOID ....................................................................................57
Special Service Request for Passport (APIS) .................................................................57
Secure Flight Passenger Data (S.F.P.D) .........................................................................58
Frequent Flyer ..........................................................................................................................59
Creating a Frequent Flyer SSR Element..........................................................................59
Advance Seat Request............................................................................................................60
Basic Seat Request – Non Smoking.................................................................................60
Basic Seat Request – Smoking .........................................................................................60
Seat Map Display .....................................................................................................................60
Seat Map Display from PNR Flight Segment ..................................................................60
Open Flight Segment...............................................................................................................61
Arrival Unknown - ARNK.........................................................................................................62
Option Queue............................................................................................................................63
Queue to own Office on today’s Date ...............................................................................63
Queue to own Office on Specified Date ...........................................................................63
Reconfirming Segment............................................................................................................64
4

Manually Insert Ticket Number ..............................................................................................65
Printing.......................................................................................................................................66
Printing Options....................................................................................................................66
History........................................................................................................................................67
History Options:....................................................................................................................68
History Element Codes....................................................................................................69
CHAPTER 7................................................................................................................................. 71
Segment Re-Book....................................................................................................................71
Copy / Clone PNR....................................................................................................................72
Individual PNR Security ..........................................................................................................72
Steps to Creating PNR Security Element.........................................................................72
Read Access (R) ..............................................................................................................72
Read/Write Access (B)....................................................................................................72
No Access (N)...................................................................................................................73
Options...............................................................................................................................73
Splitting a PNR .........................................................................................................................73
Steps to Splitting PNR.........................................................................................................74
CHAPTER 8................................................................................................................................. 77
Amadeus Queues.....................................................................................................................77
Queue Numbers ...................................................................................................................77
Categories .............................................................................................................................77
Date Ranges .........................................................................................................................77
Amadeus Queue types:...................................................................................................78
Range Code......................................................................................................................78
Queue Count.....................................................................................................................79
Queue Display options ........................................................................................................79
Queue Options......................................................................................................................79
Queue Delay .........................................................................................................................80
Queue Removing .................................................................................................................80
Queue Ignore........................................................................................................................80
Placement in Queue ............................................................................................................80
Sending Queue Message ...................................................................................................80
Travel Information ....................................................................................................................81
CHAPTER 9................................................................................................................................. 83
Amadeus Fares ........................................................................................................................83
Fare Quote Follow-Up Entries............................................................................................84
Itinerary Pricing Entries .......................................................................................................84
AIS Pages for Fare Quote ..................................................................................................85
Fare Quote Display - FQD......................................................................................................86
Fare Quote Display Explanation........................................................................................87
Fare Quote Display Options ...............................................................................................92
Fare Quote Notes.....................................................................................................................92
Fare Quote Routing .................................................................................................................93
Follow-Up Entries after Fare Quote Display ....................................................................93
Currency Conversion Entries .............................................................................................93
Rate Of Exchange................................................................................................................93
Excess Baggage Charges ..................................................................................................94
Mileage...................................................................................................................................94
Informative Pricing ...................................................................................................................95
5

Journey Type Limits.............................................................................................................95
Informative Pricing on Command Page............................................................................96
FQP Options .......................................................................................................................100
Informative Pricing Mask on Command Page ...............................................................101
Pricing Mask Explanation..............................................................................................102
Stopover, Transfers, and Surface in the Mask..........................................................103
Informative Pricing Options...........................................................................................105
Booking Reservation Designator .........................................................................................106
Itinerary Pricing.......................................................................................................................107
Pricing conditions apply for Itinerary Pricing..................................................................107
Price a PNR.............................................................................................................................108
Price for Single Passenger PNR......................................................................................108
Price Multi-Passengers PNR............................................................................................110
Price a PNR without Creating Ticket Image (TST) .......................................................111
Itinerary Pricing Options................................................................................................112
Amadeus Best Buy Pricing ...................................................................................................113
Amadeus Best Buy Entries...............................................................................................113
Amadeus Best Buy with Automatic Rebooking .........................................................114
Amadeus Best Buy with Manual Rebooking..............................................................117
Amadeus Best Buy to Display Lowest Applicable Fare ...........................................119
Best Buy options ............................................................................................................120
List of Fares.........................................................................................................................120
CHAPTER 10............................................................................................................................. 121
Amadeus Central Ticketing ..................................................................................................121
Area Reporting Plans / Bank Settlement Plans.............................................................122
Ticketing Agreement Table...............................................................................................123
Electronic Ticket .....................................................................................................................124
Steps To Issue an Electronic Ticket................................................................................124
Steps to Issue Net /Market /Selling Fare Ticket............................................................126
Cryptic Entries to Update TST / Ticketing Fields ......................................................128
Display an Electronic Ticket Record ...................................................................................130
E-Ticket Display options....................................................................................................131
Status Indicators of Electronic Ticket Record................................................................131
Void / Cancel an Electronic Ticket Record.........................................................................132
Steps to Void/Cancel Electronic Ticket...........................................................................133
Revalidation An Electronic Ticket........................................................................................135
Steps for Revalidating an E-Ticket..................................................................................135
CHAPTER 11............................................................................................................................. 137
Reissue an Electronic Ticket................................................................................................137
Steps to Reissue an Electronic Ticket ............................................................................138
Reissue of Unutilised Ticket .........................................................................................138
Reissue of Partially Used Ticket..................................................................................152
CHAPTER 12............................................................................................................................. 167
Amadeus Automated Refunds .............................................................................................167
Steps to Process Automated Refunds............................................................................168
Unused Electronic Ticket Refund ....................................................................................169
Partial/Half Published Fare Refunds...............................................................................170
Cryptic Entries to update Refund record ....................................................................172
Amadeus Reports...................................................................................................................173
6

Options.............................................................................................................................173
Transaction Group with QTX Option...........................................................................173
Transaction types with QTC option .............................................................................173
Query Report.......................................................................................................................174
Summary Report ................................................................................................................174
Daily Report.........................................................................................................................174
Item Report..........................................................................................................................175
Printing Report....................................................................................................................175
Transaction Report ............................................................................................................175
CHAPTER 13............................................................................................................................. 176
Customer Profile.....................................................................................................................176
Profile Mode Command.....................................................................................................176
Profile Access Transaction ...........................................................................................176
Profile End Transaction.................................................................................................176
Profile Ignore...................................................................................................................176
Create Traveler Profile ......................................................................................................177
PNR Transferable Indicators............................................................................................177
General Information Section.............................................................................................178
Document Information Section.........................................................................................179
Follow up Section...............................................................................................................179
Create a Profile from a PNR.............................................................................................180
Create a PNR from a Profile.............................................................................................180
Create Company Profile....................................................................................................181
Associate Traveler to Company Profile ..........................................................................181
Display Traveler Profile .....................................................................................................181
Display Company Profile...................................................................................................181
Modifying a Profile..............................................................................................................182
Deactivate and Reactivate a Profile................................................................................182
CHAPTER 14............................................................................................................................. 183
Amadeus Hotel .......................................................................................................................183
Encode/Decode Hotel Chain........................................................................................183
Hotel Chain Information ................................................................................................183
Hotel List..............................................................................................................................183
Hotel Availability .................................................................................................................184
Hotel Room Type Codes...............................................................................................185
Room Category Codes..................................................................................................186
Codes...............................................................................................................................186
Single Property Display.....................................................................................................187
Options.............................................................................................................................188
Availability Options.........................................................................................................188
Availability and Rates from a PNR ..................................................................................189
Hotel Features ....................................................................................................................190
Hotel Features Category Codes ..................................................................................190
Point of Reference .............................................................................................................191
List of Categories ...........................................................................................................191
Hotel Pricing........................................................................................................................192
Options.............................................................................................................................193
Hotel Rate Change ............................................................................................................194
Hotel Terms.........................................................................................................................194
7

Hotel Inventory....................................................................................................................195
Options.............................................................................................................................195
Hotel Sell .............................................................................................................................196
Sell Options.....................................................................................................................198
Hotel Modification...............................................................................................................199
Critical Options ...............................................................................................................199
Non-Critical Options.......................................................................................................199
CHAPTER 15............................................................................................................................. 200
Amadeus Cars........................................................................................................................200
Car Location List ................................................................................................................201
Car Location Policy............................................................................................................202
Car Availability and Rates Display ..................................................................................203
Car Type Codes .............................................................................................................204
Car Availability Options .....................................................................................................206
Car Rate Categories..........................................................................................................207
Rate Category Codes........................................................................................................207
Car Rate Features..............................................................................................................208
Car Sell ................................................................................................................................209
Access Level...................................................................................................................209
Car Sells Options: ..........................................................................................................210
Modifying Car Segment.....................................................................................................212
CHAPTER 16............................................................................................................................. 213
Amadeus Insurance...............................................................................................................213
Provides and Products ......................................................................................................213
Product Features................................................................................................................215
Price and Sell Insurance ...................................................................................................216
Insurance Sell Options ......................................................................................................218
Individual Policy..............................................................................................................218
Family Policy...................................................................................................................218
Long Sell..............................................................................................................................219
Adding Option .....................................................................................................................220
Sell Insurance without Having PNR ............................................................................222
Sell Insurance in the Existing PNR..............................................................................223
Retrieving a PNR with Insurance Element.....................................................................223
Canceling an Amadeus Insurance Element...................................................................224
Confirming the Insurance Pricing ....................................................................................224
Add/Change ........................................................................................................................224
Print / Display Insurance Certificate................................................................................224
CHAPTER 17............................................................................................................................. 225
Amadeus Quick Reference...................................................................................................225
Signing In / Signing Out ................................................................................................225
Decode / Encode............................................................................................................225
Conversion ......................................................................................................................225
Help ..................................................................................................................................226
Amadeus Information Pages........................................................................................226
Availability / Schedule /Timetable................................................................................226
Follow-Up Entries for Availability /Schedule / Timetable .........................................227
Flight Information............................................................................................................227
Sell Air Segment.............................................................................................................228
8

Name Field......................................................................................................................228
Contact Field...................................................................................................................228
Ticket Arrangement Field..............................................................................................228
Received From Field......................................................................................................228
End Transaction .............................................................................................................228
Retrieval PNR .................................................................................................................229
Minimum Connecting Time...........................................................................................229
Frequent Flyer ................................................................................................................229
Advance Seat Request..................................................................................................229
Other Service Information - OSI...................................................................................229
Services Required - SSR..............................................................................................230
Cancellation.....................................................................................................................230
Change Segment Data..................................................................................................230
Retrieve History..............................................................................................................230
Remarks...........................................................................................................................230
Replicate PNR ................................................................................................................230
Split PNR .........................................................................................................................231
Claim PNR.......................................................................................................................231
Printer / Printing..............................................................................................................231
Past Date PNR ...............................................................................................................232
Manual Ticket Number ..................................................................................................232
Timatic..............................................................................................................................232
Queues.............................................................................................................................232
Bank Settlement Plan....................................................................................................232
Fare Quote Display........................................................................................................233
Follow-Up after Fare Quote Display............................................................................233
Currency Conversion.....................................................................................................233
Excess Baggage Charges ............................................................................................233
Rate Of Exchange Display............................................................................................234
Informative Pricing .........................................................................................................234
Itinerary Pricing...............................................................................................................234
Insert /Update TST Information (Cryptic Entries)......................................................235
Printing Ticket .................................................................................................................236
Display Electronic Ticket Record.................................................................................236
Voiding an Electronic Ticket Record ...........................................................................236
Refunding an electronic ticket......................................................................................237
Reprint ITR......................................................................................................................237
Document Report Display.............................................................................................237
9

CHAPTER 1
I ntroduction to Am adeus Selling Platform
The Amadeus Selling Platform is a comprehensive browser-based front office
platform designed specifically for travel agents.
Amadeus Selling Platform (Vista) offers you a graphical interface to the
Amadeus system making it easier for you to sell travel, increase your
productivity and focus on delivering great customer service.
Designed using the latest web technology, the intuitive graphical interface
enables both new and expert users to make the most out of the Amadeus
system.
The Graphic page provides intuitive access to familiar Amadeus host
functionality for any agency. To complete a transaction, click on a button and
fill in the blanks. You can book and price flights, reserve hotel rooms and
cars, and view information on a full range of travel services. Pop-up
instructions and explanations guide the novice user.
10

Signing I n
To launch the Amadeus Selling Plat form Application, Start internet explorer
and enter the URL (http:/ / am adeusvista.com )
The Welcome page will display as:
Click on link at the left of the screen to initiate the application
r sign-in.
fo
11

In
the work areas you
the Sign-In window, enter your agent sign details and password. Select
would like to sign in to and click on sign in icon.
ou can also signing in to practice training.
Y
12

lick on OK to start working
C
13

ning Out on com m and page
us a e:
ode
Signing I n / Sig
Two type of sign modes use in Amade r
1 . Sign in to production m JI
2 . Sign in to training mod JJ
e
Signing in to first available area, enter JI 0 4 0 2 ZM/ GS
Explanation:
JI Sign in tra sa n
n ctio code
2 3 4 5 XY Agent sign
/ GS Slash followed by the duty code
Duty Codes
AS Agent sell (travel agents only) PR Programmer
CE Customer engineer RC Space control
GS General sales agent SU Supervisor
PD Pre/ post departure agent TR TTY reject agent
or each terminal there are six work areas. W
F hen agents share a terminal,
each agent can work independently in a different area. When one agent uses
a terminal, that Agent can use all six work areas. The areas are identified as
A, B, C, D, E, and F.
Signing Options
Sign-in entry to the first available area: JI 0 0 0 0 AA / GS
Sign-in to work area A : JI A 0 0 0 0 AA / GS
Sign-in to multiple areas: JI A/ B/ F0 0 0 0 AA/ GS
Sign-in to all work area: JI * 0 0 0 0 AA / GS
Sign-in with password JI 0 0 0 0 AA/ GS – am adeus1
Display the status of work areas: JD
Re-display the Sign-in message: JB
Sign-in to Practice Tr JJ0 0 0 0 AA / GS
aining:
Sign-out of the current active area: JO
Sign-out of the specific area: JO B
Sign-out of multiple work areas, with the same agent: JO A/ C/ F
Sign-out of all work areas: JO *
14

f you have a PNR displayed in a particular area, the system displays the
essage PNR Present – please finish or ignore. You must ignore or end
s the PNR before you can sign out.
st 30
inutes, the terminal is automatically signed out.
ove betw een Areas
hen you sign in to more than one area, you can move from one to another
y entering JM Followed by the work area you want to Move to.
or example: JMB
f you want to move to another area where more than one agent is signed in
the same Terminal, enter JM and the last two letters of your sign.
ove betw een W ork Areas Options
rk area: JX C
I
m
transact
The Amadeus system scans all signed-in terminals at 30-minute intervals. If
you have not performed a transaction on your terminal within the la
m
M
W
b
F
I
to
For example: JMXY
M
Sign in to another wo
Move to a specific work area: JMB
Move to a work area by agent Sign: JM AA
Suspend a work area temporarily: JS
NOTE:
Please don’t share your password with any one nor leave a written trace of it,
Sign-out of your account when you leave your desk, Change your password
at least every 90 days, and don’t re-use any of your last 12 passwords.
15

Sign-In, Enter: JD
:
Status of W ork Areas
To display Status of the work areas of
System Response
Explanation:
CB2 B0 0 F Terminal number
8
DOH1 A0 9 8 0 Office id
AGY Pseudo city code as a travel agency
TM Time since last transaction in this area
MOD PRD for production, or TRN for practice training
SG Last two characters of agent sign
DT Duty code
LG Language code
TI ME System time display (24: 24hr clock)(12: 12hr clock)
QCAT Queue category used for agent sign sorting
ACT Active queue
Q Active category
STATUS Status of Sign-in
NAME Name of the first passenger entered in the PNR.
16

al securit
he secur y the
security the local security functions
Amadeus allow many of the security features of an office to be maintained
ople in that office. Such a person is known as the local
ou can cre e sign to the sign bank if you have
SA or LSA rights.
ny security attributes that the LSA does not enter will take the values from
B. DUTA-GS/USN-NISHAD
Tran
Loc y
Many of t
Amadeus
ity features in Amadeus are controlled centrally b
administrator (ASA). However,
in
by one or more pe
security administrator (LSA).
The LSA can create and maintain sign banks and security profiles for the
agents in his or her office.
Creating an Agent Sign and Profile
Y ate an agent sign and add th
A
A
the office default attributes.
Example entry:
JGA1234A DOHQR2104/
JGA saction code
1234AB New Agent Sign
.DOHQR2104 (.) Dot and followed by office id
/DUTA Slash, followed by Duty Code security attribute
-GS Dash, followed by Duty Code (GS / AS / SU)
/USN Slash, followed by Username Security attribute
-NISHAD Dash, followed by User name
Deleting an Agent Sign
An agent sign can be deleted from the sign bank by Amadeus security
administrator (ASA) or the local security administrator (LSA).
Example entry:
JGX1234AB.DOHQR2104
17

om m and Recall/ History
ommand recall is a function that allows you to re-display your previous Entries.
ransaction Code Description
C
C
T
RE To recall your last entry
RE2 To recall the entry you made before last entry
The History function tab allows you to view what entries you have made:
System Response:
18

ffice Profile Display
associated to an office id. The office id is
tructured as follows, For Example office id: DOHQR2 9 0 0
xplanation:
O
Every Amadeus terminal is
s
E
OH City or airport code for terminal location
D
QR Corporate code for airline, travel agency, hotel, car, etc…
2 Corporate qualifier code as travel agency
0 - System user airlines 6 - Tour provider
1 - Participating airlines 7 - Surface provider
2 ,3 - Travel agencies 8 - Other provider
4 - Hotel provider 9 - Wholesaler
5 - Car provider
9 0 0 Office number
The office profile is the security record which controls many functional
features at office level. An office profile record is attached to each existing
security reasons. To
( Office I d) or PV / 6 5 2 0 9 8 9 6 ( I ATA Num ber)
“
office id. Many transactions check the office Profile for
display your own office profile, enter: PV
To display the office profile for another office, enter:
PV / DOHQR2 1 2 0
ANC” field of the office profile indicates the office has Authority
to issue tickets.
19

ustom ised I tinerary/ I nvoice m essage
here are 40 customised itinerary/ invoice message lines. They must be
tored individually.
o update this field, enter, for example:
PVU/ C0 1 -TEXT
To delete the text in this field, enter:
PVU/ C0 1 -
between 01 and 40.the text can be 1-61 characters
C
T
s
T
'01' is the line number,
long.
To add office opening hours (0800 – 2000 SAT – THU)
PVU/ OOH- 0 8 0 0 ,2 0 0 0 :7 6 1 2 3 4
20

ll the entries that can be used
adeus central system. Online help is intended to provide you with
e most up to-date support in the use of The Amadeus central system. The
stem, by entering: HELP or HE
CHAPTER 2
Am adeus Help
Online help contains a detailed description of a
in the Am
th
information it contains is immediately updated as soon as functional
enhancement is made to the system. You can display help Information any
time, even before you sign in to the sy
You can also access help in the following ways:
- By Subject index
- By Transaction code
- By Quick path
The main subject index provides quick paths to various subjects. For
xample, the fares subject Conta
e ins over 20 pages dealing with various
aspects of fares. To access the index for the "Fares” Subject,
ubject, and how
le, t go t the trodu ge,
ction code used in the Amadeus system.
( transaction code)
or example: HE FQD
o access help pages, you have a choice of quick path entries, which all begin
ith: HE
ou can find some of these quick paths listed in the main help index, or in the
lphabetical index, or within a page. For example the quick Paths that can be
sed to access help on ticketing are:
E TI CKETI NG
Enter: HE FARES
The index provides a list of all the pages contained in that s
to get to each page. For Examp o o in ction Pa
Enter: GP I NT
You can display help on every transa
To request help for A Transaction, enter: HE
F
T
w
Y
a
u
H
HE TI CKET
HE TI C
If you make a mistake in an entry, the system displays an error message. If
is happens, you can Display online help for the transaction Code that you
ntered incorrectly by entering: HE/
th
e
21

f your error involves a multiple element entry, Amadeus displays the help
age for the first Transaction code used in the Entry. The information in a
elp page usually begins with an example of the basic entry you can use for
at application.
table of contents follows which lists the sections in the page and indicates
ow to display them. For example, to move to the section starting on line
HE HE
I
p
h
th
A
h
106, enter: MS1 0 6
Am adeus Online Help Options
Help on Help:
Help on a specific transaction: HE NM
Help on a specific topic: HEPNR NAME
Step-by-step instruction for common tasks: HE STEPS
Help on the last transaction entered: HE/
List of updates to online help: HE UPDATES
22

m adeus I nform ation System
I S is a central source of reference information available to all Amadeus
sers. Some parts of AIS are updated by Amadeus, others by External
providers.
pages at any time, even when you are not signed into
madeus, you can display AIS and then
s page
m adeus I nform ation System Display Options
A
A
u
You can display AI S
Amadeus. If you are working in A
return to your previous activity.
You can move to the page you want to display by using special short
commands called quick paths. For example, to access the Qatar Airway
enters: GG AI R QR
To display main index of AIS topic enter: GG AI S
A
Display AIS INDEX: GG AI S
Airline in Amadeus: Access Level: GG PCAL ACC
Airline in Amadeus: Function Levels: GG PCAL FUN
List of carriers with origin cou y GG PCAL AI R
ntr :
Amadeus functions supported by a specific airline: GG PCA LH
List of airline having their own AIS pages: GG AI R AI S
Information provided by a sp ic GG AI R QR
ecif airline:
Airline's city information: GG AI R LH NYC
Information about Amadeus Cars: GG CAR
Information on a specific car company: GG CAR ZI
Information about Amadeus Hotels: GG HTL
Information on a specific hotel chain: GG HTL SI
Product announcements in Amadeus: GG NEW S
Weather forecast for a specif it GG W E
ic c y: A JNB
Information on specific Airport: GG APT CDG
Information on a specific cou GG COU QA
ntry:
Information from a specific A GG AM
madeus ACO: A QA
Information on Amadeus Input & Output codes: GG CODE
23

ncoding and Decoding
madeus uses codes to represent locations, companies, and equipment in the
entries you use in Amadeus and the displays that are returned to you
d to be able to interpret the Codes you see and use.
you to:
cod for e hat y
CHAPTER 3
E
A
Therefore you nee
and De ac w
The Encode code trans tions allo
t
1 - Display he e a full nam t ou enter
2 - Display the full nam e for a co t ou enter
de hat y
3 - I n som e cases, display a full list of codes
You can encode and decode:
Locations ( Countries, Cities, States)
Com panies ( Airlines, Cars, Hotels, Rail)
Equipm ent ( Cars, Aircraft)
To Encode an IATA Name: DAN ( I ATA Nam e)
Exam ples: DAN London
DAN Heathrow
To Decode an IATA Code: DAC ( I ATA Code)
Exam ples: DAC LON
DAC LHR
Encoding and Decoding Options
Encode for Location: DAN RI YADH
Encode/ Decode a country: DC QATAR
Encode/ Decode a state: DNS W ASHI NGTON
Encode/ Decode an airline: DNA EMI RATES
Encode/ Decode an aircraft: DNE 7 4 7
Encode/ Decode a Hotel: DNH MARRI OTT
Encode/ Decode a car company: DNC AVI S
Decode City/ Airport from three letters code: DAC LAX
List all Airports for City: DB NYC
Decode an airline 2 letter code: DNA GF
Decode an airline number: DNA 0 7 2
List the states for a country: DNS US
Nearest Ten Airports DAN CHI CAGO/ N
Location start with letter ‘’A’’ in a country DAN A / FR
24

Conversion
You can add, multiply, subtract, and divide, as follows:
TO DO THIS SYMBOL EXAMPLE
Add ; DF120; 25
Subtract - DF 30-20
Multiply * DF 30* 3
Divide / DF 20/ 2
You can calculate the base fare, total fare, or sales tax by adding a
subtracting a percentage from the total. For
oth adding and subtracting, the entry is the same: DF3 7 0 P1 0
ar
percentage to the base fare, or
b
You can use the DD transaction as:
A calend : f days between different
To display days of the week, dates, and the number o
dates.
A clock: isplay the time at
To d different locations, time differences, and elapsed Flight
times.
To disp he day of the
lay t week for a specific date in the current year, enter,
or example: DD3 1 DEC
ystem Response:
F
S
FRI 3 1 DEC1 0
To display the day of the week for a specific date in another year, specify the
ear, Enter: DD 0 4 FEB 0 9
y
System Response:
W ED0 4 FEB0 9
To display the system date, enter: DD
System Response:
System Time is 0 9 4 6 / 0 9 4 6 A on THU0 7 OCT1 0
You can display the following times:
nt tim e for anyw here in the w orld
1 - The curre
2 - The tim e difference betw een any tw o locations
3 - The tim e in one city relative to another
4 - The elapsed flying tim e betw een tw o cities
Current time in another city and difference between that city and your own,
Enter: DD LON
25

nother city,
flying time between two cities, enter for example:
AR1 3 3 5 / LAX1 7 2 0
Time in another city compared to a specified time to a
Enter: DD LON1 8 0 0 / NYC
To display the elapsed
DD P
Explanation:
DD Transaction code
PAR Code for city of departure
1 3 3 5 Departure time
/ Separator
LAX Code for city of v
arri al
1 7 2 0 Arrival time
DD SYD
To display the date for a specific city, enter, for example:
ystem Response:
S
YD Time Is 2049/ 849P on FRI08OCT10
S
SYD is 10HRS 00MIN Later
To display a date a specified number of days after a given date, enter,
or example: DD 2 5 JAN/ 3 0
ystem Response
F
S
ED24FEB09
W
To display a date a specified number of days before a given date, enter, for
xample: DD 2 5 FEB/ - 3 0
ystem Response:
e
S
UE26JAN10
T
You can combine the last two entry types to calculate a series of dates before and/ or
fter the Specified date. For example, enter: DD 1 8 FEB/ -7 / 7 / 3 0
ystem Response:
a
S
HU11FEB10/THU25FEB10/SAT20MAR10
T
To display the number of days between two dates, enter,
or example: DD 1 4 JUL/ 2 5 DEC
ystem Response:
F
S
64
1
26

onversion Options
e: DF 9 5 0 P 1 0
C
Calculate Percentag
Calculate time Difference between two Cities: DD PAR/ NYC
Time for Specific City: DD SYD
Compare Two Cities Time: DD NYC1 8 0 0 / LON
Number of Days after Date: DD 1 2 DEC/ 2 7
Number of Days before Date: DD 1 2 DEC/ -1 4
Day of the week for the Date: DD 2 5 DEC
27

CHAPTER 4
Am adeus Air
madeus Air provides airlin flight
at have seats available for s tain
a s ement with Amadeus.
Airlines can have the followi
Access I ndicator
A e Schedule and availability information for
ale. Availability and schedule displays con
ales agre
th
flights for airlines that have
ng access levels with Amadeus:
Description
: m a
ht
or
ble and any figure below 9
o per class
o SS (seat sold).
A deus Access Update
o Real-time schedule information including flig
irregularities is shown in Amadeus principal
displays.
o Seat counts are fully numeric: 9 stand for 9
more seats availa
indicates the actual number of seats left.
Sales will be limited to the sales quota
of service indicated by the participating airline.
Booking action code:
. m
The airline’s own record locator is sent to
Amadeus and included in the PNR through the
Record Return function.
A adeus Access Sell
o Seats sold from any Amadeus display are
immediately confirmed or rejected by the airline.
So booking confirmations are guaranteed.
o
/ Am adeus Full Access
o Amadeus Full Access is the combination of
Amadeus Access Update and Amadeus Access
Sell.
o Amadeus always mirrors the exact status of the
airline’s inventory regarding availability and
schedules.
o Bookings made are transmitted immediately to
the airline and simultaneously decreased from
the airline’s own inventory.
o Seat confirmations are guaranteed.
28

ccess I ndicator Description
A
* Dir
o
inventory on a secondary, carrier-specific
display.
ect Access
Connects users to the airline’s own flight
o Gives immediate, up to date information on seat
availability, flight schedules as well as flight
information and seat maps.
o Sales are reported to the target airline in a
teletype message sent after EOT.
o Seat sales made are guaranteed (no reject
permitted).
Blank Standard Access
o Flight schedules and availability are updated
weekly via tape or teletype message.
o s reported to the target airline via teletype
message after EOT.
Sale
an
acceptance or a denial message within 24hours.
o A booking is considered as accepted after 24
hours unless the airline returns with
o Booking action code: SS (seat sold).
29

Am adeus Schedule
flights operated by all airlines who
in the past are stored in the system. Flights in the past are
shown in an availability display without availability status Codes.
ral
ing:
Am adeus Availability
An Amadeus availability display shows all flights with at least one seat
available for sale or Waitlist, for all airlines which have sales agreement with
Amadeus. Based on the transaction code and parameters you use to request
the display.
An Amadeus schedule display shows all
submit schedule Information to Amadeus, for airlines that have a sales
agreement with Amadeus, availability status codes are shown for each class
of service, regardless of whether seats are Available, availability Status codes
are shown for each class of service, regardless of whether seats are available.
The schedule display also shown flown flights availability and schedule
displays include flights up To 361days in the future (less for some airlines)
And up to 3 days
The Transaction code for a neutral availability is ( AN) or neut
schedule is ( SN) .
To request A different type of display, replace AN or SN with any
of the follow
AA or SA For A display by arrival time
AD or SD For A display by departure time
AE or SE For A display by elapsed travel time
By Neutral Display
neutral display ( AN or SN) shows flights departing up to one hour before
e departure time you specify. If you do not specify A time, the display
cludes flights departing up to one hour before The current time (for the
urrent date) or flights departing from 0000 (midnight) on The day of
eparture (for a future date).
y Departure Tim e Display
display by departure time ( AD or SD ) shows flights in order of departure
and starts with flights departing up to one hour before the time you specify.
flights departing up to
current date) or flights departing
A
th
in
c
d
B
A
If you do not specify a time, the display starts with
one hour before the current time (for the
from 0000 (mid night) on the day of departure (for a future date).
30

A display by elapsed travel time ( AE or SE ) shows flights in the order
ollowing calculation: the actual elapsed flight Time
By Arrival Tim e Display
A display by arrival or SA ) shows flights in order of arrival and
time ( AA
starts with flights arriving up To one hour before the time you specify. If you
do not specify a time, the display starts with flights arriving up one hour
before the current time (for the current date) or flights arriving from 0000
(Mid night) on the day of arrival (for a future date).
By Elapsed Travel Tim e Display
determined by the f
(including stopover and connecting time) plus the time between the
departure time you specify and the actual departure time of the flight. For
example: Assuming you specify a departure time of 1600, the following table
shows the order in which four flights would appear on the availability or
schedule display.
The order of flights described below applies to all types of availability and
schedule display for European Union regulations except
. Non-stop flights, by departure tim e ( earliest to latest)
USA.
1
2 . Direct flights, by elapsed flight tim e ( shortest to longest)
3 . Flights w ith an equipm ent change en route and connections by elapsed
flight tim e
Two and three segment connections, online connections, and interline
onnections are not sorted. European Union regulations apply in most
madeus market except the US ACO.
c
A
31

m adeus Availability / Schedule Options
A
To request an availability or schedule display
For One-way routing AN 1 1 JUL DOHDXB
SN 1 1 JUL DOHDXB
For Specific Time, B 0 9 0 0
AN 1 1 JUL DOHDX
SN 1 1 JUL DOHDXB 0 9 0 0
For Specific Carrier, AN 1 1 JUL DOHDXB / A QR
SN 1 1 JUL DOHDXB / A QR
For Specific Class, AN 1 1 JUL DOHDXB / C F
SN 1 1 JUL DOHDXB / C F
For Specific Cabin, AN 1 1 JUL DOHDXB / K F
SN 1 1 JUL DOHDXB / K F
For Spe point (Via),
cific Transit AN 1 1 JUL DOHDXB / X AUH
SN 1 1 JUL DOHDXB / X AUH
Combination, AN1 1 JUL DOHDXB 0 9 0 0 / X AUH / A GF / C F
SN 1 1 JUL DOHDXB 0 9 0 0 / X AUH / A GF / C F
DI RECT ACCESS
Direct access provides you with direct access to the reservation systems of
n tem dire n
e th y are
s pla . Yo up
the inve ystems of the Airlines that have a
irect access agreement with Amadeus. Link between Amadeus and the
irline inventory system for 3-minutes only. When you know that the airline
as a direct access agreement with Amadeus, enter the number 1 Followed
y the two-letter airline code.
ou can only use the availability-by-departure time ( AD) Transaction code.
nter, for example: 1 EKAD1 2 SEPDOHDXB or
isplay Amadeus availability and apply change entry for specific line number
f airline required. For example EK846 on line number 4 of Amadeus Display
Screen, Enter: ACL4
major airlines. Using standard Amadeus entries, you can obtain current
information on availability of seats through a real Time link between Amadeus
and the airline. By accessing the airline's reservatio sys ctly, you ca
see the last seat available on a flight, without the airline rejecting the
booking after end transaction. Flights can be sold ev n if e on request,
or show a waitlist status on other types of Amadeu dis y u can see
to maximum of 26 classes of service in a direct access display. All Amadeus
users can directly access ntory s
d
a
h
b
Y
E
D
o
32

System Response:
21 EK842 F9 Y9 B9 Q9 K9 DOH DXB 0940 0940 0 777
9 DOH DXB 1300 1300 0 777
V9 T9 H9 S9
22 EK844 F9 Y9 B9 Q9 K
V9 T9 H9 S9
Direct Access Availability Starts wi 2 1
th Line
crolling entries are used to request additional displays within the same
eriod of availability or schedule display.
D or MB Moves To A Subsequent Screen
S
p
M
MU or MT Moves To A Preceding Screen
MD Move Down
MB Move Bottom
MU Move Up
MT Move Top
MN Moves Next Day
MY Moves Previous Day
MPAN Redisplay Last Availability cleared Screen
MPSN Redisplay Last Schedule Cleared Screen
Modifications to a current display can be made by entering the transaction
ode for change – AC (availability change) or SC (schedule change)
ombined with the new information for the area to be modified. Multiple
hanges can be combined in a single transaction, if they are entered in the
llowing sequence:
ate Period AC 1 5 JUN or SC 1 5 JUN
c
c
c
fo
D
Only Origin City AC MUC or SC MUC
Only Destination City AC / / MI L or SC / / MI L
City Pair AC MUCMI L or SC MUCMI L
Specific Carrier AC / AEK or SC / AEK
After 2 Days AC2 or SC 2
Before 3 Days AC -3 or SC -3
33

Tim e Table
Timetable displays can be requested using the following transaction codes:
TA By Arrival Time Order
TD By Departure Time Order
TE By Elapsed Time Order
TN By Neutral Order
Tim e Table Display Options
Weekly timetable TN DOHCAS
Weekly timetable from specific date TN0 1 JULDOHCAS
Weekly timetable for specific carrier TNDOHCAS/ AQR
34

have a sales agreement with
madeus. If you request FLI FO for a flight operated by another Airline, the
ation is not
vailable.
r with short-cut
to
light I nform ation Display Options
rom availability / schedule displayed: DO2
Flight I nform ation
FLI FO is flight information stored and displayed in Amadeus. It provides the
most up-to-date planned and operational information about a particular flight
both before and after departure. The information available in FLI FO is
provided to Amadeus by the airline.
Flight information is available for airlines that
A
system displays an error message telling you that flight inform
a
You can display FLI FO by specifying the flight number, o
entries from the PNR, Availability, or Schedule displays. This entry is used
flight.
display the latest known operational details of the
To request flight information for a specific flight today, enter,
For example: DO QR6 2 0
For a specific date, enter for example: DO QR6 2 0 / 1 2 JUL
F
F
From PNR segment: DO2
By Flight Information DOBA1 2 4 / 1 2 JAN
35

HAPTER 5
rd - PNR
ents but it must contain the following five
A passenger name
C
Passenger Nam e Reco
A passenger name record (PNR) contains the details of a passenger's
reservation, and other information related to passenger’s trip. Each PNR
consists of a collection of information items called elements. A PNR can
contain a maximum of 999 elem
andatory elements:
m
- Name element
- Itinerary element A booking for a flight or other service
- Contact element A telephone number, or contact information for the
person making the booking
- Ticketing element An indication of the arrangements for issuing a
ticket for the booking
- Received from element The Name of the person who has mad the booking
After you have entered the five mandatory elements, you can use an end
transaction entry to file the record in The Amadeus central system. When a
NR is filed in the system, it is assign
P ed a six- character code called a record
locator which you can use to retrieve The PNR
36

Nam e Elem ent
The Name Entry Is Used:
- To I nsert Nam es for I ndividual Passengers into A PNR during Creation
- To Add I ndividual Nam e Elem ents for a Group
At least one name element is mandatory for the creation of a PNR and to end
transaction on a retrieved PNR.
Single Passenger Nam e
e
iven name or initial. You can also add a title, preceded by a space.
FFER MR
System Response:
To enter a name element for a single passenger, you enter the transaction
code NM followed by followed by the passenger's surname, a slash, and th
g
NM1 ALMALKI/ JA
Note: The surnam e m ust contain a m inim um of tw o characters and
an contain up to 5 9 Characters. The system uses the passenger type
odes for fare pricing and to create OSI or SSR elem ents that identify
he status of certain passengers.
n general, you can enter only one type code per passenger. The exceptions
re the infant and id codes, which you can combine with other type codes.
ou enter the passenger type code between parentheses immediately after
he first name or title.
ere is an Example Entry: NM1 JONES/ TOM( YTH)
a youth.
ust use the type
c
c
t
I
a
Y
t
H
The passenger type code YTH indicates that the passenger is
For child passengers between the ages of 2 and 11, you m
code CHD. When you enter CHD, the system generates an SSR element to
inform the airline that the passenger is a child and is to be treated
accordingly, enter, For example: NM1 ALEMADI / YASI N( CHD / 0 1 JAN0 6 )
37

System Response:
er, then
ou only need to enter the surname once. This is useful for Family parties,
Enter NM followed by the number of passengers sharing the surname,
followed by a slash and the given name and title of each Passenger, with
each passenger separated by a slash.
or example, enter:
M3 ALNASSAR/ JAFFER MR/ MARI YUM MRS/ NOORA MI SS
ystem Response:
Multiple Passenger w ith Sam e Surnam e
If several passengers with the same surname are traveling togeth
y
etc.
F
N
S
38

D fere t Surnam es
r each, can be
ntered in a single entry. The transaction code NM is required only at the
multiple surnames with using; in the
nd of every title.
ntry:
Multiple Passengers w ith if n
Multiple surnames, with the individual passenger name fo
e
beginning of the entry or we can enter
e
E NM1 ALSAAD/ BADER MR 1 ALNASSAR/ JAFFER MR
or
NM1 ALSAAD/ BADER MR ; NM1 ALNASSAR/ JAFFER MR
ystem Response:
S
Passenger w ith an I nfant
There is a special passenger type code (I NF) for infants traveling with an
is type code is exceptional as it is entered with the
sociated
RA MRS( I NF/ NASREEN/ 1 6 JUN0 9 )
adult passenger. Th
accompanying adult passenger.
I nfant Surnam e Sam e as Adult As
Entry: NM 1 ALEMADI / NOO
ystem Response:
S
39

lt Associated
1 LEM DI / N EEN/ 1 6 JUN0 9 )
ystem Response:
I nfant Surnam e Different w ith Adu
Entry: NM A A OORA MRS( I NF ALNASSAR/ NASR
S
Nam e Field Options
ingle Passenger: NM1 ALKULAI FI / ALI MR
S
Multi Passengers, same surname: NM2 ALKULAI FI / ALI MR/ NORA MRS
Multi Passenger with different surname:
NM1 ALKULAI FI / ALI MR;NM 1 ALKULAI FI / NORSMRS
Child Passenger: NM1 ALKULAI FI / JAFFERMR( CHD/ 1 6 JUN0 6 )
Infant, same surname as Adult:
NM1 ALKULAI FI / NORA MRS ( INF/ NASI R/ 1 6 JUN0 9 )
Infant, different surname as Adult:
NM1 ALKULAI FI / NORAMRS ( INFALNAI MI / NASI R/ 1 6 JUN0 9 )
40

itinerary element can be a flight, hotel, car or ground transportation
lement. Each individual itinerary element is called segment. A PNR can
ontain up to99 itinerary elements in the PNR, the itinerary element follow
e Name, and are number consecutively.
Direct sell (long entry)
Sell from availability (short entry)
ach time you make a sell entry, the system displays the response as an
lement in the PNR with the appropriate action code for the Airline’s sales
greement with Amadeus. When you know all the details for a specific flight,
ou can book a seat using a long sell entry. A long sell entry is also called a
irect sell entry. The long sell entry does not refer to an availability or
chedule.
SQR0 0 1 B1 0 DECDOHLHR4
or
xplanation
Sell Segm ent
An
e
c
th
-
-
E
e
a
y
d
s
S
SSQR0 0 1 B1 0 DECDOHLHRNN4
E
Segment Sell Transaction Code
SS
QR0 0 1 Airline Code and Flight Number
B Class of Service
1 0 DEC Departure Date
DOHLHR Origin and Destination Airport Codes
4 or NN4 Number of Seats Requested
When you have availability or schedule display on your screen, you can make
a short Sell segment entry directly from the display.
41

The availability display below illustrates the short sell
Entry:
t for QR0 2 3 , Enter: SS1 F2
To sell one F class sea
Explanation
SS Segment Sell Transaction Code
1 Number of Seats
F Class of Service
2 Availability or Schedule Line Number
System Response:
42

ere are some examples of entries you can make when you want to book
onnecting flight in a different class of service:
xam ple:
H
c
E
1 - Book 3 seats in M class on the first segment and Q class on the second
segment, both segments on line 4 of availability display, Enter: SS3 MQ4
System Response:
2 - Book 3 seats in M class on the first segment, D class on the second
segment and F class for third segment, all segments on line 4 of an
availability Display, Enter: SS3 MDF4
System Response:
43

ontact Field
PNR must include a contact element (to indicate where passengers can be
ontacted) before you make an end of transaction during PNR creation or
after PNR retrieval. Every passenger in the PNR must be covered by a contact
ontain a maximum Of 127 contact elements & the
C
A
c
element. A PNR can c
contact element consists of the transaction code AP, followed by 1-90
characters of free-flow text. For example, enter: APH- DOH 4 4 4 8 3 8 8 8
Explanation
APH Contact Transaction Code for Home
DOH City code of the Telephone Number
44484888 Telephone Number
Mobile Contact: APM- DOH 5 5 5 5 5 5 5 5
Business Contact: APB- DOH 4 4 4 4 4 4 4 4
telephone contact elements, you can enter e-mail contact
ystem Response:
In addition to
elements. For e-mail: APE- abc@abc.com
S
44

in the PNR. The ticket arrangement element must be present in a
ewly created or retrieved PNR before end of transaction is accepted by the
number of active ticketing arrangement elements for
ued (no queue placement)
Ticket Arrangem ent
A ticketing arrangement element, also referred to as a TK element must be
included in the PNR to indicate the status of the ticket Issuance for all
passengers
n
system. The maximum
each PNR is 127.
Basic entry for ticket arrangement: TKOK
Where TK is transaction code for ticket arrangement
OK Tickets have been iss
TL Ticket time limit is used to request ticket issuance on a specific date
and time, and in your office or in another location. Automatic queue
placement to queue 8 , Category C1 .
XL This identifier enables the itinerary to be automatically cancelled when
the date entered in the TK Element is reached. THE system
automatically cancels the Itinerary (XI) and ends transaction (ET). The
cancellation takes place at local date and time.
System Response:
45

s in the PNR during the current session and is
ecorded in PNR history when the PNR is filed at the end of transaction.
saction code RF followed by
n enter the name in any format.
he RF element can contain a maximum of 69 characters, including spaces.
Explanation
Received From
The received from (RF) element indicates who has instructed you to make or
update a reservation. The RF Element is mandatory. After you create or
modify a PNR, you cannot file the PNR unless an RF element is Present. The
RF element only appear
r
The basic received from entry consists of the tran
the name of the responsible person. You ca
T
Basic Entry for Received From: RF MR ALNASSAR
Received from transaction code
RF
MR ALNASSAR Free flow text
System Response:
46

nsaction
em. To file and close the PNR,
nter: ET
End of Tra
When you have entered the five mandatory elements to create a PNR, you
must end transaction to the record in the syst
e
System Response:
END OF TRANSACTI ON COMPLETE - (6- Character Record Locator)
To end transaction and redisplay the PNR on your screen, enter: ER
nge advice codes in the PNR.
r, Hotel, Car, and auxiliary
lements that contain the codes NO, UN, and UC are transferred to the
on of the PNR. In addition, associated elements, such as the FA
e t, ar oved from the PNR and close the PNR.
UN, And UC are transferred to the
h as the FA
With one entry you can end transaction and cha
This entry changes advice codes in the Ai
segments, and SSR elements.
E
history secti
or FB elem n e updated or rem
Enter: ET K
Elements that contain the codes NO,
history section of the PNR. In addition, associated Elements, suc
or FB element, are updated or removed From the PNR and re-display the PNR
on your screen, Enter: ER K
Note:
Please cancel all ‘’ HX ’’ segm ents from the Am adeus PNR.
d to rem ove ‘’ HX’’ segm ents from the PNR, airline
agency.
I f faile
m ay raised the ADM’S to travel
47

ring the current PNR session.
es any record of the PNR from
e system. Any entries that are on the screen remain until the screen is
entry: I G
esp nse:
I gnore Transaction
The ignore entry disregards all entries made du
During PNR creation, the ignore entry remov
th
cleared. Basic
System R o
-I GNORED For a new ly cre
- ated PNR
-I GNORED-ABC1 2 3 For a retrieved PNR
When you want to ignore current updates to an existing PNR and have the PNR
ut any modification, enter: I R
celin
lement ivided in to three ca es:
Nam e
redisplay on your screen in its original form witho
Can g
PNR e s are d tegori
- Elem ents
- Flight Segm ents
- Other
You make th E) to mo gle o ents
om the face of a PNR to PNR history. When you cancel an itinerary element,
a message is sent to the vendor (Air Line, Car, Hotel, etc.).
ry
t request element on the line 6: SX6
e cancel entry (X ve sin r multiple active elem
fr
To cancel Element on line 2 , enter: XE 2
You make the cancel itinerary entry (XI) to cancel all active itinera
elements of the PNR: XI
You cancel Sea
48

trieve and display an active PNR or
to redisplay a PNR during the current session.
All PNRS for w hich the agency or another office defined by security has
Retrieval
The retrieve PNR transaction is used to re
A travel agency can retrieve:
-
responsibility
- Containing PTAS that it created
- That other offices in the sam e chain created
Retrieving a PNR By Record Locator
All agents can retrieve PNRS for which they are responsible, or for which an
EOS agreement is in place, by entering: RTW 4 RQL4
Explanation
RT Transaction Code
W4RQL4 Record Locator
Retrieving a PNR By Surnam e
This entry is limited to the office with responsibility for the PNR. For an exact
search, enter the full name. For example: RT/ SMI TH/ J
Explanation
RT Transaction Code
/ SMITH/ J Slash followed by name or group name
xplanation
Retrieving a PNR By Alphabet
Retrieve PNR For Partial Name or Alphabet, Enter: RT/ S
E
ransaction code
RT T
/ S Slash followed by partial name or alphabet
Retrieving a PNR from Nam e List Display
o display a PNR from a list displayed by another retrieval entry,
nter: RT 2 (2 Is the Reference Number)
efore or after modifying the displayed PNR, enter: RT 0
T
e
To redisplay the list b
49

ber and Nam e
LNASSAR
Retrieving a PNR by Flight Num
To Display a PNR by Flight Number and Name,
Enter: RTQR0 0 1 / 2 3 DEC-A
Explanation
RT Retriever transaction code
QR001 Flight number
/ 23DEC Slash followed by date
-ALNASSAR Dash followed by passenger name
Retrieve specified elem ent in PNR
RTA Air Segment RTH Hotel Segment
RTC Car Segment RTX Hotel & Car
RTI Itinerary RTG OSI & SSR
RTN Name RTR Remarks
RTB Itinerary Remarks RTJ Contact
RTK Ticketing RTF Fare Element
RTP Passenger Info RTO Option
RTW Group Itinerary RTRRX Corporate Remarks
RTN,F,K,I Several Options RTTN Active Ticket Number
Retrieving a PNR by Flight Num ber
een created for a specific flight and date. Only the
PNRS that you are allowed to retrieve individually appear in the list. To list all
NRS for A flight on a Specific date, enter the date after the flight number.
r example: LP/ BA9 0 2 / 1 0 OCT/ LHRFRA
xplanation
The PNRS that have b
P
Fo
E
P Transaction Code
L
/ BA902 Slash followed by the airline code and flight number
/ 10OCT Slash followed by the date
LHRFRA Origin and Destination Airport codes
Retrieving a PNR from List of Flight Search Display
tion code LP
llowed by the line number for the PNR in the Display, for example: LP 0 0 2
To redisplay the search by flight display, enter: LP 0
LP/ QR0 0 1 / 1 5 DEC-D Display list of passenger for specific date
You can retrieve A PNR from A search by flight display using the transac
fo
LP/ QR0 0 1 / 1 5 DEC/ DOHLHR Specific board and off point
LP/ N( M) Passenger surname starting with letter M
MPLM Move to previous list multi
50

Steps To Create a PNR
Follow ing are the steps to create a PNR.
Display the Availability / Schedule
Entry: AN1 5 OCTDOHDXB - or – SN1 5 OCTDOHDXB
System Response:
Sell the Air Segm ent/ Segm ents
vailability display, For Exam ple:
of availability display) in ‘’V’’
Sell the Air segm ent / segm ents from the a
Sell ‘’3 ’’ seats on ‘’EK8 4 2 ’’ ( Line Num ber 5
class. Entry: SS3 V5
System Response:
51

Enter the Nam e
Single Nam e: NM1 ALNASSAR/ KHALI FA MR
Sam e Fam ily Nam e for 2 Passengers:
NM2 ALNASSAR/ KHALI FA MR/ MARI AM MRS
Child Nam e: NM 1 ALNASSAR/ THAMER MR( CHD/ 0 1 JUN0 6 )
I nfant Fam ily Nam e as Adult:
NM1 ALNASSAR/ MARI AM MRS( I NF/ NOORA/ 1 6 JUN0 9 )
I nfant Fam ily Nam e different from Adult:
NM1 ALNASSAR/ MARI AM MRS( I NFSHEI KHA/ NOORA/ 1 6 JUN0 9 )
System Response:
Enter the Contact Details
elephone contact of passenger: APH- DOH 4 4 4 3 8 8 8 C/ O ZAFAR
ravel Agency Contact: AP ( Press ENTER key)
-m ail contact: APE-abc@abc.com
ystem Response:
T
T
E
S
52

angem ent Option
Enter the Ticket Arr
Ticket arrangem ent, No Tim e Lim it: TKOK - OR -
Ticket arrangem ent, w ith Tim e Lim it: TK TL1 0 OCT/ 1 2 0 0
System Response:
Enter the Received From Elem ent
Received from ( contact person’s nam e) : RF MR KHALI FA
System Response:
53

End Transaction to Save the PNR
End Transaction to save changes: ET - OR -
End Transaction to save changes and redisplay PNR: ER
System Response:
54

d remarks in a PNR, any
madeus user that has access to the PNR can read all general remarks.
A PNR can contain a maximum of 127 general remarks, and, each remark can
have up to 124 characters.
Entry: RM PLS MAI L TKTS TO PAX
Confidential Rem ark
A Confidential Remark is a comment in a PNR that can only be viewed when
the PNR is retrieved in the office where the message was entered.
Entry: RC VI SI T I S CONFI DENTI AL
tinerary Rem ark
dd remarks to the
rks added
elow their
ociated to
ary remarks print at the bottom
f the itinerary below all of the segments.
ntry: RI R LI MOUSI NE TRANSFER FROM AI RPORT TO HOTEL/ S3
CHAPTER 6
General Rem ark
The General Remark command is used to loa
A
I
The Itinerary Remark, as its name suggests, is used to a
PNR that will appear on the clients printed itinerary. Itinerary rema
to the PNR that can be segment associated, and will appear just b
associated segment of the printed itinerary. They may only be ass
flight segments however. Un-associated itiner
o
E
55

information) element contains special information
s
s
ry it
in a
o 127 ts.
Other Service I nform ation ( OSI )
An OSI (other service
regarding a passenger or passengers in the PNR that is sent to the airline
that appear in the itinerary. An OSI element is not a service request and doe
t require confirmation from the airline.
no
The mandato ems in an OSI entry are the transaction code OS and the
two-letter code of the airline to which the information is to be sent. If the OSI
element is for all airlines in the itinerary enter YY as A common code.
The entry can contain a maximum of 68 characters. A PNR can conta
maximum f OSI elemen
OS EK VI P COMPANY PRESI DENT
Basic Entry:
n:
Explanatio
OS Transaction code
EK Specified airline specified for the OSI essage
m
VIP COMPA Y SIDENT OSI text
N PRE
System Response:
56

pecial Service Request ( SSR)
rovide a
ent in the PNR and a
o Create SSR elements for all flight segments in an Amadeus PNR, you
ML
rvice Request for FOI D
o create an SSR for a FOID as a passport number,
S
An SSR (special service request) is an application to an airline to p
particular facility for A Passenger or passengers. A special service request is
ade using an SR entry, which generates an SSR elem
m
request message to the airline or airlines Concerned. A PNR can contain a
maximum of 127 active SSR elements.
T
enter SR followed by a four-character service code. For example request for
vegetarian meal, Enter: SRVG
For IATA-Meal Codes Enter: HE MEAL CODE
Special Se
T
Enter SR FOI D EK HK1 -PP1 2 3 4 5 6 7 / P1
System Response:
pecial Service Request for Passport ( API S)
ntity Card information (API S):
2 3 4 5 6 7 -USA-0 4 FEB6 7 -M-
S
To create an SSR for passport / ide
SR DOCS QR HK1 -P-GBR-1
1 5 DEC0 9 -JACKSON/ MI CHEL- H/ P1
57

.D)
ill have to send
mandatory passenger data to the TSA (Transport and Security
Home Security. Hence effective 1st
(Secure Flight
assenger Data) for any flights to US in the PNR.
er Secure Flight Passenger Data through SR DOCS
in the Passenger's Name (as per Passport), Date of
at least 72 hours before the flight. The Format/ Entry for
s as follows:
Secure Flight Passenger Data ( S.F.P
In Compliance with the Secure Flight Program, airlines w
Adm inistration) - US department of
October 2010 all travel agents must enter the SFPD
P
Travel agents must ent
must conta
entry which
Birth, and Gender
this data i
SRDOCS AA HK1-----30JUN73 -DAVE/P1
-M--SMITH
R T )
S ransaction code (Mandatory
DOCS SSR code for APIS primary travel document (Mandatory)
AA Airline code where message to be sent (Mandatory)
HK Action code (HK only) (Mandatory)
1 Number of services requested (Mandatory)
----- 5 dashes
3 0 JUN7 3 Date of birth in DDMMMYY-format (Mandatory)
-M 1 Dash with Gender Indicator (Mandatory) - M for Male, F
for Female, MI for Male Infant, FI for Female Infant,
-- 2 Dashes
SMI TH Travel document surname (Mandatory)
DAVE Travel Document First Given Name (Mandatory)
/ P Passenger Associ
1 ation (For a Multi-Passenger PNR)
SYSTEM RESPONSE:
SSR DOCS AA HK1////30JUN73/M//SMITH/DAVE/P1/S3
Note: At ticket issuance time, system first checks if segments are
SECURE FLI GHT relevant, if the absence of SR DOCS entry in
the required PNR will restrict the ticket issuance.
58

yer programs to passengers who travel often on
rline rams vary from airline to airline, each offering special
ers. Each frequent flyer is assigned an individual
catio e airlines maintain a database with frequent flyer
in A wing information:
enge m e and Given Nam e or I nitial
Frequent Flyer
irline
Many a s offer frequent fl
their ai . These prog
features to their frequent fly
identifi n number. Som
records madeus containing the follo
1 - Pass r Fam ily Na
2 - Frequent Flyer I dentification Num ber
3 - Frequent Flyer Priority Num ber.
To display the table of airlines that have agreements, enter: VFFD
You can use transactions for frequent flyer passengers:
o display the name of a passenger as it is stored in the frequent flyer
tabase of an airline, Enter: FFD
create a name element and enter a frequent flyer SSR FQTV element for
ileage accrual, enter: FFA
the name element for the frequent flyer has already been entered in the
PNR and you only want to enter the SSRFQTV element for mileage accrual,
ter: FFN
reating a Frequent Flyer SSR Elem ent
FN ( Airline Code) – ( Frequent Flyer Account Num ber)
name element that is already in the
T
da
To
m
If
en
C
F
This entry creates an SSR FQTV for a
PNR. When there is more than one name element in the PNR, passenger
association is mandatory in the entry. FFN EK-1 2 3 4 5 6 7 8 9 / P1
Explanation:
FFN Transaction Code
QR Airline code
-123456789 Dash followed by the frequent flyer number
/ P1 Slash followed by passenger name element number
Manual Entry: SR FQTV QR-QR1 2 3 4 5 6 7 8 9 / P1
59

dvance Seat Request
equest is an application to an airline to reserve specific
seating at booking time for a passenger or passengers. Advance seating
request entries can only be made for flight segments with one of the
following status codes -- HK, RR, KK, TK, LK, SS. A PNR can contain a
maximum of 127 seating SSR elements.
asic Seat Request – Non Sm oking
o make a basic request for a non-smoking seat, enter: ST
asic Seat Request – Sm oking
o make a basic request for a smoking seat, enter: ST / S
o specify a preferred part of the aircraft, add one or m ore of the
ollow ing area codes
Window
A
An advance seating r
B
T
B
T
T
f
W
A Aisle
B Bulkhead
To request smoking window, enter: ST / S/ W
o request specific seat number, enter: ST / R/ 1 2 A
eat Map Display
he display seat map entry shows the layout of the aircraft cabin for a
articular flight and class. This is used to facilitate advance seating requests.
Entry: SM QR0 0 1 / F/ 1 2 MAR DOHLHR
o display seat map for segment 8, enter: SM8
T
S
T
p
Seat Map Display from PNR Flight Segm ent
T
Explanation:
SM Transaction Code
8 Flight Segment Number
60

egm ent
departure date is specified, it will be
ent.
AC2
Open Flight S
Enter an open segment, instead of booking an air segment, when you do not
know all the details of a passenger’s flight plans but you still want to
complete, price and ticket the itinerary. In the open segment, you can specify
the departure and arrival cities. If the
printed on the ticket. Flight number is required for open segm
Entry: SOB 5 NOVLHRJFK
Explanation:
SO Transaction Code
BA Airline Code
C Class of Service
25NOV Departure date (optional).
LHR Departure City
JFK Arrival City
System Response:
61

rrival Unknow n - ARNK
n arrival unknown segment is an information segment you enter in the PNR
maintain segment continuity. Arrival unknown means that the method of
ansportation from the destination of one segment to the origin of the next
egment is not known or the arrival city of the previous segment does not
atch the departure city of the next segment in the itinerary, or the arrival is
y unspecified transport, Entry: SI ARNK
f you know the arrival date, you can add this to your entry. SI ARNK1 8 OCT
xplanation:
A
A
to
tr
s
m
b
I
E
I Transaction Code
S
ARNK Arrival Not Known Indicator
1 8 OCT Arrival Date (Optional)
System Response:
62

R to a
the
.
ueue to ow n Office on today’s Date
NTRY: OP/ FREE TEXT
xplanation:
Option Queue
The option element is used to place a newly created or retrieved PN
specified office on a specified queue on a specified date.
The option element entry consists of the transaction code op, followed by
identification of the office where it is to be queued and the date on which it is
be queued
to
Q
E
E
Transaction Code
OP
/ FREE TEXT Optional free-flow text, preceded by optional slash
ueue to ow n Office on Specified Date
NTRY: OP 1 0 OCT/ FREE TEXT
xplanation:
Q
E
E
P Transaction code
O
10OCT Queuing date
/ FREE TEXT Optional free-flow text, preceded by optional slash
System Response:
63

Se m e
g ent was originally booked in Amadeus. You can
gm ith confirmed status codes. Enter, for
Reconfirm ing g nt
You can reconfirm a se m that
only use this entry for se ents w
example: Entry: 3 / RR
Explanation:
3 / Segment Number, Followed By Slash
RR Status Code for Reconfirmed Segment
Note: Please Check the Line Num ber before Reconfirm the
egm ent
S
64

Manually I nsert Ticket Num ber
The manual E- ticket number (FHE) entry is necessary for either of the
following reasons:
- Tickets have not been issued by the system autom atically
- Ticket have been issued autom atically but you need to re-enter
ticket num bers
When you enter an FHE element, the ticket number is sent automatically to
the airlines in the itinerary that have agreed to receive them.
If the airline in your itinerary does not support automatic ticket number
transmission, you must send the ticket number to the airline manually or call
irline. For example: FHE I NF 0 0 5 1 2 3 4 5 6 7 8 9 0 -9 1 / S3 -7 / P2
a
Explanation:
Transaction code
FH
E Electronic ticket indicator
I NF Passenger type indicator (PAX or INF) (optional)
0 0 5 Three-digit airline code
1 2 3 4 5 6 7 8 9 0 Ten-digit document number.
- 9 1 Hyphen and last two digits of the last
/ S3 -7 Segment association (if applicable)
/ P2 Single passenger association (if more than one Passenger)
65

ng
n on local printer press print
creen button on your key board or press CTRL + P. To print an existing PNR
n default printer, enter the print transaction code W R followed by either an
(All) or S (Screen).
W RA Prints the entire PNR
Printi
To print currently displayed PNR or 1st scree
s
o
A
-
- W RS Prints the first screen of the PNR
he Retrieval Entry: W RA/ RT (Entire Currently Displayed PNR - Whole PNR)
W RS/ RT (Currently Displayed PNR - 1st Screen)
rinting Options
isplay Basic Itinerary I BD
T
P
D
Extended Itinerary I ED
Print Basic Itinerary I BP
Print Extended Itinerary I EP
Print Joint Extended Itinerary I EPJ
Print Travel Insurance voucher I VP
Print Specific TST W RA/ TQT/ T2
Print Fare Note RA/ F
W
66

History
Every R tha ed
histo inform is a record of the creation of
the PNR and o ations, Cancellations and deletions that
are subsequently made to it. The system updates PNR history at each end of
rans n ent
he PNR header line appears at the top of the history. Subsequently, each
ctivity in the PNR is listed as a numbered element. The number for each
lement indicates when that activity was performed. Activities that are
ssociated with the creation of A PNR are numbered 0 0 0 ; activities from the
rst retrieval of the PNR are numbered 0 0 1 , from the second retrieval 0 0 2 ,
nd so on. Each retrieval and set of modifications is called a step.
or Exam ple:
PN t is created in the Amadeus central system has associat
ation. The historical information
rical
f any additions, modific
t actio ry.
T
a
e
a
fi
a
F
When an element is modified, cancelled or deleted, it appears in history with
two numbers.
Exam ple:
The numb ginally
nter in th ndicates when the
odification, cancellation or deletion was made.
first er (0 0 1 ) indicates the stage at which the item was ori
e
m
ed e PNR. The second number (0 0 1 0 ) i
67

o display the entire history of the current PNR, without queue history,
nter: RH
istory Options:
ou can choose to display a partial PNR History:
HA Air Segments
T
e
H
Y
R
RHH Hotel Segments
RHC Car Segments
RHX Except Air Segments
RHF Fare element
RHR Remarks element
RHJ Contact element
RHK Ticketing element
RHP Passenger Info
RHO Options
RHS4 For specific segment of PNR
RHN Name Elements
RHG General Facts (SR, SK, OS)
RHQ Queue
RHI Itinerary Segments
RLH Record Locator
RTTN/ H Ticket Numbers (Active & Historical)
68

ent Co
History Elem des
Code Description
AB Added Billing Address
AE Added Individual Security Element
AF Added Fare Element
AM Added Mailing Address Element
AN Added Name Element
AO Added Option Element
AP Added Phone Element
AQ Added Address Verification Element
AR Added Remark/ Confidential Remark Element
AS Added Element Containing Status Code, Except SSR
AT Added Ticketing Arrangement Element
CB Changed Billing Address Element
CE Changed Individual Security Element
CF Changed Fare Element
CN Changed Name Element
CO Changed Option Element
CP Changed Phone Element
CQ Changed Address Verification Element
CR Changed Remark Element
CS Changed Status Code
CT Changed Ticketing Arrangement
CW Changed Waitlist
DL Deleted Element
NT Name Transmitted, Groups Only
OA Added OSI Element
OC Changed OSI Element
OE Original Security Element
69

Code Description
ON Original Name Element
OS Original Air Segment
OX Cancelled OSI Element
QU Queue Update
RP Changed Responsibility
SA Added SSR Element
SP Split Party
SX Cancelled SSR Element
TC Time Change
XB Cancelled Billing Address Element
XE Cancelled Individual PNR Security Element
XF Cancelled Fare Element
XM Cancelled Mailing Address Element
XN Cancelled Name Element
XO Cancelled Option Element
XP Cancelled Phone Element
XQ Cancelled Address Verification Element
XR Cancelled Remark/ Confidential Remark Element
XS Cancelled Element Containing Status Code, Except SSR
XT Cancelled Ticketing Arrangement Element
70

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