1. Steve Crandall
970-485-2663
sdcrandall@centurylink.net
Summary
Senior Telecommunications Professional and Lead Technician delivering the capability of broadband,
voice, video, data and managed services to business and residential territories spanning over a forceful
and rugged 100 miles. Meeting and exceeding organizational standards by using 20+ years of hands on
technical field experience as well as leadership, training and development and coordination of projects to
and with subordinates, while maintaining the progress of planned projects to superiors and executive
management. Merging the superior technical knowledge with continued education that includes Masters
level preparation in Project Management. This includes Cost and Procurement, Risk management and
Communications management to ensure the essential comprehension necessary for your future project
planning and execution. Presenting with demonstrated communication and problem solving skills that
will bring a consultative approach for future projects in any team or organization.
Core Competencies
-Risk Solutions -Product Management
-Leading Cross-Functional teams -Agile Management/Scrum
-Project Management -Data Technician Expertise
-Strategic Organizational Leadership -Quality Assurance
-Human Resources Management SHRM -Training and Development
-Customer Interface -Agile certification (pending)
Professional Highlights
 Strengths include inter-personal communication skills, time management and project management
capabilities and deep understanding of workflow and business processes fortelecommunication systems
support.
 Flexible and focused throughout 3corporate takeovers. Able to adapt and move with changing company
missions and philosophies as well as managements new goals and fiscal objectives; while continuing to
grow professionally and technically.
 Strong project management skills, including the ability to plan initiatives, resolve issues,deliver results,
and fosterteamwork. Interfacing with subordinates to create full understanding ofpolicies and procedure
within the company’s guidelines and regulations.
 Expert capacity to convey respected and direct communication with technical team members, superiors and
executive members as well as business leaders to provide keen status ofkey projects and their processes.
 Ability to comprehend complex technical approaches and communicate technical concepts to a non -
technical audience and trainees.
 Implement internal quality control and staff productivity measures. Counsel and document employee
performance issues up to and including termination. Train new employees to perform Century Link
guidelines. Monitor and control operational costs within budget
 Supervises and coordinates the activities of assigned personnel; troubleshoots and repair system,and
performance testing,care and maintenance of facilities and equipment; interprets and implemented safety
procedures for the field personnel.

2.  Extensive study and project experience throughout career that includes leading teams.
 Supervises and coordinates the activities of assigned personnel; troubleshoots and repair system,and
performance testing,care and maintenance of facilities and equipment; interprets and implemented safety
procedures for the field personnel.
Technical Summary
 Worked with all major carriers troubleshooting DS1DS3 Circuits
 Maintain and test fiber optic cable
 Reviews, interprets and works with information on trunk orders, facility orders, MTO
(Message Trunk Orders), NDO Network Design Orders) and/or CLO (Circuit Layout
Orders).
 (FDM) and Time Division Multiplex (TDM) equipment.
 Interfaces with other work groups (e.g. Central Office Assignment Center, Access, etc)
to ensure that committed service and test dates are met and to test the integrity of
service prior to customer release. Works directly with customers to insure that services
and applications are working properly and are in conformance to specifications
 Utilized GUI and command line interface to interact with all network elements
 Installed Linus based software updates and maintained database configurations
 Performed isolations and corrections of DS. T! ECI! T#, STS1 & Sonet OC-N
 Worked in conjunction with interoffice trunk-line, GR-303& ISDN BRI & PRI
 Responsible for fault management of multiple fiber optic networks
 Troubleshoot Nortel OC-48, Fujitse FLM-rw00, Alcatel 16xx & Lucent FT2000
Education
Villanova University 2012 - present
Masters in Project Management
Project Management Certificate, SHRM certificate
University of Phoenix
Bachelor of Science in Business Administration 1998